Bi-Rite Aluminum Co. and Services, Inc.

We were billed for a season pass we did not revive
We were never mailed a new pass and they expired April 17, and were charged thru May
My son was playing by the aquarium and was smothered in wet paint, that was not posted accordinglythe security also admitted to thisHis jacket was ruined along with our stroller, and a pair of mittensThey way they handled the situation was unprofessionalIt left me feeling disrespected

The display cases in the store are not secured to the wallThey are a safety risk! they are very heavy and can easily fall on a guestI have attempted to talk to the park safety manager regarding my concerns and she is stonewalling meShe keeps saying I am offending her by accusing them of having an unsafe parkshe said the cases are heavy enough to not need to be attached to a wallShe also said that they move them often and attaching them to the wall is not realisticI informed her that they are an attractive nuisance and a child can pull them on themselves

We stay in legoland CA castle hotel from 7/- 7/
At 7/10pm, I stepped on a nail that penetrate the carpetIt poked and wound my feet
At the same night, we discovered the power outlet doesn't work in the room
At the same night, we asked for extra pillowsAfter an hour wait, we had a response of no more pillow in the hotel
We are still staying the hotel but want to raise up this safety and quality concern especially for the nail that poke my feetIf it happens to my child, it will be really badFor an adult like me, I can still walk with little pain on my feet

I went to Lego Land to purchase tickets that were on promotionBuy four and pay full price, get 20% off and a night stay at the Lego Land hotelThe young man at the desk charged me for more expensive passes $I pointed out his mistake before even signing the receipt and he politely apologized and told me he would credit my cardHe then charged me $that was the correct priceWhen I got my statement I was charged for both $and $I was never creditedI tryed making many calls to Lego Land and do to their nightmare phone tree got no whereI drove to Lego Land waited in line and spoke to a person at the ticket counter that gave me the number to the finance office.I spoke with the credit office many times and got no whereWhy would any one spent $on the same day for tickets?? Makes no senseI contested this charge with my credit card company and Lego Land has disputed it

I visited the park with my family on Saturday April 7th, I checked the park official website before arrival and it stated that the park should open at am on that dayI arrived at the parking entrance at exactly am to enter the park at am as advertised on their websiteWhen entering the park we were handed a brochure that stated that the park on that day open at am! I did emailed the customer service (Case number #-***) requesting a prorated refund for the incorrect information on the website but never received a positive replyI would like to receive a prorated refund and apology for this inconvenience

My family, myself, my wife and our son, stayed at this hotel on 6/20/18-6/22/On the last day, we used the hotel's valet luggage services after checking out because we still had tickets for the Legoland and a lady at the hotel's front desk suggested to do thatWhen we came back from the Legoland, they couldn't find one of our three pieces of luggageThe manager apologized and said they would send it to our living address if they find it, or they would refund everything if they can notI emailed him and the hotel at the night, but there was no answer from himThere was a reply from a hotel's different manager next dayHe apologized and contacted the valet manager, but he implied the valet services are operated by a different company and the hotel doesn't take any responsibilityWe used the valet services because we trusted the hotel, and how we could know the services are operated by a different company and the hotel won't take any responsibilityI filed a claim to AmeriPark w

The customer service for the managing team is Horrible! I spoke with Tamera to find out information about my pass expiring and still being chargedAs I was talking, she cut me off and I told her how rude she wasAnd as I was still talking she was still being rude and not listening to meI was not trying to get my money back if that's where she thought I was going with my conversationI just wanted answers to my questionsShe said no one else is higher than herShe was extremely rude and belittlingThey really need to work on their customer service there if she's the manager in the corporate office

Yesterday, we went to Lego Land because my Grandson has always wanted to go My son is in the Military and he will be stationed in Alaska so there won't be another opportunity for my Grandson to go Because were only going once, I thought we should do it right and purchase the Reserve'N'Ride System It's spring break for many we anticipated it being crowded The price for of us was $ We decided to go with $each The advertisement states you skip the line My first complaint is that you don't skip the line, you go towards the front of the line but then you still wait in line The Aqua ride we waited for minutes It was our time to go, then we got in line We went ahead of maybe to people, but then waited behind 10-more people That's not skipping the line, that is cutting in front of a few people My second complaint is we input the Coast Cruise, it was our time to go and we get there and it shows the Reserve-n-ride line is closed I purchased

Today is June 25,my family of came to your park "Legoland California" in Carlsbad as our annual family tripMy year old cousin has battled with brain cancer an wonShe was able to join us on this trip which was awesome she has been looking forward to thisDo to her brain surgery that she had her vision is not so good and her equilibrium is off so her balance isn't good she walks with a caneWe obtained the assisted access pass from member services on day & which was a god sent since she can't stand for long periods of timeWell day one was awesome but Day ruined our trip
We approached the gate of LOST KINGDOM ADVENTURE at around 4:30pm at the exit / disabled gateI proceeded to hand ALEXIS our assisted passes an was instructed that that area was only used for people with wheel chairs (which I knew to be untrue) an was told our family COULD NOT enter there and had to go to the reserve and rideWe did just that but while having to stand in this line I observed this young lady Alexis allowing families that had a mother, father and small child go thru this same area that we were denied access to an neither one of these family's had a assisted access pass or wheel chairI watched very closely only because I knew the information she told us was wrongAfter Alexis allowed the second family to use the exit / disability entrance with no pass I got out of line an approached herI repeated what she advised us and ask her why those two families with no passes were allowed to use the entrance that we should have been allowed to use an they had no wheel chair or disabilities an we have passes an someone with a caneHer rebuttal was that she didn't know that we had someone in our group with a caneI explained to her that these assisted access passes aren't just given to people without disabilities so that was no excuse and I also stated that it wasn't up to her to decipher what someone's disability is wither they have a wheel chair or not..Alexis response to me was my badAt this point I requested a supervisor as I told Alexis I was unsure if this was a bad judgement call on her behalf or a racially discrimatory situationWe are African American and the other two families as well as Alexis are CaucasianA supervisor came by the name of Jenny about 7-mins after being calledI went through what happen and she apologized which is fine but doesn't undo the disappointment an anger my family felt by what happenI explained to Jenny (supervisor) that I am a Human Resource Manager and that discrimination by any means is unacceptable and this young lady (Alexis) needs to be up trainedJenny agreed and asked was there anything she could do as I told her this experience has ruined our trip as we have planned it for some time had family that flew in from Virginia, paid for hotels and purchased tickets (my granddaughter is so she was free)to be discriminated againstThis experience was not only sad but hurtful we have someone that is clearly disabled treated unfairly for someone's lack of compassionI am unsure on what type of training this young adult received upon being hired but I believe they all can use uptraining based on this one situationI am unsure if this situation was racial discrimination or discrimination of someone disabled but neither is acceptableI will be sharing this experience with all that I come in contact with as it ruined our trip we left the park immediately after this experience and tainted what was suppose to be a awesome experience for our familyWe left your park angry and that's not how we came inI really hope something is done about this young lady as well as this issue so this doesn't happen to anyone elseIt was a young man who's name I didn't get that tried to give excuses for Alexis actions that also works at this attraction I pointed him to Jenny in which I hope she handled itI really hate I wasted money on traveling hotel and tickets to patronize Legoland my family was going to comeback in October won't happen! *** ***

I was an annual pass holder for Lego LandMy pass contract ended on 4/17/17, however Lego land continues to deduct the money for the annual passes (total)I have contacted customer service to inform them of the mistake, yet they claim that it was disclosed at time of purchase that these passes were self renewingI told *** *** who was the person helping me that no mention of this was told to meShe claims it was stipulated in the contract, I asked her to provide me a copy of the contract and she said she would have to retrieve it , scan it and email it to herself which then she would forward to meI'm still waiting for that e-mail, I also requested the documentation of my cancellation be sent to meI am requesting a full refund for the months of unauthorized bank deductions from this establishmentThey alluded that these passes were for months from date of purchaseNever mentioning that they self renewed, I mean I get mail propaganda requesting me to renew my pass, and

My family and I drove to Legoland as a Christmas gift to the kidsMy wife had a coupon so she went in first with my sonI went in to pay for me and two childrenThe person or agent said that my payment didnt go through on their end and needed to do it againI showed him on my phone the debit transaction did go through and to please give us our admissionHe refused and said I needed to do the process againI asked for a managerA young lady showed up and said I needed to run the transaction again because they do not see itI showed her it did go through and process through my bankShe replied that doesnt matter and I need to do it againShe said the first transaction will fall off soonI explained it wasnt a credit card but a debit and they do not fall offShe said that is not her problem and Nothing she can do about itIf I wanted to go in the park I need to do it againI obliged and truth be told both transactions went through taking away from my spendable cash at

We recently went to Legoland CA for our sons birthday because he has been wanting to goBeing a military family, family vacations are such a blessing due to having my husband gone alotHe was actually home to come along with usThe front desk person had to "go ask" if my husband could stay in the room with us because he wasn't on our original bookingI literally bought his tickets separate because we didnt know if he was going to be home or not We booked a few months in advanced with a promotion that they hadI could have sworn I booked a Sat- Sun trip due to school and workCome to find out that it was for a Sun-MonI called customer service to see what can be doneAnd they were horrible! ! I tried to re-book online for Sat- Sun to see if there were rooms available and THERE WERESo that is when I proceeded to call customer service They Told us that they can change the dates for a $charge and re-book for another $dollars FOR ONE NIGHT! I spoke to Virginia the supervisor and she was rude and just had a toneI sent an email to their team and I got a horrible response.This is one of the parts from them " I am sorry if you feel that the agent was being rudeFrom what I heard she was just giving the facts of what we would be able to do" This was copied and pasted from the email they sent me plus moreThey did nothing to help the situation besides loosing customersJust the way that they replied and had no care in the world about proper customer service etiquette bothered meThe check in time is after 4pm and check out is before 11amFor the amount of money we spent we were not in the room even for hours! I also got charged a mysterious fee of $that caused issues with my bank and Legoland said they had no such charge showing on their endAfter going back and forth with Legoland and my bank, my bank were the ones to refund me the moneyThe charge was on a day that we were not even at the resortWe will not be going back to Legoland we rather go else where and spend our money with resorts who actually care about their customersFirst and last time we ever go here!! If I can give them no stars I would

Hello,
My family of total people had stayed at Legoland Hotel in Carlsbad, CA between August 11th and August 18th of
We purchased a hotel stay of the themed room at the hotel, that is advertised as comfortably sleeping up to guests
It was shocking to discover, that we got a king bed, a baby cripand a two level bonk bed
Why my brother and his wife were able to accommodate with the living room king bed, I was forced to sleep on the bonk bedAnd, for a 6'tall male adult, I must assure you it was not comfortable at all!
After first night, aggregated by very bad room service experience as well, we contacted hotel management and asked to help as rectify the situationI talked to someone and explained, that the room service was terrible, we were left with one bottle of complimentary water bottle and no kids juicesor coffeeI also additionally mentioned, that my sleeping on a bonk bed is not going to work for me long termWhile we were made a promise that room servic

We went to Legoland on July 15, When we were purchasing the one day ticket, we were offered the Merlin Annual Pass and was informed that the annual pass is payable for a yearWe then agree to pay $37.++ for the next months which will end on May To our surprise, we noticed that legoland is still charging us the amount of $until we checked our year end bank statementWe contacted legoland for the total charge of $from May to December and they said that it is for our membershipWe were not informed that we are still a member, nor they did not notify us that they have renewed our membershipThey also did not send any new membership card if they decided to automatically renewThey have kept silent with these deductions from our credit card and they refuse to refund our money back for a membership that we didnt know and did not usePlease help us get our money backThank you

The issue we are having is that we are trying to book a hotel room by phone There is a promotion going on, and if you buy annual passes, you get a free hotel stay It specifically states in the redemption voicher that you must book by phone The problem we are having is that we have called about different tomes, at different times of the day, and differerent days of the week and we always on hold “for the next available representative”I have waited for upwards of one hour and have not been able to get a hold of anyone I have tried different extensions, ex cancelations, customer service, and I do talk to a live person, but I only get transferred back to the same lineThe phone number listed is (888)690-option for California, star key for hotel bookings, then for new hotel bookings

Legoland advertised an online ticket purchase promotion for the Brick or Treat event this year This email contained no expiration date and a link on the actual Legoland website showing that the tickets can be purchased for $ When I tried to purchase the tickets through the website the price of the tickets were raised to $after selecting the quantity of tickets I called the customer service line and was told that $was the correct price since Sept I told them that the email was sent by Legoland on Oct (after the price change) and that the advertisement was still live on the legoland.com website through the link below:
***
Even days after pointing this out the advertisement is still live on their website and may trick consumers into purchasing at a higher price

I reserved my hotel room via legoland’s websiteAfter selecting my room, I reached a screen that offered different aitems that stated these were one time offers that could only be purchased at that momentOne feature was cheaper parking ($vice $25), I did not realize at the time I needed to purchase multiple for all days we’d be staying thereI opted to purchase this for the discount due to the savings I would receiveNo screens that I went on during the entire booking process mentioned parking rates, etcWhen receiving my email confirmation, I finally received a breakdown of everything included in my reservation and one of the items was free self parkingI called the company to let them know that their advertising is misleading and only I paid and confirmed everything did I get any notice that parking was included I was told by the customer service agent that because I didn’t purchase the option to make changes so unfortunately, I’m stuck with the charge

The hotel operates on a bait and switch mentalityWe booked a Knights & Dragons’ roomOur friends attempted to check us in at 2pm and was told that the front desk was unable to move our room closer to our friends’ room and that our room was ready for us
When we checked in at 2:30pm, we asked several front desk staff and were re-assured that we have a Knights & Dragons’ roomHowever, our room wasn’t ready yet so come back laterWhen we finally got back to the hotel at 5:30, we were told again that we have the Knights & Dragons’ roomImagine how pissed we were when we went lugged our luggage upstairs into a Wizard’s room
We went back downstairs to correct the problem and was told by the front desk manager (Eric P***) that there was something wrong with our room and that we should have been emailed prior to our arrivalThe front desk was able to authorize a 30% discountAnything else would have to be by the General ManagerHe re-assured is that he would e

My family and I visited Legoland last year in August When we left the hotelI forgot a paper in my roomI immediately called the front desk & they informed me that they could send this one piece of paper free of charge, unless I wanted the paper to be sent overnight & I would have to pay for shippingI informed them that overnight shipping wouldn't be needed & I would use regular shipping, since they would pay for they $stamp neededFast forward six months later, I receive a collection notice to collect a debt from *** for $I called *** & they informed that Legoland authorized the charge to my debt card, without my approvalI immediately called Legoland & spoke with the manager ***She apologized & asked for the account information from *** so that she could call and pay for the chargeAfter two weeks I hear nothing back & get yet another collection notice from ***I call Legoland again & *** informed me that *** w

Legoland in Grapevine TX has had no AC for more than a month! We are in Texas!!! It is June!! My daughter's birthday party was ruined this past weekend because of the heatOur guests got sick and the children were exhausted and soaked with sweatWe used to be annual pass holders but never go again