Bianchi Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Robert [redacted] I reject there letter went on there for oil change an they found the problem will not make it write was told to get it welded from them if I do not want to buy the parts it to fare gone for that they put the sticker on it the same day I bought it this problem going on before I bought it by the way it is they need to fix it or let me trade it in on some thing else with the same payment

[redacted] ***Re: Complaint ID # [redacted] Dear Ms***: Thank you for the opportunity to respond to the above referencedAlthough our staff was already working diligently to assist with the Texas vehicle registration, upon receipt of your letter we assigned the matter to our Sales Manager, Matt T*** and our Office Manager, Copella T [redacted] to ensure the most prompt resolution to this matter.We were able to complete the Texas registration process on September 28, and have reimbursed Ms [redacted] for the additional expense incurred to have her Texas contact FedX the Texas Plate to her ***, Pennsylvania address while attending school.We sincerely apologize for the delays in completing this process.Very truly yours, [redacted] ***Corporate Secretary

Thank you for the opportunity to respond to the above referenced complaintOn December 3, at 5:p.m(after our Internet Manager had left for the day), Ms*** placed a complaint regarding her December 2, service visit on the Bianchi Honda *** pageUpon seeing the complaint
the next morning, our management team reviewed her service records and Bianchi Honda posted our response on December 4, at 1:p.m(See copy of her posting along with our response attached)We would truly appreciate the opportunity to have Ms***’s vehicle placed on a lift so that our Service Manager, *** ***, and one of our technicians can show her the vehicle’s undercarriage and repairs needed not only to pass PA State Inspection requirements, but also for her safe drivingIn the absence of meeting with our Service Manager and seeing the vehicle up on a lift, there is nothing further to be provided

September 5, 2017*** ***The Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Re: ID #***Dear Ms***:Thank you for the opportunity to respond to the above referenced complaint.*** *** purchased a Honda Accord on 5/10/with 73,miles on the
vehicleAttached please find copies of the documentation we submitted to PennDOT to register her vehicle, which also confirms the mileage at 73,We contacted the Pennsylvania Automotive Association and it appears that whoever processed the paperwork at the State, not Bianchi Honda, made an incorrect entry on the odometer reading.In order to correct the registration, we need Ms*** to visit Bianchi Honda, with her vehicle title, so that we can obtain her signature and notarize the appropriate documents for the State to process a correction to their error.The vehicle was sold to Ms*** at a price of $7,The total price after taxes and fees totaled $8,and there were no charges for two sets of keys for the vehicle.Ms*** indicates that the vehicle’s air conditioning quit working three days after purchase, however, we have no record of the vehicle being brought to Bianchi Honda’s service department to check the concern.We welcome Ms*** to schedule an appointment to review the air conditioning concern (***)At that time we can have her also meet with one of our title clerks to proceed with the documentation needed to correct the mileage due to the State’s error in processingWe will also provide two (2) oil change certificates for Ms*** and two (2) oil change certificates for her daughter, in an effort to retain her goodwill.SincerelyPhil P***Service Manager

November 5, 2015Re: *** ***; ID #***Dear Ms***Thank you for the opportunity to respond to the above referenced complaintOn November 25, 2014, Mr*** purchased a Jeep Compass with an odometer reading of 64,The vehicle was purchased As Is - No Warranty (copy of the
signed FTC Buyer’s Guide is attached)On October 3, 2015, at an odometer reading of 73,(almost 10,miles since the date of purchase), Mr*** presented the vehicle to our service department for an oil changeWhile the vehicle was on our lift, the lube tech noticed that the subframe was rusted and recommended a PA State Inspection technician should review the vehicle.Mr*** returned to the dealership on October 24, with an odometer reading of 74,for a review of the vehicle’s subframeUpon review, the PA State Inspection technician advised that the front subframe was rusted through and therefore would not pass state inspection requirements without repair/replacementNote that our parts department checked on the availability of necessary parts for repair and learned that the local Jeep dealership is keeping these parts in stock, which indicates a common problem in this area.This is a Jeep Compass, a 7/model year aged vehicle, and approximately 10,miles since the date of purchaseWe recommend that Mr*** take the vehicle to a Jeep dealership to have the repair(s) completed, and these repairs will be at his expenseThere is no financial assistance to be provided by Bianchi Honda.Sincerely,Denise ** ***Corporate Secretary

Dear Ms. [redacted]:Thank you for the opportunity to respond to the above referenced complaint.Jason P[redacted], President, has asked that [redacted] call (###-###-####), at his convenience, so that he can receive a formal, verbal apology for Ted R**’s conduct.Upon receipt of this complaint, Ted R** was...

issued an employee disciplinary report, received additional training from both Sales and Human Resource Management, and was issued a without pay suspension.On behalf of the entire Bianchi Honda team, please accept our sincerest apologies for this unacceptable behavior.Very truly yours,Denise [redacted]Corporate Secretary

I am writing to you today to let you know that I will accept Bianchi Hondas offer to resolve the discrepancy with the 2 titles I received over the different odometer readings. I have talked with the title clerk and she stated that I do not need an appointment to get the title corrected. I also accept the 2 free oil change certs for my car and the 2 free oil change certs for my daughters car that Bianchi Honda offered me. The title clerk ensured me that I will get the 4 free oil changes when I meet with them on the title correction. Thank youSent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Robert [redacted] I reject there letter went on there for oil change an they found the problem will not make it write was told to get it welded from them if I do not want to buy the parts it to fare gone for that they put the sticker on it the same day I bought it ... this problem going on before I bought it by the way it is they need to fix it or let me trade it in on some thing else with the same payment

[redacted]Re: Complaint ID #[redacted]Dear Ms. [redacted]: Thank you for the opportunity to respond to the above referencedAlthough our staff was already working diligently to assist with the Texas vehicle registration, upon receipt of your letter we assigned the matter to our Sales Manager, Matt T[redacted]...

and our Office Manager, Copella T[redacted] to ensure the most prompt resolution to this matter.We were able to complete the Texas registration process on September 28, 2015 and have reimbursed Ms. [redacted] for the additional expense incurred to have her Texas contact FedX the Texas Plate to her [redacted], Pennsylvania address while attending school.We sincerely apologize for the delays in completing this process.Very truly yours,[redacted]Corporate Secretary

Review: Hello. My name is [redacted]. I need your help. I purchased a new car recently from BIANCHI Honda. The temporary tag will be expired on 09/22/2015. Before I purchased the car I ask the sales man (KYLE O[redacted]) if I would have a problem registering a new vehicle here. I have a Texas driver's license but because of my Military status I do not have to change my license over. He assured me that this would not be a problem. I had a Hyundai hybrid when I came and because I have never driven in the snow I was very scared with the winter approaching. I did not want to changed my license over because I have 2 concealed weapons. I live alone and I want to be able to keep my weapons legally to protect myself should I need to. I also get certain exemptions with my properties in Texas and since my main residence is there my partner and I decided that this would be best. I told him I am in medical school here temporarily and how stressful my program is. I did not expect him to understand but I expected him to be empathetic. I will be returning home in 2017 to start my clinical training and eventually residency.

I have called the dealership on countless occasions asking them where is the registration and they assured me they were taking care of it. I called them 2 days ago and expressed that the tags were going to be expired on the 22nd and they still have not provided me with any answers. Tonight, my partner in Texas called me and told me she got something in the mail from BIANCHI Honda about registering the car by Tuesday (22nd September). How is that even possible when registrations take 20 days on average for a turn around time? She will be flying here tomorrow for my white coat ceremony. I should be studying and not stressing. This dealership has not been forthcoming neither have they communicated with me effectively and I am very angry. I have never been this angry. I do not know what to do. I feel like if I go down there tomorrow I am going to lose it.

Please, what do I do? If you cannot help me I understand. Everything I have read advised me that the dealership should register the car by 30 days. I do not want to deal with them anymore. Their service is poor and unacceptable. With that said I need another temporary sticker from them until I could get this resolved or they need to take back their car. Please help me if you can. [redacted]Desired Settlement: They are not communicating with me. If I could not have registered my car here because they did not know how to do it, I should have been told that upfront. They waited until 4 days before my temporary sticker expired and that was after I called them 6-7 times. They still did not even call and advised me they were going to send something to Texas. How unprofessional is that? I need another sticker. I also need an apology. I will be going home in November to [redacted] if I need to be physical present to register a car. I have to call tomorrow. While I know that they have not been in medical school they get many client's from my institution so they should at least try to understand what extra stress can do.

Business

Response:

[redacted]Re: Complaint ID #[redacted]Dear Ms. [redacted]: Thank you for the opportunity to respond to the above referencedAlthough our staff was already working diligently to assist with the Texas vehicle registration, upon receipt of your letter we assigned the matter to our Sales Manager, Matt T[redacted] and our Office Manager, Copella T[redacted] to ensure the most prompt resolution to this matter.We were able to complete the Texas registration process on September 28, 2015 and have reimbursed Ms. [redacted] for the additional expense incurred to have her Texas contact FedX the Texas Plate to her [redacted], Pennsylvania address while attending school.We sincerely apologize for the delays in completing this process.Very truly yours,[redacted]Corporate Secretary

Review: Bought a 2008 jeep compass on November 25 2014 I had a pre inspection done on the 3rd of October they wrote on paper work sub frame is rusted out suggest having it looked at by a tech... when a seen that on the paper work went in talked to my sales man told me he would talk to his boss an come back an said to make a appointment to get it looked at I had it looked at on October 24 th they told me was bad an would cost me 1200 plus to get fixed sales man last day was the 23 rd of October this jeep was inspected the same day I bought it sticker was up when I was looking at it they over looked the problem .Desired Settlement: give me what I still owe 4 a trade in for some thing that will pass inspection or fix it an fix it right

Business

Response:

November 5, 2015Re: [redacted]; ID #[redacted]Dear Ms. [redacted]Thank you for the opportunity to respond to the above referenced complaint. On November 25, 2014, Mr. [redacted] purchased a 2008 Jeep Compass with an odometer reading of 64,246. The vehicle was purchased As Is - No Warranty (copy of the signed FTC Buyer’s Guide is attached). On October 3, 2015, at an odometer reading of 73,625 (almost 10,000 miles since the date of purchase), Mr. [redacted] presented the vehicle to our service department for an oil change. While the vehicle was on our lift, the lube tech noticed that the subframe was rusted and recommended a PA State Inspection technician should review the vehicle.Mr. [redacted] returned to the dealership on October 24, 2015 with an odometer reading of 74,220 for a review of the vehicle’s subframe. Upon review, the PA State Inspection technician advised that the front subframe was rusted through and therefore would not pass state inspection requirements without repair/replacement. Note that our parts department checked on the availability of necessary parts for repair and learned that the local Jeep dealership is keeping these parts in stock, which indicates a common problem in this area.This is a 2008 Jeep Compass, a 7/8 model year aged vehicle, and approximately 10,000 miles since the date of purchase. We recommend that Mr. [redacted] take the vehicle to a Jeep dealership to have the repair(s) completed, and these repairs will be at his expense. There is no financial assistance to be provided by Bianchi Honda.Sincerely,Denise [redacted]Corporate Secretary

Consumer

Response:

Review: After purchasing several vehicles from this dealer I took my mother to look for a car to purchase or lease. The salesman Ted R** stated he would only give 500.00 trade in for her car. He wanted to know how much cash was available to put down with it. I stated it didn't matter because we're not trading her car in for 500.00. He said "That's alright its the only 2015 left and I'll sell it tomorrow". I told him he wasn't the only Honda dealer around. He stated that they were the largest one in PA and I responded "There's one right down I 90 in Ohio, I've been there before." He yelled "We're done here. You're disrespecting me. You're being a [redacted]!". He then stood up, took a few steps, turned around and yelled "Get the [redacted] out of here!", right in front of my 74 year old mom. She became very upset and began shaking and having chest pains. '' So we left.Desired Settlement: I want Ted R** to be fired because you don't talk to customers like that. I would like a formal apology from the business owner. I would like to be able to maintain my vehicle's warranty services at another Honda dealer with the same services that this one has such as a replacement vehicle when ours is being serviced.

Business

Response:

Dear Ms. [redacted]:Thank you for the opportunity to respond to the above referenced complaint.Jason P[redacted], President, has asked that [redacted] call (###-###-####), at his convenience, so that he can receive a formal, verbal apology for Ted R**’s conduct.Upon receipt of this complaint, Ted R** was issued an employee disciplinary report, received additional training from both Sales and Human Resource Management, and was issued a without pay suspension.On behalf of the entire Bianchi Honda team, please accept our sincerest apologies for this unacceptable behavior.Very truly yours,Denise [redacted]Corporate Secretary

Review: On 12/2 I brought my car, 08' G6 in for a routine inspection. I was informed that my car had failed inspection and it would cost me $830 to pass inspection. The list of repairs included new front and back brakes and rotors with the full brake service offered. I was also informed I had a hole in my exhaust, and was unable to be repaired, but replaced. Bianchi was informed I will be picking up my car and the work will be completed elsewhere. I picked my car up and noticed my car was 'loud' with what appears to me as a new muffler issue that was not present when I dropped my car off just 12 hours prior. I immediately brought my car to another mechanic for a second opinion where I was informed my brakes were beautiful and do not need to be replaced in the near future. Well as far as the exhaust goes I can only speculate what happened, but I do know I dropped my nice, quiet car off at a dealership and pick it up 12 hours later with a loud idle and acceleration, Bianchi's initial response "bring it back, we will look at it"Desired Settlement: I would like a refund of my inspection due to my inspection should not have failed for the reason I was informed (brakes that need replaced). I feel like I was taken advantage of being a female and feel like this should not have even been a issue in the first place.

Business

Response:

Thank you for the opportunity to respond to the above referenced complaint. On December 3, 2014 at 5:09 p.m. (after our Internet Manager had left for the day), Ms. [redacted] placed a complaint regarding her December 2, 2014 service visit on the Bianchi Honda [redacted] page. Upon seeing the complaint the next morning, our management team reviewed her service records and Bianchi Honda posted our response on December 4, 2014 at 1:25 p.m. (See copy of her posting along with our response attached). We would truly appreciate the opportunity to have Ms. [redacted]’s vehicle placed on a lift so that our Service Manager, [redacted], and one of our technicians can show her the vehicle’s undercarriage and repairs needed not only to pass PA State Inspection requirements, but also for her safe driving. In the absence of meeting with our Service Manager and seeing the vehicle up on a lift, there is nothing further to be provided.

Review: We have a 2006 Honda Ridgline with very low mileage that we bought new from Bianchi Honda. We have had in for repairs for the same thing four times. I always schedule my appointments during doctor visits.The first visit I suggested spark plugs two and a half years ago since then we have taken it up three other times for the same repair work, the last visit they gave me a written estimate for transmission work for over $2,000.00 I talked to my daughter on the phone and she said don't do it,she contacted a local small transmission place in our town, he only does transmissions he took it for a two block test drive he informed me all it needed was spark plugs. Within five minutes he had the problem solved. Bianchi Honda worked on it for 2 1/2 years trying everything except for replacing the spark plugs as I had suggested 2 1/2 years ago. I now feel that they wanted me to trade it in so someone in the service department could buy it. We have driven it about 500 miles since the spark plugs were put in, it runs great I am getting 18 miles to a gallon instead of nine.I did inform them I was only getting 9 miles to a gallon I definitely don't want this to happen to another senior citizen.Several times I would get home from a appointment with Bianchi Honda a salesman would call me and try to sell me a new vehicle.Desired Settlement: I want the cost of the spark plugs that is guaranteed for 100 thousand miles and a reasonable cost that they can agree on of all my visits to Bianchi Honda in 2 1/2 years.

Business

Response:

Thank you for the opportunity to respond to the above-referenced complaint.

On July 17, 2014, customer reviewed his vehicle hesitation concern with our Service Advisor [redacted]. During the road test of the vehicle, [redacted] could only briefly verify the customer’s concern (see advisor comments on repair order attached). Therefore, we advised that due to the vehicle’s age and mileage it could require a torque converter, but that as part of our standard operating procedure, we would need to verify completely before any repair work should be performed. At that time, we provided a cost estimate for the torque converter replacement, should one be needed.