BEYONDSCAPES Reviews (%countItem)
BEYONDSCAPES Rating
Address: 4015 School Street, Sanford, Florida, United States, 32771
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Tyler, owner of Beyondscapes, took $4499 as a deposit on 10 Dec 2019 and has not done any work as of 1/19/2020. Always has an excuse for delays.
See attached document
Refund of deposit of $4499
Thank you for bringing this to our attention. We are sorry to hear that you didn't have the best experience with BEYONDSCAPES. We did not receive any attached documents and we would like to learn more about your specific situation so it can be followed-up on appropriately. Please email all documents with more details to [email protected] and we will be happy to follow up.
looked up Fountain repairs on ***. Got a call from Tyler from Beyondscapes on 10/3. He came over to view the job within 1.5 hours.
His recommendation: to repair 2 fountains for water flow and regulation of same, needed to replace 2 pumps as they weren't powerful enough and aren't doing the job..
Tyler was to increase power of pumps, by replacing 2 pumps.
Recommended adding lighting into the fountains (water tight) and adding rock to hardscape.
Contracted with Beyondscapes on 10/3/19 to replace 2 pumps to control flow, add rock, and install lighting. Lights had to be ordered. $836.50 paid deposit upon ordering pumps, rocks and lighting
10/8/19 they installed pumps and rock to hardscape..Lights were on order and would be installed upon arrival, per Tyler
I paid Tyler/Beyondscapes the remainer $507.50 as he'd said the lights would be in the next day and they'd install them.
4 days later (10/12/19) I sent Tyler a photo of back fountain with no water flow. (Diagnosis was incorrect as the float obviously still needed to be corrected)
He said he needed to correct and needs to shut off water main.
I have sporadic text messages and no resolution. per the "contract" this job was supposed to be completed Oct 12, 2019.
Have had text communication with Tyler, left a message on phone, but has not returned to finish and complete job. - nor answered.
to finish the job, and have it reviewed to insure it wouldn't be sabotaged.
Two fountains installed by another company were barely working. It was discovered upon our initial inspection, that the pumps had been running on a low supply of water (almost running dry burning up the existing internal impeller). We were contracted to replace the pumps and the fountains were working when we left the worksite.
Upon opening up the reservoirs, we have discovered there's no space available to add a wiring harness to install internal lights as the base of each fountain only has enough room for the water supply lines. Consumer suggested that we drill through the porcelain base of each fountain to get the lights in. We refused to do that due to extremely high risk of porcelain cracking and causing damage to the entire fountain. Mrs. will be refunded $149.96, the cost of standard internal light as per our signed quote.
About a week later consumer advised us the fountains are not keeping the correct water level. Our installer came out to check the float valves and discovered the front fountain at proper level upon arrival. Everything seemed to be functioning properly. The back fountain was properly filled and functional as well. Further inspection of the float showed that the reservoir level is extremely low and that the float is not pressurized. It appeared that this float is connected to an irrigation line and may not be pressurized whenever the irrigation system is not running. Our installer was unable to perform additional testing because the irrigation control box is not on the exterior of the home, neither was he able to locate the valve box in order to attempt a manual pressurization of the line.
The consumer advised that she remembered a valve box at the rear of the property, but our installer was still unable to locate it. He filled the reserve tank and left the rock away from it. Our installer recommend running a line from the house water to the fountain, which would require an additional payment in order for us to obtain the permit, provide additional materials and labor hours. The consumer refused. Alternatively, one may locate the valve box and tie directly into the irrigation supply. The consumer informed our installer that the irrigation system is controlled by the HOA. Permission from the HOA may also be necessary prior to altering the system. We have not heard back from the consumer since.
The last voicemail we have from Mrs. is dated 11/7. Per her own admission, the last contact she had with our company was on 11/13. We would like to see the proof of Mrs. trying to contact us since then as we have no missed calls, voicemails or emails from her. We have also provided her with 3 year warranty on pumps and 1 year workmanship warranty. We would like for Mrs. to kindly clarify why she decided to file this complaint instead of exercising her warranty rights and submitting a warranty claim in writing to our company if the pumps we've replaced are indeed not working due to manufacturer defects or due to being incorrectly installed and not due to other parts of the system being faulty.
(The consumer indicated he/she DID NOT accept the response from the business.)
Two new pumps were suggested by Beyondscapes, and were installed. They had said the lights would be "coming in" the next day after the pump installations.They were paid the remaining balance in full. they never returned to finish the job.
Second paragraph never happenend. How would I know to "drill" thru the base? I've had a previous fountain with submerged lighting. There was no "discussion" of installation procedures of lighting. I never saw them. they never came "in".
Third paragraph: they were called in because of the low water level. Even after installing new pumps, 5 days later it was low again - as was when they had been called. Water pressure and origination should have been checked as well. so, we were back to a "low level of water" again, after a new pump.
Fourth paragraph: "our installer" recommend running a line requiring an additional payment. Conversation never took place. what was the quote? is it in writing?
As "Tyler" was the direct contact, I am in possession of all texts which is not mentioned anywhere. This was his choice method of communication, therefore, I would send texts and get minimal responses. The last to him was 11/08/19 with an answer.
In the texts the last advisement was to shut down the main water supply because there should be a backflow preventer hooked to the water supply lines
followed by "is there a day next week where you will be ok with having water off for a couple of hours as e do not want to get any debri (sic) into the waterlines"? Tuesday would be best.
fifth paragraph: I have all text messages from Tyler. I can provide them in print if need be. They had ceased to respond after I repeatedly inquired about the lighting and finishing the job. I continued to ask when he would return, and all communication ceased.
Folks are just disgusted with having to hound trades to finish a job, phoning over and over again. I am still owed remuneration for the lighting as it never appeared in my possession.
I'd left phone messages. No one has ever returned calls. Never finish paying for a job that is incomplete.
From: BEYONDSCAPES
Sent: Monday, December 30, 2019 10:56 PM
"Mrs.,
Once again, we have not been able to find any of the voicemails that you have allegedly left on our company phone. Texting is not a valid form of communication, so please contact us by phone (833)263-7277 or email [email protected] to file a warranty claim if you think that the issues your fountains keep having are indeed due to the defective pumps or due to pumps being incorrectly installed.
Please understand, a pump cannot affect water level if there's not enough water being supplied. It seems that the supply of water for your fountains is coming from your community irrigation system which is not controlled per each house individually. We suggest you obtain irrigation schedule for your zone from the HOA and keep track of your fountains water level. Does it get low when the irrigation in your zone is not running for some time?
A check in the amount of $149.96 (refund for the lights) has been issued and you should be receiving it by mail shortly."
Sincerely,
Daria G
BEYONDSCAPES LLC, Project Manager
833-263-7277 ext. 2
700 Riverview Ave
Sanford, FL 32771
http://beyondscapes.net
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is that I was charged for the fountain lighting and installation which was supposed to be submersible lighting and a follow up.
I was told that it would arrive the next day.
this has nothing to do with the warranty.
The only contact I have had has been with "Tyler" from Beyondscapes. texting was his preferred method of communication as he was my only contact.
I did speak to him once via cell phone, and I'd left a message in November as well.
I am attaching the copy of printed texts from my Iphone between Tyler and myself, and provided to the Fl. Dept of Agriculture Consumer Affairs.
Perhaps this has more to do with "Tyler" than the company in completion and follow up of the job.
This is the second time I've been told that "the check is in the Mail". It is Jan. 8th 2020.
I have not received a check to date.
There was no lighting delivered, follow up of fountain performance or installation of lights after giving them the check. They left the job.
If they perused the location, I was not alerted to their presence or admittance to the Heathrow security detail. Nor, did they communicate with me if they did inspect the job.
At this point I would simply like to have the check for the lighting, that was never delivered or installed (or ordered for all I know) thank you.
Caveat Emptor with these folks.
I am attaching the responses with full transcripts to the Dept of Ag to Ms./Revdex.com separately
thank you
Mrs., please confirm when you receive the refund check for the lighting.
I would like to register a complaint on the following
business which left me with a "pond disaster" in my
front yard:
OWN->r Of BU8i8S$ i$ Benjamin B registered with the
Seminole County Tax Collector as a lawn service.
Beyondscapes -Ll.-C
Outdoor Improvements Solutions
"801 "International Prkwy, 5th Floor
Lake Mary, Fl 32746
Phone: 833-263-7277
-Early -December 2018 l had been searching for a company
to install a fish pond in my front yard. I wanted my 101
year old father who was a W\Nll veteran to be able to sit
on the front porch and enjoy a beautiful view. I contacted
a couple of companies who had outrageous prices like
$10,000- 20,000 , so I naturally searched further for m***
reasonable price. l came across the above company.
hey came out early December. Tyler P was the man
who represented himself as the owner of the company
which first of all may be false. Secondly, he stated" he
would have the project done within 3-5 days way before
Christmas because they did the smaller jobs before the
end of the year. Also, he would give me a special discount
because my Dad was a veteran and if I paid him up front.
Because I trusted him I did so. I have now been informed
by a number of people and now realize that he has
committed
I signed a contract on December 7-, 2018. He started"
working . Only came out once in a while and usually
stayed" maybe an hour or two at most. Then he kept
delaying saying it was raining, too cold could not work,
cement would not dry, etc,.etc. He had' previously
informed me that he was starting a $ 200,000.00 job in
January . Guess what 3' 1"/2' months later my job was still'
not done and not done properlyll By February the
contract had expired. I have paid him a total amount of $
5,978.8-8". He was not doing what I" had" requested". He was
putting material not listed in the contract & the material
was inferior. He could" have been pocketing the difference
or using it in another project. I feel I have been totally
ripped off and d"efraud'ed' by this man. I finally fired him
around March 27th,2019, and told him to send me the
items I had paid for .
He sent me only one item, the lter. He still owes me
shrubbery he destroyed and fish and water plants that
were to be included in the monies l had paid. it is
extremely poor and sloppy workmanship , and the liner is
already leaking. Mr. P did not give me the warranty on
the liner he promised either. l think the actual owner of
this company needs to know what has transpired. He may
not be aware because Tyler P may be a
subcontractor .
Actually, the worst and saddest part in all of this is that
my father passed away before the project was completed.
If it had it been done in a timely and proper manner, my
father could have least enjoyed it for a couple of months.
l have been looking at a complete disaster and eyes*** in
my front yard for a number of months, and now it has to
be taken apart and done all over. ~ l am hoping that your
agency can assist me in solving this situation , either
totally redoing the project at their expense or a
reimbursement for at least a part of the project. I think
this company's license should be revoked before this
fraud is committed again by preying on other senior
citizens like myself.
Additionally, I am sending three(3) photos with complaint.
I thank you in advance for your assistance with this
complaint.
Sincerely,
_
l am hoping that your agency can assist me in solving this situation , either totally redoing the project at their expense or a reimbursement for at least a part of the project. I think this company's license should be revoked before this fraud is committed again by preying on other senior citizens like myself.
December 7th, 2018 - initial contract signed, initial payment made by the customer.
January 14th, 2019 - change order signed to add one more smaller pond (extend the original to the other side of the walkway), two additional payments made by the customer.
February 7th, 2019 - the customer added another project and paid a deposit. The second project had to be completed prior to the ponds so the screen installers did not cause any damage to the two ponds that were in the way right next to the installation area.
March 11th, 2019 - the second project was completed and the works on the pond resumed. We suggested replacing steel beams with fiberglass, which is more durable but is a custom order item that will take longer to receive, the customer had agreed.
March 26th, 2019 - the customer demanded delivery of the remaining materials along with a refund for the remaining labor.
March 27th, 2019 - we advised the customer that the fiberglass tube will be ready for pick up on April 4th and the skimmer (one last remaining item from the pond kit) will be installed along with it on the same day which will complete the project. We also reminded the customer that we have not been paid in full for the completed screen job.
March 28th, 2019 - the customer requested to deliver the skimmer and to cancel the fiberglass stating "Since no more labor will be done on this project , please apply this cost to the screening job."
March 29th, 2019 - the skimmer was delivered to the customer's property and its receipt was confirmed by Mr., who has been interfering with the pond project from the beginning doing his own work on it stating that he wanted to take over the installation process.
The customer has never mentioned anything about the shrubbery we allegedly destroyed. We had a few plants that were in the way of where the ponds were constructed dug out and left by the front of the house per the customer's request for her to re-plant them later. If we were putting any materials not listed in the contract, we would like to get paid for those as well. We would also like to see a copy of our contract and/or an invoice for fish and water plants since the customer is alleging they "were to be included in the monies she had paid." Fish is not an item we sell, and there are no water plants included in any of the copies of the documents executed between our company and the customer.
Mr. and Mrs. were strongly advised not to place an 85 lb concrete fountain with sharp edges inside the pond on top of the liner as it may cause damage and the liner will start leaking. The customer ignored the warning and proceeded with placing the fountain inside the pond. Please see the attached picture.
We would like to ask Mrs. *** to kindly immediately cease any and all defamatory accusations about our company, subcontractors, agents, and employees. If Mrs. *** and/or her representatives choose to continue to maliciously spread any such false accusations and defamatory statements about our company, we will take the necessary steps and remedies available to us according to law in order to protect our reputation.
My response to the business is as follows:
This is really an issue whereby the contractor agrees to service this contract in a timely and workmanship manner. This was not done!
December 7, 2018 - first money was paid and project was to begin.
Workers came out at most 2-3 times during December. Excuses were made about supplies, weather, etc. Outdoor businesses such as yours should be used to working in Florida weather. Not much work done in December.
December 12, 2018 change order put through, but in no way should have prevented other work from being done.
January 14, 2019, additional money had to be paid and was paid. Now we are into another month. This small project was still not even half way done.
From January 14, 2019 - January 24, 2019 there was a wait on everything. Supplies that may have been ordered must not have been received in a timely manner.
Now , it is February 7, 2019 , the second project of screening should not have interfered with working on certain portions of the pond, and the screen installers completed this project in one day. There was an untimely delay from February 7th til March 11,2019.
There were too many delays for such a small project, so that by the middle of March, specifically, March 26, 2019, I was so extremely frustrated, therefore, I ended the project.
Also, I feel that the time involved and the quality of the workmanship delivered were not up to what can be considered generally acceptable standards under your WARRANTY stated in your contract. I would think it would be in your company 's best interest to want to remedy this kind of issue.
Perhaps the bussiness owner would consider visiting the job site and checking this project for himself.
I cannot recommend his company or services to anyone.
Finally, the suggestion that I am making defamatory statements is not the case on the advice of legal counsel . The results speak for themselves.
Therefore, I would appreciate any further suggestions that the owner, Mr. Barnes, could give me on repairing this project.
Sincerely
According to Florida law, a contractor who receives an initial payment for improvement to residential property must START THE WORK WITHIN 90 days. Mrs. complaint about the timeliness of the project is highly unreasonable as the initially contracted work plus two substantial additions to the original scope of work have been completed in under 4 months. In acceptance of the customer's proposal dated March 28th, "No more labor will be done on this project" by our company.
Mr. had been doing his own work on the pond throughout the entire duration of the project, moving materials around, getting inside the pond adding items to it, etc. Mr. is also the person who was going to install the skimmer, the last remaining item after the customer opted out of accepting the delivery of fiberglass tubing. We cannot be held responsible for anything that might need to be repaired after Mr. work on this project.
On October 21, 2018 we signed a contract with Beyondscapes LLC, to provide landscaping for our office property in Sanford, Florida. It was agreed all work would be completed by December 15, 2018 in time for our annual Christmas Party. From day one the work performed has been substandard, any equipment installed was not to contract and did not function properly. To date, the project is incomplete and well below standard. Beyondscapes' contract was terminated on January 1, 2019 and we requested half of our full payment provided to Beyondscapes be refunded and it was agreed by all parties. Every time we email or call asking where our refund is, Beyondscapes offers excuses as to why the money has not been delivered to us. Frustrated, we reached out once again today, January 11th, and their excuse was they were waiting for a refund from the sod company and when it is refunded, he will refund our money. For the first time to date, Beyondscapes stated the cost of the tress originally requested could not be refunded. On this note, there is no part of the contract stating this. After due diligence, we found exact trees described in our contact at Home Depot for less than half the price.
We foolishly paid cash in full up front and now recognize that to be a major mistake. I feel Beyondscapes took all of our money without the intent to satisfy the contract in a deceptive manner. For example, the scope of work (landscaping) states 'area preparation-remove and dispose of old grass; raking'? of which none of this has been done. Equipment/material used is not consistent to contract. Without hesitation, I feel Beyondscapes acted in a deceptive and fraudulent manner.
My recent email to Beyondscapes (today) was "I do not want your tress and nowhere in the contract does it state the money for the tress is non-refundable." I also requested all money be refunded 100% since any work performed by Beyondscapes LLC has been substandard and had to be redone or replaced by me or my staff, at my expense.
In conclusion, I have attached an email stating that Beyondscapes/Tyler has violated mine, Danny Huffman and Andrew Bott's privacy by admitting he has video taped and recorded our conversations, while on our private properly without our knowledge or consent. The Florida Wiretapping Law states 'in addition to subjecting you to criminal prosecution, it can expose you to a civil lawsuit for damages by an injured party.
Anyone looking into Beyondscapes LLC on the Revdex.com website, needs to look at a company called Lawn and Beyond Landscaping, 2611 River Landing, Sanford, FL 32771. This company was owned by Mr. Ben Barnes in 2017 and he now is part owner of Beyondscapes LLC of Lake Mary, Florida. They have an 'F? rating with the Revdex.com and numerous complaints, similar to mine. Buyer beware.
Product_Or_Service: Landscaping
Order_Number: ***
Account_Number:
Refund A full refund in the amount of $6,265.62. All work performed by Beyondscapes had to be redone by myself and my employees. It was a total disaster and I have pictures.
We signed two contracts with this customer in November of 2018 and neither specifies the completion date. Additions to irrigation is the only "equipment" we installed at the customer's property. The irrigation zones we added to the existing system were tested in front of the customer's husband with all parts working. The customer's existing irrigation system is connected to a well pump that needed a minor repair, which was done by another contractor who got paid directly by the customer's son. As was previously explained, the existing irrigation runs off a well water pump rated at less than 1.5 hp (as confirmed by the well specialist), which does not produce enough pressure to support higher spray distance. Water has to travel a long way up the supply line and by the time it reaches the rotors, psi drops greatly. The customer's husband was advised that in order to get higher water pressure, irrigation rotors need to be either running off a well pump that is rated at a minimum of 2.0 hp or the entire irrigation system needs to be connected to the city water. The customer's husband stated he wants to keep the system running off the existing well pump dismissing our recommendation to at least get a higher hp model. Adding a fifth rotor to the system the way it currently is will only reduce water pressure giving even less area coverage. We will gladly refund the cost of x1 unused rotor to the customer. Also, this system cannot have two zones running at once as the existing pump is not powerful enough to support more than one zone at a time.
Even though we had 3 pallets plus 20 extra bags of mulch spread at the customer's property, more than listed on the contract, plus 3 ft x 300 ft (total of x3) rolls of landscape fabric, which is not required for mulch beds and is not listed on our contract, plus plastic edging supplied by the customer installed without getting paid for extra labor, the customer was demanding additional materials and labor on top of that refusing to pay for any extras and complaining about the weeds growing in mulch beds. Regular maintenance is required in order to prevent weeds from growing in mulch beds. Ongoing regular maintenance and/or weed treatment is not included on our contract.
We have never agreed to refund anything other than the cost of sod even though we have a no refund policy per the contract we signed with the customer. The refund of the cost of sod was offered only as a courtesy in case our sod supplier was able to cancel the order and give us the money back. Please review the Cancellation clause of our signed contract in regards to the customer's obligations in the event they cancel the project and the Confidentiality clause in regards to authorization to take videos and photos.
We will gladly match the price of the Blue Point Juniper 15 gallon trees to the cost of the same exact trees at *** as soon as the customer provides the proof of such cost in writing. Please kindly note that this is a special order item and this gallon size is not listed on the *** website nor available for immediate pick up at their Garden section. We feel that the customer had suffered a buyer's remorse being under impression she is getting charged too much after researching prices of Blue Point Junipers and that is the only reason she decided to ask for a refund.
Once the cost of Blue Point Juniper 15 gallon trees is determined and confirmed in writing by ***, we will update our original contract to match that price (whether higher or lower) and will deduct the cost of x1 irrigation rotor and sod. If these changes result in a decrease of the total value of the contract, we will deliver the Junipers and issue a refund for the difference in contract's totals even though the customer agreed to accept a line of credit if such event occurs.
(The consumer indicated he/she DID NOT accept the response from the business.)
I. Synopsis:
Beyondscapes signed a contract with *** and *** to prepare and complete landscape project at ***. Project was to be completed before December 15th due to an office party at location. Unfortunately the timeline did not become a reality. Workmanship performed to date was well below minimal standards (which will be itemized throughout the body of this response) and not worthy of full consideration. Ultimately, our technicians had to redo all work performed by Beyondscapes, including the sprinkler system, irrigation pipes, bark installment, land leveling and clearing (none of which was performed but was stated clearly on signed contract).
II. Contract Scope of Work to be performed highlights:
***
Scope of work (irrigation):
Site conditions: clear area near or around irrigation site(s) (never was cleared)
Installation - add five rotors, install 12 tree bubblers along the driveway front of the house (four rotors were installed which was to cover approximately 4,000 square feet of sod--well below minimal requirement). No tree bubblers were ever installed--instead a hose with holes was used approximately halfway down the line which was not part of the contract--when I asked about the length and lack of bubbler system, Tyler stated this is what we paid for.)
Part Description: listing partial parts contracted for installment
Rainbird 4-zone ESP-TM2 Outdoor controller / unfortunately this was never delivered or placed. Instead we received a lesser Orbit brand
RainBird 5004 Adjustable Rotor with 3.0GPM Pre-Installed Nozzle / unfortunately only 4 were delivered and two of the four were off brand... ultimately only two RainBird rotors provided (contract was for 5, not 4)
Blue point juniper 15 gallon / contracted for 12 but none were provided
Pine bark nuggets per pallet / charged for three pallets but only two arrived though one worker did bring an additional four bags which were discounted due to damage.
o Please note in order to achieve results, recommended bark should be at a two-inch depth across area (contract states 2-3 inches depth). Total surface area proposed for bark covered approximately 3,432 square feet. Contractor brought two cubic foot bags of bark when delivered. In order to bring minimal desired results of two inches, one bag at two cubic feet covers 12 square feet. In order to satisfy minimal requirements, contractor would be required to bring a total of 286 bags (which is twice as much as what was delivered by contractor). To be clear, pine bark pallet size is 70, if contractor supplied three as claimed, he would still be short by 76 bags (or one full pallet plus). Unfortunately he brought two (at most) which means contractor approximately 146 bags short.
Bahia sod per pallet: Contracted to cover back arc area of building consisting of approximately 4,000 square feet. Contract stated 7 pallets of Bahia grass. Each pallet of Bahia equates to 450 square feet and in this case would mean contractor was two pallets short. Ultimately no Bahia was delivered.
Landscaping scope of work:
o Area preparation / remove and dispose of old grass; raking: unfortunately no land area was ever performed, either for the bark or for the grass area. No removal and disposal of old grass nor raking. When asked, was told the area would be cleared and leveled... of which none of the sort.
To note: Per terms of contract supplied by Beyondscapes clearly states: ... Materials and services delivered not in conformance with the specifications may be rejected and returned at the contractor expense...
In this specific situation, the materials and services not in conformance are as follows:
Rainbird 4-zone ESP TM2 outdoor controller: $93.70
Rainbird 5004 Adjustable Rotor: $91.75
Scope of work labor for irrigation (will allow for half labor incurred): $325.00
Blue point juniper: $1,185.36
Pone bark nuggets per pallet (cost for one pallet): $325.00
Bahia sod (no pallets delivered): $1,088.78
Scope of work labor for landscaping (will allow for quarter effort): $1,170
Total itemized above: $4,279.59
Tax to be refunded at 7%: $194.92
o Refund expected: $4,474.51
III. Business response review:
Paragraph one:
No specific completion date on contract / this is true by hard copy but Tyler knew about the company party from the beginning and stated work would be completed within the frame. Unfortunately we trusted in his word. For him to claim ignorance is insulting and untrue.
Irrigation system was NEVER tested by Beyondscapes... period. By contractors own following statement, "well pump needed a minor repair..." thus, no testing could have been performed when contractor claims.
Contractor claims pump and well could not produce enough pressure to water area... I invite you to visit our location for a personal and visual contradiction. To ensure proper pressure, we dug out the four heads from contractor and replaced with four zones, each zone holding four rotors. Ultimately the 4,000 square foot area is covered by 16 sprinkler heads and performing excellently.
Contractor continues venting about the water system for multiple sentences, clouding reality. It is obvious this contractor knew little (if anything) about irrigation zone systems and water pressure.
Contractor states "...this system cannot have two zones running at once as the existing pump is not powerful enough to support more than one zone at a time." This is ignorance at its best (or worst) as zone systems are designed to run concurrently NOT in parallel with. In other words, zones run after each other, not at the same time. I believe contractor is throwing a red herring here though uncertain as to why.
Paragraph two:
Contractor states they delivered three pallets plus 20 extra bags of mulch; not true. On this note, if contractor did not propose adequately, that is the contractors fault for miss-diagnosing. At current we are well below minimal requirement with many open areas. Again, landscaper did not provide pallets of bark as claimed. Per contract, Beyondscapes stated bark would be between 2-3 inches in depth.
Fabric rolls were provided after I insisted. The amount of fabric is in question as many areas where bark was to be laid did not have fabric beneath. I was also clear a change order for the cost of the fabric needed to be created and any additional costs would be paid. Tyler did not want to create a change order. As contractor did not cover fully, we purchased fabric liner to complete the job. If contractor supplies receipt for line he used, we will be glad to pay accordingly.
Borders were supplied by us as contractor recommended. Unfortunately the performance was so poor we had to pull up all and redo all borders. Photos are enclosed. If contractor spent more than an hour on the borders it would be a surprise. Unfortunately the quality of work performed by contractor was so poor we had to do over.
We NEVER refused to pay for fabric or labor added for border placement.
Regarding complaining about weeds growing in mulch beds, yes. We were concerned at the thinness of the bark, lack of fabric, and contractor deceit regarding clearing land. For contractor to imply our refusal to pay, shame on him.
Ongoing regular maintenance and/or week treatment is not included... I do not recall ever stating otherwise. I remain confused as to why this statement is part of the response as it holds no bearing to the claims presented.
Paragraph three:
There is no such thing as a no refund policy... ever... in any organization. Please note second to last sentence on terms: "Materials and services delivered not in conformance with the specifications may be rejected and returned at the contractor expense only at the time of delivery." To be blunt, materials and services delivered were not in conformance with the specifications... period. To be clear, taking their own concept, conformance was not met.
o Conformance at the manufacturing level is a subset of the overall quality definition. Manufacturing quality means conformance to requirements. Requirements include drawings, procedures, specifications, workmanship details, plus fitness of the product for the intended use.
Sod refund: no issue here, no sod delivered, sod will be refunded.
Confidentiality clause in regards to authorization to take videos and photos: I am searching on the proposal and signed contract but unable to locate any mention of videos and photos. At contractor's statement, contractor used videos and photos while on site... this was without permission or knowledge... and against the law.
Paragraph four:
(unfortunately proper response requires additional length. As a result, will pdf response and submit with this reply in it's entirety)... photos and email corres
As previously stated via email to Mr., we never promised a completion date of December 15th. It seems that a lot of confusion is arising out of the customer's misquoting and frivolous interpretation of the contract (e.g. scope of work for irrigation starts with "Site conditions - clear," description with the word "clear" used as an adjective and not as what the customer is trying to present it to be adding text that does not exist on the original signed contract).
We are not sure what reference guide the customer used to determine "minimal requirement" for irrigation rotors. All specifications on RainBird x2 and Hunter x2 rotors we installed at the customer's property can be found on the manufacturers' websites. RainBird 5004 adjustable rotor with 3.0 GPM (as described on the signed contract) and Hunter rotors (more expensive than RainBird but exactly the same specs) have a watering distance of 26-38 ft. Even with watering distance dropped down to about 18-20 ft per rotor, it would still irrigate approximately 1,000 sq ft area. Tree bubblers x12 were replaced with a drip line per Mr. and Mrs. request to install "something that will conserve water." Mr. was advised that RainBird brand controller was out of stock at the time and he did not mind replacing it with a different brand.
The customer is basing their calculations on area footage for mulch and sod that is not on the scope of work; only the number of pallets is specified on the signed contract. More mulch than what the customer paid for was delivered and installed. On December 18th Mr. stated "We do not mind waiting on proper sod", however, he later canceled the project before we had a chance to deliver better quality sod along with Blue Point Junipers. Area preparation for the sod has not been completed for the same reason. Leveling is not included in the scope of work.
Costs of the listed materials and services as well as the tax and the total are incorrect. We are not sure if the customer is now saying we were supposed to install 4 zones or what is the actual complaint is in regards to the irrigation rotors we installed.
Since the customer agrees to pay any additional costs, we will issue a change order to include materials that were installed outside of the signed quote. We will also issue a Schedule of Values once the customer sends us the confirmation of the cost of Blue Point Juniper 15 gallon trees (proof in writing from ***). We would kindly ask the customer to send it directly to our email address. The response we received is a plain text that ends with "Confidentiality clause..." paragraph. Revdex.com did not provide us with any additional pdf responses, photos and/or emails.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are a little confused. Can some one please give us a call. We are not sure we have to respond to this email?