Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey came to my house and replaced the duct- work in questionI will not pursue the refund for
the Roto Rooter expense ($162.94) incurred as a result of their mistake
Sincerely,
*** ***
The notes in our system state customer was left messages to resolve.Regardless, I personally left a message on [redacted] cell phone and home phone at 10:30 am today.Additionally I sent him an email to call me to discuss the resolution to this matter. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have replaced the entire unit. I will send a copy of bill to vendor. However, we still have the problem of misdiagnosis. My complaint when I called vendor was that the room was not getting cold. The air coming out of unit was cold. I have been told by another professional that it was the air handler that needed professional cleaning, which was never even opened.
I had always cleaned the filter that was accessible to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In reviewing [redacted] claim, we must disagree with his time line of phone calls with our office.His calls were handled promptly and expeditiously.Upon diagnosis of [redacted] air handler our technician determined there was a failed motor. The failure was not typical or inline with a normal motor...
failure and after discussion with the manufacturer, it was deemed this would not be covered under the manufacturers warranty as there was an outside condition contributory to this failure.[redacted] was explained the situation and told he would need to pay for the repairs needed. We also explained if we were able to get the motor covered under warranty from the manufacturer, we would reimburse the cost of the motor. The manufacturer agreed to evaluate the motor as a courtesy to us, but the customer was given no false hope.Therefore we sent the motor out for examination and to date have not received a verdict. This process could take up to 90 days and currently were at a touch over 60.We have had no communication with the customer prior to today except for the below email from him yesterday which stated he would call us and never did. It was our plan to reach out to [redacted] today since we didn't hear from him yesterday. So as it stands, the only thing we could have done better is to call the customer to notify him we have not heard from the manufacturer and will stay on top of the situation and be in touch once we have a resolve. So for that we apologize.We will follow up on this matter frequently to resolve one way or the other. Other than that, we believe there is nothing further that can be done.[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The person who responded to my complaint was not truthful: No one ever contacted me about this problem despite the numerous calls that I have made to them. I have yet to be contacted about this issue and it still remains unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have been dealing with [redacted] on recent heating issues which is correct. On two separate occasions we had two separate factory trained technicians advise [redacted] he needed a control board and related electronics in his heating equipment replaced.On both occasions he didn't wish to...
proceed and did not want to have the repairs made. After subsequent multiple conversations from our office, we agreed to make a third visit to his home. This visit being after he called another company that he told us was unable to make the needed repairs. Had this other company made repairs, he would have no need to call us back in, especially if he was unhappy with our original two diagnosis. Shelli explained to [redacted] that we would be glad to send a technician back to his home, in doing so our normal visit charge of $159.00 would apply. He was also told if we did any repairs, we would waive the $159.00. [redacted] agreed and we scheduled the visit. Upon our technicians arrival, as we customarily do, our technician reviewed the call and the charges. [redacted] got belligerent, vulgar and loud at which time my technician left and did not enter his home. A complete waste of our time and money!![redacted] spoke with Shelli the following day and she again recapped their previous conversation and what the expected costs would be. At this point [redacted] claimed he would not pay any monies and he was told we would be unable to help him.There is no warranty issue here, just a simple case of someone wanting something for nothing. The fact of the matter is, we should be sending [redacted] a bill for our time wasted. As far as the surge protector, yes our tech responded to the question of what causes electrical components to fail which is typically 90% of the time, power fluctuations and a surge protector would resolve these issues.[redacted] called in an electrician (licensed I would assume) whom apparently felt a surge protector was warranted after evaluating [redacted] home. As a master electrician and professional, I cant imagine a company installing something that wasn't needed. Typically a surge protector will protect all electronics in a home and this day and age is a useful piece of equipment regardless. Therefore, we find [redacted] claim invalid and unwarranted with no cause for any kind of refund.
After discussing this situation with our technician, we have a difference of opinion and what was and wasn't said.I am a licensed Master technician for over 30 years, and I can absolutely say it certainly is possible a fouled condenser coil led to the failure of the compressor.It is possible...
for this condition to weaken the compressor over time and cause its eventual failure, whether it be a week or a year after the condenser coil was cleaned.It is apparent regular maintenance was not performed on this system since its installation.It is IMPOPSSIBLE for any one to diagnose an air conditioning system over the phone theorizing what caused it failure.That being said, I am currently not open to providing a refund. However pending review of the receipts for the work that was eventually done by others we may consider it.The documentation can be emailed directly to [redacted] attention Joe B
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey came to my house and replaced the duct- work in questionI will not pursue the refund for
the Roto Rooter expense ($162.94) incurred as a result of their mistake
Sincerely,
*** ***
The notes in our system state customer was left messages to resolve.Regardless, I personally left a message on [redacted] cell phone and home phone at 10:30 am today.Additionally I sent him an email to call me to discuss the resolution to this matter. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have replaced the entire unit. I will send a copy of bill to vendor. However, we still have the problem of misdiagnosis. My complaint when I called vendor was that the room was not getting cold. The air coming out of unit was cold. I have been told by another professional that it was the air handler that needed professional cleaning, which was never even opened.
I had always cleaned the filter that was accessible to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In reviewing [redacted] claim, we must disagree with his time line of phone calls with our office.His calls were handled promptly and expeditiously.Upon diagnosis of [redacted] air handler our technician determined there was a failed motor. The failure was not typical or inline with a normal motor...
failure and after discussion with the manufacturer, it was deemed this would not be covered under the manufacturers warranty as there was an outside condition contributory to this failure.[redacted] was explained the situation and told he would need to pay for the repairs needed. We also explained if we were able to get the motor covered under warranty from the manufacturer, we would reimburse the cost of the motor. The manufacturer agreed to evaluate the motor as a courtesy to us, but the customer was given no false hope.Therefore we sent the motor out for examination and to date have not received a verdict. This process could take up to 90 days and currently were at a touch over 60.We have had no communication with the customer prior to today except for the below email from him yesterday which stated he would call us and never did. It was our plan to reach out to [redacted] today since we didn't hear from him yesterday. So as it stands, the only thing we could have done better is to call the customer to notify him we have not heard from the manufacturer and will stay on top of the situation and be in touch once we have a resolve. So for that we apologize.We will follow up on this matter frequently to resolve one way or the other. Other than that, we believe there is nothing further that can be done.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The person who responded to my complaint was not truthful: No one ever contacted me about this problem despite the numerous calls that I have made to them. I have yet to be contacted about this issue and it still remains unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have been dealing with [redacted] on recent heating issues which is correct. On two separate occasions we had two separate factory trained technicians advise [redacted] he needed a control board and related electronics in his heating equipment replaced.On both occasions he didn't wish to...
proceed and did not want to have the repairs made. After subsequent multiple conversations from our office, we agreed to make a third visit to his home. This visit being after he called another company that he told us was unable to make the needed repairs. Had this other company made repairs, he would have no need to call us back in, especially if he was unhappy with our original two diagnosis. Shelli explained to [redacted] that we would be glad to send a technician back to his home, in doing so our normal visit charge of $159.00 would apply. He was also told if we did any repairs, we would waive the $159.00. [redacted] agreed and we scheduled the visit. Upon our technicians arrival, as we customarily do, our technician reviewed the call and the charges. [redacted] got belligerent, vulgar and loud at which time my technician left and did not enter his home. A complete waste of our time and money!![redacted] spoke with Shelli the following day and she again recapped their previous conversation and what the expected costs would be. At this point [redacted] claimed he would not pay any monies and he was told we would be unable to help him.There is no warranty issue here, just a simple case of someone wanting something for nothing. The fact of the matter is, we should be sending [redacted] a bill for our time wasted. As far as the surge protector, yes our tech responded to the question of what causes electrical components to fail which is typically 90% of the time, power fluctuations and a surge protector would resolve these issues.[redacted] called in an electrician (licensed I would assume) whom apparently felt a surge protector was warranted after evaluating [redacted] home. As a master electrician and professional, I cant imagine a company installing something that wasn't needed. Typically a surge protector will protect all electronics in a home and this day and age is a useful piece of equipment regardless. Therefore, we find [redacted] claim invalid and unwarranted with no cause for any kind of refund.
After discussing this situation with our technician, we have a difference of opinion and what was and wasn't said.I am a licensed Master technician for over 30 years, and I can absolutely say it certainly is possible a fouled condenser coil led to the failure of the compressor.It is possible...
for this condition to weaken the compressor over time and cause its eventual failure, whether it be a week or a year after the condenser coil was cleaned.It is apparent regular maintenance was not performed on this system since its installation.It is IMPOPSSIBLE for any one to diagnose an air conditioning system over the phone theorizing what caused it failure.That being said, I am currently not open to providing a refund. However pending review of the receipts for the work that was eventually done by others we may consider it.The documentation can be emailed directly to [redacted] attention Joe B