Beyond 20/20

Complaint: [redacted] I am rejecting this response because:At no time did we dispute the charges or ever say that we were not going to pay the balance.? ? If I were not going to pay then why would I send her a check during my military training and why did we pay the balance in full immediately after we received a statement from the collection agency? My rank and my pay have nothing to do with her services and in addition my credit score of speaks for itself.? The Healthcare Advocate [redacted] ***, [redacted] tried to talk to Dr [redacted] and her office manager about the coding issue and possibly different avenues that could be pursuedIn addition, Ms [redacted] gave them the contact name and number for the regional [redacted] office coding specialistAt no time did anyone ask the Drto commit fraudHundreds of Doctors across this Country get paid by [redacted] Insurance everyday for the same services that she provides because their office is run efficiently and with patient care in mind.? Are they all committing fraud?? She stated she would not change her coding if it conflicted with the coding per her profession and state requirements and (that is all we asked for).? WE told her to please let us know.? Again, she never stated she wanted payment now or that she had concluded that the new coding would not workDr [redacted] knew that she wasn’t going to contact [redacted] and she knew she wasn’t going to try and help us because it made no difference to her.? It was too time consuming and she felt she was in the right.? She had our signature and she knew she would get paid no matter what.? Till this day, she is claiming to be a [redacted] provider knowing full well that her patients will never get reimbursed for her services.? Dr [redacted] is a self-righteous selfish individual who caused our family undue necessary stress both financial and emotionally during an already stressful time which is clear in her shameless response Regards, [redacted] ?

*** *** *** *** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** ** *** *** *** ***Good afternoon,Just wanted to inform
you that I received a check from beyond 20/for dated 6/2/which I received 6/6/With the check that was dated 5/24/that I received May 28th, and the check that I received today 6/6/that totals to the that I disputed with Beyond 20/that my insurance reported through the itemized statement is what was to be refunded to me since I paid up front with my discount I received prior to insurance processing and later insurance picked up the claims and since then all claims were paidOnly thing we need to do before we close this, is to make sure the checks clear (both), as I was told by a previous employee to make sure the check clearsOnce the checks clear, then payment has been received for the 2015-services of vision therapy that my daughter received. Thank youKind Regards,*** Sent from Mail for Windows

August 2, 2016 Revdex.com S County Road 5, Suite Fort Collins, CO 80528 RE: ID#***To Whom It May Concern, I am writing in regards to the above mentioned case, regarding *** *** ***'s collection issue. *** ***, in his narrative,
describes that they were billed unfairly for their services. Specifically, this family asked that we "try some different coding" per information that they received from a *** representativeHowever, in the letter, hand delivered to Mrs***, dated May 24, 2016, I explicitly wrote that I felt this was insurance fraud, and I would not be changing the codingThis envelope also contained the final billing statement at that point in time, gift certificates that their child earned, referral to a new doctor in their area, and other information that was supporting evidence for this letter; so I cannot fathom why *** *** would contend that a statement was not sent or that we did not inform him of the coding issue during their permanent change of stationThat letter also asked for final payment and the consequences for not doing soPlease see highlighted areas on letter pertaining to this issue. Mrs*** was aware that her insurance was not paying their bills, with a note written on Feb 24th, that she would look into the matterShe also mailed a statement dated 3/28/that went to *** to ask for an appealAs the claims were not being paid, we also mailed her monthly statements during this time to remind her of the issue, including a June statementPer her request, I also wrote *** regarding an appeal, with a letter dated May 4, I did not receive a response from *** regarding this appeal, most likely because the issue was non-appealable per ***. We did receive the payment and informed the collection agency of such paymentIt has been credited to their collection account. In terms of the collection fees and financial policy, I have included that documentation as well with highlighting of the pertinent areasBoth *** *** and his wife signed various forms that informed them of their financial responsibilities, regardless of insurance payment, as well as collection fees that would be added if the bill was not paidThey were also given copies of these documents in an effort to get paid for the services that were rendered, as well as a copy of the *** treatment form for their records when it was signed. This complaint, quite simply, is based on a family not wanting to pay for services and trying to find any way to avoid itI find it unfortunate that a high ranking officer, such as *** ***, would use such tactics to avoid payment and use lies and deception to do soThis was not an effort to "hurt" anyone, but simply to be paid for the work that has already been performed.Should you have any questions, after reviewing these documents, please feel free to contact me at ***. Best Regards, Jacee R***, OD, FCOVD

August 2, 2016 Revdex.com S County Road 5, Suite Fort Collins, CO 80528 RE: ID#***To Whom It May Concern, I am writing in regards to the above mentioned case, regarding *** *** ***'s collection issue. *** ***, in his narrative,
describes that they were billed unfairly for their services. Specifically, this family asked that we "try some different coding" per information that they received from a *** representativeHowever, in the letter, hand delivered to Mrs***, dated May 24, 2016, I explicitly wrote that I felt this was insurance fraud, and I would not be changing the codingThis envelope also contained the final billing statement at that point in time, gift certificates that their child earned, referral to a new doctor in their area, and other information that was supporting evidence for this letter; so I cannot fathom why *** *** would contend that a statement was not sent or that we did not inform him of the coding issue during their permanent change of stationThat letter also asked for final payment and the consequences for not doing soPlease see highlighted areas on letter pertaining to this issue. Mrs*** was aware that her insurance was not paying their bills, with a note written on Feb 24th, that she would look into the matterShe also mailed a statement dated 3/28/that went to *** to ask for an appealAs the claims were not being paid, we also mailed her monthly statements during this time to remind her of the issue, including a June statementPer her request, I also wrote *** regarding an appeal, with a letter dated May 4, I did not receive a response from *** regarding this appeal, most likely because the issue was non-appealable per ***. We did receive the payment and informed the collection agency of such paymentIt has been credited to their collection account. In terms of the collection fees and financial policy, I have included that documentation as well with highlighting of the pertinent areasBoth *** *** and his wife signed various forms that informed them of their financial responsibilities, regardless of insurance payment, as well as collection fees that would be added if the bill was not paidThey were also given copies of these documents in an effort to get paid for the services that were rendered, as well as a copy of the *** treatment form for their records when it was signed. This complaint, quite simply, is based on a family not wanting to pay for services and trying to find any way to avoid itI find it unfortunate that a high ranking officer, such as *** ***, would use such tactics to avoid payment and use lies and deception to do soThis was not an effort to "hurt" anyone, but simply to be paid for the work that has already been performed.Should you have any questions, after reviewing these documents, please feel free to contact me at ***. Best Regards, Jacee R***, OD, FCOVD

*** *** *** *** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** ** *** ** *** **
*** *** *** *** ** *** *** *** ***Good afternoon,Just wanted to inform
you that I received a check from beyond 20/for dated 6/2/which I received 6/6/With the check that was dated 5/24/that I received May 28th, and the check that I received today 6/6/that totals to the that I disputed with Beyond 20/that my insurance reported through the itemized statement is what was to be refunded to me since I paid up front with my discount I received prior to insurance processing and later insurance picked up the claims and since then all claims were paidOnly thing we need to do before we close this, is to make sure the checks clear (both), as I was told by a previous employee to make sure the check clearsOnce the checks clear, then payment has been received for the 2015-services of vision therapy that my daughter received. Thank youKind Regards,*** Sent from Mail for Windows

Complaint: ***
I am rejecting this response because:DrCotton is out and out lying about me her employee being berated, complained to and lectured. I made it known that the situation was not what I was promised and that I wasn't going to cancel the session as I had driven 1/hours one way to the appointment. If I had been as disrespectful as DrCotton claims, it should have been noted in the record, which it wasn't. The session didn't even last the "allotted" time. The employee was minutes late from the scheduled beginning and we spent less than minutes with the employee. I would have spoken to DrCotton directly about this issue, except for the fact that she NEVER answers her phone and doesn't return phone calls which is a reason why she seems to think her appointments were cancelled so late. Also, if DrCotton thinks I should have spoken with her directly, then why didn't she make an effort to let me know of her absence by speaking to me directly, or leaving me a message on my phone, or used Facebook messenger or text me to let me know (as she had previously used all three ways to communicate with me about my child and her care)She needs to show her patients the respect she thinks she deserves when it comes to cancelling or rescheduling appointments.DrCotton likes to keep referring back to the financial agreement that I signed. I signed an agreement that stated we could be charged 30% if sent to collections and we were charged 35%. The billing statement didn't have March on it and that date was added immediately AFTER I requested records. DrCotton obviously suspected that I was preparing to leave her care, although I never stated my intentions; for fear of what she would do in retaliation. All of our previous statements had all been up to date and accurate; I stand by it that we weren't going to be charged until I angered DrCotton. If you look at payment history, I had waited to mail payment on the 10th before (it being a pay day). And as I stated before, I was not comfortable with leaving my check with someone who couldn't even find a sticky note that they were to call me until it was too late. As far as DrCotton stating that she worked with us because we were using a medical spending account, she's again stating a falsehood. We used the medical spending account a few times, at the very beginning of our professional relationship. After DrCotton's office moved to their new location, I was told on more than one occasion that they had no way to charge the card due to the staff member that did it wasn't there. We were told that we needed to bring a check (to make things easier) or we could call our payment in (which was difficult because of no one answering the phone and then we didn't get an itemized receipt. DrCotton either didn't know what her staff was saying or she is, again, lying.I also signed a Notice of Privacy Practice/HIPAA agreement that stated my records would be released at my discretion. When I requested the record to be released; the Medical Records staff at the facility requesting the records and myself were told that no records were going to be released until payment was made in full'; which is illegal. The Medical Records staff had to remind DrCotton of the legality issue via fax.If anyone is being a bully, it is DrCotton. She obviously has had issues before with charging people unfairly and using her "financial agreement" as a way to make people do as she wants or punish them as harshly as she can.I do NOT accept the resolution, but the collections have been pain, my child will receive care with a professional and the rest is done.Lesson Learned, *** ***

Complaint: ***
I am rejecting this response because:DrCotton is out and out lying about me her employee being berated, complained to and lectured. I made it known that the situation was not what I was promised and that I wasn't going to cancel the session as I had driven 1/hours one way to the appointment. If I had been as disrespectful as DrCotton claims, it should have been noted in the record, which it wasn't. The session didn't even last the "allotted" time. The employee was minutes late from the scheduled beginning and we spent less than minutes with the employee. I would have spoken to DrCotton directly about this issue, except for the fact that she NEVER answers her phone and doesn't return phone calls which is a reason why she seems to think her appointments were cancelled so late. Also, if DrCotton thinks I should have spoken with her directly, then why didn't she make an effort to let me know of her absence by speaking to me directly, or leaving me a message on my phone, or used Facebook messenger or text me to let me know (as she had previously used all three ways to communicate with me about my child and her care)She needs to show her patients the respect she thinks she deserves when it comes to cancelling or rescheduling appointments.DrCotton likes to keep referring back to the financial agreement that I signed. I signed an agreement that stated we could be charged 30% if sent to collections and we were charged 35%. The billing statement didn't have March on it and that date was added immediately AFTER I requested records. DrCotton obviously suspected that I was preparing to leave her care, although I never stated my intentions; for fear of what she would do in retaliation. All of our previous statements had all been up to date and accurate; I stand by it that we weren't going to be charged until I angered DrCotton. If you look at payment history, I had waited to mail payment on the 10th before (it being a pay day). And as I stated before, I was not comfortable with leaving my check with someone who couldn't even find a sticky note that they were to call me until it was too late. As far as DrCotton stating that she worked with us because we were using a medical spending account, she's again stating a falsehood. We used the medical spending account a few times, at the very beginning of our professional relationship. After DrCotton's office moved to their new location, I was told on more than one occasion that they had no way to charge the card due to the staff member that did it wasn't there. We were told that we needed to bring a check (to make things easier) or we could call our payment in (which was difficult because of no one answering the phone and then we didn't get an itemized receipt. DrCotton either didn't know what her staff was saying or she is, again, lying.I also signed a Notice of Privacy Practice/HIPAA agreement that stated my records would be released at my discretion. When I requested the record to be released; the Medical Records staff at the facility requesting the records and myself were told that no records were going to be released until payment was made in full'; which is illegal. The Medical Records staff had to remind DrCotton of the legality issue via fax.If anyone is being a bully, it is DrCotton. She obviously has had issues before with charging people unfairly and using her "financial agreement" as a way to make people do as she wants or punish them as harshly as she can.I do NOT accept the resolution, but the collections have been pain, my child will receive care with a professional and the rest is done.Lesson Learned, *** ***

Complaint: ***
I am rejecting this response because:At no time did we dispute the charges or ever say that we were not going to pay the balance.? ? If I were not going to pay then why would I send her a check during my military training and why did we pay the balance in full immediately after we received a statement from the collection agency? My rank and my pay have nothing to do with her services and in addition my credit score of speaks for itself.? The Healthcare Advocate *** ***, *** *** *** *** *** *** *** *** ** ** *** *** *** tried to talk to Dr*** and her office manager about the coding issue and possibly different avenues that could be pursuedIn addition, Ms*** gave them the contact name and number for the regional *** office coding specialistAt no time did anyone ask the Drto commit fraudHundreds of Doctors across this Country get paid by *** Insurance everyday for the same services that she provides because their office is run efficiently and with patient care in mind.? Are they all committing fraud?? She stated she would not change her coding if it conflicted with the coding per her profession and state requirements and (that is all we asked for).? WE told her to please let us know.? Again, she never stated she wanted payment now or that she had concluded that the new coding would not workDr*** knew that she wasn’t going to contact *** and she knew she wasn’t going to try and help us because it made no difference to her.? It was too time consuming and she felt she was in the right.? She had our signature and she knew she would get paid no matter what.? Till this day, she is claiming to be a *** provider knowing full well that her patients will never get reimbursed for her services.? Dr*** is a self-righteous selfish individual who caused our family undue necessary stress both financial and emotionally during an already stressful time which is clear in her shameless response
Regards,
*** ***?

May 23, 2017? Revdex.com? S County Road 5, Suite Fort Collins, CO 80528? Case #:[redacted]? Dear Revdex.com:I am writing in regards to the notice that I received regarding a complaint from [redacted].? First, I want to address the complaint that the child did not
receive care on March 3rd,? and that "I charged her because I was mad about her discontinuing care." I realized that her last visit was not charged as I processed her records for transfer at the end of March, and that outstanding visit was charged to her accountShe has admitted to the fact she attended the March 3rd appointment in her complaint, and she should be paying for said visit.? On that visit, Mrs[redacted] spent over minutes berating, complaining, and lecturing my therapist, and that time was counted against her child's total time in therapy (total therapy time is usually minutes)She felt this behavior was warranted as I told her I would not have her child working with a brand new therapist ??" however the therapist that her child saw that day has worked for me for over years and is not new, just new to this patientThere is no excuse for the way my employee was treated; she was asking questions to understand how I had modified this patient's work due to her special needs, and not because she was "incompetent." Adding to this, Mrs[redacted] never saw fit to contact me directly about this situation, but instead complain to the Better Business? Bureau.? After that exchange, Mrs[redacted] called to cancel late (less than hours, sometimes less than minutes) on the days that her child was appointed, a direct violation of our? therapy agreement which could have resulted in further feesHer last call was to cancel her child from therapyLater, she did leave a message to say that was not her original intention, and I could have easily misunderstood the intent of her call to cancel the visit versus therapy in its entiretyMrs[redacted] then decided to cancel her child's therapy in its entiretyAll therapy items were returned in good working order and credited to her account per my written request? As for her bill (itemized statement included), Mrs[redacted] had brought her daughter for dates of service on January 14th, February 17th, and March 3rdNone of those dates were paid at the time of service as expectedI generally try to be flexible with this family, as they were using their medical spending account (payment is due at the time of service as indicated in the financial policy)As of April 6th, there was no payment for dates of? service going back to JanuaryHer account was turned over for collection on April 6th for the entire outstanding balance plus fees, per the financial policy of the office, which she agreed to on her child's first visitHer payment of $was received after her? account went to collection and was adjusted to her account with the agency that dayThe amount due is the reminder after that payment was madePlease find the enclosed financial policy regarding the issue of nonpayment and collections for outstanding fees.? At this time, Mrs[redacted] has paid her account in full with the collection agency, and I consider this matter closedIt appears she is using the Revdex.com to bully and berate me, but the facts are clear that she violated the office financial policy and was sent to collections per our agreementThank you for your time in this matter.? Sincerely,DrJacee RCottonCc: file?

Complaint: [redacted]
I am rejecting this response because:At no time did we dispute the charges or ever say that we were not going to pay the balance.   If I were not going to pay then why would I send her a check during my military training and why did we pay the balance in full immediately after we received a statement from the collection agency.  My rank and my pay have nothing to do with her services and in addition my credit score of 826 speaks for itself.  The Healthcare Advocate [redacted] tried to talk to Dr. [redacted] and her office manager about the coding issue and possibly different avenues that could be pursued. In addition, Ms. [redacted] gave them the contact name and number for the regional [redacted] office coding specialist. At no time did anyone ask the Dr. to commit fraud. Hundreds of Doctors across this Country get paid by [redacted] Insurance everyday for the same services that she provides because their office is run efficiently and with patient care in mind.  Are they all committing fraud?  She stated she would not change her coding if it conflicted with the coding per her profession and state requirements and (that is all we asked for).  WE told her to please let us know.  Again, she never stated she wanted payment now or that she had concluded that the new coding would not work. Dr. [redacted] knew that she wasn’t going to contact [redacted] and she knew she wasn’t going to try and help us because it made no difference to her.  It was too time consuming and she felt she was in the right.  She had our signature and she knew she would get paid no matter what.  Till this day, she is claiming to be a [redacted] provider knowing full well that her patients will never get reimbursed for her services.  Dr. [redacted] is a self-righteous selfish individual who caused our family undue necessary stress both financial and emotionally during an already stressful time which is clear in her shameless response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
At no time did we dispute the charges or ever say that we were not going to pay the balance.   If I were not going to pay then why would I send her a check during my military training and why did we pay the balance in full immediately after we received a statement from the collection agency.  My rank and my pay have nothing to do with her services and in addition my credit score of 826 speaks for itself. 
The Healthcare Advocate [redacted], [redacted] tried to talk to Dr. [redacted] and her office manager about the coding issue and possibly different avenues that could be pursued. In addition, Ms. [redacted] gave them the contact name and number for the regional [redacted] office coding specialist. At no time did anyone ask the Dr. to commit fraud. Hundreds of Doctors across this Country get paid by [redacted] Insurance everyday for the same services that she provides because their office is run efficiently and with patient care in mind.  Are they all committing fraud? 
She stated she would not change her coding if it conflicted with the coding per her profession and state requirements and (that is all we asked for).  WE told her to please let us know.  Again, she never stated she wanted payment now or that she had concluded that the new coding would not work.
Dr. [redacted] knew that she wasn’t going to contact [redacted] and she knew she wasn’t going to try and help us because it made no difference to her.  It was too time consuming and she felt she was in the right.  She had our signature and she knew she would get paid no matter what.  Till this day, she is claiming to be a [redacted] provider knowing full well that her patients will never get reimbursed for her services. 
Dr. [redacted] is a self-righteous selfish individual who caused our family undue necessary stress both financial and emotionally during an already stressful time which is clear in her shameless response.
Regards,
[redacted]

August 2, 2016 Revdex.com 8020 S County Road 5, Suite 100 Fort Collins, CO 80528 RE: ID#[redacted]To Whom It May Concern, I am writing in regards to the above mentioned case, regarding [redacted]'s collection...

issue. [redacted], in his narrative, describes that they were billed unfairly for their services. Specifically, this family asked that we "try some different coding" per information that they received from a [redacted] representative. However, in the letter, hand delivered to Mrs. [redacted], dated May 24, 2016, I explicitly wrote that I felt this was insurance fraud, and I would not be changing the coding. This envelope also contained the final billing statement at that point in time, gift certificates that their child earned, referral to a new doctor in their area, and other information that was supporting evidence for this letter; so I cannot fathom why [redacted] would contend that a statement was not sent or that we did not inform him of the coding issue during their permanent change of station. That letter also asked for final payment and the consequences for not doing so. Please see highlighted areas on letter pertaining to this issue. Mrs. [redacted] was aware that her insurance was not paying their bills, with a note written on Feb 24th, 2016 that she would look into the matter. She also mailed a statement dated 3/28/2016 that went to [redacted] to ask for an appeal. As the claims were not being paid, we also mailed her monthly statements during this time to remind her of the issue, including a June statement. Per her request, I also wrote [redacted] regarding an appeal, with a letter dated May 4, 2016. I did not receive a response from [redacted] regarding this appeal, most likely because the issue was non-appealable per [redacted]. We did receive the payment and informed the collection agency of such payment. It has been credited to their collection account.  In terms of the collection fees and financial policy, I have included that documentation as well with highlighting of the pertinent areas. Both [redacted] and his wife signed various forms that informed them of their financial responsibilities, regardless of insurance payment, as well as collection fees that would be added if the bill was not paid. They were also given copies of these documents in an effort to get paid for the services that were rendered, as well as a copy of the [redacted] treatment form for their records when it was signed. This complaint, quite simply, is based on a family not wanting to pay for services and trying to find any way to avoid it. I find it unfortunate that a high ranking officer, such as [redacted], would use such tactics to avoid payment and use lies and deception to do so. This was not an effort to "hurt" anyone, but simply to be paid for the work that has already been performed.Should you have any questions, after reviewing these documents, please feel free to contact me at [redacted]. Best Regards, Jacee R. [redacted], OD, FCOVD

[redacted]
Good afternoon,Just...

wanted to inform you that I received a check from beyond 20/20 for 1304.00 dated 6/2/16 which I received 6/6/16. With the 500.00 check that was dated 5/24/16 that I received May 28th, 2016 and the 1304.00 check that I received today 6/6/16 that totals to the 1804.00 that I disputed with Beyond 20/20 that my insurance reported through the itemized statement is what was to be refunded to me since I paid 3007.00 up front with my 334.00 discount I received prior to insurance processing and later insurance picked up the claims and since then all claims were paid. Only thing we need to do before we close this, is to make sure the checks clear (both), as I was told by a previous employee to make sure the check clears. Once the checks clear, then payment has been received for the 2015-2016 services of vision therapy that my daughter received. Thank youKind Regards,[redacted] Sent from Mail for Windows 10