Beverly Cleaners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I admit that I made a mistake with the date of my revisit to the Beverley Cleaners in the second letter The correct date is November 3, 2016, which is the date I filed the first complaint immediately after revisiting the Beverley Cleaners to pick my husband's suit One comment on the Beverly Cleaners response letter I advise them to write a letter that makes sense In many occasions, it is not clear what kind of contents the sentences are trying to convey Most of all, I am glad the Beverley Cleaners female owner finally remembers that I asked about the price for cleaning a men's suit However, I want to correct her memory that I did not ask about the price when I picked up of my women's suites and that I asked about the price for the men's suit on the day when I dropped off suits, one men's suit and four women's suit I did not ask about men's suit on the day when I picked up of my suits because I had no reason to ask about men's suit I asked her about the price for cleaning a men's suit when I dropped of suits because I brought one men's suit to the cleaner along with my suits She explained in detail why the price for women's suits is as expansive as that of men's suits, describing that women's suits are more difficult to handle because of the round lines and that men's suits are easier because of no round lines During my business with the Beverley Cleaners since September 2012, I never asked about the price for men's suit before because I never brought a men's suit On the day I brought a men's suit, after I asked her about the price for men's suit, I swung the men's suit in front of her at least three times, because I was worried that she would be confused about the men's suit due to the fact that I never brought a men's suit to their store She did not look like paying attention to the men's suit that I showed it to her As I worried, she has completely forgotten that I brought a men's suit to her store and I strongly believe she misplaced the men's suit and lost it The clear reality is that my husband's [redacted] suit is missing from our closet As a [redacted] Scientist, my husband never wears the formal suit to work as no other *** Scientists do As a result, he has had only two suits However, we now have only one men's suit in the closet As stated in the previous letter, since I never went to any other dry cleaning store since and since I clearly remember taking my husband's suit out from the closet to bring it to the Beverley Cleaners, there is no possibility that the suit will be somewhere else other than the Beverley Cleaners Since the Beverley Cleaners doesn't have it, they must have misplaced and lost it Regarding her loud voice, she never raised her voice so loudly before until I brought the stained suit pants immediately after dry cleaning and until I came back to her store to pick up my husband's suit When her English speaking customer walked in the store while she was still yelling at me, I was embarrassed that the customer would perceive all of Asian women have such demeanor as the store owner I just left the store because of the embarrassment Regarding being a "fellow [redacted] ," I would never identify myself in the same group with the Beverley Cleaners female owner because I never had anyone around me with such a rude and misbehaving demeanor Regards, [redacted]

Beverly Cleaners Old Dominion Drive #101, McLean, VA 22101December 12, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania K St NW, 10th Floor Washington, DC 20005-3404Dear *** ***,Please review our response/supporting document in reference to Revdex.com Complaint lD: *** (***) & (***).After receiving the latest correspondence letter from December 1, 2016, I revisited first letter from November 7, and found some discrepancy, which *** *** *** states in the latest letterThese are my findings, which like to point out:o "After a couple of months later on Nov3, 2016, I went to the store and ask the store owner woman to give me the men's suit"Please see Example on page After running *** ***'s transaction history for this year that shows all the transactions that took place in the store Her initial visit took place in:o drop off 5/19/16; pickup: 5/20/16; amount of $odrop off: 8/10/16; pickup: 8/15/16; amount of$56.80on this day, *** *** picked up her suitsShe questioned how much we charge for men's suitWe informed her we charge the same price as women'so drop off: 8/16/16; pick up 8/22/16; amount of $56.80revisiting her letters from Nov7th and Dec1st letter, she listed two different month date as her visit to the store to file complaint to the Revdex.comOn her first letter she states "After a couple of months later on Nov3, 2016" and on Dec 1st letter states as "owner did not remember in October that she took a men's suit in August 2016"To correct the date of her story, after August 22, oflast pick up date she returned on November 3, November 3, 2016, *** *** returned to the store where about of her husband's suitPlease see Example on page 4, shows her ticket info and credit card transaction with her confirmed signatureAs we have responded on Nov15th letter and at the time with *** *** on Nov3rd, since she questioned cost of men's suit price on Aug15th and her drop off date of 8/NO men's suit was included on that dateAs always, she dropped her suits off and as l bagged cleaned clothes, especially suites being bundle in 2's, on her drop off & picked up date of 8/and 8/NO men's suit was found.Besides these findings, *** *** continues to argue the point on both letters due to women owner yelling hysterically that she couldn't say her pointIf that's how she received her way of communicating to her, behalf of her, l owe her an apologyLike we Beverly Cleaners Old Dominion Drive #101, McLean, WA 22101all can't be same, she has a trait of someone with louder tone of voice than the othersAnd as fellow ***, please understand her voice wouldn't have changed whether you are *** or non-*** customerPersonally as fellow *** for *** *** to claim "with limited English proficiency she wouldn't or can't argue with English speaking customer in the same manner" sounded unsympathetic as fellow ***-American living in the States.For final response to *** *** is that Beverly Cleaners:Did not receive men's suit on August 16th, As usual we received and serviced women's suit, which we bundle and customer picked up on August 22, |On November 3, 2016, in front of *** ***, we reviewed our conveyer to minimize mistake that could've resulted from our end.Like *** *** admitting to her fault of not checking how many suits were bundle at the time of pick up BUT from our end until we match our tickets we don't ring up the customer eitherSo when we ringed her up on August 22nd, we confirmed she picking up suits in her bundle.For that matter we can NOT compensate any amount of suit we didn’t handle in our business nor was dropped off by the customer.If *** *** desires to review our conveyer personally, by all means we’ll agree to meet her needs.Sincerely, Jae *K*

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I admit that I made a mistake with the date of my revisit
to the Beverley Cleaners in the second letter. 
The correct date is November 3, 2016, which is the date I filed the
first complaint immediately after revisiting the Beverley Cleaners to pick my
husband's suit.
One comment on the Beverly Cleaners response letter.
 I advise them to write a letter that
makes sense.  In many occasions, it is
not clear what kind of contents the sentences are trying to convey.
Most of all, I am glad the Beverley Cleaners female owner
finally remembers that I asked about the price for cleaning a men's suit.  However, I want to correct her memory that I
did not ask about the price when I picked up 5 of my women's suites and that I
asked about the price for the men's suit on the day when I dropped off 5 suits,
one men's suit and four women's suit.  I
did not ask about men's suit on the day when I picked up 5 of my suits because
I had no reason to ask about men's suit. 
I asked her about the price for cleaning a men's suit when I dropped of
5 suits because I brought one men's suit to the cleaner along with my 4 suits.  She explained in detail why the price for
women's suits is as expansive as that of men's suits, describing that women's
suits are more difficult to handle because of the round lines and that men's
suits are easier because of no round lines.
During my business with the Beverley Cleaners since
September 2012, I never asked about the price for men's suit before because I
never brought a men's suit.  On the day I
brought a men's suit, after I asked her about the price for men's suit, I swung
the men's suit in front of her at least three times, because I was worried that
she would be confused about the men's suit due to the fact that I never brought
a men's suit to their store.  She did not
look like paying attention to the men's suit that I showed it to her.  As I worried, she has completely forgotten
that I brought a men's suit to her store and I strongly believe she misplaced
the men's suit and lost it.
The clear reality is that my husband's [redacted]
suit is missing from our closet.  As a
[redacted] Scientist, my husband never wears the formal suit to work as no other [redacted] Scientists do.  As a result, he has had
only two suits.  However, we now have
only one men's suit in the closet.  As
stated in the previous letter, since I never went to any other dry cleaning
store since 2012 and since I clearly remember taking my husband's suit out from
the closet to bring it to the Beverley Cleaners, there is no possibility that
the suit will be somewhere else other than the Beverley Cleaners.  Since the Beverley Cleaners doesn't have it,
they must have misplaced and lost it.
Regarding her loud voice, she never raised her voice
so loudly before until I brought the stained suit pants immediately after dry
cleaning and until I came back to her store to pick up my husband's suit.  When her English speaking customer walked in
the store while she was still yelling at me, I was embarrassed that the
customer would perceive all of Asian women have such demeanor as the store
owner.  I just left the store because of
the embarrassment.
Regarding being a "fellow [redacted]," I would
never identify myself in the same group with the Beverley Cleaners female owner
because I never had anyone around me with such a rude and misbehaving demeanor.
Regards,
[redacted]

Please review our response / supporting document in reference to Revdex.com Complaint ID: [redacted]),As the interaction with [redacted] was fairly recent we recall the conversation well. After reading the statement/complaint, we respectfully disagree with her statement.My family has been a...

small business owner, and been in the dry cleaning industry for 34 years. As a small business, owner we truly understand the importance of customer service, we strive to deliver exceptional service, and build-relationships with our customers. [redacted] did indeed visit our store earlier this month asking about a missing piece from her order. We gladly checked our conveyer to see if the item by chance was with us. The conveyer belt is located in front of the store next to the cash register, so [redacted] could clearly witness there weren’t any items matching her cr. We informed her the item was not with us, at which point she became upset about the situation / extremely accusatory, kept stating since the suit was not at her home it must be here at the cleaners (which is now two months after she picked up the order).With our process it was highly unlikely the item was with us. Our pick-up / delivery process is as follows:- All customers have their own unique ID/cr (which allows our system toshow prior business history for that particular customer) - Once an order is complete (fully cleaned), all items for that order are twist tied together through the center portion of the hangers (to ensure there are no missing pieces / items stay together), and then finally covered in a clear plastic bag to protect the clothing / again ensure all items stay together in process. During actual customer pickup, the items are again recounted to ensure the correct number of items are present to match the customer pick-up ticket. - Once verified, the order is placed onto the customer pick-up bar. The customer at that time has an opportunity to do a visual check / audit.Attached for your review is the 2016 customer history for [redacted]. She did a drop off with us three times in 2016 (May 19th / August 10th / August 16th). The “missing" item in question was a part of the August 6th pick-up. The process described above was followed for her two previous pick-ups as well.*The attached document depicts her confirmation signature for successful/satisfactory pick-up of her three orders. The order in question is marked under #1. Again, all ten items were fully accounted for during her most recent pick-up.We at Beverly Cleaners pride ourselves on being an ethical small business who strives to do the right thing. In our 34 years, if something was our fault, we have absolutely admitted fault and took appropriate actions to resolve the issue. After carefully reviewing the situation, in the circumstance with [redacted] we strongly feel the error was not made on our behalf.