We have been very responsive to the boiler issues at [redacted] ** The customer has promptly paid for every service we have performed and also likes our recommendation for solving the issues with her boiler Another company was out before us and in my estimation was taking advantage of the customer for repairs and upgrades to her hot water system that were not needed We had been out three times in the last four weeks because the boiler was not heating We responded quickly to get the boiler operable and recommend future appointments to get maintenance done and also figure out why the high limit switch is shutting down the boiler This is a safety device the manufacture installs and when it’s tripped the boiler will not run At this point we have not had time to resolve this issue of why this is happening We were scheduled to come out on 12/and flush the system and also preform maintenance that should shed more light on what is going on with this boiler Unfortunately Minnesota weather arrived that week and we were in single digit temperatures with twenty below forecast for upcoming days Our office was flooded with calls for customers without heat I wanted to postpone the appointment to a later date as this boiler was running and heating the home We have limited resources to help customers and when extreme temperatures arrive we need to help those customer without heat first The reason we needed to postpone this appointment was our demand was high and this boiler was heating the home I tried to explain this but the customer wanted her scheduled appointment and did not want to reschedule At that point I told her we were not the only HVAC company and she could call someone else Thanks, Chad [redacted] Snelling Company ###-###-####
We value customer service and have a long track record of taking care of our customers and installations I apologize for the communication difficulties you encountered scheduling this serviceWhen the temperatures get extreme our demand is ski high and customers without heat always take priority I’m not sure if you resolved the issues with the boiler but if not and would like us out again please let me know Thanks,Chad [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I am grateful that the Revdex.com exists, and was available to me to help me resolve this matter
We have been very responsive to the boiler issues at [redacted] ** The customer has promptly paid for every service we have performed and also likes our recommendation for solving the issues with her boiler Another company was out before us and in my estimation was taking advantage of the customer for repairs and upgrades to her hot water system that were not needed We had been out three times in the last four weeks because the boiler was not heating We responded quickly to get the boiler operable and recommend future appointments to get maintenance done and also figure out why the high limit switch is shutting down the boiler This is a safety device the manufacture installs and when it’s tripped the boiler will not run At this point we have not had time to resolve this issue of why this is happening We were scheduled to come out on 12/and flush the system and also preform maintenance that should shed more light on what is going on with this boiler Unfortunately Minnesota weather arrived that week and we were in single digit temperatures with twenty below forecast for upcoming days Our office was flooded with calls for customers without heat I wanted to postpone the appointment to a later date as this boiler was running and heating the home We have limited resources to help customers and when extreme temperatures arrive we need to help those customer without heat first The reason we needed to postpone this appointment was our demand was high and this boiler was heating the home I tried to explain this but the customer wanted her scheduled appointment and did not want to reschedule At that point I told her we were not the only HVAC company and she could call someone else Thanks, Chad [redacted] Snelling Company ###-###-####
We value customer service and have a long track record of taking care of our customers and installations I apologize for the communication difficulties you encountered scheduling this serviceWhen the temperatures get extreme our demand is ski high and customers without heat always take priority I’m not sure if you resolved the issues with the boiler but if not and would like us out again please let me know Thanks,Chad [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I am grateful that the Revdex.com exists, and was available to me to help me resolve this matter