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Bi-County Ambulance Service

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Review: My son had to be taken in an ambulance to a hospital and then transferred to another hospital 45 minutes from where we live where he stayed for 3 days. The two bills I received from Bi county were mostly covered by insurance( Thankfully Because they were about 3500$ combined) but were still several hundred dollars each, which is not my issue. The care we received was great while in transit which is also not my issue. My issue is with the company deciding its is ok to charge a 10$ Convenience fee when I go to pay my bill any way besides check or driving 30 minutes into town to pay it. Now this may seem like a minor thing but it really bothers me that a company that is in business to solely help people on a daily basis would proceed to rip off its patients for trying to pay their bills on time especially when this company knows that along with its services usually comes HUGE hospital bills for its patients. I do not use checks and I should not have to drive all the way into town to pay a bill to save what will be close to 90$ by the time my total bill is paid off. This "policy" is ridiculous and I honestly don't understand why a company would choose to make it inconvenient for its clients to pay their bills... wouldn't it be much easier to make it as easy as possible for them? Your patients are already paying sometimes hundreds of thousands in medical bills! This is so wrong to try and charge them for responsibly paying their bills! What if they cant leave their home due to illness? Or dont have checks? Or dont have anyone to write the checks for them? It is WRONG to capitalize on people like you are doing! You already have a bad reputation and this is making it worse. Even your employees say customers are pissed.Desired Settlement: Quit ripping people off and run an Honest business! Dont charge people for paying our bills! we are paying enough!

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Description: Ambulance Service

Address: PO Box 3130, Yuba City, California, United States, 95992-3130

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