Bi-State Propane

Client change form – 11/20/- Mr [redacted] came in to office and talked to Sal about poor service and to possible go to one service a monthAt that time, he had service twice a month @ $monthIt was decided that the service would be set up for a winter/summer scheduleWinter-December to February2017, one service per month @$Summer-two services month @ $The office assistant was present the day of this meeting At this point account was paid current In March 2017, the monthly landscape maintenance changed to the summer schedule as was agreed to twice a month @ $This might be what Mr [redacted] saw as being charge extra Note per file - 5/24/spoke withHad sent a ck for $but came back due to no stamp and did not follow through or callIs disappointed in service quality, & not much for them to do, but has not called officeInformed still owes for past moneyWas on a winter schedule of $mn & now summer of $monthTook message for Sal to call & [redacted] said would send over a check for balance of $310.TA At this time he owed for December to February $each, March to April at $eachStill on route log Note per file - Sal spoke with [redacted] & has terminated service till he paysIf he would like service in the future is to contact officeSuppose to be bringing by payment 5/25/ Final bill sent for month of May I sent a letter on June 22, for payment and non-receipt of past due $and if not paid will send to collectionsAt no time was there written/said there was interest/late fees Client came into office 6/26/with payment in fullWrote on Statement that was turned in with check - to look for his feedback online and that MrRodriguez is nutsClients comments about service to me, Office Manager, were issued with pointing fingerIf there was an apology after I told him that the problem was not my responsibility I did not hear it I have tried to make statement of what information I have on record & best to my recollection to help with any clarification [redacted] Office Manager Sal Rodriguez Landscapes

I am rejecting this response because:I don't even know how to respond to this type of stuffIt is just made up and it doesn't even correspond with their own statementsSal Rodriguez stated in his first response to the Revdex.com that he has never met me and that I was only a customer for "a couple month period"Now they say I met him and spoke to him, which did not happenHowever, I have met Sal several different times in other situations, which were not regarding my hedges.I did say that I was going to bring a check for $but that was suppose to be my payment for the yearThey don't inform you that changing the monthly fee changed the yearly payment so of course I didn't bring that check in, I had to talk to Sal first, who is hard to get a hold of.As for his accounting I will attach copies of the checks I wrote in July of for services at $per month from April to September, (summer months)These checks show I was a customer longer than they claim and that I was paying $a month which they claim otherwiseThe final point I would like to make is about the conversation I had with Mrs [redacted] on 6/26/I will begin by apologizing if I offended her in anyway, it was not my intentI believe I did point to the check I placed on her desk which seems to be her only complaintAnd I did say I was not happy and I thought I was being ripped offHowever, that is all that was said and it lasted less than secondsNothing even close to what Sal Rodriguez claimed in his response to the Revdex.com is even close to truthI did not raise my voice, I did not curse, swear or cuss in anyway shape or formAnd I was paying an amount I disputed so you know I wasn't too upset about it or I wouldn't have brought that inWith those facts established Sal Rodriguez's actions of following me out to the parking lot and yelling at me take on a whole new light.Please think about those actions by the owner and the lack of clear communications and billing at least when posting my complaint for other consumers that look to the Revdex.com for feedbackThank you

I am rejecting this response because: Everything MrRodriguez responded with is a complete lieThe most insulting is that I would ever cuss or swear at anyone ever! It did not happen! MrRodriguez doesn't realize who I am but we know many of the same people and I have met him on several occasionsAnd everyone will tell you that I never cuss or swear, everI speak against cussing, swearing and conflict resolution in the High Schools, Juvenile Hall and on the radioI work with youth at camp who have cussing and anger problemsThere is no chance it happened the way Sal says it didAlso, I left a phone call on hold in my truck when I got out to deliver the checkMrRodriguez's video can show that I was in the office less than secondsThere was not time for me to do what he is accusingI went in dropped off the check and was asked if everything was okay I responded "no" that I was being ripped off, my letter was not returned and my hedges still were not cutThe very nice lady said she didn't do the work and I said okay thank you and leftI wasn't making an issue out of it, I was paying an amount I disputed just to be rid of itHowever, now I think people should know this story and what Sal did.All that aside, MrRodriguez's correspondence did not respond to my complaint or agree to return what he over charged meAlso, if he is claiming that I have only been a costumer for a "couple months" then have him produce an accounting for the money I have paid him and the contract I signed after he had already started his maintenance work on my houseHe says I got behind last November (which isn't true) but that would mean I have been a customer for at least months (which is more than a "couple").Is MrRodriguez going to return what he over charged me? He admits that he knew my concern was the hedges which he never servicedHis guys did not do anything most of the time when they cameIf I was too small for him, as a customer, than he shouldn't have taken me on as a clientHe could have simply not given me a quoteBut he took the my job and agreed to do certain things at a certain rate which he has not doneWhat proof do I need to produce? I think it is pretty clear he is lying.The gentleman I put on hold while in MrRodriguez's office is contractor friend of mine MrRodriguez knows very wellThis contractor's word is beyond reproach for both me and SalI can ask this contractor friend to get involved if MrRodriguez wants to proceed but it might make relationships awkward for those guys in the future.Please let me know if there is anything else you needI hope MrRodriguez rethinks his story and apologizes for lying about meThank you agian

SAL RODRIGUEZ    ...

                                        ...⇄ LANDSCAPES                               [redacted]                                         ...⇄          *
[redacted]                                   ...⇄   OFFICE [redacted]                                          ...⇄         date 6-26-17 Reference:  [redacted]   Per complaint from the Revdex.com   [redacted] was a client of mine for a short time maintenance only.  We serviced his house for a couple months period.  Upon accepting the work I spoke to [redacted] via phone.  Upon my original examination I notice way overgrown hedges and bushes and 2 foot plus weeds. [redacted] was placed on our maintenance schedule and all was good.    At some point last November 2016 [redacted] got behind and we cancelled his service due to failure to pay.  [redacted] was one of my smaller clients.                          Last week I was notified by [redacted] my office manager of our delinquent client [redacted] was one of the late to pay clients, he had been sent multiple notices and calls with no response.  I advised [redacted] to send our collections notice which got [redacted]’s attention at which point he showed up at my office.  I was with security professional installing a DVR in my office.  When I heard yelling “(you do st service all you do is blow etc.)” I heard [redacted] advise him that she doesn’t do the work out in the field and he continued to yell at her! I immediately responded at which point [redacted] was headed out the front door.  [redacted] advised me it was [redacted] as I personally had not met him.  I immediately noticed [redacted] was very distraught and emotional.  I caught up to [redacted] outside and advised him that what he did was wrong and totally uncalled for!  I told him it could have been avoided had he paid his bill.  [redacted] left my property!   I personally haven’t talked to [redacted] in 3 -4 months unknown why it took him so long to pay but it’s not right threatening my staff is never acceptable!     Thanks Sal Rodriguez

Client change form – 11/20/16 - Mr. [redacted] came in to office and talked to Sal about poor service and to possible go to one service a month. At that time, he had service twice a month @ $80 month. It was decided that the service would be set up for a winter/summer schedule. Winter-December 2016 to February2017, one service per month @$50. Summer-two services month @ $80. The office assistant was present the day of this meeting.  At this point account was paid current.   In March 2017, the monthly landscape maintenance changed to the summer schedule as was agreed to twice a month @ $80.00. This might be what Mr. [redacted] saw as being charge extra.   Note per file - 5/24/17 spoke with. Had sent a ck for $600 but came back due to no stamp and did not follow through or call. Is disappointed in service quality, & not much for them to do, but has not called office. Informed still owes for past money. Was on a winter schedule of $50 mn & now summer of $80 month. Took message for Sal to call & [redacted] said would send over a check for balance of $310.TA   At this time he owed for December 2016 to February 2017 $50 each, March to April 2017 at $80 each. Still on route log.   Note per file - Sal spoke with [redacted] & has terminated service till he pays. If he would like service in the future is to contact office. Suppose to be bringing by payment    5/25/17.   Final bill sent for month of May 2017.   I sent a letter on June 22, 2017 for payment and non-receipt of past due $390.00 and if not paid will send to collections. At no time was there written/said there was interest/late fees.   Client came into office 6/26/17 with payment in full. Wrote on Statement that was turned in with check - to look for his feedback online and that Mr. Rodriguez is nuts. Clients comments about service to me, Office Manager, were issued with pointing finger. If there was an apology after I told him that the problem was not my responsibility I did not hear it.   I have tried to make statement of what information I have on record & best to my recollection to help with any clarification.   [redacted] Office Manager Sal Rodriguez Landscapes

I am rejecting this response because: Everything Mr. Rodriguez responded with is a complete lie. The most insulting is that I would ever cuss or swear at anyone ever! It did not happen! Mr. Rodriguez doesn't realize who I am but we know many of the same people and I have met him on several occasions. And everyone will tell you that I never cuss or swear, ever. I speak against cussing, swearing and conflict resolution in the High Schools, Juvenile Hall and on the radio. I work with youth at camp who have cussing and anger problems. There is no chance it happened the way Sal says it did. Also, I left a phone call on hold in my truck when I got out to deliver the check. Mr. Rodriguez's video can show that I was in the office less than 30 seconds. There was not time for me to do what he is accusing. I went in dropped off the check and was asked if everything was okay.  I responded "no" that I was being ripped off, my letter was not returned and my hedges still were not cut. The very nice lady said she didn't do the work and I said okay thank you and left. I wasn't making an issue out of it, I was paying an amount I disputed just to be rid of it. However, now I think people should know this story and what Sal did.All that aside, Mr. Rodriguez's correspondence did not respond to my complaint or agree to return what he over charged me. Also, if he is claiming that I have only been a costumer for a "couple months" then have him produce an accounting for the money I have paid him and the contract I signed after he had already started his maintenance work on my house. He says I got behind last November (which isn't true) but that would mean I have been a customer for at least 10 months (which is more than a "couple").Is Mr. Rodriguez going to return what he over charged me? He admits that he knew my concern was the hedges which he never serviced. His guys did not do anything most of the time when they came. If I was too small for him, as a customer, than he shouldn't have taken me on as a client. He could have simply not given me a quote. But he took the my job and agreed to do certain things at a certain rate which he has not done. What proof do I need to produce? I think it is pretty clear he is lying.The gentleman I put on hold while in Mr. Rodriguez's office is contractor friend of mine Mr. Rodriguez knows very well. This contractor's word is beyond reproach for both me and Sal. I can ask this contractor friend to get involved if Mr. Rodriguez wants to proceed but it might make relationships awkward for those guys in the future.Please let me know if there is anything else you need. I hope Mr. Rodriguez rethinks his story and apologizes for lying about me. Thank you agian

I am rejecting this response because:I don't even know how to respond to this type of stuff. It is just made up and it doesn't even correspond with their own statements. Sal Rodriguez stated in his first response to the Revdex.com that he has never met me and that I was only a customer for "a couple month period". Now they say I met him and spoke to him, which did not happen. However, I have met Sal several different times in other situations, which were not regarding my hedges.I did say that I was going to bring a check for $600 but that was suppose to be my payment for the year. They don't inform you that changing the monthly fee changed the yearly payment so of course I didn't bring that check in, I had to talk to Sal first, who is hard to get a hold of.As for his accounting I will attach copies of the checks I wrote in July of 2016 for services at $50.00 per month from April to September, (summer months). These checks show I was a customer longer than they claim and that I was paying $50.00 a month which they claim otherwise. The final point I would like to make is about the conversation I had with Mrs. [redacted] on 6/26/17. I will begin by apologizing if I offended her in anyway, it was not my intent. I believe I did point to the check I placed on her desk which seems to be her only complaint. And I did say I was not happy and I thought I was being ripped off. However, that is all that was said and it lasted less than 30 seconds. Nothing even close to what Sal Rodriguez claimed in his response to the Revdex.com is even close to truth. I did not raise my voice, I did not curse, swear or cuss in anyway shape or form. And I was paying an amount I disputed so you know I wasn't too upset about it or I wouldn't have brought that in. With those facts established Sal Rodriguez's actions of following me out to the parking lot and yelling at me take on a whole new light.Please think about those actions by the owner and the lack of clear communications and billing at least when posting my complaint for other consumers that look to the Revdex.com for feedback. Thank you.