B.F. Rich Windows & Doors

My B F Rich windows were installed in 2006. I have had no problem with them all these years until now. One seems to have lost it argon gas. I don't know who to contact to get this done.

BFRich has had conversation with the dealerBoth the dealer, Phillips Windows & Doors;and BFRich will be making a site visit to the home this Friday July 17, 2014.Please feet free to contact me with any questions*** ***Warranty service coordinator ***
office*** fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowFirst, I did not demand the replacement of the screens with another product When offered to re screen with the same material, that seemed like an option that would lead us down the same road to blown screens The on-site representative offered to replace the screens with a different product and offered three options That is when I asked for literature so that I could make an informed decision There was no discussion of cost to me or my contractor When I did not get returned calls or emails, that is when I asked to talk to a manager who informed me that any change would be at my expense The owner of the building supply company suggested that I talk with the president of the company and I made that call All screens were delivered to our home We were physically unable to install them (they didn't seem to fit) The building supply company sent a man who installs screens for a living, and he had difficulty getting the screens in It took two full days The screens are in and we will never be able to take them out to clean them There is still one screen with a hole which the company has offered to rescreen That has not been done This case is not closed The only item that I demanded was to fix the screens that had holes before we ever moved into the house The company has shown good faith in resolving the problem, but only after I have had to go out of my way to make sure hey did

*** I apologize for the delay in responding earlier. The Company has had ongoing interaction with the homeowner involved in this complaint since we received itIn summary, I believe we have finally and fully satisfied the customer demands and gone well beyond our warranty
requirement to do so and have attached a more detailed report of the processShould you find this is not the case, please contact me directlyThank you*** *** ***
RE: ID ***
On 9/6/16, BF Rich Windows and Doors (BFRich) received your letter and the referenced Customer Experience Information, dated 9/1/
On August 10, 2016, as a result of a request from the contractor, our sales representative accompanied him on an inspection of the screen complaint the homeowner made. The inspection was completed visually and included taking pictures of the damaged screens. Our representative offered to resolve the issue by rescreening all of the damaged screens with the same screen wire. The homeowner refused that service.
The homeowner demanded to review alternative screen options. Our representative offered to provide BFRich literature and screen wire samples which were mailed to the homeowner
On September 1, BFRich received a phone call from the homeowner during which she requested to speak to upper management. She was transferred and spoke to BF Rich’s operations manager. He advised of the extra charges that would be due if the homeowner desired to upgrade her screens. In response the homeowner’s expression of dissatisfaction, the operations manager provided alternative solution such as taking them somewhere else to be rescreened (like a hardware store). The operations manager was also clear in that we have a strong quality review process and this is a very unusual problem, from our perspective
On that same day the irate homeowner demanded a response from the company’s president. He called her back at approximately 5:00pm with the VP of Sales and Marketing and the sales representative. The homeowner once again refused the offer of rescreening the product.
After discussion, the homeowner agreed to the president’s proposal to make five new screens with an aluminum screen wire to see if this would resolve her issues. On September 8, the company shipped the five new screens. The screens were installed and accepted by the homeowner. The balance of the problem screens were made as committed. After installation, the homeowner found yet another screen that she wanted replaced due to a hole in it. This screen was remade, installed and approved by the homeowner
The Company believes it has fully responded to all of the customer’s concerns at this time
Regards,
*** ** ***
*** *** ***
** *** *** * ***

Review: Two sliding glass doors they manufactured leak. Both are ruining interior floors.Desired Settlement: Repair of replace the leaking doors

Business

Response:

BFRich has had conversation with the dealer. Both the dealer, Phillips Windows & Doors;and BFRich will be making a site visit to the home this Friday July 17, 2014.Please feet free to contact me with any questions. [redacted]Warranty service coordinator [redacted] office[redacted] fax