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Beverly Manor Nursing and Rehab.

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Beverly Manor Nursing and Rehab. Reviews (2)

At Moore's, we strive to satisfy every customer that we work for.  Unfortunately, sometimes things to not go as planned on a job that results in additional time spent to rectify the situation.  In looking into the what has transpired, I have found out that the manager responsible for this...

job had already issued a credit of $977.50 due to several reasons.  Unfortunately, even after this credit, this new invoice amount has not met the expectations of our customer.  Therefore, we have reached out to them and are planning to sit down with them face to face next week to work through to a resolution.

We have reviewed the response made by the business in reference to complaint ID [redacted]. We were issued a credit for $977.50 when the company realized they accidentally charged us overtime.  They also shaved the number of hours worked to 12 hours.  Recalling that the initial time frame suggested was a portion of one evening, we find twelve hours to still be excessive.  Additionally, the "unplanned" events encountered were their unsupplied truck and a worker that was not trained in how to install the equipment.    Our hope is that a proper resolution may be obtained on Thursday, Oct. 15th.  Since our submission with the Revdex.com, Moore's Vice President has called us and set up a meeting on this day to discuss a possible resolution.  We very much look forward to this meeting and appreciate the efforts you have made to make it happen.  We will keep you posted as to the results of this meeting.
Regards,
[redacted]

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