Beyond.com, Incorporated

A Beyond customer service representative called Mr. [redacted] and spoke to him this morning. They listened to
his concerns and at the end of our conversation he stated that he was happy
with our response.
This...

initially started after he received the same expired
career alert twice. He received it for the third time on 7/16/2015. That
prompted him to write an email @ 6:07 PM. The email was responded to at 6:57
PM. (See the trail below.)
SenderContactID


 
[[redacted]]


Sender


 [redacted]
[redacted]


Mail
Topic


 General
Question


EmailAddress


 [redacted]


DisplayPhone


 ###-###-####


Subject


 Site
Manager CI - Huntsville AL ([redacted])


Comment


 Why
are you still advertising this job: Site Manager CI - Huntsville AL
([redacted]), When I attempt to apply it shows the job is no longer
available. So does this mean that none of your other positions are available
also. Also does this mean that you have so few jobs that you dont take them
off your site, if that is the case stop sending me emails advertising jobs.
Very disappointed in Madison, AL - [redacted]


CreationDate


 7/16/2015
6:07:29 PM


Reply


 Dear
[redacted], Thank you for contacting us. Unfortunately, the job opportunity you
are interested in applying for is no longer available. This may have happened
because employers who post jobs have the ability to refresh or remove their
jobs at anytime. Because our job alert messages are sometimes created several
days prior to being sent, we sometimes find that the opportunity has been
filled and removed from the site by the employer before our message reaches
its intended recipient. We apologize for this inconvenience. Kind Regards,
Beyond.com ...


ReplyDate


 7/16/2015
6:57:48 PM






He filed his complaint with the Revdex.com at 7:14 PM.
He received four alerts on 7/16/2015. The one he was upset
about came to Beyond.com through [redacted]. It takes you directly to the
Company website, [redacted]
Corporation, where it is stated that the job has been removed.
We explained that we are a self-service site for our
Employers as well as job seekers, and we receive postings from other job boards in
order to give our candidates the most opportunities possible. We have added the
expired job to our exclusion list.
We then sent him an email with the job opportunities found on
the Company’s website.  He also has our
number to call with any other questions or concerns that he may have in the
future.

Our VP of Customer Service responded directly to this customer.  Emails are included below.  It appears that he unsubscribed from a particular email, but did not log in to his account to disable further alerts. In no case do we require a customer to call in order to unsubscribe.  In...

any case, we believe that he is satisfied now.  Please see below.   Thank you.From: [redacted] [mailto:[redacted].com] Sent: Friday, September 16, 2016 1:34 PM To: Paula D[redacted] <[redacted]@beyond.com> Subject: Re: Complaint to Revdex.comHi Ms. D[redacted]Perhaps I was not clear in my complaint, but there was never a second part to it. That was all. For what it's worth, the service was great; but I did not appreciate the attempt to keep individuals signed up to email notifications. To suddenly not be allowed to opt-out of emails, after multiple attempts; was jarring. Particularly since I was able to for other similar sites. Although the quickness, professionalism, and politeness you have displayed in your response to me now cause me to question my initial assumption.Thank you for addressing the issue on what was otherwise up to that point, a pleasant experience. You have absolutely addressed my complaint and I apologize for any inconvenience my misunderstanding has caused Beyond.com.Sincerely,  [redacted].commobile: [redacted]  On Sep 16, 2016, at 9:36 AM, Paula D[redacted] <[redacted]@beyond.com> wrote:Hi Mr. [redacted]: I am doing a follow-up on your complaint to the Revdex.com. First, I would like to apologize for any inconvenience that you feel Beyond has caused you.  Our goal is a happy consumer, pure and simple.I have confirmed that you were unsubscribed on September 14 and that you should have received your last email from Beyond on that day.As to other part of your complaint, I am not quite sure to what you are referring.  Our unsubscribe process is designed to be managed on line by the user.  There is no mention of calling the company directly or any phone number given on the unsubscribe pages.  I have attached screen shots for your review.As far as calling the company directly – it is one of several options we offer but not the option we encourage.I sincerely hope this answers your complaint.  But if it does not, please feel free to contact me directly if you have any further questions or concerns. Paula *. D[redacted]Vice President of Finance and Customer Success Beyond.com, Inc.The CAREERNETWORK™

Review: This Company will not remove me from their E-mails. I have tried numerous times to delete my e-mail from their system but they continue to sent their obnoxious e-mails. they make it ridiculously difficult

to simply remove my e-mail. It should be a simple process like most E-commerce companies, but this company makes it impossible to achieve. The web site is Phillyjobs.com c/o Beyond.com, Inc.Desired Settlement: I hope that you can persuade this irresponsible business to make it simple and easy to remove one's e-mail from their web site. I am sure others are having no success at deleting their e-mails also.

I just want to stop their relentless E-mails.

Thank you in advance for your cooperation.

Business

Response:

This candidate's account had been deactivated upon request. When we received this complaint, we investigated and discovered a "bug" in the software, which was immediately corrected. The candidate will no longer receive email from our organization.

After spending the time to fill out all required information, all my information was changed all around by beyond .com, was very confusing and frustrating, total waste of time!!

Review: I've asked this company for over two weeks now to please remove my email address but they will not complyDesired Settlement: Please remove my email address from your their list and stop contacting me

Business

Response:

September

18, 2013

Review: They charged #39.00 dls for a post office exam that does non iven exist. At the post office in New Jersey told me that they do not charge for that exam.

Business

Response:

**. [redacted] has had an active free basic account with

us since September 27, 2010. A review of his account records shows that he has

not purchased a product from us since the account was created. In

addition, we do not offer any consumer products for $39.99, nor do we provide

or sell any exams or tests for the U.S. Postal Service. We conclude that

**. [redacted] has initiated this complaint against the wrong party and is

therefore not entitled to any refund from Beyond.com, Inc.

Review: Beyond.com provides misleading information on their web-site. They inappropriately and without notification collect information related to job searches and then sell personal information it to other companies for telemarketing purposes. The company has false and misleading business practices. The company web-site uses false and misleading advertising.Desired Settlement: I request Beyond.com to remove me and all my contact information from any contact lists or information databases owned or managed by them. I request that Beyond.com not provide any personal contact information about me to any company at any location in the world.

Business

Response:

November

18, 2014

RevDex.com

Attention:

Ref:

[redacted] ID# [redacted]

Dear

[redacted],

This

letter is in response to the above-referenced consumer complaint that was filed

with your office. Our company provides a

multitude of career-related services to employers and jobseekers on a network

of over 3,000 websites, and we also post advertisements on these sites that may

be of interest to our users.

Our

research shows that [redacted] set up an account as a job-seeker on 8/7/14, and

last accessed this account on 8/9/14. The

account itself was set to semi-private access, so the candidate’s information

did not cache to Google and was not made public. Our records show that on

8/9/14 [redacted] sent 2 emails requesting that his email be unsubscribed, and that this was

done the same day. Once receiving this

complaint, we have now also deactivated the account as of 11/10/14, meaning [redacted] is no longer able to log in and access his member options.

During

the time his account was active, [redacted] could have applied for jobs or

clicked on links outside of the Beyond network, of which we have no control,

not do we keep records. In this manner,

third parties beyond our control could have obtained his email address. It is

probable also that he is using other job sites in his search as well, and we

have no idea what was done there.

Please

feel free to call if you have any further questions or comments about this

matter.

Review: Only July 25 I informed Beyond to stop emailing me and if they didn't comply, that I'd report them to the Revdex.com for harassment.

Attached is a screen shot of my email.

Ridiculous.

Secondly, I have submitted my email address to two other companies, directly to their database and these are not employment agency companies.

My email address is not listed on my resume.

However, since July28 I began to get an onslaught of emails from other hiring agencies.

It is my belief they were supplied my email address via Beyond, and I am responding to them to stop contacting me or else I will also report them to the Revdex.com for harassment.

Prior to providing my email address to Beyond, I'd supplied it to the other Hiring Company in March of 2014.

During all of these months, I'd not received email from all of these random companies until after I'd supplied it to Beyond.Desired Settlement: I'd like Beyond to stop emailing me.

No matter how many times I 'unsubscribe' or email a company telling them to remove me from their list, only about 1% of them do.

However, as soon as I report them to the Revdex.com and provide the Revdex.com with evidence of me telling them to stop emailing me, the emails stop immediately and forever.

No consumer should have to go through this.

But I will do whatever is necessary to stop the harassment.

Business

Response:

November

18, 2014

RevDex.com

Attention:

Ref:

[redacted] ID# [redacted]

Dear

[redacted],

This

letter is in response to the above-referenced consumer complaint that was filed

with your office. Our company provides a

multitude of career-related services to employers and jobseekers on a network

of over 3,000 websites, and we also post advertisements on these sites that may

be of interest to our users.

Our

research shows that [redacted] set up an account as a job-seeker on 7/16/14, and

last accessed this account on 7/23/14. This account was set to Private access, which

means that only Employers the candidate applies to, and their personal connections,

could view her information. Our records

show that this account email was unsubscribed on 8/11/2014 (which means that

this account was added to our email exclusion list), presumably according to

her request. However, she did not

deactivate her account, which means that it would have been cached by [redacted],

and others would still be able to see her information. Once receiving this complaint, we have deactivated

the account as of 11/10/14, meaning [redacted] is no longer able to log in and

access her member options, nor will her information be visible.

During

the time her account was active, [redacted] could have applied for jobs or

clicked on links outside of the Beyond network, of which we have no control,

not do we keep records. In this manner,

third parties beyond our control could have obtained her email address. It is

probable also that she is using other job sites in her search as well, and we

have no idea what was done there.

As

a condition of using our site, we require job seekers to first read and

“accept” (by a click) the Terms of Service posted on our website. Our Terms of Service specifically address

that we are not responsible for the actions of third parties, and in

particular:

Assumption of Risk.You use the Internet solely at Your own

risk and subject to all applicable local, state, national, and international

laws and regulations. While Beyond.com has endeavored to create a secure and

reliable Site, please be advised that the confidentiality of any communication

or material transmitted to/from this Site over the Internet cannot be

guaranteed. Accordingly, Beyond.com and its affiliates are not responsible for

the security of any information transmitted via the Internet, the accuracy of

the information contained on the Site, or for the consequences of any reliance

on such information. You assume the sole and complete risk for using this Site.

“Interaction

with Third Parties. Beyond.com may post advertisements of third parties on this

Site, including promotions of advertisers, members, or sponsors showing their

goods and services on this Site. Your correspondence, purchases, participation

in, or any other dealings with third parties found on this Site are solely

between you and such third party and such third parties may provide you with

other offers or follow up email from this site or other sources. You agree that

Beyond.com shall not be responsible for any loss or damage of any sort incurred

as a result of any such dealings or as the result of the presence of such third

parties on this Site. Moreover, Beyond.com shall not be responsible or liable

for the accuracy, quality, suitability, currency or content of the statements

or conduct of any third party on this Site. You shall not knowingly or

intentionally interfere with the display of any advertisement.

Links

to Other Sites. Beyond.com may provide links, in its sole discretion, to other

sites on the World Wide Web for your convenience in locating related

information and services. These sites have not necessarily been reviewed by

Beyond.com and are maintained by third parties over which Beyond.com exercises

no control. Accordingly, Beyond.com expressly disclaims any responsibility for

the content, the accuracy or currency of the information, and/or quality of products

or services provided by or advertised on these third party web sites. Moreover,

these links do not imply an endorsement of any third party or any web site or

the products or services provided by any third party.”

Beyond.com

is dedicated to helping business professionals connect with one another through

the use of efficient and relevant search tools. We pride ourselves on being

highly responsible to our members’ needs and requests.

Please

feel free to call if you have any further questions or comments about this

matter.

Review: I contacted Utilities.Jobs.com c/o Beyound.com.inc by email over a month ago and requested that they stop sending me emails. I researched there record and found others were unhappy with their service. I found that to also be true in my case. I contacted them again by email and requested to be removed from their email list. In reply they said my fisrt request for removal was noted, and it would soon be done. But weeks later I am still receiving their emails. I will chose another site to seek a job and not their site. They proven to be untrust worthy with underhanded ways that I do not want any dealing with.Desired Settlement: I just want them to honor my request and stop sending me emails.

Business

Response:

December

16, 2013

RevDex.com

of

Metropolitan Washington DC

and Eastern Pennsylvania

1880 JFK Blvd.,

Suite 1330

Philadelphia, PA

19103

Attention:

[redacted], Trade Practices Consultant

Ref:

[redacted], Case # [redacted]

Dear

[redacted]. [redacted],

This

letter is in response to the above-referenced consumer complaint that was filed

with your office. Our company provides a

multitude of career-related services to employers and jobseekers on a network

of over 15,000 websites, and we also post advertisements on these sites that

may be of interest to our users.

**.

[redacted] created an account as a job-seeker on one of our network sites, UtilitiesJobs.com

on August 24, 2011. In the registration process, he indicated that he would like

to receive alert emails for jobs that were in his area of interest, as well as

third party offerings that might be of interest to him. He last accessed his account on October 1,

2013. Our records show no prior phone or email requests from **. [redacted] asking

that he be removed from our network or to be unsubscribed. Upon receiving your

notice of complaint, we deactivated his account and unsubscribed his email as

of 12/16/2013.

Beyond.com

is dedicated to helping business professionals connect with one another through

the use of efficient and relevant search tools.

Please

feel free to call if you have any further questions or comments about this

matter.

Thank

you,

[redacted]. [redacted]

General Counsel

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I was not sure of the date when I asked that the subscription be cancelled. It masy have been in November of 2013. I am sure that around that time I clink unscribe button twice. On the second occasion I was inform that my request will be carry out shortly, but weeks later I was still receiving utilities.com advertisement. I did not receive any today. I thank yoy Revdex.com for helping me with this matter, and I do accept this response.