I am writing a complaint about PSNC Energy to hopefully save somebody. In a nutshell here is the scoop. November I called and requested that the bill be put in my ex name because would still be living in the property. PSNC says ok and he needs to call and let us know that. He calls in after making a payment and he tells them to please make sure the account has my name on it because my ex wife no longer lives here and I am responsible for this bill. Today 10-18-2018 I check my credit report and what do I see. A freaking collection on there from PSNC Energy. I call them and all the rep could say was mam he did not call , he did not call. So I asked to speak with her supervisor . After waiting for 10- mins maybe less the super visor immediately says mam he did not call to make the change request. Just why. BAD COMPANY PRACTICES. Why transfer me to a supervisor if you build your lie up to her before I can even explain the situation. AS IF! Run from this business if you can.
I am writing a complaint about PSNC Energy to hopefully save somebody. In a nutshell here is the scoop. November I called and requested that the bill be put in my ex name because would still be living in the property. PSNC says ok and he needs to call and let us know that. He calls in after making a payment and he tells them to please make sure the account has my name on it because my ex wife no longer lives here and I am responsible for this bill. Today 10-18-2018 I check my credit report and what do I see. A freaking collection on there from PSNC Energy. I call them and all the rep could say was mam he did not call , he did not call. So I asked to speak with her supervisor . After waiting for 10- mins maybe less the super visor immediately says mam he did not call to make the change request. Just why. BAD COMPANY PRACTICES. Why transfer me to a supervisor if you build your lie up to her before I can even explain the situation. AS IF! Run from this business if you can.