Beyond Boundaries Travel Inc Reviews (1)
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Beyond Boundaries Travel Inc Rating
Address: 2121 N Weber St, Colorado Springs, Colorado, United States, 80907
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HORRIBLE EXPERIENCE!
BBT took a very long time to schedule my trip and I did not get the full trip details (flight and hotel info) until a week before my departure. During the planning process, I emailed many times to check in, often having to send multiple emails before getting a response. With the amount of planning oversight that I ended up having to do, I might as well have planned the trip myself.
The day before I left on my trip I got an email from BBT that a boat cruise set up and paid for by BBT was not actually paid for. I was told that the boat company would not accept a bank transfer from BBT and that BBT would issue me a refund check that week.
Upon arriving to my first hotel, I was informed that there was no reservation for me and that the hotel had not been paid for. I had already paid BBT for my flights, hotel, and a boat cruise. I had to give the hotel my credit card and make a new reservation. I immediately emailed BBT and was told soon after that the issue was resolved and my credit card would not be charged. However, I was charged at check out.
When I returned from my trip I emailed BBT about getting a refund for the boat cruise and the hotel. They told me 4 separate times over the course of a month that the checks were already in the mail. After the 1st time, I waited a week and called to check on the status of my refund. Despite having already been told that the checks were in the mail, I was told to send BBT proof of my payment. Despite sending the documents immediately, it took 2 more calls, a few emails, and over 4 weeks total until I had the refund check in my possession. When I did finally get the refund check, it did not include the foreign transaction fees that I had incurred (fees that would have been built into the price I paid BBT). It took another week until I had my full refund.
Working with BBT was stressful and tainted my experience and memories of my trip. I would never work with them again