Bi-Lo

As far as the grass cutting goes I could not cut her grass because the grass was too wet to do so so therefore under rules the property is not owned by Resident it is owned by the person that has the property for her trailer to sit on so if the property was ruined then it would come from the person
that damaged it so therefore I did not pursue on doing the grass because it kept raining anybody and everybody understands if it rains and it becomes a soppy what area first of all the lawn mower or tractor will not pursue to cut correctly and it will be Miss Cuts everywhere let alone spring up on the side of her home which can ruin her siding on her trailer so that's why the service was not completed it was not negligent of me to not complete the service it was the fact that I was respecting the person that owns that property then for I had called her many days in advance on every day that it rained she says her family members went over and cut the grass regardless I called her and I was concerned with the fact that the grass was cut when she told me but I made an initiative to call and confirm that it was still raining and that it was not a proper thing to do due to the fact that the property was not owned by her it was owned by the people that allow her to put her trailer on the property

To Whom It May Concern:My name is *** *** I am one of the co-managers of Valeski’s 4th St, Bilo, this is response to the letter that you mailed on 4/02/concerning ID ***.In the above mentioned letter it is stated that Mr*** spoke with Tom Valeski the owner of
*** *** *** ***, he actually spoke with myself regarding the *** hot cauliflower.On the afternoon of 4/01/I was called to our service desk, upon arriving at the counter Mr*** proceeded to tell me about his jar of *** hot cauliflower say that it didn’t have the same taste as it usually does, he also stated that this was the second jar that he had purchased with the same tasteAfter stating this he also told me that he had contacted *** and that they had told him that nothing had changed with the product.I then had made (he comment that it seemed odd lo me that we had not received any other complaints from customers about the product, we sell a fair amount of this product.Before I was able to continue with what I was saying Mr*** then told me that he knew what he was talking about because he eats a lot of this product and then demanded me to refund his moneyI told him under the circumstances that I wasn’t going to do this he then demanded a refund for a second time, I told him that that was not going to happenThat is when he took his receipt and left the market.At no time did I tell him to take the jar and get out.In the grocery business we see many returned items, we need to judge all of them on their own merit, I have had customers try to return product that was opened just because what we have on the shelf now is a better date.Just because the item isn’t the same as it was before does not mean that the product is bad different batches can have different flavor.Had Mr*** let me finish what I was saying before he demanded his refund he would have found that I was prepared to give him his money back for the purchaseThe rudeness Mr*** offered to myself contributed to my decision.Also the purchase price stated by Mr*** is incorrect, the largest jar of *** hot cauliflower that we sell retails for $not $6.00.Sincerely,
*** *** co-manager *** *** *** ***

Review: I've eaten [redacted] hot cauliflower from [redacted] BI-LO many times. When I tasted it on 04/01/2015 it tasted different. I took it back to BI-LO at [redacted] Indiana pa 15701. I stated I eat it frequently so I know the taste of the product. I had bought it a few weeks ago which tasted different as well. I threw away the product thinking it may of been bad. I then again bought [redacted] hot cauliflower on 04/01/2015 thinking it may of just been the jar in question. When I tasted the [redacted] Hot cauliflower it tasted like the last jar I discarded. I took it back to BI-LO [redacted] Indiana pa to inform them of the product. I spoke with [redacted] the Owner of BI-LO [redacted]. I stated I consume enough of the [redacted] hot cauliflower to know the taste of it. I would like to get a refund. I provided the receipt. He said " I was wrong, that it was funny no one else complained about it. He said "now take the jar and get out." I left the jar on the counter, took my receipt and left. I hope the product isn't recalled in the future from the manufacture.Desired Settlement: Refund. A product that is bought from a store should always be accepted back if it doesn't meet customer standards.

Business

Response:

To Whom It May Concern:My name is [redacted] I am one of the co-managers of Valeski’s 4th St, Bilo, this is response to the letter that you mailed on 4/02/2015 concerning ID [redacted].In the above mentioned letter it is stated that Mr. [redacted] spoke with Tom Valeski the owner of [redacted], he actually spoke with myself regarding the [redacted] hot cauliflower.On the afternoon of 4/01/2015 I was called to our service desk, upon arriving at the counter Mr. [redacted] proceeded to tell me about his jar of [redacted] hot cauliflower say that it didn’t have the same taste as it usually does, he also stated that this was the second jar that he had purchased with the same taste. After stating this he also told me that he had contacted [redacted] and that they had told him that nothing had changed with the product.I then had made (he comment that it seemed odd lo me that we had not received any other complaints from customers about the product, we sell a fair amount of this product.Before I was able to continue with what I was saying Mr. [redacted] then told me that he knew what he was talking about because he eats a lot of this product and then demanded me to refund his money. I told him under the circumstances that I wasn’t going to do this he then demanded a refund for a second time, I told him that that was not going to happen. That is when he took his receipt and left the market.At no time did I tell him to take the jar and get out.In the grocery business we see many returned items, we need to judge all of them on their own merit, I have had customers try to return product that was opened just because what we have on the shelf now is a better date.Just because the item isn’t the same as it was before does not mean that the product is bad different batches can have different flavor.Had Mr. [redacted] let me finish what I was saying before he demanded his refund he would have found that I was prepared to give him his money back for the purchase. The rudeness Mr. [redacted] offered to myself contributed to my decision.Also the purchase price stated by Mr. [redacted] is incorrect, the largest jar of [redacted] hot cauliflower that we sell retails for $4.29 not $6.00.Sincerely,[redacted] co-manager [redacted]