Beyond Solutions Inc

We provided *** *** *** to the customer in the form of a fully deployed and functional auction website. All details were emailed to the customer by our customer service manager. The website is still up and running and fully functional. We also sent the customer download
codes for a backup copy of the software. The customer signed the invoice confirming that the product was received and that he understood there was a no monetary refund policy due to the digital nature of the product.The customer did want to get a quote for us to do software modifications but later changed his mindI assume he is using another company to do those modifications. We have no problem if he wishes to use another company to do software changes. If he would like our help interfacing with another technical team we would be happy to do soIf he needs us to resend any access information we would be happy to do that as well

We regret that the customer has taken this position. We can offer to do the following in the interest of customer satisfaction.1. We have a new version of the software he purchased coming out next yearFull version upgrades are usually $for existing customersWe would be willing to send him a copy of VAwhen it comes out at no charge.2. We will offer a $credit that can be used towards any software product. We have a Penny Auction product, a Live Auction product and a Charity Auction product in addition to the product he purchased.3. We would be happy to resend any codes the customer needs for the software upon request. He still has a valid license for one copy of the software he purchased.The above offer will be good for a period of one year from today's date. He can email us anytime within a year to accept this offer. I hope this will in some way be an acceptable resolution to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it rather unfortunate that Beyond Solutions conducts business this wayI guess there will not be a solution that I will be happy with until I receive a refund or at the very least a partial refundBeyond Solutions continues to offer misleading information with regards to what was purchased, to claim they "Deployed a fully functional website" is misleading at bestThe website that they speak of is one they designed so they could train me, which never happened, and to make the appropriate design changes that were needed and never happenedTo claim that I am using the software in any way or having another developer do the work is exactly that - a claim which is unfoundedI assumed that Beyond Solutions was a reputable company but it is becoming clear to me that, at the very least, they are someone that I wish I had not done business with and will be sure not to recommend them to anyone in the futureI do have one question - if they gave me access codes that were good, why do they continue to state they will send me new codes? Seems to me that if they sent access codes then they should still be good, however I do not wish to have those access codes because I do not plan to use the softwareThe Beyond Solutions website clearly states "Beyond Solutions is a Christian company and run according to Christian values" however it is my opinion that, while they may be a christian company, they are not conducting themselves that way as it pertains to this matter. Regards,
*** ***

Spoke with customer and was told that she wrote the complaint out of frustration because she believed I had ignored an email she had sent. She later realized that she had used an invalid email address. I did respond to her when she used the correct email address. She was apologetic
and told me that she would retract her complaintWe will continue working on her site as per our agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]