Biba Insurance Services

Response:
Mr*** we apologize for the confusion that might have arose from your experience with settling a claimBiba Insurance Services has
been a retail insurance agency for years providing the best services possible for the trucking insurance industryWe here at Biba understand that settling a claim can be a long and difficult process however, Biba Insurance Services as a retail agent does not have any authority to settle claimsAll claims are forwarded to the proper claims department and are handled by the claims adjuster of that insurance carrierWe have tried to contact Mr*** to help them get a hold of their claims adjuster but we were disconnected and were not able to get in contact againOnce again we apologize for the inconvenience and difficulty this might have caused and hope that we can get a hold of you soon to get this issue sorted out.*** *** *** *** **
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The person that filed the complaint is not our customerWe are an insurance agencyNational Continental is a carrierI’m not sure if that answers your questions
Please call me if you have any other questions
Thanks,
*** ***
Biba Insurance Services
***
*** ***
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License # 0F

We are a retail broker we do not directly pay claims or determine faultThe policy number listed on the complaint is a policy issued through National Continental/ProgressiveNational
Continental handles all claims directlyThe customer can reach National Continental directly at 1-800-777-5304 or contacting the Department of InsuranceThis issue is out of our scope of practice.
Please contact us if we can assist you in anyway
Thanks,
*** ***
Biba Insurance Services
***
*** ***
*** *** *** ***
License # 0F

Biba insurane failed tofilr an insurance claim and refused to give me a claim numberor even to notify the proper insurer of the accident. theylied to me multiple times and only after I filled a complaint with the Revdex.com did I receive a claim number. My claim  is still open with them and has not been resolved, even though the driver they insure has admitted guilt

I am rejecting this response because:I have heard nothing from Biba Ins, however, I appeared in lathrop and filed my claim in June 2015, they took pictures on my damage caused by [redacted] I also faxed copies of my estimates to the adjuster

Review: Biba insurance has had 5 months to settle my claim against heritage logistics of Fresno ca a truckingDesired Settlement: Settle my claim, I submitted estimates in july

Business

Response:

Response:Mr. [redacted] we apologize for the confusion that might have arose from your experience with settling a claim. Biba Insurance Services has been a retail insurance agency for 19 years providing the best services possible for the trucking insurance industry. We here at Biba understand that settling a claim can be a long and difficult process however, Biba Insurance Services as a retail agent does not have any authority to settle claims. All claims are forwarded to the proper claims department and are handled by the claims adjuster of that insurance carrier. We have tried to contact Mr. [redacted] to help them get a hold of their claims adjuster but we were disconnected and were not able to get in contact again. Once again we apologize for the inconvenience and difficulty this might have caused and hope that we can get a hold of you soon to get this issue sorted out.[redacted]

Consumer

Response:

I am rejecting this response because:I have heard nothing from Biba Ins, however, I appeared in lathrop and filed my claim in June 2015, they took pictures on my damage caused by [redacted] I also faxed copies of my estimates to the adjuster

Review: They won't give me a claim number and have decided that they were not going to since the damages were less than the drivers deductible. Hey never gave me a claim number but after repeated phone calls he said he would send a check for the damages, but I would have to wait till the driver could afford to pay me since he is a new driver.Desired Settlement: I sent him the lowest estimate. I am driving illegally with my mirror being ripped off. I want the cost to repair and either pay for a rental while in the shop. Or pay me my wadges to take in to be repaired. I feel like I am being lied to I never received a claim number and he repeatedly said he would call me back, never has. He has acknowledged the drivers guilt yet won't file a claim. I should not have to file against my insurance nor wait till the driver can pay me. That's what insur is 4

Business

Response:

We are a retail broker we do not directly pay claims or determine fault. The policy number listed on the complaint is a policy issued through National Continental/Progressive. National Continental handles all claims directly. The customer can reach National Continental directly at 1-800-777-5304 or contacting the Department of Insurance. This issue is out of our scope of practice. Please contact us if we can assist you in anyway. Thanks,[redacted]Biba Insurance Services[redacted]

[redacted]License # 0F71937

Business

Response:

The person that filed the complaint is not our customer. We are an insurance agency. National Continental is a carrier. I’m not sure if that answers your questions. Please call me if you have any other questions. Thanks,[redacted]Biba Insurance Services[redacted]

[redacted]License # 0F71937