My husband and I had a terrible experience with this moving companyWe were given an estimate in which they went $over the estimated priceThey tricked my husband who doesn't speak English well into signing papers that were (said we had extra fees because they had to carry feet when really they carried less than 20) and then told me that it wasn't their problem he signed their papers and that I should have been there to stop himOne of their employees said that it's not her fault his English is badShe was extremely racist about all of itI tried my best to sort things out on the phone but she was incredibly rude and hard to talk toWe are disappointed and offended by the different comments that were made to usWe have moved before and never had a problemWe were told we had nothing to worry about and that we were far under the minimum weightWe ended up paying $more than we were supposed to
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no resolution suggested in this response I still have not heard from a manager or anyone at BHT despite multiple calls and the secretary telling me that the manager would call us In response to their letter- The "written revised charges" form was not given to my husband or I until AFTER the truck was completely loaded As I stated in my initial complaint we did add some items and expected an approximate $increase I made the company aware of this before their arrival After the drivers loaded the truck they stated that their initial estimate was inaccurate and that it never should have been given to me These movers said that they felt that the estimate given was way below what I would've needed for my reported goods and recommended I contact the manager to tell them in order to lower the rates since the company had intentionally given a wrong quote West Coast Van Lines states that BHT is responsible for all of the over charged and damages (this is publicly written on their response to Revdex.com) With all this said, this company has still yet to return any of my requests for phones calls and has not attempted to resolve any of the issues Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This customers move from CA- NC was completed in full by the companyCustomer explained that her first day available for delivery was for May 12th, but wanted to write down the 9th of May to get her house-hold goods soonerWe planned accordingly for customer let her know the trailer was on its way for delivery when it left CaliforniaWe then advised her several days before it arrivedCustomer stated her landlord would be able to let us in because she wasn't available to receive the deliveryWhen the day for delivery arrives, customer advises the landlord wont be able to let us in and we are unable to wait for shipper for two more days without over-night fees costing $each overnight waiting chargeWe make a decision for the customer and advised her we will be unloading her shipment in a storageWe will then be delivering her house-hold goods to her home when she is ready to accept deliveryThe first day of delivery the customer put down on paperwork, we were reaching a goal to deliver between 5-days from that date and we didWe didn't charge at all any overnight fee $p/nightWe did not charge a re-delivery fee $On top of that we did not charge a storage fee for the unit that we paid to hold her stuff until she was readyWe try and make customer happy as much as we canUnfortunately, even not charging customer full price for all services and putting money from our pocket to cover expenses is not enoughWe try and satisfy customers and make them happy with the choice they made for their move, we apologize for any inconvenience you had to go through, but we appreciate and sincerely thank you for your business
To whom this may concern, Everything that I will discuss about will have an attachment of paperworkCustomer [redacted] job # [redacted] was booked for pick up with a window frame for 03/06/- 03/07/Pick up was scheduled for 03/07/and the time frame provided for the customer was 10:00a.m- 2:00p.mFirst issue I want to provide about the customer bringing up is that upon pick up the crew did not only load the items stated on the initial contract but we went ahead and loaded extra items that the customer did not provide nor inform she would be moving from [redacted] to *** [redacted] ***'s estimate was provided and given to her based on 5,000lbs at the rate of $per pound based on the inventory she provided our salespersonThe other charge is the 10% diesel/fuel surcharge based on the 5,000lbsCustomer is getting charged only for the weight and the 10% diesel/fuel surchargeNowhere in her contract or paperwork does it say she is getting charged for any storage or any extra charges for anything elseThe weight is determined by the weight scale tickets that are done prior to loading the truck and after its already loadedWhen the crew arrived for pick up the customer was given a estimate of what the new charges could beThis paperwork [redacted] read, understood and signed at bottom Second problem [redacted] mentioned is her delivery dateOn the contract as first day of delivery [redacted] wrote down 03/11/as her 1st available delivery dateWhich you can find on the top right corner of the revised estimateOur sales representatives advised customer that delivery usually takes between 7- business days to deliver her household goodsHer shipment is out for delivery she was advised on March 11,that the trailer was to be loaded on Friday and wouldn't leave [redacted] until Saturday 14, We would go ahead and inform her on Monday 16, the drivers name and numberWhich she was informed and provided that informationAs for the schedule of delivery for [redacted] ***'s household goods, it is scheduled to be delivered on March 18, That is the 8th business day from the day she was picked upBy law we have business days from the 1st available delivery date to delivery customer's household goodsWe have managed to get her goods to her within the window frame our sales repprovided to her No one has threatened nor advised [redacted] that her household goods would never be delivered to herWe want to go ahead and deliver your household goods as soon as possibleWe strive to be a good company and to be able to provide the best customer serviceOur crew at pick up did their best on trying to protect the customer furniture by using as needed ; blankets,padding, belts, ties and strapsWe have tried to explain to [redacted] the breakdown we just wrote about, but customer insist on us applying a discount to her move
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, the reason I hired B.H.TTransportation/Everything Moves was because of their advertisement in big bold RED letters that state: NO HIDDEN COSTS The original quote that [redacted] gave was $1,which included my new Maytag refrigerator and dinette setAs soon as the movers were in my apartment they glanced around for a few minutes and stated it would be $moreI was livid and called my son who is a Pastor in Tulare, CAHe came over to witness the following events and advised me deal with the company and not the moversThe company is lying about the size of my boxes [redacted] stated that I could have medium size boxes and I had I purchased the medium size boxes from [redacted] ***I was also not informed that the company would transfer my belongings to another truck which is presumably the cause of the severe damage to my new furnitureMy TV stand was totaledMy new sleigh bed was chipped in several areas and my new dresser was severely damaged and I had to take a huge loss leaving my refrigerator & dinette set behindI was not going to pay the excessive extra amount of $ I did file a claim with their insurance company and they stated for lbs of damage, I would receive $108...in which I have not seen to date I truly wanted to attempt the arbitration process but I felt like I had accumulated so much loss that the stress would just be unbearableWhen I discovered that my top dresser drawer had been broken and it was empty, that's when it occurred to me that my deceased brother's letters and cards to me were missing and they cannot be replacedIt appears that they glued the drawer back together and I submitted all of those pictures of the damages to the company's insurance company for your review if you need to see them as proof I am so beyond words to describe what I feel about this company and the way that they conduct their businessI was at their mercy because they had my belongingsIs it not a little ironic that they are apologizing so you can see it in writing? The incident occurred in SeptemberNot once did they try to apologize to me for their actionsMy losses go way further than $which is a slap in the face for what they have done to me I wonder if they can sleep at night knowing how they take advantage, mislead, cause great damage to decent people and their belongingsAfter the initial quote was given and I paid a fee of the down payment of $to ***, not once was there ever a mention of what might occur when the movers got thereThey should not be allowed to be in businessadvertisement and deceitfulness Regards, [redacted]
To whom it may concern,As we stated before the reason this job had a different amount from the estimate is due to the size of the furniture itself, and the boxes customer hadThe information the customer provided us with was NOT completely accurateIt was not our intention to charge the customer nor did we want this customer to inquire any additional charges, or any surprisesThe customer made the decision after talking with the Manager of taking a washerWasher was not on the inventory which alternated the total of the cubic feet of the estimated provided.Regarding the damages the furniture that was picked upFurniture had several descriptions of it being scratched, this was filled out upon pick up on the inventory so we can avoid problems down the roadWe did go ahead and provide a claim number in which you have filed a claim through and we have made sure you received the check sent out to youWe went ahead and attached the claim form with information customer provided with the settlement of the claimCustomer stated she never received the check, but records show the check had been deposited on April 28, We do apologize once more and we are extremely sorry for the inconvenience
The estimate the customer was given includes the pick up window of 06/15/2014-06/20/Estimate also includes the cubic feet according to the inventory list customer provided us with, along with extra notes customer provided to our sales representativesDiscounts and costs of total move are also included With that being said the customer was picked up on June 15,and time frame given between 3:00-7:00p.mThe time and date given was confirmed with the customerAt pick up customer had more items than what he had provided us with in the initial estimateBefore loading the truck with his household goods, customer was explained the charge for the extra items he was takingCustomer understood and signed on the revised form filled at pick up Customer was contacted on June 19, and given his remaining balanceHe was explained with a breakdown for the charges, customer stated, "he didn't have the money to pay" also "i have a budget"Customers estimate already included a discount and customer admitted he had added more items that what he initially had provided us withWe went ahead and provided the customer with an additional discount of $I spoke with customer regarding 1st available delivery date and he stated that he was able to accept delivery starting June 22,He was explained the delivery processWe try and satisfy all of our customers needs and their preferred delivery dates, unfortunately due to the fact that its summer and we are very busy we cant guarantee preferred delivery datesWe try and deliver within business days of first available delivery date and not longerCustomer understood that we will try our best and accommodate his needs On July 11th,customer was given a window frame for delivery 14th-16th of JulyI let customer know the driver will give him a call a day prior to arriving to his destinationI provided the customer with the drivers name and phone number On July 15,Customer called asking for a discount due to late deliveryExplained to him again the process of delivery and explained that he'd been provided with two discounts alreadyWe couldn't provide another additional discount Delivery took place on July 16,Customer called me very upset while delivery was taking place said a lamp had been broken and that there was boxes missingI tried to speak to customer regarding the process of what we can do about thisI told him to relax, I apologized for the damages and let him know that on the inventory sheet he can go ahead and write damages under the remarks and exceptionsI also spoke with the driver, customer was giving the driver a hard time for the broken item, driver let him know that he has to call the office for these kind of issuesThere isn't anything my driver can do at that very momentCustomer stated that he wasn't going to sign on the paperwork until he went through his boxesMy driver wanted to avoid any conflict with the customer and let him know that he had to leave and couldn't wait until customer went through boxes packed by owner with contents being unknown to carrierI spoke with the customer and let him know we have a claim department that will take care of him In conclusion the customer was provided with the claim number and websiteHe was told he will be guided step by step when filing a claimClaim department will contact the company and ask for the inventory sheet for any items that are missing, broken or damagedAgain, we apologize for any inconveniences of this moveWe tried to help understanding the customers needs, and we did as much as we could by trying to make this a smooth move for him We provided customer with two discounts, we explained the difference in the remaining balance, we delivered customer before the business day periodWe explained process for any inconvenient broken , damaged or missing items We can only do so much and we tried the most we could to make this customer happyIt just seemed it was never enough
To Whom It May Concern, Job No [redacted] has been deliveredCustomer wanted delivery to happen on the 25th of MayInstead delivery happened on June 09, We usually take 7-days to deliver from the “1st Available Delivery Date” for customer advised dispatchWe were not running late for delivery nor we were during the time shipment was in transitCustomer’s usually think that the date they put down on paperwork will be the date delivery will take placeWith that being said, we provided customer compensation of $in the method of a check, just for good fate so our customers are happyWe emailed customer where he replied stating that he agreed and is happy with the amount of $Email Attachments Below, Confirmed By Customer: Per our conversation, both shipper and the moving company have come to an arrangement of $compensation in the method of a check which will be sent out to you by mail Looking over paperwork, we want you to keep in mind that you first available date for delivery written on paperwork is 25th of May, Based on our contract we have window of up to business days to deliver your household goodsAs of today we are still within the window and will be delivering before the business days are over We understand your situation and to provide a good service and of good fate for our customer to be happy we have agreed on $compensation Please confirm: • Conversation with Repat Bht Transportation regarding job [redacted] .• Confirmation of agreeing the $100.00• Confirming of the address of where check will be mailed to
Never never never.... never again. BHT was the absolute worst moving/transportation company I have ever used. From top to bottom this company had the worst customer service I have ever experienced. ***, who assisted in setting up the reservation initially presented herself and the company as a shining example of what a moving company should be. Come to find out that both parties were far from shining examples. ***, became worthless and unable to help with anything regarding the move after the initial contract was setup. [redacted] or [redacted] in "Dispatch" was just as useless. Between being constantly lied and ignored about the date of our goods leaving their pickup location and arriving at their final destination this person failed to provide any accurate information. Our move was quoted at a maximum of 8 days but was assured that this move "always" takes 4. Come to find out our things did not leave the state until three weeks after the initial pickup. This whole company is a scam and I feel lucky to have received MOST of my goods back. Although it took a month, a box was missing and some of our property was damaged. It took threatening them with contacting the police to finally get our things delivered. Unlucky for us this was not the end of our pain with this moving company. The company sent out two men in an unmarked forty foot truck with graffiti on it. They sent it to the WRONG address. Then when it finally got to our house, the two men tried to convince us that the truck couldn't be parked close enough to our house, and that we had to pay additional fees for moving our stuff further then 75 feet. We said HELL NO, and we would get a measuring tape and that we were not going to pay them a DIME more because of all the [redacted] we went through. They quickly backed down and low and behold it was NOT even close to 75ft. We measured it after they left. From start to finish this place is a nightmare. STAY AWAY. ITs a scam. You will loose things, not get your stuff for over a month, your stuff will be damaged and you will be swindled out of more money and time. THEY ARE LIARS. There is NO question about that. All that comes out of their mouths are lies.
To Whom It May Concern,Job No [redacted] move taking place from [redacted] , CA- [redacted] , MS has been handled the best and most professional way the company could handle it As customer stated, she initially booked the job and got a quote from the company West Coast Van LinesThe reason why this customer was charged more than the estimate it’s because the customer decided to take additional itemsThe “Revised Written Estimate” form the customer speaks of, the moving company legally has to fill out the form prior to loading, especially if shipment has more items than what customer provided when booking the jobThe reason this is done, is so the customer is aware of the charges before loading, customer gets no surprises after piis completed, and customers are able to say if they want to proceed with the move or to not even start itCustomer put as her “1st available date for delivery” June1st Customer got delivered on June 2nd She had some damages done to her household goodsWe provided claim department numberOur claim department is a third party unless the customer decides to purchase insuranceWe apologize if customer feels we have done damages to her goods intentionally, but that is not the case at all On a final note, the “intentional misquote they provided” should be talked directly with the company who booked the job for this customerUnfortunately, the agent who does the pigets caught in between of what the broker and customer said to each other and promised each otherThe agent in this case, performs the move based on the rules and regulationsWe go by the book to avoid problems or any issues with customers We apologize and will keep in contact with the claim department to make sure settlement has been clearedWe apologize even though it is out of our hands to control what the sales representative provided customer with when they are not working directly with us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated previously, the reason I hired B.H.TTransportation/Everything Moves was because of their advertisement in big bold RED letters that state: NO HIDDEN COSTS The original quote that [redacted] gave was $1,which included my new Maytag refrigerator and dinette setAs soon as the movers were in my apartment they glanced around for a few minutes and stated it would be $moreI was livid and called my son who is a Pastor in Tulare, CAHe came over to witness the following events and advised me deal with the company and not the moversThe company is lying about the size of my boxes [redacted] stated that I could have medium size boxes and I had I purchased the medium size boxes from [redacted] ***I was also not informed that the company would transfer my belongings to another truck which is presumably the cause of the severe damage to my new furnitureMy TV stand was totaledMy new sleigh bed was chipped in several areas and my new dresser was severely damaged and I had to take a huge loss leaving my refrigerator & dinette set behindI was not going to pay the excessive extra amount of $ I did file a claim with their insurance company and they stated for lbs of damage, I would receive $108...in which I have not seen to date I truly wanted to attempt the arbitration process but I felt like I had accumulated so much loss that the stress would just be unbearableWhen I discovered that my top dresser drawer had been broken and it was empty, that's when it occurred to me that my deceased brother's letters and cards to me were missing and they cannot be replacedIt appears that they glued the drawer back together and I submitted all of those pictures of the damages to the company's insurance company for your review if you need to see them as proof I am so beyond words to describe what I feel about this company and the way that they conduct their businessI was at their mercy because they had my belongingsIs it not a little ironic that they are apologizing so you can see it in writing? The incident occurred in SeptemberNot once did they try to apologize to me for their actionsMy losses go way further than $which is a slap in the face for what they have done to me I wonder if they can sleep at night knowing how they take advantage, mislead, cause great damage to decent people and their belongingsAfter the initial quote was given and I paid a fee of the down payment of $to ***, not once was there ever a mention of what might occur when the movers got thereThey should not be allowed to be in businessadvertisement and deceitfulness Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no resolution suggested in this response I still have not heard from a manager or anyone at BHT despite multiple calls and the secretary telling me that the manager would call us In response to their letter- The "written revised charges" form was not given to my husband or I until AFTER the truck was completely loaded As I stated in my initial complaint we did add some items and expected an approximate $increase I made the company aware of this before their arrival After the drivers loaded the truck they stated that their initial estimate was inaccurate and that it never should have been given to me These movers said that they felt that the estimate given was way below what I would've needed for my reported goods and recommended I contact the manager to tell them in order to lower the rates since the company had intentionally given a wrong quote West Coast Van Lines states that BHT is responsible for all of the over charged and damages (this is publicly written on their response to Revdex.com) With all this said, this company has still yet to return any of my requests for phones calls and has not attempted to resolve any of the issues Regards, [redacted]
My husband and I had a terrible experience with this moving companyWe were given an estimate in which they went $over the estimated priceThey tricked my husband who doesn't speak English well into signing papers that were (said we had extra fees because they had to carry feet when really they carried less than 20) and then told me that it wasn't their problem he signed their papers and that I should have been there to stop himOne of their employees said that it's not her fault his English is badShe was extremely racist about all of itI tried my best to sort things out on the phone but she was incredibly rude and hard to talk toWe are disappointed and offended by the different comments that were made to usWe have moved before and never had a problemWe were told we had nothing to worry about and that we were far under the minimum weightWe ended up paying $more than we were supposed to
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no resolution suggested in this response I still have not heard from a manager or anyone at BHT despite multiple calls and the secretary telling me that the manager would call us In response to their letter- The "written revised charges" form was not given to my husband or I until AFTER the truck was completely loaded As I stated in my initial complaint we did add some items and expected an approximate $increase I made the company aware of this before their arrival After the drivers loaded the truck they stated that their initial estimate was inaccurate and that it never should have been given to me These movers said that they felt that the estimate given was way below what I would've needed for my reported goods and recommended I contact the manager to tell them in order to lower the rates since the company had intentionally given a wrong quote West Coast Van Lines states that BHT is responsible for all of the over charged and damages (this is publicly written on their response to Revdex.com) With all this said, this company has still yet to return any of my requests for phones calls and has not attempted to resolve any of the issues Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This customers move from CA- NC was completed in full by the companyCustomer explained that her first day available for delivery was for May 12th, but wanted to write down the 9th of May to get her house-hold goods soonerWe planned accordingly for customer let her know the trailer was on its way for delivery when it left CaliforniaWe then advised her several days before it arrivedCustomer stated her landlord would be able to let us in because she wasn't available to receive the deliveryWhen the day for delivery arrives, customer advises the landlord wont be able to let us in and we are unable to wait for shipper for two more days without over-night fees costing $each overnight waiting chargeWe make a decision for the customer and advised her we will be unloading her shipment in a storageWe will then be delivering her house-hold goods to her home when she is ready to accept deliveryThe first day of delivery the customer put down on paperwork, we were reaching a goal to deliver between 5-days from that date and we didWe didn't charge at all any overnight fee $p/nightWe did not charge a re-delivery fee $On top of that we did not charge a storage fee for the unit that we paid to hold her stuff until she was readyWe try and make customer happy as much as we canUnfortunately, even not charging customer full price for all services and putting money from our pocket to cover expenses is not enoughWe try and satisfy customers and make them happy with the choice they made for their move, we apologize for any inconvenience you had to go through, but we appreciate and sincerely thank you for your business
To whom this may concern, Everything that I will discuss about will have an attachment of paperworkCustomer [redacted] job # [redacted] was booked for pick up with a window frame for 03/06/- 03/07/Pick up was scheduled for 03/07/and the time frame provided for the customer was 10:00a.m- 2:00p.mFirst issue I want to provide about the customer bringing up is that upon pick up the crew did not only load the items stated on the initial contract but we went ahead and loaded extra items that the customer did not provide nor inform she would be moving from [redacted] to *** [redacted] ***'s estimate was provided and given to her based on 5,000lbs at the rate of $per pound based on the inventory she provided our salespersonThe other charge is the 10% diesel/fuel surcharge based on the 5,000lbsCustomer is getting charged only for the weight and the 10% diesel/fuel surchargeNowhere in her contract or paperwork does it say she is getting charged for any storage or any extra charges for anything elseThe weight is determined by the weight scale tickets that are done prior to loading the truck and after its already loadedWhen the crew arrived for pick up the customer was given a estimate of what the new charges could beThis paperwork [redacted] read, understood and signed at bottom Second problem [redacted] mentioned is her delivery dateOn the contract as first day of delivery [redacted] wrote down 03/11/as her 1st available delivery dateWhich you can find on the top right corner of the revised estimateOur sales representatives advised customer that delivery usually takes between 7- business days to deliver her household goodsHer shipment is out for delivery she was advised on March 11,that the trailer was to be loaded on Friday and wouldn't leave [redacted] until Saturday 14, We would go ahead and inform her on Monday 16, the drivers name and numberWhich she was informed and provided that informationAs for the schedule of delivery for [redacted] ***'s household goods, it is scheduled to be delivered on March 18, That is the 8th business day from the day she was picked upBy law we have business days from the 1st available delivery date to delivery customer's household goodsWe have managed to get her goods to her within the window frame our sales repprovided to her No one has threatened nor advised [redacted] that her household goods would never be delivered to herWe want to go ahead and deliver your household goods as soon as possibleWe strive to be a good company and to be able to provide the best customer serviceOur crew at pick up did their best on trying to protect the customer furniture by using as needed ; blankets,padding, belts, ties and strapsWe have tried to explain to [redacted] the breakdown we just wrote about, but customer insist on us applying a discount to her move
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated previously, the reason I hired B.H.TTransportation/Everything Moves was because of their advertisement in big bold RED letters that state: NO HIDDEN COSTS The original quote that [redacted] gave was $1,which included my new Maytag refrigerator and dinette setAs soon as the movers were in my apartment they glanced around for a few minutes and stated it would be $moreI was livid and called my son who is a Pastor in Tulare, CAHe came over to witness the following events and advised me deal with the company and not the moversThe company is lying about the size of my boxes [redacted] stated that I could have medium size boxes and I had I purchased the medium size boxes from [redacted] ***I was also not informed that the company would transfer my belongings to another truck which is presumably the cause of the severe damage to my new furnitureMy TV stand was totaledMy new sleigh bed was chipped in several areas and my new dresser was severely damaged and I had to take a huge loss leaving my refrigerator & dinette set behindI was not going to pay the excessive extra amount of $ I did file a claim with their insurance company and they stated for lbs of damage, I would receive $108...in which I have not seen to date I truly wanted to attempt the arbitration process but I felt like I had accumulated so much loss that the stress would just be unbearableWhen I discovered that my top dresser drawer had been broken and it was empty, that's when it occurred to me that my deceased brother's letters and cards to me were missing and they cannot be replacedIt appears that they glued the drawer back together and I submitted all of those pictures of the damages to the company's insurance company for your review if you need to see them as proof I am so beyond words to describe what I feel about this company and the way that they conduct their businessI was at their mercy because they had my belongingsIs it not a little ironic that they are apologizing so you can see it in writing? The incident occurred in SeptemberNot once did they try to apologize to me for their actionsMy losses go way further than $which is a slap in the face for what they have done to me I wonder if they can sleep at night knowing how they take advantage, mislead, cause great damage to decent people and their belongingsAfter the initial quote was given and I paid a fee of the down payment of $to ***, not once was there ever a mention of what might occur when the movers got thereThey should not be allowed to be in businessadvertisement and deceitfulness Regards, [redacted]
To whom it may concern,As we stated before the reason this job had a different amount from the estimate is due to the size of the furniture itself, and the boxes customer hadThe information the customer provided us with was NOT completely accurateIt was not our intention to charge the customer nor did we want this customer to inquire any additional charges, or any surprisesThe customer made the decision after talking with the Manager of taking a washerWasher was not on the inventory which alternated the total of the cubic feet of the estimated provided.Regarding the damages the furniture that was picked upFurniture had several descriptions of it being scratched, this was filled out upon pick up on the inventory so we can avoid problems down the roadWe did go ahead and provide a claim number in which you have filed a claim through and we have made sure you received the check sent out to youWe went ahead and attached the claim form with information customer provided with the settlement of the claimCustomer stated she never received the check, but records show the check had been deposited on April 28, We do apologize once more and we are extremely sorry for the inconvenience
The estimate the customer was given includes the pick up window of 06/15/2014-06/20/Estimate also includes the cubic feet according to the inventory list customer provided us with, along with extra notes customer provided to our sales representativesDiscounts and costs of total move are also included With that being said the customer was picked up on June 15,and time frame given between 3:00-7:00p.mThe time and date given was confirmed with the customerAt pick up customer had more items than what he had provided us with in the initial estimateBefore loading the truck with his household goods, customer was explained the charge for the extra items he was takingCustomer understood and signed on the revised form filled at pick up Customer was contacted on June 19, and given his remaining balanceHe was explained with a breakdown for the charges, customer stated, "he didn't have the money to pay" also "i have a budget"Customers estimate already included a discount and customer admitted he had added more items that what he initially had provided us withWe went ahead and provided the customer with an additional discount of $I spoke with customer regarding 1st available delivery date and he stated that he was able to accept delivery starting June 22,He was explained the delivery processWe try and satisfy all of our customers needs and their preferred delivery dates, unfortunately due to the fact that its summer and we are very busy we cant guarantee preferred delivery datesWe try and deliver within business days of first available delivery date and not longerCustomer understood that we will try our best and accommodate his needs On July 11th,customer was given a window frame for delivery 14th-16th of JulyI let customer know the driver will give him a call a day prior to arriving to his destinationI provided the customer with the drivers name and phone number On July 15,Customer called asking for a discount due to late deliveryExplained to him again the process of delivery and explained that he'd been provided with two discounts alreadyWe couldn't provide another additional discount Delivery took place on July 16,Customer called me very upset while delivery was taking place said a lamp had been broken and that there was boxes missingI tried to speak to customer regarding the process of what we can do about thisI told him to relax, I apologized for the damages and let him know that on the inventory sheet he can go ahead and write damages under the remarks and exceptionsI also spoke with the driver, customer was giving the driver a hard time for the broken item, driver let him know that he has to call the office for these kind of issuesThere isn't anything my driver can do at that very momentCustomer stated that he wasn't going to sign on the paperwork until he went through his boxesMy driver wanted to avoid any conflict with the customer and let him know that he had to leave and couldn't wait until customer went through boxes packed by owner with contents being unknown to carrierI spoke with the customer and let him know we have a claim department that will take care of him In conclusion the customer was provided with the claim number and websiteHe was told he will be guided step by step when filing a claimClaim department will contact the company and ask for the inventory sheet for any items that are missing, broken or damagedAgain, we apologize for any inconveniences of this moveWe tried to help understanding the customers needs, and we did as much as we could by trying to make this a smooth move for him We provided customer with two discounts, we explained the difference in the remaining balance, we delivered customer before the business day periodWe explained process for any inconvenient broken , damaged or missing items We can only do so much and we tried the most we could to make this customer happyIt just seemed it was never enough
To Whom It May Concern, Job No [redacted] has been deliveredCustomer wanted delivery to happen on the 25th of MayInstead delivery happened on June 09, We usually take 7-days to deliver from the “1st Available Delivery Date” for customer advised dispatchWe were not running late for delivery nor we were during the time shipment was in transitCustomer’s usually think that the date they put down on paperwork will be the date delivery will take placeWith that being said, we provided customer compensation of $in the method of a check, just for good fate so our customers are happyWe emailed customer where he replied stating that he agreed and is happy with the amount of $Email Attachments Below, Confirmed By Customer: Per our conversation, both shipper and the moving company have come to an arrangement of $compensation in the method of a check which will be sent out to you by mail Looking over paperwork, we want you to keep in mind that you first available date for delivery written on paperwork is 25th of May, Based on our contract we have window of up to business days to deliver your household goodsAs of today we are still within the window and will be delivering before the business days are over We understand your situation and to provide a good service and of good fate for our customer to be happy we have agreed on $compensation Please confirm: • Conversation with Repat Bht Transportation regarding job [redacted] .• Confirmation of agreeing the $100.00• Confirming of the address of where check will be mailed to
Never never never.... never again. BHT was the absolute worst moving/transportation company I have ever used. From top to bottom this company had the worst customer service I have ever experienced. ***, who assisted in setting up the reservation initially presented herself and the company as a shining example of what a moving company should be. Come to find out that both parties were far from shining examples. ***, became worthless and unable to help with anything regarding the move after the initial contract was setup. [redacted] or [redacted] in "Dispatch" was just as useless. Between being constantly lied and ignored about the date of our goods leaving their pickup location and arriving at their final destination this person failed to provide any accurate information. Our move was quoted at a maximum of 8 days but was assured that this move "always" takes 4. Come to find out our things did not leave the state until three weeks after the initial pickup. This whole company is a scam and I feel lucky to have received MOST of my goods back. Although it took a month, a box was missing and some of our property was damaged. It took threatening them with contacting the police to finally get our things delivered. Unlucky for us this was not the end of our pain with this moving company. The company sent out two men in an unmarked forty foot truck with graffiti on it. They sent it to the WRONG address. Then when it finally got to our house, the two men tried to convince us that the truck couldn't be parked close enough to our house, and that we had to pay additional fees for moving our stuff further then 75 feet. We said HELL NO, and we would get a measuring tape and that we were not going to pay them a DIME more because of all the [redacted] we went through. They quickly backed down and low and behold it was NOT even close to 75ft. We measured it after they left. From start to finish this place is a nightmare. STAY AWAY. ITs a scam. You will loose things, not get your stuff for over a month, your stuff will be damaged and you will be swindled out of more money and time. THEY ARE LIARS. There is NO question about that. All that comes out of their mouths are lies.
To Whom It May Concern,Job No [redacted] move taking place from [redacted] , CA- [redacted] , MS has been handled the best and most professional way the company could handle it As customer stated, she initially booked the job and got a quote from the company West Coast Van LinesThe reason why this customer was charged more than the estimate it’s because the customer decided to take additional itemsThe “Revised Written Estimate” form the customer speaks of, the moving company legally has to fill out the form prior to loading, especially if shipment has more items than what customer provided when booking the jobThe reason this is done, is so the customer is aware of the charges before loading, customer gets no surprises after piis completed, and customers are able to say if they want to proceed with the move or to not even start itCustomer put as her “1st available date for delivery” June1st Customer got delivered on June 2nd She had some damages done to her household goodsWe provided claim department numberOur claim department is a third party unless the customer decides to purchase insuranceWe apologize if customer feels we have done damages to her goods intentionally, but that is not the case at all On a final note, the “intentional misquote they provided” should be talked directly with the company who booked the job for this customerUnfortunately, the agent who does the pigets caught in between of what the broker and customer said to each other and promised each otherThe agent in this case, performs the move based on the rules and regulationsWe go by the book to avoid problems or any issues with customers We apologize and will keep in contact with the claim department to make sure settlement has been clearedWe apologize even though it is out of our hands to control what the sales representative provided customer with when they are not working directly with us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated previously, the reason I hired B.H.TTransportation/Everything Moves was because of their advertisement in big bold RED letters that state: NO HIDDEN COSTS The original quote that [redacted] gave was $1,which included my new Maytag refrigerator and dinette setAs soon as the movers were in my apartment they glanced around for a few minutes and stated it would be $moreI was livid and called my son who is a Pastor in Tulare, CAHe came over to witness the following events and advised me deal with the company and not the moversThe company is lying about the size of my boxes [redacted] stated that I could have medium size boxes and I had I purchased the medium size boxes from [redacted] ***I was also not informed that the company would transfer my belongings to another truck which is presumably the cause of the severe damage to my new furnitureMy TV stand was totaledMy new sleigh bed was chipped in several areas and my new dresser was severely damaged and I had to take a huge loss leaving my refrigerator & dinette set behindI was not going to pay the excessive extra amount of $ I did file a claim with their insurance company and they stated for lbs of damage, I would receive $108...in which I have not seen to date I truly wanted to attempt the arbitration process but I felt like I had accumulated so much loss that the stress would just be unbearableWhen I discovered that my top dresser drawer had been broken and it was empty, that's when it occurred to me that my deceased brother's letters and cards to me were missing and they cannot be replacedIt appears that they glued the drawer back together and I submitted all of those pictures of the damages to the company's insurance company for your review if you need to see them as proof I am so beyond words to describe what I feel about this company and the way that they conduct their businessI was at their mercy because they had my belongingsIs it not a little ironic that they are apologizing so you can see it in writing? The incident occurred in SeptemberNot once did they try to apologize to me for their actionsMy losses go way further than $which is a slap in the face for what they have done to me I wonder if they can sleep at night knowing how they take advantage, mislead, cause great damage to decent people and their belongingsAfter the initial quote was given and I paid a fee of the down payment of $to ***, not once was there ever a mention of what might occur when the movers got thereThey should not be allowed to be in businessadvertisement and deceitfulness Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no resolution suggested in this response I still have not heard from a manager or anyone at BHT despite multiple calls and the secretary telling me that the manager would call us In response to their letter- The "written revised charges" form was not given to my husband or I until AFTER the truck was completely loaded As I stated in my initial complaint we did add some items and expected an approximate $increase I made the company aware of this before their arrival After the drivers loaded the truck they stated that their initial estimate was inaccurate and that it never should have been given to me These movers said that they felt that the estimate given was way below what I would've needed for my reported goods and recommended I contact the manager to tell them in order to lower the rates since the company had intentionally given a wrong quote West Coast Van Lines states that BHT is responsible for all of the over charged and damages (this is publicly written on their response to Revdex.com) With all this said, this company has still yet to return any of my requests for phones calls and has not attempted to resolve any of the issues Regards, [redacted]