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BGS Glass Service

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BGS Glass Service Reviews (3)

We had the entryway doors and framing of our retail store redone by BGS Glass. [redacted] and his staff were very friendly and professional. They arrived early and made sure they had one of the doors done before we opened so as to not cause a problem for customer traffic. We had 3 quotes done before we settled on a company and BGS was the lowest quote, yet I feel like we had Cadillac service and products installed. We had a small problem with one of the locks that we insisted they used from our old doors; a call to [redacted] and the next day 2 employees were here swapping the lock. I would highly recommend them to everyone I know and those I don't know as well.

Review: The windows that were replaced were replaced due to leaking. However, the new windows are leaking worse than the old ones! They have come out 3 times to fix the issue and have failed. I had to pay them for defaulted windows and out the money. I would have been better off not replacing them at all.Desired Settlement: I would like all my money back so that I can choose a different company to re replace the windows. I have given them several chances to fix the problem on my own. Now I need help resolving the issue please.



In regards to the customer complaint. BGS Glass Service is

committed to customer service and strives for 100% satisfaction. First off BGS

did NOT replace the windows as stated; BGS only replaced the insulated


I had a frameless glass shower door installed in my master bathroom by BGS. They impressed me from the start compared to other companies I looked into. Even the small things I noticed, like how they wore booties in my house when other companies did not. They also put blankets down to protect my carpet. When I got my estimate they provided me with different options ands pictures via email. They were easy to get a hold of and very personable. They did a very nice job on the installation and paired attention to all details -carefully trimming seals to fit some of my uneven tiles. They cleaned up well too, including the glass. They were the best priced company with installation as well.

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Description: Glass - Beveled, Carved, Ornamental, Glass - Block, Screens - Door & Window, Shower Doors & Enclosures, Storm Windows & Doors, Windows, Glass - Plate and Window, Storm Windows & Doors - Repair, Windows - Repairing, Screen Repair, Glass - Broken, Doors - Installation, Doors - Patio, Glass - Repair, Windows & Doors - Installation & Service, Windows - Wood, Glass - Tempered, Windows - Vinyl, Glass, Mirror & Screen Companies, Doors - Commercial, Doors - Industrial, Fire Doors & Shutters, Screens - Windows, Doors - French, Door Closers & Checks - Repairing, Doors - Repair, Glaziers, Windows - Installation & Service, Glaziers Supplies, Table Tops, Door Closers & Checks, Door Frames, Doors, Glass Circles & Specialty Shapes, Glass and Glazing Contractors (NAICS: 238150)

Address: 1620 Arcadian Ave, Waukesha, Wisconsin, United States, 53186


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