Bi City Pet Cemetery & Crematory

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

I do not recall saying we would gladly accept a donation for a vanWe have never and will never take donations of any kind.
When asked if they would like her pet cremated with the blanket she stated she preferred to take it home.
I told her we accepted cash
or checks and she preferred to give me cash.
I was there minutes prior to the scheduled time and waited patiently for one hour and forty-five minutesWe did the one at a time cremation as discussed and all out of town cremations are returned in to business daysWe picked her pet up SaturdayafternoonAnd was returned to the vets office at 7:am on the following FridayI have discussed this with Mrs*** and several if her friends on numerous occasions after her pet was returned.
Mrs*** never contacted us about being dissatisfied until her friends started contacting me on Sunday after the pet was delivered on Friday
We do understand the pain and loss Ms*** is experiencingWe do feel we did everything we could
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]