Sign in

Beverage Distributors, Inc.

Sharing is caring! Have something to share about Beverage Distributors, Inc.? Use RevDex to write a review
Reviews Beverage Distributors, Inc.

Beverage Distributors, Inc. Reviews (7)

I have read your complaint and will void the charges of $179 for the pressure test we performed on 9/15/16.  I will stand behind our assessment of the furnace needing to be replaced.  I do believe this heat exchanger is compromised and even though Lennox has a guideline it does...

not mean a dealer has to follow it.  Our records indicate this furnace is from 1984 and already had one heat exchanger replaced.  Losing pressure and elevated CO on this type of furnace has the potential to be a very dangerous situation.  I would recommend this furnace be checked often.  I’m glad you found a solution you are comfortable with and apologize for the lack of communication from our service manager and billing department.  If you have any questions I would ask that you please discuss them with me.   Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thanks very much for your help,[redacted]

We value customer service and have a long track record of taking care of our customers and installations.  I apologize for the communication difficulties you encountered scheduling this service. When the temperatures get extreme our demand is ski high and customers without heat always take priority.  I’m not sure if you resolved the issues with the boiler but if not and would like us out again please let me know.  Thanks,Chad [redacted]

I am rejecting this response because: It does not accurately reflect my dealings with the Snelling Company on December 14th and December 15th.  I never told Snelling that I was unwilling to reschedule.  Concern about rescheduling and postponing was expressed because it was my understanding from Bob, the individual I had been dealing with at Snelling, that I had work that needed to be performed by the 14th and now it wasn't getting done.  I was further frustrated by the postponement on the 14th because I was told I had an appointment for the 15th for additional service that I had NOT scheduled and was unaware of that Snelling was intending to keep.  All I was trying to do was make sure my boiler system wasn't being harmed and it was my understanding from Snelling, after a couple follow-up calls on the 14th, that they would be able to perform the service(s) originally scheduled for the 14th on the 15th.  But when the 15th rolled around, Snelling called and said they weren't coming and wouldn't be coming ever.  That is not the picture painted by Chad's response which makes it sound as though I was being unreasonable.  I appreciate Chad's acknowledgement that I have paid for all services performed, but the fact remains that Snelling refused to provide me with the necessary services they said they would provide and when I tried to continue dealing with them, their response was just to hang up on me.  It was very disappointing.

We have been very responsive to the boiler issues at [redacted]  The customer has promptly paid for every service we have performed and also likes our recommendation for solving the issues with her boiler.   Another company was out before us and in my estimation was taking...

advantage of the customer for repairs and upgrades to her hot water system that were not needed.  We had been out three times in the last four weeks because the boiler was not heating.  We responded quickly to get the boiler operable and recommend future appointments to get maintenance done and also figure out why the high limit switch is shutting down the boiler.   This is a safety device the manufacture installs and when it’s tripped the boiler will not run.  At this point we have not had time to resolve this issue of why this is happening.  We were scheduled to come out on 12/15 and flush the system and also preform maintenance that should shed more light on what is going on with this boiler.  Unfortunately Minnesota weather arrived that week and we were in single digit temperatures with twenty below forecast for upcoming days.  Our office was flooded with calls for customers without heat.  I wanted to postpone the appointment to a later date as this boiler was running and heating the home.  We have limited resources to help customers and when extreme temperatures arrive we need to help those customer without heat first.  The reason we needed to postpone this appointment was our demand was high and this boiler was heating the home.  I tried to explain this but the customer wanted her scheduled appointment and did not want to reschedule.  At that point I told her we were not the only HVAC company and she could call someone else.   Thanks, Chad [redacted] Snelling Company ###-###-####

We did run into some unforeseen issues with this radiator replacement.  We replaced the radiator than filled and purged the hot water system as usual assuming everything would be fine.  When the customer called the following day we sent someone over and discovered that the kitchen...

radiators (not the one we installed) were cold and could not be purged properly based on the way they were installed.  To correct this issue we needed our master pipe fitter Bob to provide a recommendation for the customer.  As he had been in and out on medical leave we were not able to provide a timely resolution.  We did get Bob over the following week and gave the customer options for heating the kitchen.  We did provide a no cost option but in the end we negotiated a new heating zone for the kitchen radiators.  The customer did have to go about 10 days without heat in the kitchen before we corrected the issue.I do apologize for the lack of communication and not providing an accurate description of the issue on a timely basis.  I would like to thank the customer for being reasonable and cooperative on the options to correct the kitchen radiators.  In the end I think the best outcome was achieved for the hot water heating system.Respectfully,Chad [redacted]Snelling Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am grateful that the Revdex.com exists, and was available to me to help me resolve this matter.

Check fields!

Write a review of Beverage Distributors, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Beverage Distributors, Inc. Rating

Overall satisfaction rating

Add contact information for Beverage Distributors, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated