BiCity Property Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFollowing the tenant
reneging on renting my house, I never received any explanation from Bi City as
to why he failed to rent the propertyI was given various demands by him,
which included my taking responsibility for the gas and water bills (which Ms
*** agreed was unreasonable in her only
email to me), but there was never any indication that he was not renting solely
due to the priceThe last I heard from Bi City was the he had made plans to
meet Ms***'s husband to pay the remaining deposits and get the keyI was
not told until days later that he had failed to do so
The reference to my
"friend" involves a then employee of Ms***'s real estate
business While she was not employed by Bi City Property Mgt, she worked in
the same offices as Bi City, where she handled all of the administrative real
estate sales and listing transactions for Ms***, who is a licensed real
estate agent for *** ***I listed the rental with Bi City based
on a recommendation by that employee, so to infer that she
"instigated" my complaint is ridiculous Other employees in Bi
City Property Mgt asked her to communicate certain questions to me, at which
time she reminded them that she was not employed by Bi City and they should
contact me directly, which they did by emailShe did handle having the house
and carpets cleaned, but she only handled those things to help me since I had
moved to Florida, and I could not be there to make the arrangementsShe did
not act on behalf of Bi City for those tasksThat Ms*** would imply that
she had any involvement in this fiasco should be viewed as an attempt by her to
deflect blame.
My knowledge of the
non-refundable fee issue came through an employee of Bi City, who was
terminated following the error regarding the tenant's signatureWhile this was
not the sole reason she was given for her termination, she was reprimanded and
terminated following discovery of this errorWhile it is true no one can be
forced to sign a contract, it was a customary and usual business practice
in the Bi City office to have the agreement containing the non-refundable
Retainer Fee signedIf that were not the case, it would seem logical that Ms
*** would immediately contact me to address my question concerning the Fee
In ignoring my initial email inquiries about the fee that were brought to her
attention by her staff, it appeared she knew she was at fault and was
attempting to find a way to mitigate the error.
Since I no longer live
in the state, I will not be pursuing this in courtIt was never truly about
the money, it was about how Ms*** did not see fit to notify me of her
staff’s error which negated the Retainer FeeFrom their emails, it was painfully
apparent they did not know how to answer me, so that was the first indication
that there was a problemShe left her staff trying to mollify me the only way they knew how, with
assurances that she would be contacting me
That she thinks
that I should have called her is astoundingIt was her
responsibility to handle my questions, not her staff’s as they were quite clear
that they had no idea how to handle itAs I stated in the certified letter,
she made this worse by ignoring meWhy would she not have contacted me immediately to explain what had happened?
The only logical explanation is that she knew that her office had made an
error, and she was not willing to acknowledge itInstead, she chose to bury
her head in the sand and hope I would just go away
She has sent me a
letter, along with my keysThey were placed in the envelope in such a careless
manner that they had torn through the envelopeThe postman called my attention
to the fact that they had nearly been lostThis is just another example of the
complete and total indifference with which Ms*** has treated this entire
matterI wish no further contact from herIn her own words, she revealed that
her vacation was more important than handling her business
Regards,
*** ***

Our response to the complainant was already given in the form of a letter from our attorney who clearly stated our positionThis letter was written on May 23, and we had not heard any other response to our position until this complaint was turned in over a month laterThe complainant is
using this platform as a means to vent her frustration and to impose her will in getting her wayWell, we have operated within our legal limits, as affirmed by our lawyers, and we have followed their guidance in compensating for the non-working fire placeThere is, however, an item that we feel should be addressed in the complainant’s statement regarding being pressured in to signing the lease agreement. In accordance with Alabama Tenancy Laws, the Tenant has no obligation to take possession of the home until the mois completed and signed by the tenantIf her red flag was going off, then the complainant shouldn’t have accepted the propertyThe bottom line is that the complainant did not have to accept the property if it was not up to their standard and was aware of the risk of losing the retainer fee if they walked away To conclude, and to repeat to the complainant again, BiCity is standing by our decision to not honor the complainants request in refunding the “non-refundable pet deposit” which is a fee given to the owner for allowing animals onto the property nor will there be any compensation for moving expensesCleaning and lawn maintenance that was conducted after the complainant had left the property was not deducted from the security deposit nor were any early termination fees chargedLastly, the property was rented to a new Tenant fourteen days after the complainants had moved out, with only re-cleaning and carpet cleaning being conducted during the vacant daysThe current Tenant is completely satisfied with the home and its conditionWe wish the complainant no ill-will and wish them the best during their stay in the Columbus area

Please review my statement that was send to the customer per letter.
Customer correction of facts: None refundable retainer fees are desired by the management company to remove a home from the rental market until the renter has signed a legal binding lease agreement and has...

moved physically into the home. No property manager can force a possible client to sign any documents.Prior to the move-in date customer declined to move into the home due to numerous factors that they where trying to get resolved to include but not limited to a rent reduction which the home owner refused to do.
Customers house was removed for approximately 1.5 - 2 days ( Saturday to Monday during the time that our business was closed) from the AppFolio website, but not from AHRN or the Fort Benning advertisement.
We have not told the client to move her appliances rather we inquired on how she would like to proceed seeing that this possible renter had his own appliances (washer/ dryer).
I have requested extensions to reply to the complaint  due to vacation and business trips.
Assumptions from the plaintiff are unreasonable and unjustified due to the fact that she is aware of my personal cell phone number, and a friend of hers which also was heavily involved has all my contact info. The friend (names not mentioned to respect privacy) has instigated and mediated a lot of thing on her own not being employed by BiCity PM to move certain items along for example the washing machine removal or cleaning of the house to name just a few.
 
We will not disburse funds that are not in our position, nor that we have a legal right to hold under the tenant landlord act.