Beyondmenu.com

they hijack my google page and I demand them to release they never call back so I stop order from their website and suddenly they shut off the website, which is good for me because I will not take order anyway, never ever get close to this company

Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] we had used other browsers to visit the website, everything was goodWe think your browser is affected by [redacted] virusthis is strictly your browser relatedEverybody else can check the site right away and see if there is malware on the websiteThe answer is a resounding NO Our customer support has pointed out this to you, but obviously, you refused to ask a third person to check out the siteMaybe Revdex.com support person can verify this by clicking the linkI copy the link here if Revdex.com board wants to check it nowIt's: [redacted] Your account has been closedYou have never received any online order after your phone callPlease double check it In terms of Google Place information, it's controlled by GoogleWe can help you to send request to GoogleBut please do not lay blame on usAnd if you need any refund, why not ask Google Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue only occurs on mobile devicesI have screenshots I have taken when I reproduced the issue if you'd like I can email you the screenshots of my iPhone screenThe site redirects you to multiple [redacted] sites including badoink.com I of course had multiple people check the link and four customers complained first-hand directly to the restaurant about this issueI even had a website developer check the link and this was his response copied and pasted: "ok yesjust saw itdoesn't happen on desktop browsershard to trackseems it only redirects on the first visit from one IP adresssafter switching to another network it redirected, but again only the first time." This tells me that if difficult to reproduce the issue, but it's real proof that the issue exists BeyondMenu absolutely 100% manages the Google Places (Maps) listingA google maps representative confirmed this on June 7thI have emails out to Google requesting ownership of the listing and your company refuses to allow me to edit the listing to point to our restaurant's urlHere was their response to my request: "Hello, [redacted] : Thank you for calling Google Places for Business todayPer our conversation, please respond to this message to give me permission to share your contact information with the owner of the listing for Tandoori-Taste of [redacted] located at North Main Street, Port [redacted] , New York 10573-I will get started to help resolve this issue for you." Tomorrow will be days, so I should get access from Google to edit this information, but you need to take your site down immediately for http://www.tandooritasteofindiany.com I've been requesting a call from technical support for days now and I never received a call, only from one manager who refused to help meThis is directly hurting my brand and we need to redirect the site to our restaurant's actual site, [redacted] I have already reported your site as spam and will do anything I can to take it down The pornography issue was just one part of the problemMajor issues that still exist are the existence of the tandooritasteofindiany.com domain which we have requested multiple times either a) take the site down; b) remove all contents from the site; or c) redirect the site to our real website: tandooritasteofindia.com The tandooritasteofindiany.com site had incorrect hours among other information since January For example, they put down that the restaurant opens at 9:30am everyday - we don't open until 12pm everydayThese incorrect hours were also listed in the Google Places account that they refuse to give us access toThe Google Places listing even said closed on Saturday and Sunday, our busiest days and customers would see if red letters "Closed" on those days when searching for our business on GoogleWe've lost at least $50,because of this incorrect information that YOU published, not I BeyondMenu's customer service was and still is by far the worst service I've ever dealt with in my lifeThey lie consistently, hang up on me, and even promised to have the manager or technical support call me by Monday night (6/9/14), but the manager didn't call me until 4:50pm Tuesday afternoon (6/10), saying she was off on Monday so no one called me which sounds like the company doesn't care about your client's pressing issues that are directly hurting my restaurantShe didn't even apologize or provide any solutionsI simply told her to connect me to technical support and she said she can't do that and kept hanging up on meSeveral "email messages" have been sent to technical support by the BeyondMenu team with my issues yet no one has called me to take down the siteThat is unacceptable, especially when I reached out to your customer service team multiple times just to fix this issue and close the siteThere's no way to take down the site, close the account, or manage the business information online, plus your Kydia Incsite is blank which is very concerning You have multiple negative reviews online with similar issues which makes me feel like you do this to every restaurantYou can find those reviews here: http://www.webutations.info/go/review/beyondmenu.com This review is most related to mine: "I am so regret using this company, beyond menu claimed my google plus page and won't give me the access info replying customers review or change anything, bad bad companyCustomer service sucksIts been two months since I request the admin right." Take down the site tandooritasteofindiany.com immediately and give me access to Google Places listing today in order for me to edit the business informationYour customer service refuses to give us access to anything and the technical support doesn't seem to even exist because they have never contacted meThe customer service reps say they don't have a phone # for the tech support, they only communicate via email, so multiple emails have been sent requesting to take down the site giving me hope of the site going down any day now, but no response whatsoever Please, Revdex.com help us solve and expedite this issueThe business owner is lying through his teeth and I have proof -Tandoori Taste of ***

hi stay away from beyond menu, I have pizza restaurant in sacremento area and I have multiple issues with beyond menuits hard to get a hold of manager or owner and all the calls get transferred to oversea where the customer service agent dont even care about your concern or complain.My issue is customers credit card charged and order did not come in through the system, took forever to get the refund my check that we recieve was not showing the amount of transction and right amount of commission.never received any invoices for last monthi finally got tired and canceled their serviceplease check your invoices or ask for one once you get your share check.stay away from beyond menui have requestd for my invoices and they are trying to ignore me and not even answer my phone calls now.I think they should be closed and no one should use their service

SARFINO'S PIZZA HAVE A CONTRACT WITH BEYOND MENU FOR ADVERTISING AND PAYMENT PROCESSING.BEYOND MENU CHARGE A % OF THE ORDERED FOOD PRICE FOR THEIR SERVICE- ONLINE ADVERTISING,ONLINE APPS TO ORDER FOOD AND CREDIT CARD PROCESSING!BEYOND MENU DID NOT SEND A CHECK FOR $- PAYMENT FOR THE LAST ORDERS ,THAT SARFINO'S PIZZA DELIVERED TO THEIR CUSTOMERS!OUR PIZZA RESTAURANT HAVE TO FILE A SMALL CLAIM AT THE COURT IN ORDER TO RECEIVE A CHECK!BEYOND MENU IS A SCAM!IT IS VERY HARD TO SPEAK WITH THE MANAGER OR OWNER OF THE SITE!
SAVE YOUR TIME AND TROUBLES - SIMPLY DO NOT EVER WORK WITH BEYOND MENU!!!!

BeyondMenu contacted my restaurant long ago and claimed it would help us establish a nice website where people can see our menu and order foodTERRIBLE TERRIBLE DECISIONThey made us an UGLY website that looks like it was designed in Microsoft WordNot even jokingThey claimed we were a Mexican restaurant when we are PERUVIANYou don't have one of the world's leading culinary destinations and award winning cuisine as a category?! I called at least times to get this fixed and they NEVER fixed it! On top of that their commissions are RIDICULOUS!
I got tired of their nonsenseLuckily a nice local business came and helped us open a new better website with reasonable ordering commissionsNow I had to take down the Beyond Menu website they made usThis is when I realized how much of a bad decision I had made***BEYOND MENU HAS NO CONTROL OF THE WEBSITE THEY MAKE YOU!***
I called them to take down my ugly and inaccurate website"Right away sir." AwesomeNow I could move on and get over my terrible decisionWRONGThe website was never taken down after about weeksI called back very upset, but remained calmAgain, I told them to take it downI told them very clearly I want nothing to do with them and please take the hideous/innacurate website downThey replied, "We already cancelled your online ordering sirThe take down of the website has to be dealt with in the technical departmentI will transfer you."
OM*GDo you want a negative Revdex.com review? Because that's how you get a ton of negative Revdex.com reviewsI was transferred to the technical department and they finally made the right moves to take down my websiteFinally, my journey with this ridiculous company was overI could finally move on in improving my family's restaurant online presenceWRONG AGAIN!!!!!!!!!!
weeks later this website is still up! (weeks total so far since I asked for a full cancellation of services.)
I called againNow they don't pick up anymoreNow it always goes straight to voicemailYou have to leave a voicemail or they won't call back!! ***!?
I left a VERY angry messageA nice lady called back and tried explaining to a furious business owner how the way their system is set up makes it so that it's out of their handsThey're partnered with some company that handles the URLs, the domains, and they're in charge of taking those things downShe sounded so nice and sweet I couldn't unleash my wrath of justice on herShe said to wait more weekAnd so I waitedIt's been weeks since that phone call (weeks total since initial take down request)The website is still upHow long will it remain up? I don't knowI am numbI feel nothingYou have won Beyond MenuI am a broken manMy heart, my dignity, my hope for humanityAll destroyedYour terrible business practices and customer service is proof and direct evidence of all wrong and humanityThe thiefs, the robbers, the ***, the bought and corrupt politiciansYou are one of themSTAY AWAY FROM BEYOND MENUYOU HAVE BEEN WARNED

Well I see all the negative comments and working in a service industry also( RN) I am aware that positive comments don't get reported as much so this is a positive experience reportFood came quickly and delivery person was very nice Thank you

Ordered from a local restaurant using Beyond menu.com for a delivery
This was the first time I had ever order through Beyond Menu and I had to setup an account which was very easy to do and they did have accurate information on their web menu for the local restaurantI was at first impressed
I made my selection and choose on their website for the food to be delivered, I even left a brief description of my homeAfter an hour I received a phone call from the local restaurant asking if I was coming to pick up the foodI informed them that I had selected for the food to be deliveredWhen the food was delivered I went back and reviewed the order to ensure I had not made a mistake, only to discover in my cache files that I had selected for the food to be deliveredSo I contacted BeyondMenu and tried to make them aware of the issue only to receive an arrogant email back from them informing me that they don't have a problem and they would know if they did and that I was too blame for the food not being delivered in a timely mannerI have since gone back into the service reviewed my default settings (which still had "delivery requested") and deleted my accountplease see email string below:
"Good Day,
First Rule of Customer Service: Never place the blame on your customer
Second Rule: Pay attention to what they said
First Rule of Information Security: Never share an account with another Co-Worker, if you are going to use a shared email as you most likely did in this caseName something like *** @beyondmenu.com
I stated that I had selected delivery and made a notation and then checked my Internet cache and Browser History which verified on my end that I had made the proper selectionsI was informing you that there maybe a glitch in your system out of Professional Courtesy as it may lead to the possibility of a greater issue
And finally Delete, please have either your application owner, Systems Administrator or Database admin delete my account off your serversI won't use it again and I will make a report to the Revdex.com about your service and lack of customer service
Thank you
On Mon, Sep 8, at 4:PM, Beyondmenu.com Helpdesk wrote:
Dear XXXXXXXXXXXXX,
Greetings!
Regarding your message about our systemWe do not have any problems with our system yesterday and everything is working fineIf we have any glitch in our system we would be able to identify itPutting special instructions does not mean it automatically switches you to delivery when you chose pick up orderWe have even sent a confirmation email after the order was placed giving you details about your order.I apologize if you were not happy with how things worked out yesterday
For any further assistance or inquiry, please do not hesitate to contact us
Thank you for choosing our service and have a great day!
Best Regards,
XXXX
*** ***
W Higgins Rd,
Suite#
Rosemont, IL XXXXX "

This company is horrible! I ordered food and the restaurant was unable to fill the order. I called the customer service number. It took more than 5 tries before a male answered the phone. He told me that within 48 hours the money would be refunded. I requested a confirmation number. He said I would receive an email and the money would be back in my account within 48 hours. I did receive the email but no refund has been issued. This was money to buy food for my kids. This company took food from their mouths.

Initial Business Response /* (1000, 5, 2014/06/02) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
We have called our credit card processor company. They told us that we had not charged your card since the transaction was...

declined. But even the transaction was declined, credit card company has to hold the money first, then release it back to your card. What happened was, when the money was sent back to your credit card bank, it normally takes some time (several days) to restore the fund back to your card. Exact time is strictly depend on your bank.
Please call your bank and ask them about this. I understand this might be a business procedure that most consumers do not know or understand. We regret any inconvenience this had brought to you. Unfortunately, it is not under our control at all.

Horrible business. They let me order from a restaurant that was closed, removed the money from my account and never refunded me the money for it. Their customer service number is a joke. Called about 50 times with no answer, finally emailed them and they said they'd cancel the order, NEVER GOT MY MONEY BACK! $30 DOWN THE DRAIN!! will never use again and will never recommended it to anyone.

This company seems to provide a website framework where restaurants can provide online ordering to local customers. As a consumer, you order via your local restaurant, then Beyondmenu.com processes your order.

Their site is in complete violation of all credit card processing privacy policies and declined to return multiple calls regarding this.

Our COMPLETE 16-digit CC number, complete with expiration and CVC code, was printed on the order confirmation that the entire staff at our restaurant was able to see, take a photo of, and share. Completely unacceptable in 2016.

hi stay away from beyond menu, I have pizza restaurant in sacremento area and I have multiple issues with beyond menu. its hard to get a hold of manager or owner and all the calls get transferred to oversea where the customer service agent dont even care about your concern or complain.My issue is customers credit card charged and order did not come in through the system, took forever to get the refund.
my check that we recieve was not showing the amount of transction and right amount of commission.never received any invoices for last 7 month. I finally got tired and canceled their service. please check your invoices or ask for one once you get your share check.stay away from beyond menu. I have requestd for my invoices and they are trying to ignore me and not even answer my phone calls now.I think they should be closed and no one should use their service

they hijack my google page and I demand them to release they never call back so I stop order from their website and suddenly they shut off the website, which is good for me because I will not take order anyway, never ever get close to this company.

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
1. we had used other browsers to visit the website, everything was good. We think your browser is affected by [redacted] virus. this is...

strictly your browser related. Everybody else can check the site right away and see if there is malware on the website. The answer is a resounding NO.
2. Our customer support has pointed out this to you, but obviously, you refused to ask a third person to check out the site. Maybe Revdex.com support person can verify this by clicking the link. I copy the link here if Revdex.com board wants to check it now. It's: [redacted]
3. Your account has been closed. You have never received any online order after your phone call. Please double check it.
4. In terms of Google Place information, it's controlled by Google. We can help you to send request to Google. But please do not lay blame on us. And if you need any refund, why not ask Google.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. This issue only occurs on mobile devices. I have screenshots I have taken when I reproduced the issue if you'd like I can email you the screenshots of my iPhone screen. The site redirects you to multiple [redacted] sites including badoink.com.
2. I of course had multiple people check the link and four customers complained first-hand directly to the restaurant about this issue. I even had a website developer check the link and this was his response copied and pasted: "ok yes.. just saw it. doesn't happen on desktop browsers. hard to track. seems it only redirects on the first visit from one IP adresss. after switching to another network it redirected, but again only the first time." This tells me that if difficult to reproduce the issue, but it's real proof that the issue exists.
3. BeyondMenu absolutely 100% manages the Google Places (Maps) listing. A google maps representative confirmed this on June 7th. I have emails out to Google requesting ownership of the listing and your company refuses to allow me to edit the listing to point to our restaurant's url. Here was their response to my request: "Hello, [redacted]:
Thank you for calling Google Places for Business today. Per our conversation, please respond to this message to give me permission to share your contact information with the owner of the listing for Tandoori-Taste of [redacted] located at 163 North Main Street, Port [redacted], New York 10573-3368. I will get started to help resolve this issue for you." Tomorrow will be 7 days, so I should get access from Google to edit this information, but you need to take your site down immediately for http://www.tandooritasteofindiany.com.
I've been requesting a call from technical support for days now and I never received a call, only from one manager who refused to help me. This is directly hurting my brand and we need to redirect the site to our restaurant's actual site, [redacted] I have already reported your site as spam and will do anything I can to take it down.
4. The pornography issue was just one part of the problem. Major issues that still exist are the existence of the tandooritasteofindiany.com domain which we have requested multiple times either a) take the site down; b) remove all contents from the site; or c) redirect the site to our real website: tandooritasteofindia.com.
5. The tandooritasteofindiany.com site had incorrect hours among other information since January 2013. For example, they put down that the restaurant opens at 9:30am everyday - we don't open until 12pm everyday. These incorrect hours were also listed in the Google Places account that they refuse to give us access to. The Google Places listing even said closed on Saturday and Sunday, our busiest days and customers would see if red letters "Closed" on those days when searching for our business on Google. We've lost at least $50,000 because of this incorrect information that YOU published, not I.
6. BeyondMenu's customer service was and still is by far the worst service I've ever dealt with in my life. They lie consistently, hang up on me, and even promised to have the manager or technical support call me by Monday night (6/9/14), but the manager didn't call me until 4:50pm Tuesday afternoon (6/10), saying she was off on Monday so no one called me which sounds like the company doesn't care about your client's pressing issues that are directly hurting my restaurant. She didn't even apologize or provide any solutions. I simply told her to connect me to technical support and she said she can't do that and kept hanging up on me. Several "email messages" have been sent to technical support by the BeyondMenu team with my issues yet no one has called me to take down the site. That is unacceptable, especially when I reached out to your customer service team multiple times just to fix this issue and close the site. There's no way to take down the site, close the account, or manage the business information online, plus your Kydia Inc. site is blank which is very concerning.
7. You have multiple negative reviews online with similar issues which makes me feel like you do this to every restaurant. You can find those reviews here: http://www.webutations.info/go/review/beyondmenu.com
This review is most related to mine: "I am so regret using this company, beyond menu claimed my google plus page and won't give me the access info replying customers review or change anything, bad bad company. Customer service sucks. Its been two months since I request the admin right."
Take down the site tandooritasteofindiany.com immediately and give me access to Google Places listing today in order for me to edit the business information. Your customer service refuses to give us access to anything and the technical support doesn't seem to even exist because they have never contacted me. The customer service reps say they don't have a phone # for the tech support, they only communicate via email, so multiple emails have been sent requesting to take down the site giving me false hope of the site going down any day now, but no response whatsoever.
Please, Revdex.com help us solve and expedite this issue. The business owner is lying through his teeth and I have proof.
-Tandoori Taste of [redacted]

Restaurant advertised online that they delivered, but then they called and said they didn't. I asked them to cancel order. They refused. We paid $45.50 for a meal that was not delivered!

Initial Business Response /* (1000, 8, 2014/07/15) */
We contact both the restaurant and the customer to figure out the issue before we make any refund to customers. For this order, the restaurant owner said that he's "pretty sure" that this order had been delivered. The owner insisted not...

to refund for this order several times. And he will take responsibility for the order. Above. Thank you!
Initial Consumer Rebuttal /* (3000, 10, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The report is correct in that we contacted the restaurant directly about a week after we placed the original order to let them know that it was never delivered, and they did eventually fulfill the order. We no longer request a refund given that the restaurant eventually fulfilled the original order. However, our complaint with BeyondMenu stands. The food was not delivered the night it was ordered, and we waited several hours for the food before canceling the order, and were charged for food that had not been received. The only way we were able to resolve the issue was by working with the the restaurant directly and getting food delivered over a week after we originally ordered it. That is an unacceptable level of service on the part of BeyondMenu.