BF Ventures LLC

From: On Behalf Of Royalty Skin SerumSent: Monday, April 03, 11:AMSubject: Case Number: *** C/O *** ***To *** ***: Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100%
satisfied, so we take consumer complaints very seriously.Before customers commit to our day free trial,our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Serum product on a day trial basis back on 02/13/and paid the shipping and handling fee of $4.90.The trial expired on 02/28/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer emailed our Email Support on 03/06/requesting for their subscription be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund $for the Skin Serum charged on 02/28/for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 04/01/2017. Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, should I in fact receive the promised refund.
Sincerely,
[redacted]