Beyond Fitness

Hello ***, The Panel just arrival to our warehouse on July-and we shipped out today July-3-for you Here is the tracking: Shipped via [redacted] Tracking number: [redacted] you can track [redacted] or call [redacted] /> Please let me know if you have any question Thanks, [redacted]

I placed an order for a large vanity over weeks ago and was NOT notified the product was on - weeks backorder I spoke to a company CSR that was under the impression that I received an email to that effect ~~ I double checked and I did NOT receive notification It is not enough that my credit card was not charged You cannot make up for the weeks that I lost waiting for delivery!! This company has caused me irreparable harm in losing this time We are trying to finish up our home building project and cannot get our certificate of occupancy until all vanities are installed Having lost weeks, now I must wait another weeks for another delivery They have put me behind a full month due to their inefficiency Shame on this company I wish there were a way to penalize ESteamShowers for the disruption this has caused

Hello [redacted],
The Panel just arrival to our warehouse on July-2 2014 and we shipped out today July-3-2014 for you.
Here is the tracking:
Shipped via [redacted]  Tracking number: [redacted] you can track [redacted] or call [redacted]
/>
Please let me know if you have any question.
Thanks,
[redacted]

To Whom it May ConcernSubject: [redacted]In response to Mr. [redacted]'s letter of responseClearly, Mr. [redacted] has not read his membership[ agreement thoroughly. I want him to understand that I am holding him only to the agreement he has signed and am returning $88.00 to his account. His agreement was dated 9-3-15 to 9-3-16. If he had cancelled early he would have been required to pay a cancel fee of $150.00. Never was I informed of any medical issue or I would have informed Mr. [redacted] how to cancel or freeze his account without any fees by providing a doctors note. You see,m I am here to serve the members I work for, I have no reason to lie to them or con them in any way.  I pride myself in the long-lasting relationships I have formed with the majority of our members. I understand there are times we need to take personal time off or medical time off and I offer a kind word and an understanding shoulder of support and assist them with the process. I hope Mr. [redacted] doesn't conduct business with everyone in the manner he did with me. Name calling and yelling isn't tolerated by the owners of Beyond Fitness and not allowed to abuse our employees. I hope Mr. [redacted] will be satisfied with his $88.00 refund, as at this time I do not wish to waste any further time on someone who continues to belittle and try to offend me. Sincerely, [redacted]Business Office SpecialistBeyond Fitness

Mr. [redacted] and I spoke on 5/26/2016, as documented in our computer on our health club software program. At that time he asked to have both additional members on his account dropped from his membership. We discussed a date to invoice the process fee for the charge on his agreement and that he no...

longer was employed by Paradise Unified school District, but still qualified for our senior rate as he is 60 years old. I also confirmed the expiration date of his credit card at that time, as described in my notes in our club software system. Never in our conversation did Mr. [redacted] verbalize a wish to stop or cancel his membership. I would have been happy to assist him with that if he had asked. The agreement he signed is a 12 month commencing 10/03/2016. The 12th payment of due to complete his agreement was made 8/3/2016 in the amount of $44.00. At that time his membership still continued on a month to month basis billing both 9/3/2016 and 10/3/2016 Mr. [redacted] did not contact us until 10/17/2016 (44 days later) claiming he asked us to "turn off the auto-renew" when he dropped [redacted] and [redacted] and wanted the past two months refunded.  As soon as we were aware of his wish to discontinue the membership we cancelled the account waving the "full" 30-days notification, required by the membership agreement he signed, and making it effective before the next invoice was to bill 11/3/2016. I called Mr [redacted] 10/31/2016 explaining the 12th payment of his agreement was the 9/3/2016 invoice and we had not spoken of cancelling his membership during our conversation, but we would go ahead and do so at this time waving the full  30-day notice and he would have no more debits from his account. Mr. [redacted] called me back, three days later, on 11/3/2016 claiming he” wasn’t paying for something he was not using”.  Agreement reads “ I understand that I am obligated to the terms of this agreement  regardless of the amount of club usage”.  He called me a “liar” and became very anger and mad, yelling, and finally hanging up on me. I would be happy to provide a copy of his agreement, with his permission, and printout of member notes from our system as evidence of our conversations.  They are all time and date stamped in our system. I have worked for over 26 years and pride myself in accurate “by-the-book” policy handling of all membership and agreements. Mr [redacted] was inappropriately rude and out of line calling me a “liar” he knows he did not ask me to cancel his membership. As stated before, I would have been happy to assist him in doing so.   Sincerely, [redacted] Business Office Specialist Beyond Fitness