please see the attached photos of this cook topI have worked on units much older than this that may have required a switch, or a burner elementHowever, this stove was used without the radiant drip bowls in place, which caused the heat to transfer down into the cook top instead of up on the pan, this caused the wires to be burnt and eventually breakIn addition excessive grease and food build up in the bottom of the cook top shows a lack of proper maintenanceThis cook top to be repaired properly would have to be removed from the counter top, brought to the shop, completely disassembled and cleanedThen all wires would have to be replacedThis is NOT NORMAL, even for a cook top of this ageRegards,Beyer Appliance
I would like to apologize that we failed to provide you with the service you deserveIn order to proceed further, I will need a service address, and date that our company was at your home
I understand your position and your contract with the home warrantyHowever the first technician you sent did not indicate I had not taken care of my applianceThe indication to me was he would comtact the home warranty to see if he could get the parts or if they wanted to replace itSince my cooktop was years old and still in use, the statement you stand behind that It was not properly maintained is not factualI continue to believe when you contacted the home warranty you then sent a technician to my home to intentionally deny my claimI believe my opinion is supported on the fact when I called you regarding the disrepectfull actions to me and my cooktop by this individual, while they were still on my premises, I did not receive a call backI was advised at the time of that call that my concerns would be elevated and addressedI do not accept that your assessment was fair and I do not accept your explanation
please see the attached photos of this cook topI have worked on units much older than this that may have required a switch, or a burner elementHowever, this stove was used without the radiant drip bowls in place, which caused the heat to transfer down into the cook top instead of up on the pan, this caused the wires to be burnt and eventually breakIn addition excessive grease and food build up in the bottom of the cook top shows a lack of proper maintenanceThis cook top to be repaired properly would have to be removed from the counter top, brought to the shop, completely disassembled and cleanedThen all wires would have to be replacedThis is NOT NORMAL, even for a cook top of this ageRegards,Beyer Appliance
I would like to apologize that we failed to provide you with the service you deserveIn order to proceed further, I will need a service address, and date that our company was at your home
I understand your position and your contract with the home warrantyHowever the first technician you sent did not indicate I had not taken care of my applianceThe indication to me was he would comtact the home warranty to see if he could get the parts or if they wanted to replace itSince my cooktop was years old and still in use, the statement you stand behind that It was not properly maintained is not factualI continue to believe when you contacted the home warranty you then sent a technician to my home to intentionally deny my claimI believe my opinion is supported on the fact when I called you regarding the disrepectfull actions to me and my cooktop by this individual, while they were still on my premises, I did not receive a call backI was advised at the time of that call that my concerns would be elevated and addressedI do not accept that your assessment was fair and I do not accept your explanation