Bi Tech Enterprises

Review: Bi Tech designed a website for me approximately 5-6 years ago. Recently, I come to find that the actual cost is substantially less with other providers. When I told them I want to change carriers and companies, they relinquished my right to access or transfer my website. They took ownership and will not release the domain or the hosting. We have made multiple requests with no changes.Desired Settlement: I need everything transferred. Thank you

Business

Response:

The customer requested the A record be changed on 2/** which would point the web site to a new hosting. A response was provided 8 minutes later explaining that this could be done however Bi-Tech does not normally retain control of DNS when we do not provide the hosting and asked the customer how he would like to proceed.

Customer responded on 2/** with a replacement request to change the nameserver which would alleviate the issue of Bi-Tech retaining the DNS. A response was provided 32 minutes later after the changes were completed. A revised hosting bill was included in that response crediting March-December from his original yearly bill. This is still unpaid as of 3/**, the original invoice was due January [redacted] which was left unpaid as well.

Since receiving the Revdex.com letter I have reached out to the customer to address his concern regarding Bi-Tech still administering his domain name. I have offered to unlock and provide the authorization code to transfer and am awaiting a response.

At no time did Bi-Tech refuse to provide access or ownership to his web site, hosting, or domain.