Good afternoon:
Waddell Realty Company LLC managed Mr ***'s home for almost yearsMr *** was provided pictures in of both the gutters and wear on carpeting in and acknowledged the wear etc on carpeting and further acknowledged it was wear and tearNow two years later Mr ***
requested we assist in the costs associated in renting a homeMr *** has been in contact with our office and we were not able to come to an agreement
Waddell has exhausted attempts to settle this matter prior to this complaint under threat of doing so through the Revdex.com and Social MediaWe regret that Mr *** seemed satisfied with collecting over $40,in rent through our agency but now is not satisfied
We wish Mr *** all the best with his home in the future
Sincerely,
*** ***
Please see Image 10 of Mr. [redacted]'s lease. It clearly says that the rent goes up by $50. Mr. [redacted] also clearly states that he was not about the sign a new lease when the old one expired. The reason for the discrepancy on the amount is because of the unpaid $50 each month. Our system will automatically charge a late fee when the full rent is not paid. Since he owed $1250.00 and paid $1200.00 each month it would accrue the fee and then we have to catch it and adjust it. Under our lease he could be charged a late fee on the $50 each month.
Mr. [redacted] also says that he came in about the new lease on May 8th about a new lease. In the essence of compromise I will agree to waive the $50 for June and July if a new lease is signed and returned within one week of today and the remaining $250.00 is paid by that same date. This will leave him with a balance due of $250. This is our best and final offer.
Sincerely,
[redacted]
I have set a time of 4:30 at the home for move out inspection. Due to my work schedule my sister will be attending the walk thru. You will also have receipts of flea/tick along with carpets cleaned as I am aware of property management as I worked in the field for 7 years prior to now being in the financial industry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mrs. [redacted],I apologize if you feel that we have not taken care
of your maintenance issues in a timely manner. I do understand that
there was a leak in the home caused by the Air Conditioning unit not
getting the proper air flow due to a clogged filter. Our office had the
right...
to charge for any and all damages caused by the filter not being
changed. I noticed that you mentioned in your complaint that this was a
service that our office provides. I have attached a copy of the
Additional stipulations page which you initialed along with your lease,
stating that you are required to change out the air conditioning filter
once a month. The complaint that you submitted is proof that the cause
of the leak was caused by you the tenant. After the leak in the home we
sent out a carpet cleaning company to extract the water. I apologize
if the water extraction did not completely fix the issue. I will gladly
send the carpet cleaning company back out to look at the issues with the
carpet. We are reviewing the bills that were submitted by you on the
5th of August. and will inform you if a concession is granted for the
increased utility charges. Thank You
Good Morning:
I am in receipt of the complaint filed by Mrs.[redacted]:
I have audited the account and find the figures to be correct.
Mr and Mrs [redacted] leased a home through our agency and the lease did not expire until 10-31-14. As she stated in her complaint they vacated prior to the lease...
expiration. A lease obligation is a legal contract with obligation to pay. They vacated the property and owed rent for the entire balance of the lease. A letter was send stating damage and or cleaning issues and the balance of the rent for the term of the lease.
This balance was adjusted once the home was re-rented. We advised Mrs. [redacted] of the new amount. I can find nowhere in the records that anyone offered to reduce the balance owed for anything other than the rent since the home was re-rented.
Since Mr. and Mrs [redacted] failed to pay the balance due the account was turned over to professional collections. They in turned mailed out another letter showing the adjusted amount. Further they tell me they made numerous calls and never received a return call from Mr or Mrs [redacted]. Then this matter was placed on their credit report. They do attempt to collect the debt prior to placing in on the debtors credit report.
I am sorry Mrs. [redacted] feels that she has been treated unfairly. We are not able to offer any adjustments to the balance due in the amount of $1303.50. This balance includes rent from August 1, 2014 until the home re-rented on September 12, 2014 and the additional cleaning, sod replacement for where pool was installed and a pro-rated amount of painting as it resulted from scribbling on the walls that I would assume was done by their child. The amount due is after applying the deposit.
I cannot say why Mrs [redacted] did not receive the letters from us or the collection agency but she was aware of the balance due on the account. Some of this could have been caused by the fact that we were not given a forwarding address and all correspondence was sent to the last known address which should have been forwarded to them by the Postal Service.
Sincerely,
[redacted]
Property Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good Afternoon:I am in receipt of the complaint from [redacted]:Mr. [redacted] was robbed outside of the building where he rented a unit from us. My understanding from him was that he was robbed after getting out of his car and stepped into the grass. Mr [redacted] is mistaken when he states that Waddell Realty Company advised him we lost his money orders. We did however send him late letters advising him of his debt and he contacted us stating he had dropped them off. We had and still have no record of receiving what he is calling the replacement money orders.Mr. [redacted] has spoken with the owner of the company at length on more than one occasion and has been advised and reminded of his debt. The balance showing due on his account is $1175.00 after crediting his security deposit. This amount remains unpaid and we will not be able to reduce it or offer him a settlement. We are very sorry for any inconvenience this may have caused Mr. [redacted].Sincerely,[redacted]
We agree to send the balance to make up the difference to meet the $125 requested. We are sorry for any inconvenience or misunderstandings.
Sincerely,
[redacted]
Good Morning:
We have received the complaint and are working to resolve the complaint with this tenant. We have had two tenants in this home prior to Mr [redacted] and neither have complained with this issue. We are getting estimates to install insulation in the attic and are awaiting the owners ...
approval.
Waddell Realty Company does not own this property and our contract with the owner to manage this home does not give us authority to make repairs above a certain dollar amount. The requested work far exceeds said limit.
If the Customer would like to send us copies of his bills we can also discuss that with the owner of the property. Please send those directly to me at the e-mail address above.
We are very sorry for any inconvenience this may have caused Mr [redacted].
Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No attempts were made after company stated they would send a revised bill. Also was told for the amount of August our security deposit was to cover that and we would lose that to cover for August for the new teanents in September. We realized there was money owed for sod and was told we would have a revised corrected bill sent to us for that amount. Never received that bill. For the company to clearly get the first outrageous uncorrected bill to us obviously shows they had a way to contact us. I figured once the amount was adjusted everything was covered seeing how no bill was recieved. As far as this claimed writing on the walls is news to me. It's funny that if there final walk through person would have kept their appointment instead of a no show I'm sure none of that bogus so called damage would have been reported. So the company turns over the to collections no one contacts is till we go to purchase something and our credit is messed up due to the fact of negalgance on their part as a business. I was working with the young lady who rented the place to us in the first place and now she isn't with the company of course anymore. Because when ask to speak to her that's what I'm told. I find this company very shady. Especially when we did everything we were told. The deposit of 1395 covered the August rent. So the only amount due should have been the sod. Funny thing is now I'm told sod was taking care of but now the balance of 1304 that was sent off was for paint damages. Like I said shady company. So handing all this over to Jag so that this doesn't happen to another military family in this community. When we came aware there was still a balance due by seeing our credit report cause it was sent to collections we contacted the company to pull it from collections so it wouldn't effect our credit so that we may handle this how it should have before it even got sent off. Poor staffing or job training on waddels part. Not sure how a 300 some dollar sod bill goes to 1304 but I guess when they are trying to get every penny they can they will come up with every little thing to place blame on the old tenant. Also was told by Mr [redacted] the property manager he would call me back and never got a call back which lead to me reporting this company to Revdex.com. Of course he can respond to the Revdex.com on behalf of the matter. We will be contacting Jag to figure out next steps to having this matter resolved as it should have been back in 2014.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
The pictures attached are the reason I have a problem with this company. On several occasions, they don't want to admit that their staff was negligent in identifying problems and had given the tenants a clear release from any negligence until management intervened but only to address minor things. They were suppose to manage the property and limit loss to their client being me. However, I'm the one paying for damages incur from tenants they didn't hold accountable.
[redacted]
Good Morning:
This is the response from our firm concerning the complaint file by Mr. [redacted]:
I have investigated this complaint and can find no evidence to support Mr [redacted]'s claim of being charged for work not performed.
As to the claim of lawn...
maintenance charged and not performed. This work was done and in fact Mr. [redacted] was not charged even one cent for this service. Yes the bill and its payment runs through his/their statement but was actually paid for out of the prior tenants deposit. The tenants deposit was charged $93.50 ( credited to the owners account) for this lawn service. The bill was actually submitted to us and paid for the amount of $82.50 ( $75.00 plus repairs commission of $7.50). The end result is that Mr [redacted] or rather Ms [redacted] made a profit of $11 on this repair. There was some confusion on the vendors part. This home is located on a very wooded lot with lots of tress and oversized bushes all along the perimeter of the property. When the vendor visited the property there was a large tree stump located to the right of the shed. The trunk had been dead for some time and had deteriorated to the point that it had no bark on it and it was very light. It had fallen from the neighboring property. The vendor included removing this limb or stump in his estimate of $85 although he only ended up charging $75. The tree service called our agency to let us know there was anther limb and actually tree down on the left side of the shed that he had not noticed before. This is a much larger tree and one that would be beyond the scope of a lawn service and would require a tree removal service. The confusion came in between the first limb stump and the second stump. The owners of the property had approved the $85 regular service but declined the quoted price to do a entire cleanup on the perimeter and beds.To address the second issue of the toilet seat replacement. I am afraid Mr [redacted] is confusing the work order from our system and the actual invoice from the vendor. The work order is entered to reflect what the tenant reports to us and the invoice reflects actually services and charges from the vendor. The work order does reflect that the tenant stated the toilet seat was broken but the vendor's invoice does not reflect any charge for repairing or replacing it. When Mr [redacted] questioned the toilet seat repair or replacement we checked with the vendor, reviewed the invoice and advised Mr [redacted] that the seat was not broken but the bolts were lose on the seat and they tightened them up while there and did not charge for it. I have attached a copy of the work order and invoice as evidence. They also repaired tub valve on the master tub which is included on this invoice.
Now for the issue of the faucet set inn the hall bath. The tenant reported that the hall bath faucet would not turn off. We dispatched the plumber who said that the faucet set would need to be replaced. They further stated that they believed this and possibly other plumbing issues were caused by excessive water pressure to the home and recommended a pressure relief valve should be installed. They quoted us for the faucet replacement and the cost for installing a pressure relief valve. Mr [redacted] was of the opinion that both prices were to high. We explained to him that he was certainly able to get other estimates if he wanted to. According to his email, he contact one plumber on craigslist who was willing to do the work for a price he was comfortable paying. He gave us their contact information. We emailed him and called him and could not get a response. We advised Mr [redacted] of this and he contacted another plumber who gave him a quote but he believed it to be too high also. He in turn contacted us a approved our vendor to install the valve. He still felt the price was too high for the faucet replacement and eventually found a plumber to do faucet replacement at a cost he was comfortable with. This is with Mr [redacted] ordering the faucet set online and have it delivered to a local Home Depot. I do think it is important to note that the faucet was not functional from 11-26-16 until the owner arranged for it to be repaired on
December 18, 2016. I had to contact Mr and Mrs [redacted] during this time to emphasize that this repair was really taking too long and any tenant paying $1400 month expected better service of us and them the property owner.
We at Bicekrstaff Parham strive to give both our owners and tenants good service. We do not however have control of pricing from outside vendors. We use [redacted] Plumbing who has been doing business for over 30 years in Columbus and they are reasonable, honest and reputable. They also carry the required insurance to be able to work on properties we manage ( workman's comp and General Liability). Mr [redacted] the owner has 3 sons who also do plumbing and one son does lawn service. The son with the lawn service has very reasonable and does a fine job. While I understand ever owners right to get the best price possible, the obstackles placed on us are a formula for giving poor service to the owners and the tenants. We do not have the authority to set pricing from any vendor we use. They set there own prices and costs and the owner has the right to approve or deny the repair. Further the implication that we create repairs for profit is both untrue and unacceptable. Any fees charged for coordinating repairs was agreed upon when the Property Management Agreement was signed. People do not always recognize teh cost of handling and coordinating repairs but I can assure you any fees charged have been duly earned in this situation.
We also do not have control over when a home rents. This is subject to market conditions. Our area has been greatly effected by the Miliatary downsizing. Rental prices are down and the market is very saturated. This started last summer and continues today.
With any repaltionship there may be difficult times. This relationship has become problematic for us both and it is for this reason and this reason only that we will agree to release Ms. [redacted] from our management contract. We will agree to terminate this agreement effective January 31, 2017. We are entitled to our commissions until the end of the current tenants lease but we will also agree to release Ms. [redacted] from this obligation. We will require something in writing from Ms [redacted] stating these are her wishes and where to notify the tenant to pay rent for February 2017. The home and contract is listed in her name.
We wish both Mr [redacted] and Mrs [redacted] all the best and hope they can find a working relationship that works for them.
I am in receipt of the complaint from Ms [redacted].
Ms. [redacted] came into our office asking for help with her property. She does not speak English and came in with one of our agents who sat in on the conversations and contract signing with her to act as her interpreter. She explained that her house was a...
mess as a tenant she had in the property had abandoned it and left it a mess. A manager in our firm met with her and the interpreter and all was discussed.
The requested work was performed and agreed upon prior to the work being performed. The work was performed.
We regret that Ms [redacted] feels we have treated her unfairly but we have not treated her unfairly. We are not willing to negotiate with her as she agreed to the repairs.
We will expect full payment for these charges.
Sincerely,
[redacted]
Property Manager
Waddell Realty Company LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
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[Provide details of why you are not satisfied with this resolution.]
I have attached my copy of my lease which I show the clerk at their office. When I showed the clerk my copy she to me that they would waive the fees if insigned a new lease. I received the new lead but more charges and another late rent letter. This is the inconsisity I am complaing for it said $300 on the letter send as attached docs. But I received a lets saying $600. Also last month be for I paid my June rent the clerk that was working with me told me to pay my regular rent amount which is $1200. I simply asking to renew my lease as is $1200 a month like we agreed and Waive my fees as discussed on 8 th of May. I never
Been late on my rent.
Regards,
[redacted]
We are in receipt of this complaint. This file is over two years old and we must retrieve files from storage. We will do so, review and get back to you as soon as possible.
Sincerely,
[redacted]
Property Manager
Waddell Realty Company LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told by [redacted] on June 23 that the two personal checks that [redacted] and I hand delivered were lost. [redacted] apologized to me and asked that I replace the checks with another form of payment. I have copies of the lost checks and documentation of me sending images of the checks to [redacted]. I hand delivered another payment, this time it was in the form of a money order, on June 29. On this Money order, it stated, "Full Accord and Satisfaction." This was also stated on the two lost checks. By cashing the money order with this stated language, Waddell recognized a new accord, which was satisfied at the moment it had been cashed. I have copies of this cashed money order as well. I was only contacted by management at Waddell until I gave my opinion about the situation on Facebook. It is still shocking to me that no one from Waddell seemed to care about my well being before the stated fact on social media of the robbery. The truth is that My roommate and I have the right to quite enjoyment of the property. Waddell made no mention of potentially increasing security or improving lighting around the scene of the crime. Therefore, I felt it was in mine and my roommates' best interest to vacate, giving Waddell full notice of this. I am not satisfied with this resolution. I did everything through out this situation with Waddell's best interest in mind. I alerted them when we were moving out on May 6 with a letter. We had the apartment professionally cleaned in order for Waddell to be able to quickly find a new renter. We did not pursue our security deposit, providing Waddell with even more time to find another renter. I do not feel that I have been given the same considerations. Please, let us all put this behind us. I do not wish for Waddell to pay me any money. I only wish for them to give me the same consideration that I gave them. This resolution should be resolved and all parties are at a zero balance.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The leak was not caused by a clogged filter. I have changed out the filters on a monthly a basis. I was under assumption that it was your responsibility, but as a tenant I did change the filter. The maintenance man that came out informed me that the leak was not caused by the air conditioning unit filters not being changed out, but due to poorly upkeep before my move in. Also due to the damages to the carpet it has placed my son in hazardous conditions, causing me to miss days of work to take him doctors visit, because he exposed to the mildew and mold in the carpet, leading to him having diarrhea. I know the electric water heater issue is still in process at this time but I was also informed by the maintenance man that this would cause a significant increase in my electric bill. I want to know how I will be granted concession for my electric bill for these months. I am still waiting for a email of the invoice for the faucet leak to submit to the water company.
Regards,
[redacted]
Good Afternoon:
We are in receipt of the complaint filed by Mr. [redacted]:
We are very sorry Mr. [redacted] feels he has been treated unfairly. I have carefully reviewed the complaint and the account for accuracy. Mr. . [redacted] was present for the move out inspection and...
signed the move out form at the move out inspection. Unfortunately there is no way to know exactly how much a cleaning charge will be until the invoice is remitted by the vendor. He did contact [redacted] in our office and [redacted] had agreed to return the $75 to Mr. [redacted]. It was explained to Mr. [redacted] that the vendor had already been paid and that we would need to get the funds back from the vendor. Unfortunately this took a few days and Mr. [redacted] became dissatisfied with the delay and starting demanding a larger amount of a refund.
Attached is a copy of the invoice for the cleaning. It totals $275.00 and a 10 % repair commission is charged to the owner for handling this repair. In turn this 10 % ( $27.50) was also charged to Mr. [redacted] as agreed to in the Additional Page Amendment in his lease agreement. It appears we neglected to refund him the $7.50 repair commission when we refunded him the $75. But in reality it was agreed to refund him $75.00. After careful review of the Move in and Move out inspection I can see that Mr. [redacted] was charged for cleaning a oven and a toilet that were listed as dirty on the move in inspection. I have conferred with the vendor and they have advised me that the portion of the bill that would be allocated for cleaning a Oven and toilet would be $35.00. So the way I see it Mr. [redacted] is entitled to the following:
Credit for the repair commission on the $75 already refunded $7.50
Credit for cleaning oven and toilet ...⇄ $35.00
Credit for repair commission on $35 �...⇄ $3.50
Total refund due Mr. [redacted] in addition to the $75.00 already refunded $46.00.
I hope that this is acceptable to Mr. [redacted] as it is the best we can do. We again are very sorry for any misunderstanding on this issue.
Sincerely,
[redacted]
Property Manager
Waddell Realty Company LLC
###-###-####
Good afternoon:
Waddell Realty Company LLC managed Mr ***'s home for almost yearsMr *** was provided pictures in of both the gutters and wear on carpeting in and acknowledged the wear etc on carpeting and further acknowledged it was wear and tearNow two years later Mr ***
requested we assist in the costs associated in renting a homeMr *** has been in contact with our office and we were not able to come to an agreement
Waddell has exhausted attempts to settle this matter prior to this complaint under threat of doing so through the Revdex.com and Social MediaWe regret that Mr *** seemed satisfied with collecting over $40,in rent through our agency but now is not satisfied
We wish Mr *** all the best with his home in the future
Sincerely,
*** ***
Please see Image 10 of Mr. [redacted]'s lease. It clearly says that the rent goes up by $50. Mr. [redacted] also clearly states that he was not about the sign a new lease when the old one expired. The reason for the discrepancy on the amount is because of the unpaid $50 each month. Our system will automatically charge a late fee when the full rent is not paid. Since he owed $1250.00 and paid $1200.00 each month it would accrue the fee and then we have to catch it and adjust it. Under our lease he could be charged a late fee on the $50 each month.
Mr. [redacted] also says that he came in about the new lease on May 8th about a new lease. In the essence of compromise I will agree to waive the $50 for June and July if a new lease is signed and returned within one week of today and the remaining $250.00 is paid by that same date. This will leave him with a balance due of $250. This is our best and final offer.
Sincerely,
[redacted]
I have set a time of 4:30 at the home for move out inspection. Due to my work schedule my sister will be attending the walk thru. You will also have receipts of flea/tick along with carpets cleaned as I am aware of property management as I worked in the field for 7 years prior to now being in the financial industry.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mrs. [redacted],I apologize if you feel that we have not taken care
of your maintenance issues in a timely manner. I do understand that
there was a leak in the home caused by the Air Conditioning unit not
getting the proper air flow due to a clogged filter. Our office had the
right...
to charge for any and all damages caused by the filter not being
changed. I noticed that you mentioned in your complaint that this was a
service that our office provides. I have attached a copy of the
Additional stipulations page which you initialed along with your lease,
stating that you are required to change out the air conditioning filter
once a month. The complaint that you submitted is proof that the cause
of the leak was caused by you the tenant. After the leak in the home we
sent out a carpet cleaning company to extract the water. I apologize
if the water extraction did not completely fix the issue. I will gladly
send the carpet cleaning company back out to look at the issues with the
carpet. We are reviewing the bills that were submitted by you on the
5th of August. and will inform you if a concession is granted for the
increased utility charges. Thank You
Good Morning:
I am in receipt of the complaint filed by Mrs.[redacted]:
I have audited the account and find the figures to be correct.
Mr and Mrs [redacted] leased a home through our agency and the lease did not expire until 10-31-14. As she stated in her complaint they vacated prior to the lease...
expiration. A lease obligation is a legal contract with obligation to pay. They vacated the property and owed rent for the entire balance of the lease. A letter was send stating damage and or cleaning issues and the balance of the rent for the term of the lease.
This balance was adjusted once the home was re-rented. We advised Mrs. [redacted] of the new amount. I can find nowhere in the records that anyone offered to reduce the balance owed for anything other than the rent since the home was re-rented.
Since Mr. and Mrs [redacted] failed to pay the balance due the account was turned over to professional collections. They in turned mailed out another letter showing the adjusted amount. Further they tell me they made numerous calls and never received a return call from Mr or Mrs [redacted]. Then this matter was placed on their credit report. They do attempt to collect the debt prior to placing in on the debtors credit report.
I am sorry Mrs. [redacted] feels that she has been treated unfairly. We are not able to offer any adjustments to the balance due in the amount of $1303.50. This balance includes rent from August 1, 2014 until the home re-rented on September 12, 2014 and the additional cleaning, sod replacement for where pool was installed and a pro-rated amount of painting as it resulted from scribbling on the walls that I would assume was done by their child. The amount due is after applying the deposit.
I cannot say why Mrs [redacted] did not receive the letters from us or the collection agency but she was aware of the balance due on the account. Some of this could have been caused by the fact that we were not given a forwarding address and all correspondence was sent to the last known address which should have been forwarded to them by the Postal Service.
Sincerely,
[redacted]
Property Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good Afternoon:I am in receipt of the complaint from [redacted]:Mr. [redacted] was robbed outside of the building where he rented a unit from us. My understanding from him was that he was robbed after getting out of his car and stepped into the grass. Mr [redacted] is mistaken when he states that Waddell Realty Company advised him we lost his money orders. We did however send him late letters advising him of his debt and he contacted us stating he had dropped them off. We had and still have no record of receiving what he is calling the replacement money orders.Mr. [redacted] has spoken with the owner of the company at length on more than one occasion and has been advised and reminded of his debt. The balance showing due on his account is $1175.00 after crediting his security deposit. This amount remains unpaid and we will not be able to reduce it or offer him a settlement. We are very sorry for any inconvenience this may have caused Mr. [redacted].Sincerely,[redacted]
We agree to send the balance to make up the difference to meet the $125 requested. We are sorry for any inconvenience or misunderstandings.
Sincerely,
[redacted]
Good Morning:
We have received the complaint and are working to resolve the complaint with this tenant. We have had two tenants in this home prior to Mr [redacted] and neither have complained with this issue. We are getting estimates to install insulation in the attic and are awaiting the owners ...
approval.
Waddell Realty Company does not own this property and our contract with the owner to manage this home does not give us authority to make repairs above a certain dollar amount. The requested work far exceeds said limit.
If the Customer would like to send us copies of his bills we can also discuss that with the owner of the property. Please send those directly to me at the e-mail address above.
We are very sorry for any inconvenience this may have caused Mr [redacted].
Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No attempts were made after company stated they would send a revised bill. Also was told for the amount of August our security deposit was to cover that and we would lose that to cover for August for the new teanents in September. We realized there was money owed for sod and was told we would have a revised corrected bill sent to us for that amount. Never received that bill. For the company to clearly get the first outrageous uncorrected bill to us obviously shows they had a way to contact us. I figured once the amount was adjusted everything was covered seeing how no bill was recieved. As far as this claimed writing on the walls is news to me. It's funny that if there final walk through person would have kept their appointment instead of a no show I'm sure none of that bogus so called damage would have been reported. So the company turns over the to collections no one contacts is till we go to purchase something and our credit is messed up due to the fact of negalgance on their part as a business. I was working with the young lady who rented the place to us in the first place and now she isn't with the company of course anymore. Because when ask to speak to her that's what I'm told. I find this company very shady. Especially when we did everything we were told. The deposit of 1395 covered the August rent. So the only amount due should have been the sod. Funny thing is now I'm told sod was taking care of but now the balance of 1304 that was sent off was for paint damages. Like I said shady company. So handing all this over to Jag so that this doesn't happen to another military family in this community. When we came aware there was still a balance due by seeing our credit report cause it was sent to collections we contacted the company to pull it from collections so it wouldn't effect our credit so that we may handle this how it should have before it even got sent off. Poor staffing or job training on waddels part. Not sure how a 300 some dollar sod bill goes to 1304 but I guess when they are trying to get every penny they can they will come up with every little thing to place blame on the old tenant. Also was told by Mr [redacted] the property manager he would call me back and never got a call back which lead to me reporting this company to Revdex.com. Of course he can respond to the Revdex.com on behalf of the matter. We will be contacting Jag to figure out next steps to having this matter resolved as it should have been back in 2014.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
The pictures attached are the reason I have a problem with this company. On several occasions, they don't want to admit that their staff was negligent in identifying problems and had given the tenants a clear release from any negligence until management intervened but only to address minor things. They were suppose to manage the property and limit loss to their client being me. However, I'm the one paying for damages incur from tenants they didn't hold accountable.
[redacted]
Good Morning:
This is the response from our firm concerning the complaint file by Mr. [redacted]:
I have investigated this complaint and can find no evidence to support Mr [redacted]'s claim of being charged for work not performed.
As to the claim of lawn...
maintenance charged and not performed. This work was done and in fact Mr. [redacted] was not charged even one cent for this service. Yes the bill and its payment runs through his/their statement but was actually paid for out of the prior tenants deposit. The tenants deposit was charged $93.50 ( credited to the owners account) for this lawn service. The bill was actually submitted to us and paid for the amount of $82.50 ( $75.00 plus repairs commission of $7.50). The end result is that Mr [redacted] or rather Ms [redacted] made a profit of $11 on this repair. There was some confusion on the vendors part. This home is located on a very wooded lot with lots of tress and oversized bushes all along the perimeter of the property. When the vendor visited the property there was a large tree stump located to the right of the shed. The trunk had been dead for some time and had deteriorated to the point that it had no bark on it and it was very light. It had fallen from the neighboring property. The vendor included removing this limb or stump in his estimate of $85 although he only ended up charging $75. The tree service called our agency to let us know there was anther limb and actually tree down on the left side of the shed that he had not noticed before. This is a much larger tree and one that would be beyond the scope of a lawn service and would require a tree removal service. The confusion came in between the first limb stump and the second stump. The owners of the property had approved the $85 regular service but declined the quoted price to do a entire cleanup on the perimeter and beds.To address the second issue of the toilet seat replacement. I am afraid Mr [redacted] is confusing the work order from our system and the actual invoice from the vendor. The work order is entered to reflect what the tenant reports to us and the invoice reflects actually services and charges from the vendor. The work order does reflect that the tenant stated the toilet seat was broken but the vendor's invoice does not reflect any charge for repairing or replacing it. When Mr [redacted] questioned the toilet seat repair or replacement we checked with the vendor, reviewed the invoice and advised Mr [redacted] that the seat was not broken but the bolts were lose on the seat and they tightened them up while there and did not charge for it. I have attached a copy of the work order and invoice as evidence. They also repaired tub valve on the master tub which is included on this invoice.
Now for the issue of the faucet set inn the hall bath. The tenant reported that the hall bath faucet would not turn off. We dispatched the plumber who said that the faucet set would need to be replaced. They further stated that they believed this and possibly other plumbing issues were caused by excessive water pressure to the home and recommended a pressure relief valve should be installed. They quoted us for the faucet replacement and the cost for installing a pressure relief valve. Mr [redacted] was of the opinion that both prices were to high. We explained to him that he was certainly able to get other estimates if he wanted to. According to his email, he contact one plumber on craigslist who was willing to do the work for a price he was comfortable paying. He gave us their contact information. We emailed him and called him and could not get a response. We advised Mr [redacted] of this and he contacted another plumber who gave him a quote but he believed it to be too high also. He in turn contacted us a approved our vendor to install the valve. He still felt the price was too high for the faucet replacement and eventually found a plumber to do faucet replacement at a cost he was comfortable with. This is with Mr [redacted] ordering the faucet set online and have it delivered to a local Home Depot. I do think it is important to note that the faucet was not functional from 11-26-16 until the owner arranged for it to be repaired on
December 18, 2016. I had to contact Mr and Mrs [redacted] during this time to emphasize that this repair was really taking too long and any tenant paying $1400 month expected better service of us and them the property owner.
We at Bicekrstaff Parham strive to give both our owners and tenants good service. We do not however have control of pricing from outside vendors. We use [redacted] Plumbing who has been doing business for over 30 years in Columbus and they are reasonable, honest and reputable. They also carry the required insurance to be able to work on properties we manage ( workman's comp and General Liability). Mr [redacted] the owner has 3 sons who also do plumbing and one son does lawn service. The son with the lawn service has very reasonable and does a fine job. While I understand ever owners right to get the best price possible, the obstackles placed on us are a formula for giving poor service to the owners and the tenants. We do not have the authority to set pricing from any vendor we use. They set there own prices and costs and the owner has the right to approve or deny the repair. Further the implication that we create repairs for profit is both untrue and unacceptable. Any fees charged for coordinating repairs was agreed upon when the Property Management Agreement was signed. People do not always recognize teh cost of handling and coordinating repairs but I can assure you any fees charged have been duly earned in this situation.
We also do not have control over when a home rents. This is subject to market conditions. Our area has been greatly effected by the Miliatary downsizing. Rental prices are down and the market is very saturated. This started last summer and continues today.
With any repaltionship there may be difficult times. This relationship has become problematic for us both and it is for this reason and this reason only that we will agree to release Ms. [redacted] from our management contract. We will agree to terminate this agreement effective January 31, 2017. We are entitled to our commissions until the end of the current tenants lease but we will also agree to release Ms. [redacted] from this obligation. We will require something in writing from Ms [redacted] stating these are her wishes and where to notify the tenant to pay rent for February 2017. The home and contract is listed in her name.
We wish both Mr [redacted] and Mrs [redacted] all the best and hope they can find a working relationship that works for them.
I am in receipt of the complaint from Ms [redacted].
Ms. [redacted] came into our office asking for help with her property. She does not speak English and came in with one of our agents who sat in on the conversations and contract signing with her to act as her interpreter. She explained that her house was a...
mess as a tenant she had in the property had abandoned it and left it a mess. A manager in our firm met with her and the interpreter and all was discussed.
The requested work was performed and agreed upon prior to the work being performed. The work was performed.
We regret that Ms [redacted] feels we have treated her unfairly but we have not treated her unfairly. We are not willing to negotiate with her as she agreed to the repairs.
We will expect full payment for these charges.
Sincerely,
[redacted]
Property Manager
Waddell Realty Company LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
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[Provide details of why you are not satisfied with this resolution.]
I have attached my copy of my lease which I show the clerk at their office. When I showed the clerk my copy she to me that they would waive the fees if insigned a new lease. I received the new lead but more charges and another late rent letter. This is the inconsisity I am complaing for it said $300 on the letter send as attached docs. But I received a lets saying $600. Also last month be for I paid my June rent the clerk that was working with me told me to pay my regular rent amount which is $1200. I simply asking to renew my lease as is $1200 a month like we agreed and Waive my fees as discussed on 8 th of May. I never
Been late on my rent.
Regards,
[redacted]
We are in receipt of this complaint. This file is over two years old and we must retrieve files from storage. We will do so, review and get back to you as soon as possible.
Sincerely,
[redacted]
Property Manager
Waddell Realty Company LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told by [redacted] on June 23 that the two personal checks that [redacted] and I hand delivered were lost. [redacted] apologized to me and asked that I replace the checks with another form of payment. I have copies of the lost checks and documentation of me sending images of the checks to [redacted]. I hand delivered another payment, this time it was in the form of a money order, on June 29. On this Money order, it stated, "Full Accord and Satisfaction." This was also stated on the two lost checks. By cashing the money order with this stated language, Waddell recognized a new accord, which was satisfied at the moment it had been cashed. I have copies of this cashed money order as well. I was only contacted by management at Waddell until I gave my opinion about the situation on Facebook. It is still shocking to me that no one from Waddell seemed to care about my well being before the stated fact on social media of the robbery. The truth is that My roommate and I have the right to quite enjoyment of the property. Waddell made no mention of potentially increasing security or improving lighting around the scene of the crime. Therefore, I felt it was in mine and my roommates' best interest to vacate, giving Waddell full notice of this. I am not satisfied with this resolution. I did everything through out this situation with Waddell's best interest in mind. I alerted them when we were moving out on May 6 with a letter. We had the apartment professionally cleaned in order for Waddell to be able to quickly find a new renter. We did not pursue our security deposit, providing Waddell with even more time to find another renter. I do not feel that I have been given the same considerations. Please, let us all put this behind us. I do not wish for Waddell to pay me any money. I only wish for them to give me the same consideration that I gave them. This resolution should be resolved and all parties are at a zero balance.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The leak was not caused by a clogged filter. I have changed out the filters on a monthly a basis. I was under assumption that it was your responsibility, but as a tenant I did change the filter. The maintenance man that came out informed me that the leak was not caused by the air conditioning unit filters not being changed out, but due to poorly upkeep before my move in. Also due to the damages to the carpet it has placed my son in hazardous conditions, causing me to miss days of work to take him doctors visit, because he exposed to the mildew and mold in the carpet, leading to him having diarrhea. I know the electric water heater issue is still in process at this time but I was also informed by the maintenance man that this would cause a significant increase in my electric bill. I want to know how I will be granted concession for my electric bill for these months. I am still waiting for a email of the invoice for the faucet leak to submit to the water company.
Regards,
[redacted]
We regret that we were not able to come to a suitable resolution with Mr [redacted].
Good Afternoon:
We are in receipt of the complaint filed by Mr. [redacted]:
We are very sorry Mr. [redacted] feels he has been treated unfairly. I have carefully reviewed the complaint and the account for accuracy. Mr. . [redacted] was present for the move out inspection and...
signed the move out form at the move out inspection. Unfortunately there is no way to know exactly how much a cleaning charge will be until the invoice is remitted by the vendor. He did contact [redacted] in our office and [redacted] had agreed to return the $75 to Mr. [redacted]. It was explained to Mr. [redacted] that the vendor had already been paid and that we would need to get the funds back from the vendor. Unfortunately this took a few days and Mr. [redacted] became dissatisfied with the delay and starting demanding a larger amount of a refund.
Attached is a copy of the invoice for the cleaning. It totals $275.00 and a 10 % repair commission is charged to the owner for handling this repair. In turn this 10 % ( $27.50) was also charged to Mr. [redacted] as agreed to in the Additional Page Amendment in his lease agreement. It appears we neglected to refund him the $7.50 repair commission when we refunded him the $75. But in reality it was agreed to refund him $75.00. After careful review of the Move in and Move out inspection I can see that Mr. [redacted] was charged for cleaning a oven and a toilet that were listed as dirty on the move in inspection. I have conferred with the vendor and they have advised me that the portion of the bill that would be allocated for cleaning a Oven and toilet would be $35.00. So the way I see it Mr. [redacted] is entitled to the following:
Credit for the repair commission on the $75 already refunded $7.50
Credit for cleaning oven and toilet ...⇄ $35.00
Credit for repair commission on $35 �...⇄ $3.50
Total refund due Mr. [redacted] in addition to the $75.00 already refunded $46.00.
I hope that this is acceptable to Mr. [redacted] as it is the best we can do. We again are very sorry for any misunderstanding on this issue.
Sincerely,
[redacted]
Property Manager
Waddell Realty Company LLC
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The lease end date was Aug 31, 2015. The security deposit was $565. The move out date was May 6, 2015.