BGR Security Systems Ltd

Customer returned product and requested creditThere was a delay from the manufacturer in processing the credit memo to Q SourceOnce we received our credit, we issued credit to the customer's invoiceWe use [redacted] for our credit card services and they only allow for returns to be made within days from the original order dateBy the time this order was produced, shipped, returned and was credited it had past that time frame so the credit to the VISA card would not go through [redacted] (via [redacted] ) was then contacted to obtain the VISA credit card information in order to get the credit processed manuallyThis credit was processed and posted on 7/ [redacted] for the $We apologized for the inconvenience and communication error and worked to resolve the issue as quickly as possible

Customer returned product and requested credit. There was a delay from the manufacturer in processing the credit memo to Q Source. Once we received our credit, we issued credit to the customer's invoice. We use [redacted] for our credit card services and they only allow for returns to be made...

within 60 days from the original order date. By the time this order was produced, shipped, returned and was credited it had past that time frame so the credit to the VISA card would not go through. [redacted] (via [redacted]) was then contacted to obtain the VISA credit card information in order to get the credit processed manually. This credit was processed and posted on 7/** for the $156.21. We apologized for the inconvenience and communication error and worked to resolve the issue as quickly as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]