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Reviews BginOnline.com

BginOnline.com Reviews (15)

STAY AWAY. IT'S UNREAL THAT THIEVES CAN BE IN BUSINESS!

This is a good read...

I was contacted by Bgin Online. Their product is supposedly focused on "pop up" ads they create for you, that are to be shown on sites that are dead center in the middle of your domain expertise, and your client base. After speaking with the sales guy, I agreed to try it for month, based on his description of what I was purchasing (noted above) - $198. This next part is actually laughable. He passes me to the person that will "take my credit card" information. Of course, he starts to upsell me...as soon as he did it, I called him out, but continued to listen. He tells me he's a Ph.D. in statistics! Anyway, I ask him to send me my $198 invoice, get this, he says, "oops, I typed in the wrong email address, I'll fix it later", is that hysterical! He wanted to keep me on the phone, so he outright lies. I ended spending another bucks, for additional "views". You see, they tell you they "guarantee" 25,000 views or pop ups per a month. They said the art guy would call me, I called him, he sends me a draft, it was awful, so I ended up designing it myself. After a week, I had not "one" lead tied to the service. I'm not a Philadelphia lawyer, but I know statistics on leads. I should have at least ONE. I call to cancel, get this. The guy says he'll double my views to 50,000. How the hell would I know if it's 10 or 50,000, you never see it. I said okay, again with statistical probability, I HAVE TO get some throughput. ZERO! So I called and canceled. This thing is an unethical and misguiding SHAM. Do not do it! I don't care what it says on the web about them. Look, I didn't demand my money back, I'm a big boy, so I'm not all pissed off. I bought the service. But from the first call to the time I canceled, the process was filled with misrepresentations, out right lies, and zero ROI. Buyers beware.

+1

Avoided the no call list and claimed that do not know of it.
Thats all the comment you need.

I was promised that my google ad would appear atop the search results when "[redacted]" search was made. ON Friday 1/29/16 I was contacted by phone and told that a search phrase in my area of coverage, I am a newly licensed Real Estate Agent, would drive me new leads. I was told the ad would be ready and up within 24 hours. It's Monday and there is no ad. I[redacted] the company and found that they have many complaints and I called but cannot reach the customer service department and the "service is going to cost me $299.95 which I am trying to cancel but I cannot get through to the company.Desired SettlementSince they failed to produce the results, an ad, or any leads to contact me in the specified time frame 24 hours my phone will start to ring with buyers. I feel they have breached the terms of our agreement. Final Consumer Response

did not provide services promised, but charged for it.","neg-2

When getting me to sign up, the rep told me I had nothing to lose as I could get my money back if not satisfied. They did not honor this promise.I was cold-called about signing up for Bgin Online's marketing service for me as a real estate agent. I resisted doing so right away, but the sales rep was relentless. He kept saying I had nothing to lose as I could get my money back at the end of the month if I wasn't satisfied with the results. I wanted to do some research on the company, but again, the rep kept saying that I had nothing to lose. After being on the phone for at least 20 minutes, I finally gave in, having been assured that I had nothing to lose. Well, after about a month, having seem zero results from the marketing efforts, which I was assured I would see, I asked to cancel the service and get my refund. They said that they didn't offer a refund for lack of satisfaction, only for lack of performance if they didn't produce the promised number of views of my ads. Again, this was not the message delivered in the original call when I was assured that I had nothing to lose. Obviously, I had about $200 to lose. Bad business and sales practice.Desired SettlementI would like a refund of my $200.Business Response Thank you for the opportunity to respond to [redacted] concerns.After receiving the complaint, we reviewed the notes in the client's account as well as the calls in our Sales and Client Services departments.[redacted] signed up for our Premier service on 5/9/2016, which displays his ad to local markets on thousands of websites across the web, boosting his brand awareness. With our Premier service, his ads reach people who have expressed an interest in real estate in his local market and continues to follow them around the web. This is an exclusive service offered to a limited number of agents in each area to give our clients a competitive edge. The package that [redacted] signed up for guarantees his ad will be seen by interested buyers and sellers at least 2,000 times.One of our Client Service agents called the client and left a message on 5/11/2016 to let him know his marketing campaign was up and running. He called in that same day to customize his ad, and we sent him his proof. We have no further instances of contact with [redacted] until his call on 6/8/2016 to cancel and request a refund. Our agent cancelled his account, and sent his case to our Client Services Supervisor for review to determine if a refund should be issued. Our Client Services Supervisor reviewed the sales call, and determined that our money-back guarantee was clarified by our verification officer before the point of sale, and thus a refund was only warranted if the client did not receive the guaranteed number of 2,000 impressions for the month. During the month that [redacted] marketing campaign was live, his ad received around 7,000 impressions, well over the 2,000 guaranteed.The case was then sent to our Client Services Manager. After further review, we believe our sales agent did mislead [redacted] with references to a satisfaction guarantee. We were able to determine that the agent [redacted] spoke with has received a policy violation. We were able to use this call as a learning opportunity, which allowed this agent to receive valuable training to improve his performance and become a more successful team member.In order to ensure [redacted] full satisfaction and compensate for the lack of clarity in the sales call, we have issued him a full refund. Our Client Services Manager reached out to the client to discuss the outcome on 7/13/2016.If [redacted] would like to discuss this, or has any further questions, he can reach us anytime Monday - Friday, 9 AM - 5 PM (PST) at (800) 469.8013.

This company has been amazing to work with! Amazing customer service that responds quickly and professionally to all of my questions. HIGHLY Recommended","pos-1

Company out of business and took my money!I registered to have advertising services through Bgin and never received a single lead, My ad was not were I had been promised it would be. I called to cancel my subscription and found out the number has been disconnected and[redacted] page says the company is closed permanently!?!?!? Desired SettlementI would like a refund of the $239 that I was charged for services that were not delivered. Business Response [redacted]Document Attached[redacted]Thank you for the opportunity to respond to [redacted] concerns.[redacted] registered for online advertising services with us on April 14, 2015 and called in to cancel her account with us on May 8, 2015. While it seems this client was having difficulty reaching us by using her cell phone, she was able to connect with us immediately when using her landline telephone that same day. Considering this was not an issue affecting any clients other than [redacted], it was likely a problem with [redacted] cell service, rather than a technical issue on our end. Our business was incorrectly marked as "permanently closed" on [redacted] Places, but this issue was rectified by [redacted] within a matter of days. We apologize for any worry this may have caused our clients, including [redacted].Upon reaching our Client Services department on the same day of her complaint to the Revdex.com, [redacted] expressed that she was unsatisfied with the number of leads she had received since signing up with our service. Although the Client Services Representative speaking with [redacted] attempted to explain how to receive a greater return on investment with her account, [redacted] insisted on canceling her service. At this time, [redacted] never mentioned there were any issues with her ad placement. Furthermore, when [redacted] asked for a refund, the Client Services Representative confirmed her ads were up and running with no problems, and [redacted] acknowledged this. It is concerning to us that [redacted] report to the Revdex.com regarding her ad placement does not align with the concerns she expressed to our Client Services department during her call. To ensure the Revdex.com is able to accurately review this case, we have provided an audio recording of our conversation with this client. At this time, we're unable to issue a refund to [redacted] as she is requesting. [redacted] ads were up and running throughout the life of her account and service was delivered. If [redacted] has any additional questions or concerns, we encourage her to contact our Client Services department anytime between 9 AM and 5 PM (PST), Monday - Friday. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

The service I paid for was not delivered and twice I called to get info they promised to email and didn't and I have yet to see delivery of serviceI bought online ad for google but they sent me wrong receipt. they biled me but never delivered the service. I called twice and didnt receive an email showing if they delivered and my ad is not showing up anywhere. I called to cancel today but I want a refund for the initial $300 returned becuase I did not get any service and they didnt follow up when I asked fro proof. Desired SettlementI would like a refund and cancellationBusiness Response Thank you for the opportunity to respond to [redacted] concerns.The notes in [redacted] account show that she signed up for our services on 12/8/2015. The client's advertisements were scheduled to go live on 1/9/2016, but went up on 12/8/2015 due to an error on our part. To compensate [redacted], we issued her one month of free services when she called in on 1/11/2016. The notes show that the client was satisfied with the resolution and her ad placement.On 1/15/2016, [redacted] called in after she received the wrong receipt. Our Customer Service representative apologized and re-sent the correct receipt and submitted a "Not Online Ticket," which is a report with an analysis of her advertisements. [redacted] called back the same day to cancel, and was not willing to wait 24-48 hours to receive the analysis on her ads. Our Client Services representative went forward with the cancellation. The client called in again to request a refund and was refunded $240. The remaining $60 was not refunded to cover service fees because [redacted] ads were in fact up and running. During the 2 months the client's ads were live, they averaged in the 4th position on Google, and received 37 clicks and 1,495 impressions.To make sure matters were resolved, we issued [redacted] a $240 refund on 1/15/2016. In the end, the client paid $60 for 2 months of services with 4 phrases.If [redacted] has any additional questions or concerns, we encourage her to contact our Client Services department anytime between 9 AM and 5 PM (PST), Monday - Friday.

I was promised and paid for a service that was not delivered. I received a call from Bgin in November 2015, promising that my website would be on the first page of Google search when searching "homes for sale in [redacted]". However, every time I tried typing in that search, I would never see my ad on the first page, or any page for that matter. I asked It department at my office to check page counter to see if website was getting any "more" views than before I purchased advertising through Bgin. No, no more views than before. I contacted Bgin about my concerns. I asked for a report or some sort of proof, in order for my IT team to cross reference. May 2nd, I received a report that stated in the last month I had 7 "clicks" and 228 "impressions". May 3rd, I received a report that stated in the last month I had 2 "clicks" and 203 "impressions". Finally, today, May 5th, I received a report that states stated in the last 6 months I had 32 "clicks" and 1,467 "impressions". The reports contradict themselves, just days apart. Desired SettlementI would like a full refund in the amount of $899.70 and cancelled for future billing.Business Response Thank you for the opportunity to respond to [redacted] concerns.After receiving the client's complaint, we reviewed the notes in her account as well as the calls with our Client Services department. [redacted] signed up for our services on 11/11/2015. On 4/22/2016, she called in with questions about traffic to her site. Our Client Service Representative submitted a "Not Online Ticket," which is a report with an analysis of her advertisements. Our Client Services Manager sent her report on 4/22/2016 at 12:57 PM (PST) from a no-reply email address. [redacted] called on 5/2/2016, with concerns that she never received her report. Our Client Services Representative explained that sometimes our emails are sent to spam due to the no-reply address, and ordered another report, which was sent on 5/3/2016 at 7:26 AM (PST). [redacted] called in to speak with our Client Services Manager on 5/4/2016. Our Client Services Manager called [redacted] that same day and left a voicemail. Our Client Services Manager called the client again on 5/5/2016 to discuss her account details. Our Client Services Manager speaking with [redacted] explained how the advertisements work and what our guarantee is. [redacted] said she understood that she could not receive a refund, but insisted on cancelling her service, at which point our Client Services Manager honored her request. We offered to upgrade [redacted] to our new Premier Re-Marketing campaign for a free month trial, and she declined.Our reports are based off a rolling 30-day period. The client's first report on 5/2/2016 included data from the previous 30 days. During that time, the ad received 7 clicks and 228 impressions. The report on 5/3/2016 starts on a new 30 day period, and doesn't include one day from the previous report. Therefore, [redacted] ad received 5 clicks and 25 impressions in the day before her new 30-day period. Our clients often have trouble finding their advertisements, and there can be so many reasons for that. We look into the back-end statistics that are given to us directly from Google to confirm our client's ads are online in front of interested and active buyers and sellers. In the 6 months [redacted] ad was live, she received a total of 1,467 impressions and 32 clicks. Because we are not Google, just advertisers who use their platform, we have to trust their numbers and statistics. But internally, our confidence in our own service is based on a great deal of real world experience.At Bgin Online, we offer online advertising solutions to real estate agents, however, this does not include lead services. The ad [redacted] purchased through us was up and running throughout the life of her account. Considering that service was provided as promised, we are unable to offer [redacted] a refund.If [redacted] has any additional questions or concerns, we encourage her to contact our Client Services department anytime between 9 AM and 5 PM (PST), Monday - Friday.Please see supporting documents online.

I called the company today and recorded the call. I waited on line for 10 minutes and Ashton from customer service answered. I advised that Jordon was supposed to call me at 10am and she didn't call until 1pm. he said she tried 2x's which is not true. He said they created my AD based on what they had and most clients don't change their AD. Base AD on what google shows converts. They base it on color scheme and what not off the website? That's so funny it's notoriously hard to pull up these AD. Hard to pull up on google system. He said they have to search for at least a WEEK bare minimum before they are flagged as interested for an AD to pop up? He said most just looking dream homes. I told him I have searched since I signed up and nothing is coming up for me. He said its nortorisally hard..he said if they aren't searching a lot for homes than it won't come up. He said your not hearing me. Its hard really hard and it's 1000 little things google does. He said they are a B+ with Revdex.com (not per your site) I said if someone is searching [redacted] and only searching [redacted] (that's the only zip code) and it's not popping up. I asked him to tell me where or at it is that I can see it..He takes a deep breath and says "[redacted] this is it, your probably not going to be able to see your own Ads. He said he actually saw one clients AD before. I asked for a copy of my AD, said he would send a request to his design department, I asked if I can log onto a site and see it, he said NO they don't have that..he said they have been in the business for 4yrs. He said they should have it DONE soon. I asked doesn't it sound suspicious. I never received a proof of my AD, NOTHING. Please help me. Thanks [redacted] I have the recording so you can hear the entire conversation.Desired Settlement100% refund. Business Response Thank you for the opportunity to respond to [redacted] concerns.After receiving the client's complaint, we reviewed the notes in her account as well as our calls with her in our Client Services department. Our notes show that [redacted] signed up for our services on 5/9/2016. One of our Client Service representatives reached out to the client on 5/11/2016 to let her know that her marketing campaign was up and running. Our initial up and running call is simply a reiteration of our product that is discussed at the point of sale. Our representative was unable to reach [redacted], and left a voice message. Our representative tried again on 5/12/2016, but [redacted] was unable to speak with us at that time, so our representative scheduled a call for 5/13/2016 at 10 AM (EST). Our representative called at 12:14 PM (EST). We apologize for reaching out to [redacted] after the scheduled time on 5/13/2016. Usually we do not set specific call times back; we simply let our clients know we will try again. In extreme cases we do offer a callback time, but with calls coming in and running long, we can't always hit the exact mark. We do, however, leave a voicemail that includes our number for our clients to reach out to us at their convenience.We reach out to each client after the first 48 hours from the point of sale and aim for two points of contact from that point moving forward, including voicemail, therefore, the call on 5/11/2016 and 5/13/2016 are the two instances our Client Services representative was referencing on his phone call with [redacted] on 6/6/2016. In regards to the client not being able to view her ad, there can be many reasons for this. [redacted] uses a sophisticated algorithm to determine interested buyers and sellers who are serious about real estate in our clients' areas, which is why it is so hard for our clients to see their own ad. What we can do is look into the back-end statistics that are given to us directly from [redacted]. The effectiveness of [redacted] marketing campaign is reflected in her reports, which include data directly from [redacted]. [redacted] received a preliminary 10 day report and a 25 day report on the performance of her ad. We create every client's ad after the point of sale based off the example ad on our website. That ad is put online within 48 hours. Had [redacted] called to request this, we would have been more than happy to send her a copy of her ad and discuss her marketing campaign, which we did when she called on 6/13/2016.Ultimately, would have loved to work with [redacted] to make her marketing campaign more effective, but cancelled her account at her request. The client's ad was online, reached the guaranteed number of impressions, and we sent [redacted] proof of the performance of her ad with the reports from [redacted]. Considering our services were provided, we are unable to refund [redacted]. If the client would like to discuss this, or has any further questions, she can reach us anytime Monday - Friday, 9 AM - 5 PM (PST) at (800) 469.8013.

I received a call from Craig at this company approximately two days He would not give me the phone number to call him back when I said I wanted to review The company. He was very pushy about getting a credit card and telling me they had been in business eight years and they are accredited on the Revdex.com When I did my research the Revdex.com showed they were not accredited they had only been in business for three years and they had had 32 complaints Craig called me back today and wanted to know if I was interested I told him no and tried to tell him why and he kept cutting me off. When I told him would you please give me a minute to let me finish he said no and hung up on me As pleasant as he was on the first phone call although very pushy about getting a credit card number etc. he was unbelievably rude on the follow up call I would save my money and never go with this company I never gave them any credit card information nor agreed to sign with them Stay away !!","neg-1

BGIN online has for the second time not delivered the service I was promised when I paid them. In this instance they refused to refund me.I Just got off the phone with my account manager who refused to refund my money for not making the 4000 impressions / month in a retargeting campaign. I called to cancel and ask for a refund a couple of weeks ago and was told I had to wait for the final report - convenient for BGIN. 5 days later I get the final report and it is still short of the 4000 impressions. Today I am told they missed a day and the activity on that day coincidently put them over 4000. Run away people - they are cheats! I'll be sure to tell every agent to avoid BGIN's service.Desired SettlementTheir customer service is terrible. I have their "final report" and it did not meet the 4000 impressions promised. I want my fee refunded.Business Response Thank you for the opportunity to respond to [redacted] concerns.We sincerely apologize for [redacted] experience. Over the past month, we have had only a few instances where the dates in our reporting system haven't matched the billing cycle in our account system, causing incorrect data to appear in our reports. After further investigation into these instances, we find that we have indeed reached the guaranteed amount of impressions. We are actively working to address this so that there are no further discrepancies in our reports going forward. In order to ensure [redacted] full satisfaction and compensate for the error in our reporting, we have issued him a full refund. Our Customer Service Manager left a voice message on the client's number listed in our system on 6/10/2016 to inform him of this refund.If [redacted] would like to discuss this, or has any further questions, he can reach us anytime Monday - Friday, 9 AM - 5 PM (PST) at (800) 469.8013.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)It is shameful that BGIN online continues to blame the issue on technical issues that clearly it can control. In fact it is a customer service issue that continues, as I did not get a voice mail explaining the refund. The refund is fine - though I was denied it until I took the issue to the Revdex.com. I will never again use BGIN online's service nor recommend it to any of my thousands of real estate colleagues. I appreciate the help of the Revdex.com!

TELEMARKETING CALL THAT INTRODUCED ME TO WEBSITE MARKETING FOR 99.00 per month (begged me) and then transferred me to another salesperson that kept me on the phone 45 minutes (was told 5 minutes to verify). Committed to one month at 300.00 for website placement (or whatever) and never even received a receipt until I called. At that time I instructed the agent that I want this cancelled and no more drafts out of my account made. Already had paid 300.00 for nothing. Now, I have another draft out of my account for 399.00.Desired SettlementI would like a full refund. No one has contacted me through email, phone, website. The only contact made was by me and I instructed the agent that I did not want my account drafted again.I am requesting a full refund due to paying for absolutely nothing. no one has ever contacted me except the telemarketers. They will not let you off the phone. Business Response Thank you for the opportunity to respond to Ms. [redacted]'s concerns.After receiving notification from the Revdex.com of Ms. [redacted]'s concerns regarding her experience with our company, we reviewed the notes in Ms. [redacted]'s account, as well as the phone call we received from Ms. [redacted] in our Client Services department on March 23, 2015. Ms. [redacted] was unable to locate a sales receipt from us and called-in to inquire about why she had not received a receipt from us or any information regarding her account. During this call, the Client Services Representative speaking with Ms. [redacted] reviewed and confirmed the details of her account, including the date that the original sales receipt and welcome email was sent. The Client Services Representative re-sent this information to Ms. [redacted] and let her know that she was welcome to call back if she had any trouble finding the receipt again. This was the only call we received from Ms. [redacted], however, during this call Ms. [redacted] did not request to have her account canceled, as she reported. In order to resolve the discrepancies in what was reported to the Revdex.com by Ms. [redacted] and the information we had on record, our Client Services Manager reached out to Ms. [redacted] directly. Ms. [redacted] confirmed that she only had one phone call with us in which she did not request to be canceled. Ms. [redacted] believes that she may have requested a refund through our 'no-reply' email address, in which case, we would not have received this request. Our Client Services Manager worked with Ms. [redacted] to determine how to best move forward with her account. Ms. [redacted] decided to downgrade her account to one advertisement. As a courtesy, we refunded her half of the cost of her original ad package, since she never intended to bill the full amount. Ms. [redacted] confirmed with our Client Services Manager that she is satisfied with the resolution of this matter. We are happy that we were able to resolve Ms. [redacted]s concerns and are looking forward to continue working with Ms. [redacted] to meet her online marketing needs. If Ms. [redacted] has any additional questions or concerns regarding her account, we encourage her to contact our Client Services department anytime between 9 AM and 5 PM (PST), Monday - Friday.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)A person called me from the company and was willing to resolve this issue with the billing.We are going to try this service once more with a promise to get updates as to how our paid phrases are working. We are able to cancel at any time if we are not satisfied. Our rate is back to the normal rate of 99.00 per month. And, we have been refunded $199.00. Not the full amount but we will see how this goes.

I received a high pressure sales call telling me that if I paid them a monthly fee, my website would be on the first page of [redacted] searches when anybody typed in [redacted] real estate. I keep checking [redacted], and I have only seen ONE DAY where my website made it on the first page of [redacted]. This place is a fraud, and I want a refund. I also want to make sure they delete my credit card info so I can't be charged again next month for their worthless service. I had a bad feeling about this company, and I should have listened to my gut.Product_Or_Service: Placement on [redacted] search engineOrder_Number: I wasn't given oneDesired SettlementI want a refund of the $149.95 I paid for their useless service.Business Response Thank you for the opportunity to respond to [redacted] concerns.After receiving the complaint, we reviewed the notes in [redacted] account. She signed up for our services on 2/22/2016 and was sent a receipt that same day. There are no further instances of contact with [redacted] after that, until she left a [redacted] comment with concerns regarding her ad on 3/6/2016. Our Client Services Manager reached out to the client after she left the comment. He was unsuccessful, and left a voice message. We received the client's Revdex.com complaint on 3/14/2016. Our Client Services Manager successfully reached out to [redacted] on 3/15/2016 to address her concerns. Although the client's ad was online, it did not perform as well as we would have liked. Therefore we issued [redacted] a full refund and offered a free month trial for our new Premier marketing campaign. The client indicated that she was happy with the outcome, and decided to not pursue the month trial.If [redacted] has any other questions or concerns, we encourage her to contact us at any time between 9AM and 5PM (PST), Monday - Friday.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They say that the ad didn't perform to my satisfaction. Actually, it was supposed to be a [redacted] search where people would see my website on the first page when typing in a search "[redacted] real estate". However, everytime I tried typing in that search, I would never see my ad on the first page, or any page for that matter, with the exception of just one day. As of today, there is no pending refund showing on my online credit card statement. The online statement is updated regularly. I will remove this complaint once I have received the refund.Final Business Response Thank you again for the opportunity to respond to [redacted] concerns.Our accounts show that [redacted] refund in the amount of $149.95 was submitted on 3/16/2016. We emailed the client a transaction ID number to help her locate the funds. If [redacted] has any other questions or concerns, we encourage her to contact us at any time between 9AM and 5PM (PST), Monday - Friday.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Refund received.

Please stay away from this company.Bas sales practice to lure you into using their advertisement services.I had signed up three weeks ago after receiving a local phone call and an agent introduced himself describing their business model of selling search phrases which are used so and so many times by people looking for real estate and they guaranteed that with their methods my name/webpage would appear on the front page of [redacted]. I was curios and signed on paying for one phrase, resisting the sales person to sell me 4 phrases for the price of 2. After three weeks still nothing happened, neither I nor my friends can see me in [redacted] when they search with that phrase. I have called numerous times, had been promised statistics which never arrived and always kind of delayed. Even today when I quit the service they tried to sell me stuff and asked to be patient. What a waste of money and time.Desired SettlementI would like to get my money back.They claim the have no influence over how [redacted] places adds, so if they don't they can't base their business model on it and sell this as their service!This is lying and fraudulent!Business Response Thank you for the opportunity to respond to [redacted] concerns. Our notes show that the client signed up for our services on 1/15/2016. [redacted] called in on 1/28/2016 with concerns regarding his ad placement. Our Client Services representative explained our services and the client was still confused, so we ran a Not Online Ticket, which is an analytic report of our client's advertisement. Our records show that the client's Not Online Ticket was sent out on 1/28/2016 and again on 2/8/2016 when the client called in with concerns over not receiving an email. Our clients often have trouble finding their advertisements, and there can be so many reasons for that. We look into the back-end statistics that are given to us directly from [redacted] to confirm our client's ads are online in front of interested and active buyers and sellers. In the 3 weeks [redacted] ads were live, [redacted] reports that their advertisements received 56 impressions and 2 clicks. Like all good things, effective advertising does take some time. Because we are not [redacted], just advertisers who use their platform, we have to trust their numbers and statistics. But internally, our confidence in our own service is based on a great deal of real world experience.We would have loved to work with [redacted] to make his ads more effective, but ultimately cancelled the client's account at his request. Because his ads were live, our services were provided, and we are unable to issue a refund. If [redacted] has any additional questions or concerns, we encourage him to contact our Client Services department anytime between 9 AM and 5 PM (PST), Monday - Friday.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The company claimed that the phrase we paid for received 260 clicks per months - this can be confirned by a witness who listened in during the phone call.As the company states themselves during the time of being live we received a total of 2 clicks. I don't understand how 2 clicks in 3 weeks will go to 260 clicks in 4 weeks.In addition - there is no proof that there were actually two clicks. There is no record that the report actually came from google neither is there a screenprint of the phrase being in the top position in google.I still think this is not erhical and business misconduct and still want my money back.Final Business Response Thank you again for the opportunity to respond to [redacted] concerns.The phrase, "[redacted]," was searched on average 260 times per month at the time of the sales call on 1/15/2016. Attached is the call in which that is explained. The search rate is different from the click rate, and doesn't guarantee 260 clicks, as we cannot force someone to click the ad once they've searched the phrase. We get all of our analytics directly from [redacted]. Here is an article on [redacted] AdWords about editing ad text: [redacted]. You'll see the format is the same as the screenshot we took, proving we get the numbers straight from [redacted].Generally getting a screenshot of a live ad messes up the ad data. [redacted] actually recommends not searching for your own phrase. It can be difficult to find your phrase because [redacted] rotates it, so if you're looking for your ad and find it, [redacted] may then rotate it out and a potential client will miss it.However, when a client asks for a screenshot, we are more than happy to get that to them. A screenshot of [redacted] ad is also attached. We understand it's tough to take our--and [redacted]'s--word for it, but the numbers speak for themselves. [redacted] ads were live in front of interested and active buyers for the 3 weeks they were online, receiving 2 clicks and 60 impressions. Like we said previously, effective advertising does take time. Prospective clients don't typically call the first agent they see in an online search, and don't go through the home buying or selling process in 3 short weeks. It takes repeated exposure, which is why online marketing is an investment. If [redacted] has any additional questions or concerns, we encourage him to contact our Client Services department anytime between 9 AM and 5 PM (PST), Monday - Friday.

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Description: Advertising - Internet

Address: 297 Kingsbury Grade STE 1124, Stateline, Nevada, United States, 89449-9804

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www.bginonline.com

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Shady, yet now dead: once upon a time this website was reported to be associated with BginOnline.com, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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