Bfree Organics

REVISED
arial, sans-serif;">I'd like to offer my sincere apology for any misunderstanding regarding manufacturing and shipping times during my maternity leave. Bfree Organics is a small family business, and as I am the resident herbalist and sole creator of our skincare products, we have had a sold out website while I am in the third trimester of my pregnancy and not currently able to fulfill my regular duties within the company. It is very unfortunate that this misunderstanding had to happen at all, as I made my best efforts to be realistic about my situation. Although I have had to block Ms. [redacted] from contacting me, she obtained the personal phone numbers of both myself and my husband and used them to expressed her demands in ways that have made us very uncomfortable. Due to the harassing nature of her requests made on our personal lines I will not be fulfilling Ms. [redacted]'s  requests, as I wish to have no further contact. Thank You

When [redacted] asked, via social media for our serum, it was on a post staying that we had sold out of it and a few other products, due to our Mothers Day sale. I responded to her immediately letting her know it would take another week-two and a half + weeks for my tincture formulation to finish curing (Tincture formulations usually require 6 weeks + to cure) Therefore, [redacted]'s last credited order was shipped out in June. As for this current "purchased" product she continues to refer to, we already had a disagreement leading to the blocking of contact by way of my personal cell phone ( I have a business line listed on my website on my "CONTACT" page ) and I also had to block [redacted] via email and social media. Per our last verbal conversation in June, 2015 I let [redacted] know that in the future she should contact my husband to be paid out of the rest of her credit if she feels it is owed to her, and that I would no longer go back and forth with her regarding this matter, due to the harassing statments and defimasion of character she was sending me, through text and email.  Her current request has never been excepted. Plus these products have been sold out on my site since June 2015, due to an increase in product demand, discontinuing products, changes in branding and the maternity leave of myself, since I reached my third trimester in June 2015. Again, I expressed to [redacted] through text, through our last verbal conservation in June, and through email that I wished to have no further contact with her due to the blatant harassment. To clarify our shipping procedures, our wonderful customers can visit our site on our "SHIPPING" page to see that there is 2-9 day processing depending on the traffic flow of business, unless otherwise stated. After that, our products are shipped in  2-day Priority USPS shipping box. We ship from a small town in Northern California of an estimated 4,000 people, thus it takes anywhere from 5+ days for 2-day priority packages to reach Southern California. At BFree Organics, we are willing to also take a loss, due to this one bad review, and all of the problems stated. We value our customers that have been supporting our small family business for 3+ yrs and look forward to our continued positive interactions with them.

Review: [redacted] owner of Bfree Organics has not shown any kind of customer service. I have existing credit with her company and she has failed to complete my orders. My last order took 3 weeks for me to get! I asked about my order that she said she shipped out twice (once each week). So when the end of the second week rolled around my package was still not there I figured she forgot once again! But how do you forget to send out a customers order?? That's horrible customer service. SO of course I contact her in concern and she said she did ship it out! But here is my problem if she shipped my order out when she said earlier in the week it would have got to me by now , we both are in California nothing takes 5 days or more when mail is going from one California address to the next California Address. So if she did mail it out she shipped it the same day I contacted her, which is Not Acceptable customer service! With my concern I did tell her how that bothered me, and lets just say she had a problem with it(which is very sad because as a "owner" customers should be able to address concerns to you). So I decided that I just wanted to use the rest of my credit , so I wouldn't have to deal with the horrible customer service anymore. She has not responded to any of my orders I've sent through email. (email was are approach to deal with my credit since she doesn't have card to place my balance on) I didn't want to complain on Revdex.com but I had no choice since she is not responding to me and I want the products I placed order for.Desired Settlement: I want the Products that I placed order for; Aloe + Rose Toner, SPF Daily Moisturizer, Shea Whipped Body Butter and Facial Wash.

Business

Response:

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