I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunatelly Mr*** cannot be trustedI do not want him near my propertyAttached please find sample of his "quality" workI would like to add to the list of defects left behind by Aquarius Pools a ~1" crack in the concrete deck they pouredRepair requires crushing aproximatelly sq feet of the deck and redoing itAproximate cost $3,000.
Regards,
*** ***
Sorry for miscommunicationWe sent the manufacturer, ***, out to inspect the door in November and thought the issue was resolved. The first we heard that the issue was not taken care was when the customer called months later. Unfortunately, the technician that handles patio
doors had a death in the immediate familyHe is back to workWe have arranged to meet the customer on August 23, 2017. We will advise when the issue is resolved
Tell us wh Superior was hired on two separate occasions by Ms*** in 2005. In May we were hired to cover exposed wood( trim and soffit) on her house. Five months later she hired us again, this time to replace her windows and a back door.In we received a call that the wind
storm this area suffered after Hurricane Ike damaged her soffits. We promptly inspected the soffits and repaired them. We have never since heard from Ms*** about the soffits or siding.Shortly after installing the windows in 2005, Ms*** made a warranty claim on them stating the windows did not operate properly. We inspected and found that there were manufacturing defects in the casement windows. We replaced all of the casement windows in the house with casement windows from a different manufacturer, ***. The work was done within weeks after first contact.A few months after the replacement windows were installed Ms*** stated she did not like the new windows. We offered to inspect and replace. Ms*** declined, stating she did not want Superior coming out to the house. We then contacted the manufacturer, ***. *** also has a products warranty on the windows and agreed to replace the windows. *** contacted Ms*** directly to have her pick out new double hung windows and schedule installation of the same. We had no involvement in the acquisition or installation of the double hung windows in the *** house. Furthermore we had not heard from Ms*** about the matter until two days ago when she said her door has been leaking for years and she has problems with the windows. We have offered to inspect the door and repair or replace it if the materials or workmanship failed. She has not responded to the offer.We have directed Ms*** to contact *** as it was the company that provided her with the double hung windows and performed the installation.On every occasion we were contacted by Ms*** regarding warranty issues, we have responded promptly and professionally. In each case where we provided labor or materials, we have honored our warranty and offered replacement products at no charge to Ms***y here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not agree with the response I called MrM*** yesterday to see about the fixing the back door I did not say it has been leaking for years I said because it is rotting on the right hand side, water is getting to the door somehow I noticed it leaking after a bad rain storm we had a few weeks ago I said it was possible it could have been leaking longer because the floor is rotted under the rug and I didn't realize it until I had to clean up the water As for the siding, I was charged to have that repaired after the wind storm There is siding coming down now but if he won't fix the door then he won't fix the siding, either I also did not state that I didn't like the casement windows I liked them but all of them warped I was then told by *** and by MrM*** that double hung windows would have to be placed in my house MrM*** and *** made all of the arrangements But since the *** windows were replaced with ***, he now states his warranty has been null and void I called yesterday to find out when they could come to fix the leaking door and he said I could talk to his attorney Every time I asked him a question, he said you will have to wait for a letter from my attorney MrM*** is a very difficult man to deal with He talks over you constantly and doesn't listen to anything you have to say He continually talks down to me and takes the posture that he's in charge and I don't really care what you have to say
Regards,
*** ***
Again, I'm sorry for the problem here that apparently we created., however I'm confident that my guys did not spread these items around the yard as he might have implied. We want to make it right and agree to replace any items that his dogs damaged. I'm also confident that there was no Anti-freeze used at this time nor do we keep it on the truck this time of year. Most likely this container was left last fall as proof that it was used ( it is an alcohol based anti-freeze, not petroleum ) However if there was any expense in safe guarding the dogs, I'm certainly onboard with taking care of that expense. We want to do the right thing . We did however complete the service we came there to do and do not feel that a refund of this cost is appropriate.
This customer has been a good customer for a number of years and I regret that our services offended or upset him. As I told him, My guys are told to put things back where they find them or in a designated agreed area, so leaving them in a chair or the yard was not...
permissible. There are certain things at certain times that we ask them not to put away. I don't want my employees going through someone's house , or garage or even a shed unless we have permission. Yes, I told this customer that these workers are good employees, because they are. They have both been here for a numbers and this is the first complaint we've ever had on either one of them.Concerning the antifreeze bottle... They customer says he has never purchased anti freeze before because we have closed his pool every year. This tells me that he has purchased anti freeze before because we use it on nearly every pool we close. It is not usual for us to leave the empty container on the site or designated area to verify that it has been used. I really have no way of knowing or verifying this at this time. I do know however, that we don't use anti freeze to open a pool nor do we stock it on our trucks at this time of year. This bottle most likely came from his "tote" but I can't say that an empty container of this alcohol based anti freeze didn't fall off the truck.In any respect, I told this customer that we would replace any damaged merchandise and to send me the vets report and bill and I would take care of it ( yes, I may send it to my insurance company- that's why I have insurance. Which , by the way, I have never used in 44 years)My service manager apologized to this customer on the very first phone call. If anything we did caused problems for him or his animals I'm deeply sorry. I think however if these dogs would have been hurt or injured I would have heard about it by now.I stand by my original offer. Bring me any and all damaged merchandise ( or set it aside and I will pick it up) and I will replace it. Send me the vets information and fees and I will take care of it.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. John Guilfoyle, from Superior Products will be at my house on Wed 8/23 to evaluate the problem with the sliding door installation. Thank you, Revdex.com, for moving this along!
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We could go on and on about this. The only thing we agree on is that we disagree. I feel like I've been up front, fair and honest from the start but he disagrees. With 134 e-mails between us you wouldn't think a lack of communication was the problem. I am, and always have been, willing to come in and finish work on this project per our contract or I am willing to abide by his wishes and get township approval ( and he would accept things as is). I am not willing to pay his ridicules demand for $10,000. Jared [redacted]
I'd like to remind this customer that we entered a contractual agreement for an agreed pool with agreed accessories. If he, 1) makes changes to this agreement it changes the amount we agreed to 2) this agreement was based on what we can see. Under ground rock can not be seen, which is why we have a "rock" clause in our contract. I tried to communicate these changes to him ( especially after the "rock" situation), but apparently I failed.It doesn't surprise me that we still don't agree. I will again say that I will either 1) get county inspection per his wishes 2) and/or complete the few things left undone per our contract. I will not pay him to bring in somebody who doesn't know what they are doing to do what he wants them to do.
March 21, 2017 Yes, we entered a contract with Mr. [redacted] on May 23, 2015. The pool was to be started on or about July 27, 2015. However, Mr. [redacted] did not live at this residence and he agreed to a later starting...
time. Our contract included a custom 17 x 48 freeform pool with a “waterfall spa”, an auto cover, two heaters, 5 LED lights, in-floor cleaning, salt, automatic sanitation, automatic controls, roughly 600 square feet of concrete decks, normal excavation, as well as other pool accessories. Since Mr. [redacted] did not live in this house (lived out of state) our communication was mostly by emails (I show 134 emails). When I showed them a picture of the proposed pool, I showed many options items such as outdoor kitchens, extra decorative decking, different configurations of steps, etc. Many of which, we don’t even do. It is just to give him ideas of what could be done. I guess I did a poor job of explaining this because Mr. [redacted] and I never seemed to be on the same page. He later “picked” the only stair configuration of the 3, I showed that cost extra. Our contract called for a poured concrete deck but he decided later that he wanted to cover this with a veneer stone. Putting a veneer stone changes the elevation of everything. So, I accommodated him by lowering the concrete and raising the automatic cover box so that it would work with his veneer. The “track” for the cover runs on top of the deck but he insisted that we finish the project without the rock in place. The only way to do this was to install a temporary “bridge” to put the track on for now which would have to be removed & reinstalled after the veneer was in place. This requires extra time and materials to do this but Mr. [redacted] didn’t agree that this should be and extra expense. The spa that was included is made to go in at pool level and overflow into the pool. It was later decided to raise the spa, which I did at no extra cost, but this required a “wall” be built around it which was not included. However, giving Mr. [redacted] the benefit of the doubt and never getting a choice of material from him, I poured a concrete wall around it that could be veneered with his stone. While somewhat unique, this pool has 120 perimeter feet and is about 600 square feet of surface area and only 6’ deep. Excavation of this pool would normally take about 8 hours to dig, 2 days to erect the walls and a day to trim, 1 to2 days to install the in-floor system.Instead because of the rock we encountered, it took 3 days to dig, 2 days to trim, 4 days to install the in-floor system. Additionally, we had to drill for every brace anchor. Again, Mr. [redacted] disagreed and since I didn’t use a hoe ram or dynamite it shouldn’t be extra. Mr. [redacted] asked us to remove some old concrete steps and re-pour a new one to connect the house with the pool. He agreed to the price. Somewhere before pouring these steps he asked for 2 addition steps. Like the 1st set of stairs, this required jack hammering the old ones and forming and pouring new ones. Again, I was told I was ripping him off and he would have “never agreed” to this price when he received the bill. We were close to finishing the pool but it was January and very cold. Since Mr. [redacted] did not live at this residence, it was decided to close the pool & spa rather than risk a problem by running the system through the winter. Certainly, there were minor items yet to be done. Some of these items are never done on a new pool till we open the pool in the spring. Actually, a 2-man crew could have them done in several hours. I didn’t hear from Mr. [redacted] again until memorial week, which is a very busy week in the pool business. There was no way I could have dropped what we had already scheduled to go that far to start his pool up, because that happened to be when he was in town. I was then told in writhing that “ I do not want you to do anything else for me, thus, I will accept the work as is”. The only “pool” inspection left to do at the time was the “barrier” or final inspection. His cover acts as a barrier so no final inspection is necessary other than verify that he has this cover. The electrician must call for his own inspection. I told Mr. [redacted] last spring that I’m willing to finish the small amount of work left to do, I’m still willing to do so if it still needs done. I’m certainly not willing to give him $10,000. I will however be willing to write off his remaining balance if, as he says, he will accept the work “as is”. [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
These are photos of how items were located along with photos of parts they replaced and discarded along the edge of my yard and wood line.The brown pool box is where items were left to open pool. This is the location where they left the items last year when closing pool. The box was closed prior to arrival, but left open. This box would be virtually impossible for my dogs to open. The lounge chair beside the box is where the items were left.Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very sarcastic, that Mr. [redacted] believes he was “up front”, as basis for our disagreements lie mostly in the fact that he decided to charge me more “after the fact”, on multiple occasions.Number of emails does not guaranty quality of communication, especially if there is no will. As example, if we had discussed and agreed to rise the spa, and, thankfully, documented it in emails, but Mr. [redacted] insinuates that he never agreed to rise the spa, and only did it as “a good gesture at no extra cost”, I have a reason to doubt his honesty. Eliminating possibility of failing memory, as I have previously brought this emails to Mr. [redacted]’s attention. I do not believe it is fair or honest to agree to one price and then bill customer different, always higher price, time and time again.In my desperate attempt to have this project completed, I offered concession, almost a year ago, by sending a letter to cure, dated 6/3/2016. That letter was completely misinterpreted by Mr. [redacted], my request to complete the job completely ignored. Giving the history of our relation, quality of work delivered and attitude of Mr. [redacted], I do not feel comfortable allowing him to come on my property. Unfortunately I have too many reasons to be concerned. If in fact Mr. [redacted] is willing to complete the work, he did not do, and was contractually obligated to, he can only reimburse me for the cost of hiring someone whom I will trust.
Regards,
[redacted]
I've read the customers letter concerning her above ground pool. Generally, what she says is true. We contracted to do an above ground pool with her. We applied for a permit about a week before we were scheduled to start her pool thinking it would clear by the time we...
started. ( However, I don't recall anything being said about her property being in the "flood way" which is quite different than in the "flood plane") Because we were already late getting started we made the mistake of continuing the process figuring we would still get the necessary inspections when they were due and not realizing that it shouldn't be built where it was. I notified the customer as soon as possible (she was out of town at the time) and fessed up to the problem. I thought it was mutually agreed to let it ride for now and we would address it later...always with the intention making it right. Yes, I was upset that she contacted the county, because it was my mistake and I wanted to be the one to contact them not her.With that said, as I've said to her, we will do whatever it takes to make it right. I don't intend to debate what "he said, what she said". I gave her a price to make it an in ground last week, which is the same price she would have paid had she ordered it as an in ground pool to start with. Not a penny was added to take it down and rebuild it in the ground. I talked to Ms [redacted] with the county to start the process and hope to meet other officials this week.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunatelly Mr*** cannot be trustedI do not want him near my propertyAttached please find sample of his "quality" workI would like to add to the list of defects left behind by Aquarius Pools a ~1" crack in the concrete deck they pouredRepair requires crushing aproximatelly sq feet of the deck and redoing itAproximate cost $3,000.
Regards,
*** ***
Sorry for miscommunicationWe sent the manufacturer, ***, out to inspect the door in November and thought the issue was resolved. The first we heard that the issue was not taken care was when the customer called months later. Unfortunately, the technician that handles patio
doors had a death in the immediate familyHe is back to workWe have arranged to meet the customer on August 23, 2017. We will advise when the issue is resolved
Tell us wh Superior was hired on two separate occasions by Ms*** in 2005. In May we were hired to cover exposed wood( trim and soffit) on her house. Five months later she hired us again, this time to replace her windows and a back door.In we received a call that the wind
storm this area suffered after Hurricane Ike damaged her soffits. We promptly inspected the soffits and repaired them. We have never since heard from Ms*** about the soffits or siding.Shortly after installing the windows in 2005, Ms*** made a warranty claim on them stating the windows did not operate properly. We inspected and found that there were manufacturing defects in the casement windows. We replaced all of the casement windows in the house with casement windows from a different manufacturer, ***. The work was done within weeks after first contact.A few months after the replacement windows were installed Ms*** stated she did not like the new windows. We offered to inspect and replace. Ms*** declined, stating she did not want Superior coming out to the house. We then contacted the manufacturer, ***. *** also has a products warranty on the windows and agreed to replace the windows. *** contacted Ms*** directly to have her pick out new double hung windows and schedule installation of the same. We had no involvement in the acquisition or installation of the double hung windows in the *** house. Furthermore we had not heard from Ms*** about the matter until two days ago when she said her door has been leaking for years and she has problems with the windows. We have offered to inspect the door and repair or replace it if the materials or workmanship failed. She has not responded to the offer.We have directed Ms*** to contact *** as it was the company that provided her with the double hung windows and performed the installation.On every occasion we were contacted by Ms*** regarding warranty issues, we have responded promptly and professionally. In each case where we provided labor or materials, we have honored our warranty and offered replacement products at no charge to Ms***y here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not agree with the response I called MrM*** yesterday to see about the fixing the back door I did not say it has been leaking for years I said because it is rotting on the right hand side, water is getting to the door somehow I noticed it leaking after a bad rain storm we had a few weeks ago I said it was possible it could have been leaking longer because the floor is rotted under the rug and I didn't realize it until I had to clean up the water As for the siding, I was charged to have that repaired after the wind storm There is siding coming down now but if he won't fix the door then he won't fix the siding, either I also did not state that I didn't like the casement windows I liked them but all of them warped I was then told by *** and by MrM*** that double hung windows would have to be placed in my house MrM*** and *** made all of the arrangements But since the *** windows were replaced with ***, he now states his warranty has been null and void I called yesterday to find out when they could come to fix the leaking door and he said I could talk to his attorney Every time I asked him a question, he said you will have to wait for a letter from my attorney MrM*** is a very difficult man to deal with He talks over you constantly and doesn't listen to anything you have to say He continually talks down to me and takes the posture that he's in charge and I don't really care what you have to say
Regards,
*** ***
Again, I'm sorry for the problem here that apparently we created., however I'm confident that my guys did not spread these items around the yard as he might have implied. We want to make it right and agree to replace any items that his dogs damaged. I'm also confident that there was no Anti-freeze used at this time nor do we keep it on the truck this time of year. Most likely this container was left last fall as proof that it was used ( it is an alcohol based anti-freeze, not petroleum ) However if there was any expense in safe guarding the dogs, I'm certainly onboard with taking care of that expense. We want to do the right thing . We did however complete the service we came there to do and do not feel that a refund of this cost is appropriate.
This customer has been a good customer for a number of years and I regret that our services offended or upset him. As I told him, My guys are told to put things back where they find them or in a designated agreed area, so leaving them in a chair or the yard was not...
permissible. There are certain things at certain times that we ask them not to put away. I don't want my employees going through someone's house , or garage or even a shed unless we have permission. Yes, I told this customer that these workers are good employees, because they are. They have both been here for a numbers and this is the first complaint we've ever had on either one of them.Concerning the antifreeze bottle... They customer says he has never purchased anti freeze before because we have closed his pool every year. This tells me that he has purchased anti freeze before because we use it on nearly every pool we close. It is not usual for us to leave the empty container on the site or designated area to verify that it has been used. I really have no way of knowing or verifying this at this time. I do know however, that we don't use anti freeze to open a pool nor do we stock it on our trucks at this time of year. This bottle most likely came from his "tote" but I can't say that an empty container of this alcohol based anti freeze didn't fall off the truck.In any respect, I told this customer that we would replace any damaged merchandise and to send me the vets report and bill and I would take care of it ( yes, I may send it to my insurance company- that's why I have insurance. Which , by the way, I have never used in 44 years)My service manager apologized to this customer on the very first phone call. If anything we did caused problems for him or his animals I'm deeply sorry. I think however if these dogs would have been hurt or injured I would have heard about it by now.I stand by my original offer. Bring me any and all damaged merchandise ( or set it aside and I will pick it up) and I will replace it. Send me the vets information and fees and I will take care of it.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. John Guilfoyle, from Superior Products will be at my house on Wed 8/23 to evaluate the problem with the sliding door installation. Thank you, Revdex.com, for moving this along!
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We could go on and on about this. The only thing we agree on is that we disagree. I feel like I've been up front, fair and honest from the start but he disagrees. With 134 e-mails between us you wouldn't think a lack of communication was the problem. I am, and always have been, willing to come in and finish work on this project per our contract or I am willing to abide by his wishes and get township approval ( and he would accept things as is). I am not willing to pay his ridicules demand for $10,000. Jared [redacted]
I'd like to remind this customer that we entered a contractual agreement for an agreed pool with agreed accessories. If he, 1) makes changes to this agreement it changes the amount we agreed to 2) this agreement was based on what we can see. Under ground rock can not be seen, which is why we have a "rock" clause in our contract. I tried to communicate these changes to him ( especially after the "rock" situation), but apparently I failed.It doesn't surprise me that we still don't agree. I will again say that I will either 1) get county inspection per his wishes 2) and/or complete the few things left undone per our contract. I will not pay him to bring in somebody who doesn't know what they are doing to do what he wants them to do.
March 21, 2017 Yes, we entered a contract with Mr. [redacted] on May 23, 2015. The pool was to be started on or about July 27, 2015. However, Mr. [redacted] did not live at this residence and he agreed to a later starting...
time. Our contract included a custom 17 x 48 freeform pool with a “waterfall spa”, an auto cover, two heaters, 5 LED lights, in-floor cleaning, salt, automatic sanitation, automatic controls, roughly 600 square feet of concrete decks, normal excavation, as well as other pool accessories. Since Mr. [redacted] did not live in this house (lived out of state) our communication was mostly by emails (I show 134 emails). When I showed them a picture of the proposed pool, I showed many options items such as outdoor kitchens, extra decorative decking, different configurations of steps, etc. Many of which, we don’t even do. It is just to give him ideas of what could be done. I guess I did a poor job of explaining this because Mr. [redacted] and I never seemed to be on the same page. He later “picked” the only stair configuration of the 3, I showed that cost extra. Our contract called for a poured concrete deck but he decided later that he wanted to cover this with a veneer stone. Putting a veneer stone changes the elevation of everything. So, I accommodated him by lowering the concrete and raising the automatic cover box so that it would work with his veneer. The “track” for the cover runs on top of the deck but he insisted that we finish the project without the rock in place. The only way to do this was to install a temporary “bridge” to put the track on for now which would have to be removed & reinstalled after the veneer was in place. This requires extra time and materials to do this but Mr. [redacted] didn’t agree that this should be and extra expense. The spa that was included is made to go in at pool level and overflow into the pool. It was later decided to raise the spa, which I did at no extra cost, but this required a “wall” be built around it which was not included. However, giving Mr. [redacted] the benefit of the doubt and never getting a choice of material from him, I poured a concrete wall around it that could be veneered with his stone. While somewhat unique, this pool has 120 perimeter feet and is about 600 square feet of surface area and only 6’ deep. Excavation of this pool would normally take about 8 hours to dig, 2 days to erect the walls and a day to trim, 1 to2 days to install the in-floor system.Instead because of the rock we encountered, it took 3 days to dig, 2 days to trim, 4 days to install the in-floor system. Additionally, we had to drill for every brace anchor. Again, Mr. [redacted] disagreed and since I didn’t use a hoe ram or dynamite it shouldn’t be extra. Mr. [redacted] asked us to remove some old concrete steps and re-pour a new one to connect the house with the pool. He agreed to the price. Somewhere before pouring these steps he asked for 2 addition steps. Like the 1st set of stairs, this required jack hammering the old ones and forming and pouring new ones. Again, I was told I was ripping him off and he would have “never agreed” to this price when he received the bill. We were close to finishing the pool but it was January and very cold. Since Mr. [redacted] did not live at this residence, it was decided to close the pool & spa rather than risk a problem by running the system through the winter. Certainly, there were minor items yet to be done. Some of these items are never done on a new pool till we open the pool in the spring. Actually, a 2-man crew could have them done in several hours. I didn’t hear from Mr. [redacted] again until memorial week, which is a very busy week in the pool business. There was no way I could have dropped what we had already scheduled to go that far to start his pool up, because that happened to be when he was in town. I was then told in writhing that “ I do not want you to do anything else for me, thus, I will accept the work as is”. The only “pool” inspection left to do at the time was the “barrier” or final inspection. His cover acts as a barrier so no final inspection is necessary other than verify that he has this cover. The electrician must call for his own inspection. I told Mr. [redacted] last spring that I’m willing to finish the small amount of work left to do, I’m still willing to do so if it still needs done. I’m certainly not willing to give him $10,000. I will however be willing to write off his remaining balance if, as he says, he will accept the work “as is”. [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
These are photos of how items were located along with photos of parts they replaced and discarded along the edge of my yard and wood line.The brown pool box is where items were left to open pool. This is the location where they left the items last year when closing pool. The box was closed prior to arrival, but left open. This box would be virtually impossible for my dogs to open. The lounge chair beside the box is where the items were left.Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it very sarcastic, that Mr. [redacted] believes he was “up front”, as basis for our disagreements lie mostly in the fact that he decided to charge me more “after the fact”, on multiple occasions.Number of emails does not guaranty quality of communication, especially if there is no will. As example, if we had discussed and agreed to rise the spa, and, thankfully, documented it in emails, but Mr. [redacted] insinuates that he never agreed to rise the spa, and only did it as “a good gesture at no extra cost”, I have a reason to doubt his honesty. Eliminating possibility of failing memory, as I have previously brought this emails to Mr. [redacted]’s attention. I do not believe it is fair or honest to agree to one price and then bill customer different, always higher price, time and time again.In my desperate attempt to have this project completed, I offered concession, almost a year ago, by sending a letter to cure, dated 6/3/2016. That letter was completely misinterpreted by Mr. [redacted], my request to complete the job completely ignored. Giving the history of our relation, quality of work delivered and attitude of Mr. [redacted], I do not feel comfortable allowing him to come on my property. Unfortunately I have too many reasons to be concerned. If in fact Mr. [redacted] is willing to complete the work, he did not do, and was contractually obligated to, he can only reimburse me for the cost of hiring someone whom I will trust.
Regards,
[redacted]
I've read the customers letter concerning her above ground pool. Generally, what she says is true. We contracted to do an above ground pool with her. We applied for a permit about a week before we were scheduled to start her pool thinking it would clear by the time we...
started. ( However, I don't recall anything being said about her property being in the "flood way" which is quite different than in the "flood plane") Because we were already late getting started we made the mistake of continuing the process figuring we would still get the necessary inspections when they were due and not realizing that it shouldn't be built where it was. I notified the customer as soon as possible (she was out of town at the time) and fessed up to the problem. I thought it was mutually agreed to let it ride for now and we would address it later...always with the intention making it right. Yes, I was upset that she contacted the county, because it was my mistake and I wanted to be the one to contact them not her.With that said, as I've said to her, we will do whatever it takes to make it right. I don't intend to debate what "he said, what she said". I gave her a price to make it an in ground last week, which is the same price she would have paid had she ordered it as an in ground pool to start with. Not a penny was added to take it down and rebuild it in the ground. I talked to Ms [redacted] with the county to start the process and hope to meet other officials this week.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]