We had billed Mr. [redacted] for the incorrect sewer rate. The account had to be cancelled and rebilled. During the cancel procedure the customer was online looking at his account and saw...
a credit balance sitting on the account. Mr. [redacted] asked why the credit was there and we were not aware at that time what took place. The customer was sent a credit refund check in the amount of $1984.51 which was wrong. When cancelling the bill, our system went down and we were not able to rebill the customer with the correct rate. We were not aware of the mistake until after Mr. [redacted] had already cashed the check. This was a company error. I reviewed the account and what took place. since Mr. [redacted] already cashed the check, we agreed to set up a payment plan so Mr. [redacted] can pay back the $1984.51 that was sent to him in error. Tell us why here...
Company has met with the customer and determined the leak is on the customer's side and therefore he is responsible for making repairs.
We had billed Mr. [redacted] for the incorrect sewer rate. The account had to be cancelled and rebilled. During the cancel procedure the customer was online looking at his account and saw...
a credit balance sitting on the account. Mr. [redacted] asked why the credit was there and we were not aware at that time what took place. The customer was sent a credit refund check in the amount of $1984.51 which was wrong. When cancelling the bill, our system went down and we were not able to rebill the customer with the correct rate. We were not aware of the mistake until after Mr. [redacted] had already cashed the check. This was a company error. I reviewed the account and what took place. since Mr. [redacted] already cashed the check, we agreed to set up a payment plan so Mr. [redacted] can pay back the $1984.51 that was sent to him in error. Tell us why here...