BIC America

September 2", Revdex.com Viewridge Ave., #San Diego, CA Complaint ID: [redacted] Dear Revdex.com, We have looked at our records regarding this complaint and found that Mr [redacted] emailed our Warranty Department on Friday July 24", advising he was having a problem with his subwoofer and needed warranty serviceTo initiate this claim, on July 29*, our BIC Warranty Department responded by email and sent Mr [redacted] a Warranty Claim Form with a request it be filled out and emailed back with a copy of the sales receiptBut after this Mr [redacted] did not respond back with his information to process this claimI have provided a copy of these emails along with a copy of the Warranty Claim Form we sent Mr [redacted] on July 29"On September 1*, 2015, we learned that Mr [redacted] had filed a complaint with the Revdex.com regarding BIC was unresponsive in handling his warranty claimHe stated that he had tried contacting BIC numerous times with no response but we have emails that show otherwiseIn the complaint it also stated that someone from BIC tried contacting Mr [redacted] by phone and left a voicemail with an email addressAfter kearning of the complaint, on September 1*, a BIC technician contacted Mr [redacted] in hopes to resolve the issue and start the process of this warranty claimAt this time, Mr [redacted] informed our tech that the reason he did not respond to our email on July 29" was that he did not have a copy of his sales receiptOur technician then informed Mr [redacted] that a sales receipt was required to confirm the unit was purchased within the warranty term and that Mr [redacted] could contact Parts Express to obtain a copy of his sales receiptOn September 2", I contacted Parts Express and requested they send me a copy of Mr [redacted] 's sales receipt so I could initiate a warranty claim for himWithin minutes this receipt was delivered to my inbox, Shortly after, I called Mr [redacted] and advised that I had retrieved a copy of his sales receipt from Parts ExpressI would follow my phone call by sending an email with Mr [redacted] 's receipt and a completed Warranty Claim Form so he would have the necessary documents to process his daimI have included a copy of these documents as wellWe look forward to hearing back from Mr [redacted] and getting this issue resolved asapWe will continue to stay on top of thisCompared to other speaker manufacturers, BICAmerica offers some off the longest warranties in the industryOur goal is that our customers know that they can rely on BIC to stand behind our products, which we doIn this case, our warranty team has and will continue to make every effort to assist Mr [redacted] with his warranty daimPlease let me know if I can be of further assistanceBest Regards, Heidi Bottum Sales & Marketing Manager BIC America www.bicamerica.com

September 2", 2015Revdex.com Viewridge Ave., #San Diego, CA 92123Complaint ID: [redacted] Dear Revdex.com,We have looked at our records regarding this complaint and found that Mr [redacted] emailed our Warranty Department on Friday July 24", advising he was having a problem with his subwoofer and needed warranty serviceTo initiate this claim, on July 29*, our BIC Warranty Department responded by email and sent Mr [redacted] a Warranty Claim Form with a request it be filled out and emailed back with a copy of the sales receiptBut after this Mr [redacted] did not respond back with his information to process this claimI have provided a copy of these emails along with a copy of the Warranty Claim Form we sent Mr [redacted] on July 29".On September 1*, 2015, we learned that Mr [redacted] had filed a complaint with the Revdex.com regarding BIC was unresponsive in handling his warranty claimHe stated that he had tried contacting BIC numerous times with no response but we have emails that show otherwiseIn the complaint it also stated that someone from BIC tried contacting Mr [redacted] by phone and left a voicemail with an email address.After kearning of the complaint, on September 1*, a BIC technician contacted Mr [redacted] in hopes to resolve the issue and start the process of this warranty claimAt this time, Mr [redacted] informed our tech that the reason he did not respond to our email on July 29" was that he did not have a copy of his sales receiptOur technician then informed Mr [redacted] that a sales receipt was required to confirm the unit was purchased within the warranty term and that Mr [redacted] could contact Parts Express to obtain a copy of his sales receipt.On September 2", I contacted Parts Express and requested they send me a copy of Mr [redacted] 's sales receipt so I could initiate a warranty claim for himWithin minutes this receipt was delivered to my inbox, Shortly after, I called Mr [redacted] and advised that I had retrieved a copy of his sales receipt from Parts ExpressI would follow my phone call by sending an email with Mr [redacted] 's receipt and a completed Warranty Claim Form so he would have the necessary documents to process his daimI have included a copy of these documents as well.We look forward to hearing back from Mr [redacted] and getting this issue resolved asapWe will continue to stay on top of thisCompared to other speaker manufacturers, BICAmerica offers some off the longest warranties in the industryOur goal is that our customers know that they can rely on BIC to stand behind our products, which we doIn this case, our warranty team has and will continue to make every effort to assist Mr [redacted] with his warranty daimPlease let me know if I can be of further assistance.Best Regards,Heidi Bottum Sales & Marketing Manager BIC America www.bicamerica.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 2", 2015Revdex.com 4747 Viewridge Ave., #200 San Diego, CA 92123Complaint ID: [redacted]Dear Revdex.com,We have looked at our records regarding this complaint and found that Mr. [redacted] emailed our Warranty Department on Friday July 24", 2015 advising he was having a problem with his...

subwoofer and needed warranty service. To initiate this claim, on July 29*, 2015 our BIC Warranty Department responded by email and sent Mr. [redacted] a Warranty Claim Form with a request it be filled out and emailed back with a copy of the sales receipt. But after this Mr. [redacted] did not respond back with his information to process this claim. I have provided a copy of these emails along with a copy of the Warranty Claim Form we sent Mr. [redacted] on July 29".On September 1*, 2015, we learned that Mr. [redacted] had filed a complaint with the Revdex.com regarding BIC was unresponsive in handling his warranty claim. He stated that he had tried contacting BIC numerous times with no response but we have emails that show otherwise. In the complaint it also stated that someone from BIC tried contacting Mr. [redacted] by phone and left a voicemail with an email address.After kearning of the complaint, on September 1*, 2014 a BIC technician contacted Mr. [redacted] in hopes to resolve the issue and start the process of this warranty claim. At this time, Mr. [redacted] informed our tech that the reason he did not respond to our email on July 29" was that he did not have a copy of his sales receipt. Our technician then informed Mr. [redacted] that a sales receipt was required to confirm the unit was purchased within the warranty term and that Mr. [redacted] could contact Parts Express to obtain a copy of his sales receipt.On September 2", I contacted Parts Express and requested they send me a copy of Mr. [redacted]'s sales receipt so I could initiate a warranty claim for him. Within 5 minutes this receipt was delivered to my inbox, Shortly after, I called Mr. [redacted] and advised that I had retrieved a copy of his sales receipt from Parts Express. I would follow my phone call by sending an email with Mr. [redacted]'s receipt and a completed Warranty Claim Form so he would have the necessary documents to process his daim. I have included a copy of these documents as well.We look forward to hearing back from Mr. [redacted] and getting this issue resolved asap. We will continue to stay on top of this. Compared to other speaker manufacturers, BICAmerica offers some off the longest warranties in the industry. Our goal is that our customers know that they can rely on BIC to stand behind our products, which we do. In this case, our warranty team has and will continue to make every effort to assist Mr. [redacted] with his warranty daim. Please let me know if I can be of further assistance.Best Regards,Heidi Bottum Sales & Marketing Manager BIC America www.bicamerica.com

September 2", 2015
margin-bottom: 5pt;">Revdex.com 4747 Viewridge Ave., #200 San Diego, CA 92123
Complaint ID: [redacted]
Dear Revdex.com,
We have looked at our records regarding this complaint and found that Mr. [redacted] emailed our Warranty Department on Friday July 24", 2015 advising he was having a problem with his subwoofer and needed warranty service. To initiate this claim, on July 29*, 2015 our BIC Warranty Department responded by email and sent Mr. [redacted] a Warranty Claim Form with a request it be filled out and emailed back with a copy of the sales receipt. But after this Mr. [redacted] did not respond back with his information to process this claim. I have provided a copy of these emails along with a copy of the Warranty Claim Form we sent Mr. [redacted] on July 29".
On September 1*, 2015, we learned that Mr. [redacted] had filed a complaint with the Revdex.com regarding BIC was unresponsive in handling his warranty claim. He stated that he had tried contacting BIC numerous times with no response but we have emails that show otherwise. In the complaint it also stated that someone from BIC tried contacting Mr. [redacted] by phone and left a voicemail with an email address.
After kearning of the complaint, on September 1*, 2014 a BIC technician contacted Mr. [redacted] in hopes to resolve the issue and start the process of this warranty claim. At this time, Mr. [redacted] informed our tech that the reason he did not respond to our email on July 29" was that he did not have a copy of his sales receipt. Our technician then informed Mr. [redacted] that a sales receipt was required to confirm the unit was purchased within the warranty term and that Mr. [redacted] could contact Parts Express to obtain a copy of his sales receipt.
On September 2", I contacted Parts Express and requested they send me a copy of Mr. [redacted]'s sales receipt so I could initiate a warranty claim for him. Within 5 minutes this receipt was delivered to my inbox, Shortly after, I called Mr. [redacted] and advised that I had retrieved a copy of his sales receipt from Parts Express. I would follow my phone call by sending an email with Mr. [redacted]'s receipt and a completed Warranty Claim Form so he would have the necessary documents to process his daim. I have included a copy of these documents as well.
We look forward to hearing back from Mr. [redacted] and getting this issue resolved asap. We will continue to stay on top of this. Compared to other speaker manufacturers, BICAmerica offers some off the longest warranties in the industry. Our goal is that our customers know that they can rely on BIC to stand behind our products, which we do. In this case, our warranty team has and will continue to make every effort to assist Mr. [redacted] with his warranty daim. Please let me know if I can be of further assistance.
Best Regards,
Heidi Bottum Sales & Marketing Manager BIC America www.bicamerica.com