BG & Son

Review: Employee was unprofessional, and didn't wait for a smaller payment when one could have been made.

Employee misconduct: [redacted]

Review: [redacted]

[redacted]

Stockton Ca, XXXXX

Owner of the 1994 red Toyota Camry.

Date of incident: 9/9/13

Time 1:00am and again at 9:30 am

Witness: [redacted] of the 1:00am encounter

XXX-XXX-XXXX

[redacted] of the 9:30am encounter

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Employee [redacted] was very rude, unprofessional, and careless. He couldn't take the time to tell me which company he was with and didn't even ask if I was the owner of the car. He just said it will be $92.00 to take the car off of the truck. He didn't offer me a chance to grab anything out of my car. He wouldn't explain what the fee would cover, and didn't give me a phone number or address of where I could find my car. I understand that yes my car would be towed, but when the owner runs out to get the car, with keys in hand the driver should be professional, and polite. He was disrespectful in his tone of voice and unhelpful. When he told me the fee would be $92.00 I ran into the house to grab money. By the time I was back he was pulling away.

So with no information and no car I had to lookup which company tows in the area. Once I called and found out fee information, the name of my driver, and when I could pick up my car I had a few more questions and the individual on the other side of the phone hung up on me, in mid-sentence. That is not how you do business. I am well aware that in this business there are a lot of upset customers, but I can assure you that there is no reason to hang up the phone on a customer. I expect the same amount of respect that I am showing the individual. I mean, after all, I did pay you $238. I think I deserve an extra minute on the phone.

When I came to pick up my car [redacted] mumbled and didn't speak clearly. I honestly questioned his sobriety. He got frustrated when I asked him to repeat himself. Which I only did so that I would know what he was asking me to do. His demeanor made me uncomfortable. He walked me into the low lit garage and didn't even show me where I could find my car. He just stood there and watched me. After getting my registration out of my car I told [redacted] he was making me uncomfortable. He asked what he was doing. I wasn't going to take the time to explain the situation to him, I just wanted to get out as soon as possible. The tone he used with me was almost a bark. When he asked for my driver's license it was still in the dark garage. He wouldn't let me leave the garage and hand it to him through the window, where all of my other transactions took place. That again made me nervous. You don't have a 110 pound young female follow a man twice her size into a low lit garage. Your garage should have better lighting it is unsafe. A business should legally be well-lit. I'm sure that your business has a policy on only letting the owner of the vehicle into the yard, which is reasonable, but you should also not design your storage area to make customers feel vulnerable, and unsafe when within.

Once my fine was paid I asked if he was the employee who towed my car. He said yes and I said I didn't appreciate the way he did business and he was extremely unprofessional. He said that he couldn't volunteer information to me. That is appalling. He also said that his boss had him on a time crunch. What kind of time crunch is so constraining that an individual can't even hand a person a business card. Or verbally communicate a business name and phone number or even address. When I expressed my concerns about his customer service to him he was very agitated and his body language did all but tell me to go [redacted] myself. His response was that the information is on the gate of the community, and on the side of the truck. I'm sorry that I didn't get a chance to look at the side of the truck while I was running into the house to get money.

In conclusion, [redacted] is a very rude and unprofessional individual. He should not be agitated and hostile with customers. It is already a delicate situation and the business is gDesired Settlement: I would like to have the sum of $146.00 returned to me, due to the lack of patience the employee had for me to provide a $92.00 payment he said was required to simply unload my car, instead of the $238 fee I had to pay the next morning because the driver drove off before I could produce the money. I would also love to see your company conduct business professionally and with respect for their customers. No one deserves to be treated in the manner your employee treated me.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Email: [redacted]@aol.com

Without talking to [redacted] I will explain that company policy doesn't allow waiting for payment if certain circumstances are not met. For any other concerns please provide more details.

Review: On April 18, 2014 B G & Son wrongfully towed my 2001 Chevy Impala from the parking lot of my apartment complex. I called the office explaining that I have a permit to park in the lot & the manager explained to me that if I showed them proof that my car was not parked illegally I could get my car back without paying. I brought them the proof & the found a new excuse to try to keep my car! They said they owed my car because the tags were expired! They CAN NOT do that! They are not the police! In fact my cars tags were paid! I even received them in the mail a couple days after they towed my car! Now on top of them doing this illegal stuff to me, I was forced to pay $238 to get my car back!! I have two small children that I need my car for!! I've been trying to get my money that was wrongfully taken from me back, in doing that I reviewed the receipt & they put completely false information!!! Put that I was paying for a 2007 Red Poniac that was parked illegally in a fire lane!! I don't own or EVER owned that type of car!! I can't believe these people are trying to screw people like this!!! I want my money that they STOLE from me back!! & I want them to get in trouble for the scam & lies that the try to pull!! They should have their license revoked!! Stealing is AGAINST THE LAW!!!!Desired Settlement: I want my $238 that they STOLE from me back!! I want them to face disciplinary action for the scam, lies & money stealing that their doing to me!! I've already notified the police & they need to pay!

Business

Response:

Scam, Lies And STOLE her money....Iam really tired of responding to people blaming US because their car gets towed because they didn't follow the parking rules. In this case the woman was towed for not having a parking permit on her vehicle. We have a clear PICTURE of this car with time and date stamp parked illegally in her apt complex. The picture is a close up of her window where she claims her permit was. She did not have current regist. or insurance and legally we need these items to release the car. We did give her the wrong papers to a different car by mistake and offered to give her correct papers when she came to pick up her other car that was towed for the same reason. Any questions , we are happy to help. ###-###-####

Review: I was parked at [redacted] in Stockton,Ca in a handicap space I have a handicap placard but forgot to hang it from my rearview mirror,when I returned to where I parked my car was gone. I didn't know what had happened luckily someone told me it was towed.He said that they told it really quick.There are no signs saying that a car will be towed.So why are they able to do it. I don't understand how they can tow a car that belongs to a handicap person. My mother was with me who is also handicapped and walks with a walker it was in the trunk of my car. I was not able to get my car to the following so my Mother did not have her walker for the rest of the evening till the morning when I was able to pick it up.I was told by security they called them out about a truck that was parked there. I feel they towed my car because they knew it was quick money for them.I get that I forgot to hang my placard but I have a placard and it was in my car. I don't feel it should of been towed and I should of had to pay $238.00 to get it back.Desired Settlement: I feel I should have my $238.00 refunded to me.

Business

Response:

Handicap placard was not properly displayed so how would anyone know that she is parked legally in this space, provided for disabled people? Consider replacing placard with handicap license plates. We are sorry for any inconvenience , but we are enforcing the parking rules according to our contract.

Consumer

Response:

I am rejecting this response because:I spoke to the [redacted]'s store security and was told they called B G and sons out for a truck that was parked in their lot that truck was not towed it was still in their lot Wednesday morning. But they towed my car. I get that they didn't know I had a placard but I did and had it in the car. I think they could have gave me a break on the fees since they kept my car overnight and my Mother was without her walker for the rest of the night. I spoke to the store manager and she checked with her staff and none of them knew anything about them towing my car, she also said the sign that is posted about unauthorized cars being towed pertains to cars that are parked overnight. I just don't think it's right that my car was towed. If the police would of saw my car parked without the placard they would of just ticketed me they would not of had my car towed.

Review: FAILING TO PROVIDE ACCURATE AMOUNT DUE, REFUSAL TO OBTAIN PERSONAL PROPERTY FAILURE TO PROVIDE INFORMATION IN ORDER TO RUN THE BILL UP.

VENETIAN PARK APARTMENTS DID AN ILLEGAL TOW, THIS TOW COMPANY TOWED MY VEHICLE WHICH BELONGS TO MY DAUGHTER, REFUSED TO LET HER GET HER PERSONAL BELONGINGS, SUCH AS HER WALLET AND SHE HAS A TODDLER. REFUSED TO GIVE HER INFORMATION REGARDING THE VEHICLE, AND APPARENTLY THIS IS COMMON PRACTICE FOR BOTH COMPANIES. THIS WAS NOT A IMPOUND BUT A TOW OFF OF PRIVATE PROPERTY INITIATED ILLEGALLY BY A MANAGER ON A TENANT. THIS COMPANY HAS GIVEN DIFFERENT AMOUNTS DUE AND REQUESTED INFORMATION THAT IS NOT REQUIED FOR A PRIVATE TOW. WHEN SPEAKING WITH THIS COMPANY NO ONE KNOWS WHO OWNS THE COMPANY, WHO THE OWNER IS AND THE BEST PART IS, "WE HAVE BEEN TRYING TO CALL BUT YOUR PHONE DOES NOT RECIEVED BLOCKED NUMBERS" THIS IS A KNOWINGLY FALSE STATEMENT. THE LONGER THESE DODGING ATTEMPTS CONTINUE THEY RAISE THE BILL. THEY STATED THAT AFTER THREE DAYS OF HAVING THE CAR THERE IS AN ADDITIONAL 70.00 PENALTY ON TOP OF THE DAILY STORAGE. THEY QUOTED PRICES THAT CONFLICT TO THE PRICES LISTED ON THEIR SITE.. THEY ARE COMMITING FRAUD AND EXTORTION.Desired Settlement: TO LOSE THEIR CONTRACT WITH THE STOCKTON PD AND OR SHERIFFS DEPARTMENT, TO RETRIEVE THE VEHICLE UNDAMAGED WITH ALL BELONGINGS AND IN THE CONDITION THEY WERE IN. WE WILL PAY THE FEES, BUT THE FEES THAT ARE ACTUALLY DUE....AND WE WANT THEM IN WRITING.

Business

Response:

Initial Business Response

[redacted] was contacted by email and case is closed.

Final Business Response

Her vehicle was towed and she wanted to blame someone besides herself for parking illegally. End of story. She was contacted by email and case is closed.