Beyer Automotive Group

MSCO performed with excellent results during the purchase of my new Trane systemHowever, after a years a major component failedAfter talking to the MSCO representative I was told that unless I buy the annual maintenance contract I will not be a priorityIt took two weeks to repair the systemGood customer service? Not in my bookI expect the dealer who I purchased the system from to back that system with prompt effecient serviceI should not have to pay extra just to get a prompt response and then have to pay for the repairs

Our daughter's well-kept car was towed into Don Beyer Volvo after the last storm with a dead battery & dead alternator.The service dept invented a large number of unnecessary repairs that they said needed immediate attention, including replacing the solnoid, strut mounts, brakes, & exhaust bracketThey then offered her $on a trade inFeeling that the repair bill was excessive because of her diligent care of this vehicle by a respected repair shop, she immediately sought a their 2nd opinion, which verified the dead battery, dead alternator & rear brake padNOTHING ELSE WAS BROKENThe repair cost at the 2nd dealership was much less than a thirdWe sincerely object to someone trying to take advantage of an inexperienced young womanShe incurred the expense of having the car towed, & the stress of thinking her car was almost worthless

December 19, Dear [redacted] , In reviewing [redacted] 's request as thoroughly as possible in regards to her request for $reimbursement as outlined in your request, section “Desired Outcome/Settlement”-ReplacementAs I am unable to locate [redacted] ’s proof purchase in our database with the provided information, I am unfortunately unable to process the $reimbursement request without a cr and/or Vehicle Identification Number for the transaction or other vehicle and customer proof of purchase documentations from Don Beyer Volvo Alexandria that associate [redacted] with the vehicle purchase.Sincerely Russell PGeneral Manager, Don Beyer Volvo

August 26, [redacted] ,I am the General Manager for Beyer [redacted] in AlexandriaI read this complaint thë customer has regarding the total loss of their vehicleUnfortunately, Beyer [redacted] has no ability to tell **FC how to pay a customer back from a leaseWhen we submit a lease agreement to **FC that agreement is with [redacted] Motors and the customerThe contract spells out what **FC will and will not do.I do not even fully understand what the issue is, but I do understand the frustrations that [redacted] is having with **FCI will contact the factory representatives to have someone get in contact with [redacted] to straighten the issue outThis is all I will be able to do.Sincerely, Russell PGeneral Manager

We have been using MSCO as our HVAC company for yearsWe have three zones, two of which are dual fuel XL20's and one zone a XLheat pump systemWe first contacted MSCO because of a referral from a friendFrom that first contact until now we have had nothing but exceptional service, during installation, routine maintenance & occasionally when an issue arisesBeing on their maintenance plan makes heating and cooling our home very painless and affordableEvery months MSCO calls and schedules a complete maintenance check up on our three systemswhich includes both the outside & inside units, additionally they disassemble, check and clean our TRANE electronic air cleanersTheir technicians are professional, courteous & cleanThey arrive when scheduled, have the proper credentials displayed and even put booties over their shoes so as to not dirty our houseAlso being on the maintenance plan not only ensures that our system are kept in peek efficient order we are also given priority when an occasional issue occurs, being a priority makes sense to us, the MSCO team takes care of us like we are familyWe have recommended MSCO to many of our friends and co-workers and have heard the same feed back from themMSCO will be our HVAC company forever

In response to ID # *** there was never a call in by the customer
complaining about scratches or squeaking brakesPrior to selling the vehicle we replaced the rear brake pads and machined the rear rotorsThis breaking in may cause the squeak that was mentioned in the complaintAt no point did the customer ever mention any issues with the paintThe only issues that the customer had after the sale were for streaking wiper blades and a noise in the engineOn 08/27/the wiper blades were replaced and we took the vehicle to the local *** dealershipThe *** dealer replaced the VTC Actuator under WarrantyThe only issue that the customer called us about in the last month has been a titling issue with her FatherWe would have no issue in looking over the car if we were contacted by the customerPlease feel free to give me a call if I can answer any questions or offer any clarificationAll the best,
Jordy C***
General Manager
Don Beyer Volvo Subaru Kia of Alexandria
BEYER AUTOMOTIVE GROUP ###-###-#### | *** ** *** ***, Falls CHURCH, VA

August 28, 2014I am sending this letter for a second timeWe have spoken with *** *** a few times over the issue she hasWe performed a multi-point inspection on her vehicle prior to her going on a long tripWe performed the inspection and found that the vehicle was in good shape
for this trip.The complaint as I understand is over an inspection fee, because we did not find a slow leak in one of the tires. I did see a repair order where she purchased two tires, months prior to this service and since that time, over months, there was no issue brought to our attention that we need to look for a slow leakI see NO reason to refund *** *** money for the check-out of her vehicle and will decline to give her, her money backWe did the proper paper work as requestedSincerely,
Russell P
General Manager, Don Beyer Volvo

This summer I had a package unit installedSales was professional, knowledgeable and on point every step of the wayThe solution they proposed was by far the best of any company I had quotedInstallation seemed complex but they made quick work of it replacing an air handler buried in the center of a crawl space under the houseAny issues I had were addressed promptlyLooking back I am very impressedFeeling lucky I made the choice with them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It is not a response for my complaintI issued a complaint to Don Beyer because they sold me a car with sidewall patch on the front tire and requested they pay for a replacement tire like they said they would when I talked to them about the issueHowever, the response I just received to my Revdex.com complaint is completely unrelated to my case and contains events that never occurredIt says "We performed a multi-point inspection on her vehicle...The complaint as I understand it is about an inspection fee...I did see a repair order where she purchased two tires...I see NO reason to refund *** *** money for the check-out of a vehicle."
First of all, I never brought my car in for an inspection, I have never had my car repaired at Don Beyer, I did not order tires through them or ask for a refund for an inspection feeDon Beyer must have confused my issue with another customerI still await a response from Don Beyer related to my faulty tire, which they already promised in writing to replaceI expect a response IMMEDIATELY as it has now taken them three months since I filed this complaint with the Revdex.com and over a year since I first contacted Don Beyer with my issue
Regards,
*** ***

From: John A***">Date: Mon, Aug 4, at 7:PMSubject: Revdex.com ID *** *** *** ***To: ***
Dear *** ***,
Below is our response to ID# *** *** *** ***:
*** *** brought her vehicle to Don Beyer Volvo Subaru for a check engine light concern on June 6th At that time, she was provided with a loaner vehicle to use with a full tank of fuel.
We diagnosed the check engine light and found out that the vehicle had misfire codes stored We called Subaru of America support and they advised us on how to repair the vehicleWe did as they suggested and we drove her car and verified that the light has not come back on.
*** *** was informed on June 27th that the vehicle was ready for her to pick up and that there are no further issues
Don Beyer Volvo Subaru provided a vehicle for *** *** during the time that her car was being repaired, and we fixed the issues in accordance with the manufactures vehicle warranty We are not able to provide any compensation to *** ***, as we are the repair facility and not the manufacture or provider of the vehicle warranty
Thank you,
John *A*** Jr
Chief Operating Officer
Beyer Automotive Group
West Broad Street
Falls Church, VA
www.beyerautomotivegroup.com
###-###-####
Fax ###-###-####

December 19, 2014
Dear [redacted],
In reviewing [redacted]'s request as thoroughly as possible in regards to her request for $165.00 reimbursement as outlined in your request, section “Desired Outcome/Settlement”-Replacement.
As I am unable to locate [redacted]’s proof purchase in our database with the provided information, I am unfortunately unable to process the $165.00 reimbursement request without a cr and/or Vehicle Identification Number for the transaction or other vehicle and customer proof of purchase documentations from Don Beyer Volvo Alexandria that associate [redacted] with the vehicle purchase.Sincerely Russell PGeneral Manager, Don Beyer Volvo

Our daughter's well-kept 2008 car was towed into Don Beyer Volvo after the last storm with a dead battery & dead alternator.The service dept invented a large number of unnecessary repairs that they said needed immediate attention, including replacing the solnoid, strut mounts, brakes, & exhaust bracket. They then offered her $500 on a trade in. Feeling that the repair bill was excessive because of her diligent care of this vehicle by a respected repair shop, she immediately sought a their 2nd opinion, which verified the dead battery, dead alternator & rear brake pad. NOTHING ELSE WAS BROKEN. The repair cost at the 2nd dealership was much less than a third. We sincerely object to someone trying to take advantage of an inexperienced young woman. She incurred the expense of having the car towed, & the stress of thinking her car was almost worthless.

MSCO performed with excellent results during the purchase of my new Trane system. However, after a 4.5 years a major component failed. After talking to the MSCO representative I was told that unless I buy the annual maintenance contract I will not be a priority. It took two weeks to repair the system. Good customer service? Not in my book. I expect the dealer who I purchased the system from to back that system with prompt effecient service. I should not have to pay extra just to get a prompt response and then have to pay for the repairs.

We have been using MSCO as our HVAC company for 20 years. We have three zones, two of which are dual fuel XL20's and one zone a XL20 heat pump system. We first contacted MSCO because of a referral from a friend. From that first contact until now we have had nothing but exceptional service, during installation, routine maintenance & occasionally when an issue arises. Being on their maintenance plan makes heating and cooling our home very painless and affordable. Every 6 months MSCO calls and schedules a complete maintenance check up on our three systems. which includes both the outside & inside units, additionally they disassemble, check and clean our TRANE electronic air cleaners. Their technicians are professional, courteous & clean. They arrive when scheduled, have the proper credentials displayed and even put booties over their shoes so as to not dirty our house. Also being on the maintenance plan not only ensures that our system are kept in peek efficient order we are also given priority when an occasional issue occurs, being a priority makes sense to us, the MSCO team takes care of us like we are family. We have recommended MSCO to many of our friends and co-workers and have heard the same feed back from them. MSCO will be our HVAC company forever.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Their response is VERY untrue. I spoke to a manager and he told me that he doesn't even know why Tamara told me that she would have someone look at the scratches and fix them because they don't fix things like that. He told me that he would talk to her about that because she shouldn't have even told me that. He told me that there is nothing he could do about the scratches. They are EVERYWHERE!! And had I known about the scratches all over the roof, hood and trunk I would have never bought the car. Very bad customer service. 
Regards,
[redacted]

I had a Trane XR15 installed at my house about 5 years ago and have been very pleased with the unit and the initial installation. The problem came when I had to call for service as the unit stopped working in peak summer heat. It turned out it was the Capacitor (about a [redacted] part) and the part is covered 100% under warranty. The Service call was [redacted] (normal business hours) and then [redacted] for shipping and to file the paperwork for the warranty of the [redacted] part which was on the service guys truck. I would suggest finding another company to do service if you are having HVAC issues, Mechanical Services seems outrageous.

August 26, 2014
[redacted],I am the General Manager for Beyer [redacted] in Alexandria. I read this complaint thë customer has regarding the total loss of their vehicle. Unfortunately, Beyer [redacted] has no ability to tell **FC how to pay a customer back from a lease. When we submit a lease...

agreement to **FC that agreement is with [redacted] Motors and the customer. The contract spells out what **FC will and will not do.I do not even fully understand what the issue is, but I do understand the frustrations that [redacted] is having with **FC. I will contact the factory representatives to have someone get in contact with [redacted] to straighten the issue out. This is all I will be able to do.Sincerely,
Russell P.
General Manager

Review: I leased a 2012 [redacted] from Beyer [redacted] in [redacted], VA on 5/19/2012 and financed through [redacted] Motors Finance Co. On 6/6/2014, I was in an accident and my insurance company ([redacted]) deemed my vehicle a total loss. I contacted **FC immediately after the accident and was informed that the payoff amount on the vehicle was ~$17,283 if paid by 6/19/2014. [redacted] proceeded to assess my car and determined that it would be issuing a check for $22,181. At this point, I called **FC back with my [redacted] rep on the line and was informed that **FC was entitled to the full $22,181. When I demanded to know why this was as there was no language to this effect in my lease (attached), the service representative could not provide an answer and could not provide any further assistance. I told [redacted] not to issue the check until I give them permission to, as the information I received from **FC seemed completely bogus. I called back again about two weeks later and spoke with a helpful rep who informed me that I although the payoff had gone up to $17,335.38 (by 7/19/14), that I was entitled to any overage. He also sent me a letter confirming as much (attached). I instructed [redacted] to issue the check to **FC and it was applied to my account on 7/19/2014. I received the refund check from **FC on 8/13/2014 but instead of being for $4,845.32 (22,181-17,335.68), it was only for $3,265.70. When I called **FC to inquire why the check was short by $1,579.62, I was told that it was because the actual cash value of my car was $18,915.30. **FC told me that this number was calculated by [redacted], but when I called [redacted] to confirm I was told that this figure appears nowhere in any records or communications sent to **FC.

I've called **FC 10+ times and received a different story every time I call. Additionally, nowhere in my lease does it stipulate that **FC is entitled to anything over the payoff amount (not the new fictitious "[redacted]"). I'm filing this complaint with the Revdex.com and the State Attorney's office.Desired Settlement: I'd like Beyer [redacted] to demand that **FC issue a check for $1,579.62 which is the difference between the check issued by **FC (3,265.70) and the excess of the [redacted] payment over the payoff amount of the lease ($4,845.32)

Business

Response:

August 26, 2014[redacted],I am the General Manager for Beyer [redacted] in Alexandria. I read this complaint thë customer has regarding the total loss of their vehicle. Unfortunately, Beyer [redacted] has no ability to tell **FC how to pay a customer back from a lease. When we submit a lease agreement to **FC that agreement is with [redacted] Motors and the customer. The contract spells out what **FC will and will not do.I do not even fully understand what the issue is, but I do understand the frustrations that [redacted] is having with **FC. I will contact the factory representatives to have someone get in contact with [redacted] to straighten the issue out. This is all I will be able to do.Sincerely,Russell P.General Manager

Review: Yes, My safety involing driving the vehicel subaru [redacted] 2014 is having software problems, it's currently parked at the delearship parking lot for three weeks up resovald per headquters subaru of america Inc. Wendy C[redacted] / Customer/ dealer Service Department who has giving me bad unsatisfactory customer service. My health issue is driving this viehicel on the highway to and from work. I currently have a case # form two federal angices National highway traffic safety administration current case#[redacted] and FCC current case# [redacted] reported on file.Desired Settlement: 1. I would Desired to havecheck $530.00 for inconvence on auto pmayment for the month of June and July 2014 and any other months after that.

2. $120.00 check for current auto Insurance payment for the month of June and July 2014 and other months after that.

3. to include check for Attorney fees of possible law suit agenest Subaru of America Inc.

4 . I don't want the subaru 2014 [redacted] or another subaru ever again.

5. I want my name off the vehicel 2014 subaru [redacted]

6. I want subaru of america Inc. to pay my bank a check made to [redacted] credit union the current amount of the auto lone back to [redacted] credit union as soon a possible.

7. I will desire a gas card for my use for my inconvance of $200.00 for gas purchase for each month that goes by.

8. I don't want any deals by Subaru busniess.

Business

Response:

From: John A[redacted]

Date: Mon, Aug 4, 2014 at 7:24 PM

Subject: Revdex.com ID [redacted]

To: [redacted]

Dear [redacted],