Biblesoft

Complaint: ***
I am rejecting this response because: Biblesoft issue Review of the facts, See the following: Software ordered 11/26/Credit card charged 11/28/Software was shipped 12/13/and left the post office 12/14/16, delivered within daysI did not get to installing it until around December 21stIt was difficult to use and kept freezing my computer. I left a message via voice mail and emailed Biblesoft 12/26/at 4:58PM, *** with no answer except a computer generated response from *** my email was receivedAlso, it would not open without internet service, I specifically asked Kathi K*** if it needed internet and was told noThat was not the caseOn 12/27/16, I called again and unable to speak with a person, left another voice mailThen I went to my account page looking for some other way to try and give notice I wanted to return the software and receive instruction how to do soI went to the Return Merchandise Page and put in a request, your website on the (RMA) showed a pop up that my return request was logged and that I needed to return the package within days of receiving my order, not that you keep insisting onI have a screen shot of that, see attached, I was well within the days you insist on regardless of your websiteYou can see the date if you print it out and look, it is thereAsk Kathi K***, she has the emailsFurther down the screen shot it states you must wait for confirmation before returning any merchandiseOn 12/30/at 4:pm, again I called and left a voice mail since nobody answers the phone and all I could do was leave a messageI also emailed a different department at Biblesoft since the contact email prior never got back to me so I emailed *** notifying I would like to return my software, I attached screen shots of how the software was not working and it would only work with internet service, which I know I would never of purchased it if it would not work stand alone and it freezes my computerOn 12/31/2016, in addition to voice mails I continued to try and contact the company, went back to my account page to and click on return merchandise again to put in another ticket to try and trigger someone to respondI left voice mails to both customer service and one to technical supportThere was no answer, no responseI continued to call every week, only got a voice mail option to leave a messageI continued to leave voice mails to all department options at various timesOn 1/8/and 1/14/4:PM, I reached out to the business service department with my frustration and wanting to return the software and Biblesoft was not responding: *** The Business Services Department said they would have tech support contact meTech support did notOn 1/28/I again sent another request via email to return the software with a plea for someone to respond, same as always a generated response, your message to biblesoft customer service has been sent successfullyYet nobody responds. I have been trying for over a month to get someone to contact me or call me backI have gone above and beyond to try and contact you and do what you want withing two weeks of having the software I started the processOn 1/31/at 10:16Am I was told by Kathi K*** after weeks of trying to return the software and get some sort of response from Biblesoft they would not take the software backKathi states there is a deadline of days not like your website states, regardless, I put in the return order within TWO WEEKS, it is documented and Kathi K*** has the emailed proof and screen shots as does Revdex.comI contacted Biblesoft via email to whatever department I could emailI called the company with no answer except voice mail almost every day for a month, leaving messages with every department available on the computerized phone treeNobody respondedOn 1/31, I was told there would be no refund, I told Kathi K*** I was going to contact the Revdex.com as I have done everything possibleaccording to Biblesofts policy above and beyond to return the software and you refuse to complyAt 12:PM on my lunch break I notified the Revdex.com and it was not until I did that Biblesoft began to look into the situation moreFinally Kathi K*** responds with messages that she never received emails and Biblesofts voice mail not working, she could not find my request for returnLuckily for me I saved most of my emails and forwarded them to herThen after several email forwards to Kathi , at 2:23PM, she sent me an email stating because my return was dated within the return policy time, she will go ahead and take the returnShe finally assigned a RMA # *** and instructed me to send in the software, once it was received you would process the refund and email me when that has been doneThat was 1/31/at 2:PMOn February 2, Kathi signed for the certified mail of my softwareI have not received any refundThe last Revdex.com response prior to this one from Biblesoft, I was told they were not going to return the software or the moneyBasically a public declaration you just stole from meBiblesoft said I have to send them more money and then they will only mail the software back to meLike I trust your company to send you even more moneyI don’t think soBiblesoft has not done anything according to their own policy, has been rude and has the software and my moneyIf I do not receive my refund within two weeks, I will need to take this to the next level
Sincerely,
*** ***

According to the complainant, they have not contacted us since March of Back then and to date, we have no communication from them alleging breach of contractFurther, we have provided the product to the complainant for download on the operating system for which it was intendedWe will not
provide downloads for products that are not compatible with operating systems for which the product was not intendedIt is funny how when a person makes a complaint they allege unfounded claims of all types which challenge the integrity of a companyStrict proof thereof is demandedFurther, Biblesoft may discontinue the sale or distribution of any product that is not being used for the purposes for which it was designed or intendedLastly, we offer additional downloads to customers above the initial download for the purpose of restoring the product on the purchaser's computer for their personal use, not for the purpose of use on multiple computers not used specifically by them or for use on upgraded operating systems for which the program was not designedThe product was sold and is still supported for the operating systems for which is was designed and no more

If Biblesoft had any reason to refund this customer's $29.99 pruchased program, it would had already been done. Absolutely NO one at Biblesoft would tell ANY customer tvaf theprogram he purchased would work with WIN 10. It will not!
 
No matter how many such accusations are made by this customer, we will not refund his money. He is way past the refund time and we will not give him a much higher priced program bearing royalty costs to him. It would be a slap in the face to the thousands of our customers who  pay to get an upgrade. 
 
This man, who is also very rude to our employees, has turned in a complaint to the Attorney General's office. He is a bully, plain and simple

Complaint: [redacted]I am rejecting this response because: most of it is not trueSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because I am simply asking that you provide to me what I already purchased via download but no longer have access to given a hard drive failure.   In effect, you have stolen from me what I own by virtue of not making available to me what you have access to but refuse to provide.
I accept full responsibility for running what you deem to be incompatible software on my laptop.  Version 5F is functioning without a problem so far despite your warnings that it is incompatible.
If you insist on continuing to refuse to provide the software I own and will accept at my own risk, I will accept a refund via credit card of all of the software I have purchased from you via via download.
I have asked now three times for the names and contact info of your COO, CFO and CEO and, to date, this reasonable information has not been provided.  What are you tying to hide?
I will continue this complaint as soon as your firm continues to act in an unreasonable and fraudulent manner.
 
 
Sincerely,[redacted]

Complaint: [redacted]
I am not overly enthused about this response because:
The business did not actually address the many issues I raised. They did give me a refund though but the issues ended taking up hours of my time plus it still cost me a total of $6.99 for shipping which I wasn't compensated for and this was for software that had just been released and was supposed to work on the latest Windows Computers.
Interestingly, their old software that came out many years ago actually works on Windows 10! Obviously, this company has a big problem with software development regarding their latest PC BibleStudy software since their latest software had significant problems and ended up not running at all on a computer with Windows 8.1. It appears that they didn't do much testing and I became one of their beta testers. (If I am a beta tester, then I feel that it is only appropriate to be compensated in some manner.)
I would be willing to purchase the same software at a later date---if they will resolve the software bugs and if they will offer it at the same price I paid for it.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have spoken with Kathi K[redacted] and she has copies of all emails and a screen print of your own website return page of where I have requested the return since 12/26/16. I was informed also in regard to the many many voice mails I left with all departments of your company that somehow these last 6 week your voice mail system has not worked properly. In either case, this issue is in process and I am waiting the outcome of a return.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:My response is: The Seller will not be able to provide the Revdex.com with a letter responding to my request and concerns. What type of business does not address the Customer’s concerns?Instead, they dismissed my request, which I find unethical for a company that identifies themselves as “Biblesoft.” In my opinion, their response makes no sense—obviously they have not heard from me since March 16th because they failed to respond.Why would I continue contacting them when Biblesoft failed to respond multiple times?This is common sense.My next step is the Revdex.com.The proof is very simple. A) My letter requesting the service b) Biblesoft’s failure to respond to me, the Customer. c) The error messages clearly showing I am unable to download the software.Before Biblesoft comments, they should get the fact. Biblesoft would have the correct information if they responded to emails in a professional manner.Bottom line, I did not exceed this downloads, and the software is for the Windows operating system they support—not an upgraded version.They should have a clue by reading the error message.Remain Blessed in the Lord,Rev. [redacted]

Refund received. The issue is resolved.

This customer requested a refund well after the 30 day refund policy had expired. Even though we attempted to provide him assistance and offer him a refund he waited more than 120 days to complete the return process. This resulted in the credit card processor (not Biblesoft) to reject the refund of...

the customer's funds to their credit card. There is no way for us to place the funds back on his credit card and our office does not have a process to issue checks to customers. The untimely actions of the customer to request the return and the unsuccessful verification of the removal of the product from his computer and/or other electronic devices until even more time had lapsed has resulted in our management reconsidering the validity of the refund in general. Although we have attempted to make some extra consideration for this customer, at this time, we will issue him a merchandise credit only. Our management indicated to him that we would do what was possible to get him a refund but he chose to contact the Revdex.com instead of being patient as we attempted to determine how to get him funds in a manner for which we have no working process. Biblesoft will no longer continue to give this customer special consideration, other than a merchandise credit which is applicable as to the untimely request for a refund.

Hello [redacted],
 
Attached is the written Agreement that Biblesoft emailed to me specifically stating that I was entitled to these (4) products. In the Agreement, Biblesoft stated that they are going to perform an action-- make these (4) products below available for me to download (7) times until 12/18/2017.
1. WycliffeB00214_D.exe.
2. NEWUNGERB00221_D.exe
3. ARL5.exe
4. ApproachB00481.exe.
 
There is no language in the attached Agreement stating they do not intend for the Customer to download the software (7) times, nor do they state that the product will not be available to me as the correspondent suggested.
Blessings,
 
Rev. [redacted]

This is an issue that is relevant to a few computer systems -- we are happy to have technical support solve her issue. We did not "wait" for any such outcome as indicated in the complaint. We also would have corrected her problem had we been made aware of it. She has many ways of contacting us other...

than thru the website which would have resulted in her being able to run the program offline--everyone else does.  Please have her email [redacted] to have her computer settings properly configured.

The answer is simple:Kathi had access to the customer's order and determined that the order was in preship (which means that a custom build is in the works for the customer's order which includes all works that he has ever purchased as will as the new program hand transferred to a thumb drive).  Susan had no access to the order database and forwarded it to the shipping department for a status update which would have resulted in the same answer Kathi provided. In the meantime, when a customer disputes a credit card charge, our customer service and business services department closes the customer order and the credit card company dispute takes precedent. As for the timing of the contact to the customer, we process emails in the order received and it was simply his time which was not connected to the Revdex.com complaint whatsoever. The customer would have received a message when calling the office to EMAIL the department for faster service. At some point he decided to do so and he received timely responses.

Please contact our Business Services Department directly at 875-202-0227. This customer is misrepresenting his claims about the availability of our program including the dates provided for delivery. Many customers have the program and have been using it since way before he ever placed his order on...

March 23, 2016. We have been bacllogged due to providing free custom builds of customer addons. He cancelled his order and we gladly refunded his money without any problem or fees. He is the INLY customer who cancelled their order. 
 
He will not receive updates from our system because he opted out of the email contact list and we can not email him. At tge time he cancelled we told him his order was ready to ship but he refused to accept it. He was alo told that when he reprdered he would move to the end of the line which he did not care about
 
Now, he is turning in a complaint? I have responded to his note on the store advising him that his order will be refunded and we are removing him from our customer list. Most importantly, if he would not have opted out if our system, email communications would have been received. 
 
I would like a copy of this correspondence emailed to our Business Services Department. [email protected]

This customer wants a different more updated version of the commentary he purchased long ago -- what he had is not the same as what he wants provided to him free of charge. The commentary also comes with high royalty bearing content and is not available to him for free. He may pay the difference and...

receive the commentary -- he does not want to and thus no one has continued fruitless communication with him.

Our tech support people are very conscientious and spend the full amount of time that is necessary to help our customers. Each person is helped in the order of their communication with Biblesoft sales and technical support departments. It should be noted that the large majority of customers who...

contact customer service and technical support are over the age of 60 and have limited computer skills which requires an extensive amount of handson assistance from our staff. We are happy to help them but it can take a lot of time--often hours on end with the same person. Detailed instructions are supplied via email to most but they still want a body on the phone with them.
It is clear that the complainant HAS been contacted by our team and if he is experiencing issues, they will be resolved in the same satisfactory manner that we afford all customers. It is interesting that he continues to purchase from Biblesoft as a disgruntled customer? Most importantly, it is not a Biblesoft SOFTWARE problem but an issue with HIS computer and more than likely the settings which WILL require the assistance of a tech support person.
 
Biblesoft will not give him a refund and allow him to repurchase from us in the future. We are able to address his issues now if he wants, or we can refund his purchase price at the time we receive the program back at the address listed on the invoice he received when he purchased the product as long as it is received in the allotted 30 day refund period. If complainant decides to return the product, he will be removed as a Biblesoft customer and will be prohibited from purchasing any product from us in the future.  
 
It appears that claimant is frustrated and has decided to make a complaint to receive the action he wants from Biblesoft. All that is necessary is for him to communicate with the Business Services Department and give us sufficient time to reply. The fact that he calls multiple times does not make the process faster. We remind people that multiple calls and messages only slow down the process for everyone. however, claimant chose to do so anyway? For the record, there were return calls made to claimant and he was not available.
 
Again, Biblesoft can handle the problems he is experiencing--as we have helped a few other people who have had similar issues. In the thousands of products we have sold recently, a few people experiencing computer related difficulties is not a significant number that would warrant such a rating with the Revdex.com as outlined by complainant. Complainant needs to communicate directly with the Business Services Department via email: [redacted] to facilitate closure on this issue.

Complaint: [redacted]I am rejecting this response because:
Contrary to Biblsoft's claim, I most definitely was using windows 10 when I first purchased their software, and there was no other higher version that Biblesoft had offered when I purchased it. (And I had told Biblsoft specifically that I had purchased it initially to work with my new Windows 10 system, so either they were not listening or they are misrepresenting what happened.) The ONLY reason I purchased the software was because my old version I had purchased from Biblesoft years ago would not work with Windows 10. So I specifically upgraded in response to my old version not working with Windows 10, only to find my upgraded version no longer worked with Windows 10 after less than 11 months due to their not staying current with Windows 10 updates, and that they would no longer support a program I had purchased new a mere 11 months ago. I also recall getting no voucher for a still newer version after purchasing directly from Biblesoft as they claim I did. Recently, I was told by Susan R[redacted], whom I believe is the CEO of Biblsoft, that I should have no expectation of an 8 year old program working with Windows 10. I was shocked that a mere 11 months ago that Biblesoft was still selling an 8-year-old program to its customers! 8 years is an eternity when it comes to software, and that would explain  the software's clunkiness and terribly slow loading on a new, very fast computer. But I was sold the program, along with an add-on to go with the program, as the latest program they had. There was no newer program at the time of my purchase, and I had purchased the software directly from the Biblsoft website, not through a 3rd party. I find it unconscionable that Biblesoft will not refund my money or upgrade me to the new version free of charge, and even more unconscionable how terribly calloused they were about it. At one point I asked Susan R[redacted] (by email) if the company was going bankrupt, because I could not imagine such behavior by what I previously thought was a reputable company unless their back was up against a wall. She told me they were not. I am highly dissatisfied with Biblesoft's policy and response, and in no way accept their excuses for failing to do what is only decent and right. Sincerely,[redacted]

If the customer has disputed the charge with their credit card company it is out of our hands. We have not received a voicemail from this customer or they would have received a return call. Other Revdex.com complaints have been resolved as appropriate but not due to the customer "complaining" to the Revdex.com....

We have helped many tens of thousands of satisfied customers and there are a few who get impatient because they ignore the fact that their order is being CUSTOM BUILT for them with all of their years of reference works hand-collected and placed on a standalone installation disk that makes installation very fast for them. This service is FREE to the customer. We do not simply take a package off of a shelf as does a warehouse such as Amazon for example. People have come to expect instantaneous results in this day and age and somethings simply take more time. That does not mean we have bad customer service.

Complaint: [redacted]I am rejecting this response because:
I would like to respond to BibleSoft message below, hopefully it is not too long. It appears that a document copied from Word into this text entry box has some font issues.
 
Message from business:
“Our tech support people are very conscientious and spend the full amount of time that is necessary to help our customers. Each person is helped in the order of their communication with Biblesoft sales and technical support departments. It should be noted that the large majority of customers who contact customer service and technical support are over the age of 60 and have limited computer skills which requires an extensive amount of handson assistance from our staff. We are happy to help them but it can take a lot of time--often hours on end with the same person. Detailed instructions are supplied via email to most but they still want a body on the phone with them.”
 
After calling several times over a period of one week and leaving multiple messages—for both Customer Service and Tech Support, starting April 29th, no one at BibleSoft has returned a phone call two and one half weeks later. This doesn’t agree with what is reported as “Excellent” and “Prompt” service mentioned on your phone answering system.
If your software is well designed, documented, and bug free, there is no reason to spend hours on end with the same person.
 
Message from business:
 
It is clear that the complainant HAS been contacted by our team and if he is experiencing issues, they will be resolved in the same satisfactory manner that we afford all customers. It is interesting that he continues to purchase from Biblesoft as a disgruntled customer? Most importantly, it is not a Biblesoft SOFTWARE problem but an issue with HIS computer and more than likely the settings which WILL require the assistance of a tech support person.
You wrote, “. . . if he is experiencing issues,” as if you are not aware that after multiple phone calls and some emails, and the complaint to the BBS, that I am still experiencing issues.
By not responding with any return calls within two and one half weeks, how are you resolving my reported issues in a satisfactory manner which you say you afford all customers?
You mentioned, “It is interesting that he continues to purchase from Biblesoft as a disgruntled customer?” I have not purchased any software from you after purchasing the OneTouch software which is the cause of the complaint.
You mentioned, “Most importantly, it is not a Biblesoft SOFTWARE problem but an issue with HIS computer and more than likely the settings which WILL require the assistance of a tech support person.” On April 22, 2016, after attempting to install the new OneTouch software, I could not and emailed TS, saying, “After trying to install OneTouch Pro by clicking on #1, and waiting, I eventually got a message saying, “There is no disk in the drive. Please insert a disk into drive K.” Clicking on all three options, Cancel, Try Again and Continue doesn’t clear the error message! What’s going on? I cannot install your software!” I also called BibleSoft and I did get a call-back the same day but that was the last time. It was determined that the card reader I have plugged into the computer to read camera cards was preventing the installation of your software! I never recall having any such issue with any other software installed since using any card reader. Why should a camera card reader interfere with Bible software installation? After unplugging the card reader, I was able to install the OneTouch software but then it didn’t want to run! One way I was told to resolve this was to set the Capability to XP Servicer pack 3! XP Service Pack 3 was released to the public in 2008. This means that to make your brand new software run, it needed to be run using an Operating System that was eight years old! This is unheard of. Even though I could get it to run, I still had a problem with n all white screen when started, and when I got that, I was told I needed to press the Alt and F4 keys which normally close a program but only in your case, it enabled it to run. Here is what I sent to TS on April 26, 2016, Support,
“I would like to report some issues I have found with your new OneTouch Pro PC Study Bible software.
1. As you know, I did have a significant problem installing the new software and then running it. I found that to reliably run it, the Capability setting for Joshua.exe has to be set to XP Service pack 3 and then I have to click on a User Account Control box every time I start the program! Otherwise, the program may crash and a message is shown or the screen may be all white which sometimes can be resolved by pressing the Alt and F4 keys together.
2. The new drop down menu system does not work well at all for Commentaries. It is cumbersome to scroll down to show the items that are the end of the list which are not immediately visible.
3. Concerning the Commentary Menu, it is difficult to select some items, for instance the UBS NT Commentary, because after you have clicked many, many times on the down arrow gadget, Word Study Commentaries will finally appear but when you move the mouse up to select it, any listing below it will immediately expand and block a person from selecting Word Study Commentaries. I have found it frustrating since I have to move the mouse cursor way up and then down to Word Study Commentaries in order to select it! The last issue is caused by some of the expanded pop-ups not popping up to the right of the drop down Commentary Menu like some of them do but right over the top, obscuring things under it.
4. In System Information, under the Help Menu, it lists for Physical memory available: it days, "1.00)bytes"! In Windows Task Manager, it says that I am using 4.1 /16 GB of memory.
5. In System Information, under the Help Menu, it lists Windows has been running for a time that is difficult to make sense of.
6. Sometimes, the Windows Task bar will not unhide when I move the mouse down to the bottom of the screen but a PC Study Bible pop up appears instead so I cannot quickly do something else as needed.
Because of the issues I found, without significantly using it yet, it appears that I have purchased software that is still in the beta stage of testing. I suggest that you expand your testing to include more computers and hopefully, resolved these issues soon. I expected proper functioning software when I purchased it.”
 
Eventually, I reported in an email on May 4, 2016, “Yesterday, the OneTouch software would not run at all, no matter what I did! Obviously, the software is NOT ready for sale yet.” Not only would the software not install with a card reader plugged in, I found the program after being installed would not run with the card reader plugged in. I then uninstalled the new OneTouch Software and reinstalled the old software without one problem. And it works with the card reader plugged in, just like all of the other software.
 
You wrote, “Most importantly, it is not a Biblesoft SOFTWARE problem but an issue with HIS computer and more than likely the settings which WILL require the assistance of a tech support person.” This is very obviously a false statement by the information I have presented above. Even your Support person acknowledged at least one known issue with your OneTouch software. How was I able to install your old software without any problems, and that was by using several disks to install all of the software and also install and run my other programs okay if the problems with your OneTouch software are due to my computer? I have been using computers since 1986, have an electronics degree and have built my computers since, I believe, around 1995. It is clear that you are not familiar with technical aspects of computer operation.
 
Message from business:
 
Biblesoft will not give him a refund and allow him to repurchase from us in the future. We are able to address his issues now if he wants, or we can refund his purchase price at the time we receive the program back at the address listed on the invoice he received when he purchased the product as long as it is received in the allotted 30 day refund period. If complainant decides to return the product, he will be removed as a Biblesoft customer and will be prohibited from purchasing any product from us in the future.
 
You wrote, “We are able to address his issues now if he wants,” I have wanted the issues to be addressed weeks ago but you still have not so it is clear that you are unable to do so.
You wrote, “. . . we can refund his purchase price at the time we receive the program back at the address listed on the invoice he received when he purchased the product as long as it is received in the allotted 30 day refund period.” The software was purchased on March 31, 2016 but was not shipped until April 19, 2016. On April 22, 2016, I tried to install it and contacted BibleSoft because I could not. So as of today, May 18, 2016, it has been almost seven weeks since I purchased your software, so now it is beyond the 30 day refund period counting from the purchase date but 26 days from when I first installed and tried to use it.
You wrote, “If complainant decides to return the product, he will be removed as a Biblesoft customer and will be prohibited from purchasing any product from us in the future.” So because a customer makes justifiable complaints about your buggy software and poor customer service, that apparently justifies your refusing to do business with them. You sell Christian software, but it appears to me that there is a lack of Christian attributes.
 
Message from business:
 
It appears that claimant is frustrated and has decided to make a complaint to receive the action he wants from Biblesoft. All that is necessary is for him to communicate with the Business Services Department and give us sufficient time to reply. The fact that he calls multiple times does not make the process faster. We remind people that multiple calls and messages only slow down the process for everyone. however, claimant chose to do so anyway? For the record, there were return calls made to claimant and he was not available.
 
How much time do you think is a reasonable time for a business to reply? I have left multiple messages so it is clear that I have tried to communicate with Biblesoft. I am still waiting for a phone call two and one half weeks later plus during this time, no software issues have been resolved by your company!
You wrote, “We remind people that multiple calls and messages only slow down the process for everyone. however, claimant chose to do so anyway?” That’s news to me since this is the first time I have been notified of this, that I recall! Since I hadn’t been notified, how could I make a choice to do so anyway?
You wrote, “For the record, there were return calls made to claimant and he was not available.” I checked my caller ID and found no calls designated as from BibleSoft after the last phone call I received on April 22nd. Also, I do have a phone answering machine on which a message can be left but none were.
 
Message from business:
 
Again, Biblesoft can handle the problems he is experiencing--as we have helped a few other people who have had similar issues. In the thousands of products we have sold recently, a few people experiencing computer related difficulties is not a significant number that would warrant such a rating with the Revdex.com as outlined by complainant. Complainant needs to communicate directly with the Business Services Department via email: [redacted] to facilitate closure on this issue.
 
On March 1, 2016, I sent the following message to the email address listed above and never received a reply after waiting one month. It was forwarded to [redacted] H. on March 30, 2016 and I never received a reply.
 
"[redacted],
 
Could you forward this email?
 
[redacted]
 
 
From: [redacted] [mailto:[redacted]]
Sent: Tuesday, March 01, 2016 6:33 PM
To: [redacted]
Subject: OneTouch Availability
 
Biblesoft,
 
I have received your promotional emails and read some about your new One Touch software and I know that you have some discounts which are helpful but I was told today that it still is not available. At least one or more of the promotion discounts end at the end of this month I was told but I wouldn’t want to purchase a product that wasn’t available yet.
 
I was wondering of course about bugs? The previous version that came out was buggy—especially for some time people perhaps (at least if you used it a lot they were certainly noticeable). At least now with the very latest updates, it is better but has a few problems. (I have the Professional 5.2 version with a number of add-ons so the new version doesn’t seem to have a lot of new things.)
 
Can you say when the OneTouch PC Study Bible will be available—will it be available and thoroughly tested before the promotions end at the end of this month?"
 
Communication cannot be effective when there is no response. Therefore, by sending emails to you, I cannot facilitate closure.This is a good reason why I chose to contact the BBS. Interestingly, as a result of contacting the BBS, there was a response from you within just one day, according to the BBS website.
Sincerely,[redacted]

The lady in customer service was doing her best to circumvent the system and was unsuccessful in the end. Also the customer chose to file this complaint the very day she was doing her last hard effort to get it refunded where she said she needed a few more days. Sadly the customer chose to strong arm the issue which changes nothing in the end.