BGS Glass Service Reviews (3)
We had the entryway doors and framing of our retail store redone by BGS Glass. [redacted] and his staff were very friendly and professional. They arrived early and made sure they had one of the doors done before we opened so as to not cause a problem for customer traffic. We had 3 quotes done before we settled on a company and BGS was the lowest quote, yet I feel like we had Cadillac service and products installed. We had a small problem with one of the locks that we insisted they used from our old doors; a call to [redacted] and the next day 2 employees were here swapping the lock. I would highly recommend them to everyone I know and those I don't know as well.
Review: The windows that were replaced were replaced due to leaking. However, the new windows are leaking worse than the old ones! They have come out 3 times to fix the issue and have failed. I had to pay them for defaulted windows and out the money. I would have been better off not replacing them at all.Desired Settlement: I would like all my money back so that I can choose a different company to re replace the windows. I have given them several chances to fix the problem on my own. Now I need help resolving the issue please.
In regards to the customer complaint. BGS Glass Service is
committed to customer service and strives for 100% satisfaction. First off BGS
did NOT replace the windows as stated; BGS only replaced the insulated
I had a frameless glass shower door installed in my master bathroom by BGS. They impressed me from the start compared to other companies I looked into. Even the small things I noticed, like how they wore booties in my house when other companies did not. They also put blankets down to protect my carpet. When I got my estimate they provided me with different options ands pictures via email. They were easy to get a hold of and very personable. They did a very nice job on the installation and paired attention to all details -carefully trimming seals to fit some of my uneven tiles. They cleaned up well too, including the glass. They were the best priced company with installation as well.
BGS Glass Service Rating
Description: Glass - Beveled, Carved, Ornamental, Glass - Block, Screens - Door & Window, Shower Doors & Enclosures, Storm Windows & Doors, Windows, Glass - Plate and Window, Storm Windows & Doors - Repair, Windows - Repairing, Screen Repair, Glass - Broken, Doors - Installation, Doors - Patio, Glass - Repair, Windows & Doors - Installation & Service, Windows - Wood, Glass - Tempered, Windows - Vinyl, Glass, Mirror & Screen Companies, Doors - Commercial, Doors - Industrial, Fire Doors & Shutters, Screens - Windows, Doors - French, Door Closers & Checks - Repairing, Doors - Repair, Glaziers, Windows - Installation & Service, Glaziers Supplies, Table Tops, Door Closers & Checks, Door Frames, Doors, Glass Circles & Specialty Shapes, Glass and Glazing Contractors (NAICS: 238150)
Address: 1620 Arcadian Ave, Waukesha, Wisconsin, United States, 53186
Add contact information for BGS Glass Service