BFF CAPITAL CONSTRUCTION LLC

Dear *** ***,I am writing in response to a complaint made by *** *** *** has been a client here for about five yearsShe breeds French bulldogs & we have gone out of our way many times to accommodate her when her dogs have needed special attentionWe have allowed her to
make payments when she had unexpected emergenciesShe has never made any complaints to us about any problems with her puppies.In April, she made an appointment for five dogs to be examined & have rabies vaccinesShe brought nine dogs with herThey all needed exams & vaccinesWe accommodated her even though our staff was fully bookedThe dogs were all different ages & all needed exams & vaccines for the move to FloridaWe allowed her to leave with only a $payment on accountAt that point her bill was $She never complained about the invoice for the dogsShe made more payments in the following monthsShe called on July 28th & talked to meI'm the office manager & I have been here since the practice started in She said she was not paying the bill from April because she was overchargedI told her it had never been our practice to charge the full amount for the first dog & Sfor the others as she statedAt that point her bill was $She told me she would only pay $I told her would have to send the remainder to a collection agency & that it would affect her credit ratingShe told me to go ahead as she was moving to FloridaThat is what I didI'm sure *** *** sent her letter to you as soon as she was contacted by them.Our policy is always to work with our clients & accommodate them in whatever way we canOur doctors & staff are very good about thatMost of our clients appreciate our effortsSome, like *** *** cannot be reasoned with & therefore, we have to take other action.If you have any further question, please contact me at the above number.Sincerely,Bridget B.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I did not make appointments for my dogs to be examined, I made an appointment for my dogs to get rabies shots. Of the nine dogs that I brought in, only had not been examined within the previous year, and Bridget confirmed during the july conversation that they charged me for exams and rabies because they had not been seen during the past year! DrC*** did NOT examine my dogs, the techs did their temps and weights and Dr.C*** gave them shotsI never got the invoice for the visit until well after I moved to Florida, as it was commonplace on almost all of my visits that I left with the dog(s) and the bill was mailed to meI did give them my new address and phone number at the April 14th visit, but they mailed the bill to my old address about month later which was then forwarded to my Florida addressso I did not get the bill til June, which is really irrelevantAnd yes, when I moved to Florida I did owe them over $3,000, which was paid off by JulyIf I was not going to pay my bill, why would I pay the bulk of it and then not the last few hundred??? that doesn't even make senseHow the billing office bills and how the vets would come out and alter my bill are two entirely different things toowhen I brought in multiple dogs, because I was a good client, the vets would usually come up front and alter my bill, telling me they charged me for the first dog's visit, but $for any other dogs I had brought alongBut even if it was as Bridget said on the phone, of the dogs HAD been examined in the year prior to april 2016, and if they charged me $x = $120, and x $15(for the rabies shot) = $+ = 255, not 490!!!!And what Bridget said to me on the phone was "well, i'm sending this to collections, so good luck buying a house in Florida!", to which I replied "i already bought a home in Florida, so good luck with that!". this was after she told me what a "crappy" person I was not to pay my billif she's going to quote a conversation, she shouldn't try to twist it to sound like something it wasn't. She was quite rude and insulting during the conversation. Clients do appreciate the vets' efforts, but in that same vein, their office should also appreciate the tens of thousands of dollars that I have paid them over the years, and all of the other clients, who have paid thousands and thousands of dollars, that I have brought to themshe makes it sound like they were doing my vet work for free!!!
Regards,
*** ***