Bexley Motorcar Company, LLC

I am rejecting this response because:The first problems manifested within less than two months of purchaseThe other problems have been evaluated by more than one mechanic and all are in agreement that they are clearly NOT new problems and should have been detected if any basic servicing had been done on the brakesThe vehicle was completely unsafe to drive off the lot and should have never been sold in the condition it was in without the brakes first being repaired.I've attached some pictures of the "serviced" pad and rotor as well as a rust locked brake lineA piece of that pad was jammed up inside the front caliper by the wayThat groove in the rotor is rusted so the groove can't be new since I bought the truck during the start of winter when the rust would be formingErgo, the only explanation is that the groove was there before I bought the truck.My only option at this point, if the business will not work with me, is to contact the Ohio AG office Regards, [redacted]

I was able to find two additional documents, both from up in Ohio, that show maintenance that I had to do on the truck less than six months from purchasing itThe first page is the record from the tires, when I discovered they were worn to the Kevlar on the inside due to the ball joint being out on the control armThis was $totalThe second page is from a few weeks laterI was going to be towing another vehicle when I moved and I was concerned about how rusted the hitch was so I took it to another shop to get the hitch inspectedI completely forgot about this, but at that time the mechanic noted that the rear brakes were squealing and noted it on the receiptI just happened across this receipt while looking for the other recordsI still cannot find the receipt from probably around late December or in January when I had to take the truck back to the dealership to get the belt and battery replaced because both went out within days of buying itThey should have this record though

Mrs [redacted] test drove, bought, and took delivery of a Ford Fiesta on 11/16/All necessary, binding documents were signed accordingly and sent to the finance company on 11/16/The loan was processed and completedMrs [redacted] came back to Bexley Motorcar Company on the evening of 11/17/stating she did not want the car anymore because she could not afford itThere was no indication or conversation of the vehicle not running properly at that timeWe informed her that Bexley Motorcar Company has a zero day return policy once a customer takes delivery of a used vehicleWe discussed other options such as trading it in for a cheaper vehicle, which she declinedThe Ford Fiesta is owned by Mrs [redacted] and she has full responsibility to the loan as of 12/05/If Mrs [redacted] would like Bexley Motorcar Company to diagnose the Ford Fiesta and contact her with our finding we would be happy to do soMrs [redacted] will need to come in and sign a mechanical release form allowing Bexley Motorcar Company to look at the vehicle

The customer brought this car on 11/19/ with no warranty on or about 5/01/ the customer had this car towed to us and we found the customer overheated it and ruined the motor we offered to help customer with used motor and installed for

I paid payments moI brought the car in question in July I drove it homeI notice it war seriusly getting overheateSo I take back to Bexley MotorThey added more coolant, and I drove it back home and it was overheating againThere was no visble leaks from radator hosesThe saleman had told me to bring the car back becase it had loose tie rodsThe car got where it wouldnt start so I kept trying to find the leakSo I could'not get it startedThen winter set inI could't get the car started to take back to let them fix the tie rod and see why it kept gettin hotI learn after I took it back (by the way) I canked it and drove it after winter up thereThey examine the carFound it had and interna water leak in the oil panI had no way of knowing the car had a leak in the oil panThat was Bexley Motor responsobiltyThe car had over 100,miles on itA fair reslution I want is my dow payment and they settle with the loan coThank

Talked with Mr*** and he reiterated his willingness to provide the installation and labor charge at no cost to Mr*** but he has to purchase the motor

Mrs. [redacted] test drove, bought, and took delivery of a 2011 Ford Fiesta on 11/16/2017. All necessary, binding documents were signed accordingly and sent to the finance company on 11/16/2017. The loan was processed and completed. Mrs. [redacted] came back to Bexley Motorcar Company on the evening of...

11/17/2017 stating she did not want the car anymore because she could not afford it. There was no indication or conversation of the vehicle not running properly at that time. We informed her that Bexley Motorcar Company has a zero day return policy once a customer takes delivery of a  used vehicle. We discussed other options such as trading it in for a cheaper vehicle, which she declined. The 2011 Ford Fiesta is owned by Mrs. [redacted] and she has full responsibility to the loan as of 12/05/2017. If Mrs. [redacted] would like Bexley Motorcar Company to diagnose the 2011 Ford Fiesta and contact her with our finding we would be happy to do so. Mrs. [redacted] will need to come in and sign a mechanical release form allowing Bexley Motorcar Company to look at the vehicle.

We've looked at our records again, and he did not bring these issues to our attention, from the date of purchase until this complaint. Again, AT THIS TIME BEXLEYMOTORCAR CAN NOT ASSIST ANY REPAIR ON THIS PURCHASE.

I am rejecting this response because:The first problems manifested within less than two months of purchase. The other problems have been evaluated by...

more than one mechanic and all are in agreement that they are clearly NOT new problems and should have been detected if any basic servicing had been done on the brakes. The vehicle was completely unsafe to drive off the lot and should have never been sold in the condition it was in without the brakes first being repaired.I've attached some pictures of the "serviced" pad and rotor as well as a rust locked brake line. A piece of that pad was jammed up inside the front caliper by the way. That groove in the rotor is rusted so the groove can't be new since I bought the truck during the start of winter when the rust would be forming. Ergo, the only explanation is that the groove was there before I bought the truck.My only option at this point, if the business will not work with me, is to contact the Ohio AG office.
Regards,
[redacted]

I was able to find two additional documents, both from up in Ohio, that show maintenance that I had to do on the truck less than six months from purchasing it. The first page is the record from the tires, when I discovered they were worn to the Kevlar on the inside due to the ball joint being out on the control arm. This was $325.25 total. The second page is from a few weeks later. I was going to be towing another vehicle when I moved and I was concerned about how rusted the hitch was so I took it to another shop to get the hitch inspected. I completely forgot about this, but at that time the mechanic noted that the rear brakes were squealing and noted it on the receipt. I just happened across this receipt while looking for the other records. I still cannot find the receipt from probably around late December or in January when I had to take the truck back to the dealership to get the belt and battery replaced because both went out within 60 days of buying it. They should have this record though.

The customer brought this car on 11/19/2013
with no warranty on or about 5/01/2014
the customer had this car towed to us and we
found the customer overheated it and ruined the
motor . we offered to help customer with
used motor and installed for 1200

AT THIS TIME BEXLEYMOTORCAR CAN NOT ASSIST ANY REPAIR ON THIS PURCHASE .AFTER 15000 MILES AND 10 MONTHS LATER  IT WOULD OWNERS RESPONSIBILTY