BH Enterprises

After speaking with the client’s insurance company and [redacted] , we have exhausted every effort on behalf of Dr [redacted] office for the client in trying to resolve the client’s issue with regards to a laboratory bill the client received from [redacted] Once again, this bill did not come from Dr [redacted] We certainly take these issues seriously and always willing to help resolve in any way we canIt is difficult to resolve when the dispute is primarily between the client's insurance benefits and [redacted] We also contacted our provider representative with [redacted] in early August and was told the client’s bill can be resubmitted for reconsideration I personally called [redacted] in August to inquire about the status of the clients account and bill I was told to call back in 3-weeks, since it was in the processing state between [redacted] and the client’s insurance As of today, September 10, I was able to obtain further information regarding the clients accountI was told by the billing representative at [redacted] that the client’s bill is currently in the “appeal process” between the clients’s insurance and [redacted] The representative also informed me it could very well take another weeks to process The billing representative at [redacted] also stated the “client has not been invoiced again since it is in the appeal process”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I appreciate the steps they have made, but this issue is FAR from over I still face a $2,bill through no choice of my own, Dr [redacted] and his staff are responsible for this There is no resolution, other than they are finally worried about their reputation I was literally given NO OTHER option by the their staff in prior conversations -- they had a "new billing company" and there was NO ONE to talk to about their billing practices.When this issue is resolved, I will certain publicly let everyone know it is actually resolved Regards, [redacted]

After speaking with the client’s insurance company and [redacted], we have exhausted every effort on behalf of Dr. [redacted] office for the client in trying to resolve the client’s issue with regards to a laboratory bill the client received from [redacted]. Once again, this bill did not come from Dr. [redacted]. We certainly take these issues seriously and always willing to help resolve in any way we can. It is difficult to resolve when the dispute is primarily between the client's insurance benefits and [redacted].  We also contacted our provider representative with [redacted] in early August and was told the client’s bill can be resubmitted for reconsideration.  I personally called [redacted] in August to inquire about the status of the clients account and bill.  I was told to call back in 3-4 weeks, since it was in the processing state between [redacted] and the client’s insurance.  As of today, September 10, 2014 I was able to obtain further information regarding the clients account. I was told by the billing representative at [redacted] that the client’s bill is currently in the “appeal process” between the clients’s insurance and [redacted]. The representative also informed me it could very well take another 4 weeks to process.  The billing representative at [redacted] also stated the “client has not been invoiced again since it is in the appeal process”.

ATTN: Brittney Glass,
This is a follow-up letter to the previous response we sent on 7/26/14 regarding compliant ID: [redacted].
Our office has taken the appropriate steps in contacting the customer's insurance carrier in regards to the customers bill she received from [redacted]....

We have also taken measures to contact [redacted] in trying to resolve this issue with her outstanding bill.  Please advise the customer of the steps we are making to resolve this matter.
Again, we are requesting this complaint to be dismissed on behalf of Dr. [redacted] and New Image Family Medicine LLC.
Sincerely,
--
[redacted]
Business Administrator
New Image Family Medicine, LLC
Office ###-###-####
Fax ###-###-####
www.newimagefm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the steps they have made, but this issue is FAR from over.  I still face a $2,000 bill through no choice of my own, Dr. [redacted] and his staff are responsible for this.  There is no resolution, other than they are finally worried about their reputation.  I was literally given NO OTHER option by the their staff in prior conversations -- they had a "new billing company" and there was NO ONE to talk to about their billing practices.When this issue is resolved, I will certain publicly let everyone know it is actually resolved.
Regards,[redacted]