B.I. Design Studio Reviews (2)
Review: BI Design Studio failed to complete the job. The workmanship is abhorrent, and I still don't have a bathroom.
The job is not done. The job has been abandoned. What was completed was done very poorly.Desired Settlement: either complete the job immediately while accommodating the fact that we are now moved into the house - or refund us $9,000.00
Initial Business Response
Mr. [redacted] called and said he was filing a complaint against my company for unsatisfactory workmanship. The moment I heard he wanted to stop the job due to unsatisfactory workmanship, I drove to the home to meet with him in person and assure him I would do any and all I can at my expense to prove we will provide the best possible customer service. Mr. [redacted] authorized me to re-order materials and re-do the unsatisfactory area. The re-do was completed last Wednesday and the Mr. [redacted] said he is happy with everything. I expressed my gratefulness for the opportunity to make things right and get the project turned around in a positive direction. In a meeting with Mr. [redacted] last Friday, he said he was happy and asked me to send him the final invoice for the project.
At this time, Mr. [redacted] has asked us to give him a quote to install his left over travertine materials in another bathroom in the home. I spoke with Mr. [redacted] today and let him know we would make arrangements to come by within the next few days to take measurements so we can provide the quote.
I'm thankful for Mr. [redacted]'s cooperative effort in resolving the issue.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
B I Design redid the job. They tore everything out and completed the job to my satisfaction. I am VERY happy with the final product. Thank You.
B.I. Design Studio Rating
Description: Floor Coverings & Installation, Mosaics, Tile - Ceramic - Contractors & Dealers, Construction & Remodeling Services, Contractors - Flooring, Kitchen & Bath Design
Address: 1004 White Rock Rd Ste 200, El Dorado Hls, California, United States, 95762-5631
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