Complaint: [redacted] I am rejecting this response because:At no time did we dispute the charges or ever say that we were not going to pay the balance If I were not going to pay then why would I send her a check during my military training and why did we pay the balance in full immediately after we received a statement from the collection agency My rank and my pay have nothing to do with her services and in addition my credit score of speaks for itself The Healthcare Advocate [redacted] ***, [redacted] tried to talk to Dr [redacted] and her office manager about the coding issue and possibly different avenues that could be pursuedIn addition, Ms [redacted] gave them the contact name and number for the regional [redacted] office coding specialistAt no time did anyone ask the Drto commit fraudHundreds of Doctors across this Country get paid by [redacted] Insurance everyday for the same services that she provides because their office is run efficiently and with patient care in mind Are they all committing fraud? She stated she would not change her coding if it conflicted with the coding per her profession and state requirements and (that is all we asked for) WE told her to please let us know Again, she never stated she wanted payment now or that she had concluded that the new coding would not workDr [redacted] knew that she wasn’t going to contact [redacted] and she knew she wasn’t going to try and help us because it made no difference to her It was too time consuming and she felt she was in the right She had our signature and she knew she would get paid no matter what Till this day, she is claiming to be a [redacted] provider knowing full well that her patients will never get reimbursed for her services Dr [redacted] is a self-righteous selfish individual who caused our family undue necessary stress both financial and emotionally during an already stressful time which is clear in her shameless response Regards, [redacted]
August 2, 2016? Revdex.com? S County Road 5, Suite Fort Collins, CO 80528? RE: ID# [redacted] To Whom It May Concern,? I am writing in regards to the above mentioned case, regarding [redacted] 's collection issue.? [redacted] , in his narrative, describes that they were billed unfairly for their services.? Specifically, this family asked that we "try some different coding" per information that they? received from a [redacted] representativeHowever, in the letter, hand delivered to Mrs [redacted] , dated May 24, 2016, I explicitly wrote that I felt this was insurance fraud, and I would not be changing the codingThis envelope also contained the final billing statement at that point in time, gift certificates that their child earned, referral to a new doctor in their area, and other? information that was supporting evidence for this letter; so I cannot fathom why [redacted] would contend that a statement was not sent or that we did not inform him of the coding issue during their permanent change of stationThat letter also asked for final payment and the? consequences for not doing soPlease see highlighted areas on letter pertaining to this issue.? Mrs [redacted] was aware that her insurance was not paying their bills, with a note written on Feb 24th, that she would look into the matterShe also mailed a statement dated 3/28/that went to [redacted] to ask for an appealAs the claims were not being paid, we also mailed her monthly statements during this time to remind her of the issue, including a June statementPer her request, I also wrote [redacted] regarding an appeal, with a letter dated May 4, I did not receive a response from [redacted] regarding this appeal, most likely because the issue was? non-appealable per [redacted] .? We did receive the payment and informed the collection agency of such paymentIt has been credited to their collection account.? ? In terms of the collection fees and financial policy, I have included that documentation as well? with highlighting of the pertinent areasBoth [redacted] and his wife signed various forms? that informed them of their financial responsibilities, regardless of insurance payment, as well as collection fees that would be added if the bill was not paidThey were also given copies of? these documents in an effort to get paid for the services that were rendered, as well as a copy of the [redacted] treatment form for their records when it was signed.? This complaint, quite simply, is based on a family not wanting to pay for services and trying to find any way to avoid itI find it unfortunate that a high ranking officer, such as [redacted] , would use such tactics to avoid payment and use lies and deception to do soThis was not an effort to "hurt" anyone, but simply to be paid for the work that has already been performed.Should you have any questions, after reviewing these documents, please feel free to contact me at [redacted] .? Best Regards,? Jacee R [redacted] , OD, FCOVD?
Complaint: [redacted] I am rejecting this response because:At no time did we dispute the charges or ever say that we were not going to pay the balance If I were not going to pay then why would I send her a check during my military training and why did we pay the balance in full immediately after we received a statement from the collection agency My rank and my pay have nothing to do with her services and in addition my credit score of speaks for itself The Healthcare Advocate [redacted] ***, [redacted] tried to talk to Dr [redacted] and her office manager about the coding issue and possibly different avenues that could be pursuedIn addition, Ms [redacted] gave them the contact name and number for the regional [redacted] office coding specialistAt no time did anyone ask the Drto commit fraudHundreds of Doctors across this Country get paid by [redacted] Insurance everyday for the same services that she provides because their office is run efficiently and with patient care in mind Are they all committing fraud? She stated she would not change her coding if it conflicted with the coding per her profession and state requirements and (that is all we asked for) WE told her to please let us know Again, she never stated she wanted payment now or that she had concluded that the new coding would not workDr [redacted] knew that she wasn’t going to contact [redacted] and she knew she wasn’t going to try and help us because it made no difference to her It was too time consuming and she felt she was in the right She had our signature and she knew she would get paid no matter what Till this day, she is claiming to be a [redacted] provider knowing full well that her patients will never get reimbursed for her services Dr [redacted] is a self-righteous selfish individual who caused our family undue necessary stress both financial and emotionally during an already stressful time which is clear in her shameless response Regards, [redacted]
August 2, 2016? Revdex.com? S County Road 5, Suite Fort Collins, CO 80528? RE: ID# [redacted] To Whom It May Concern,? I am writing in regards to the above mentioned case, regarding [redacted] 's collection issue.? [redacted] , in his narrative, describes that they were billed unfairly for their services.? Specifically, this family asked that we "try some different coding" per information that they? received from a [redacted] representativeHowever, in the letter, hand delivered to Mrs [redacted] , dated May 24, 2016, I explicitly wrote that I felt this was insurance fraud, and I would not be changing the codingThis envelope also contained the final billing statement at that point in time, gift certificates that their child earned, referral to a new doctor in their area, and other? information that was supporting evidence for this letter; so I cannot fathom why [redacted] would contend that a statement was not sent or that we did not inform him of the coding issue during their permanent change of stationThat letter also asked for final payment and the? consequences for not doing soPlease see highlighted areas on letter pertaining to this issue.? Mrs [redacted] was aware that her insurance was not paying their bills, with a note written on Feb 24th, that she would look into the matterShe also mailed a statement dated 3/28/that went to [redacted] to ask for an appealAs the claims were not being paid, we also mailed her monthly statements during this time to remind her of the issue, including a June statementPer her request, I also wrote [redacted] regarding an appeal, with a letter dated May 4, I did not receive a response from [redacted] regarding this appeal, most likely because the issue was? non-appealable per [redacted] .? We did receive the payment and informed the collection agency of such paymentIt has been credited to their collection account.? ? In terms of the collection fees and financial policy, I have included that documentation as well? with highlighting of the pertinent areasBoth [redacted] and his wife signed various forms? that informed them of their financial responsibilities, regardless of insurance payment, as well as collection fees that would be added if the bill was not paidThey were also given copies of? these documents in an effort to get paid for the services that were rendered, as well as a copy of the [redacted] treatment form for their records when it was signed.? This complaint, quite simply, is based on a family not wanting to pay for services and trying to find any way to avoid itI find it unfortunate that a high ranking officer, such as [redacted] , would use such tactics to avoid payment and use lies and deception to do soThis was not an effort to "hurt" anyone, but simply to be paid for the work that has already been performed.Should you have any questions, after reviewing these documents, please feel free to contact me at [redacted] .? Best Regards,? Jacee R [redacted] , OD, FCOVD?