Bickford Motors Inc

Please review our attached response in this matter that went out to the Attorney General's office, regarding Nick A Proulx File #519932, on November 17, by email. Our reply to the Revdex.com is the same.Regards, Robert BickfordBickford
Ford------------------------------Bickford Ford asked that I respond to MrProulx complaint pertaining to his purchase of a special order Ford Mustang.For the most part, his explanation of the transaction is accurateIn August he came to the dealership interested in purchasing a MustangThe dealership informed him that that model vehicle was not then in production and that it had no idea, nor could Ford Motor Company commit, to a date of production or deliveryMrProulx was aware of that and agreed to a non-refundable deposit of $1,when executing the contract documentBickford placed his special-order immediately with the factoryBickford would not have placed an order for a vehicle with the components desired by MrProulx but for his contracted for non-refundable deposit, for reasons explained below.The Mustang was a ‘new model’ having several different features than the model which Bickford had in stock but which he did not wish to purchaseIn producing new models, the factory must test several to correct any flaws before proceeding with, for lack of a better term, mass productionBickford was able to place his order in the first group of the Mustang productionMrProulx periodically tracked the order and production process online and informed Bickford on November 3rd that his order received a vin #He did not then seek cancellation of contract but several days later did when he found delivery of the vehicle to Bickford would be approximately three (3) months laterThat period triggered his complaint to Bickford and your officeWhile Bickford too would prefer an earlier delivery, that is something Bickford could not control and which MrProulx knew before he contracted to purchase the vehicle.Please note that this is not simply a dispute over $1,Bickford cannot cancel with the factory a special-order vehicleIf Bickford acceded to MrProulx request, Bickford would have to accept delivery of the vehicle and attempt to sell it to another prospective customerSuch a sale is problematic as MrProulx order contained top end features but did not include the ‘performance package’ that Mustang enthusiasts desireThe lack of a ‘performance package’ will severely impact the marketability of that vehicle forcing Bickford to pay flooring costs, to make price concessions, and likely suffer a loss on the sale of it.While Bickford understands MrProulx frustrations, both he and Bickford understood that time delays were an assumed and agreed to risk when making the commitment to purchaseIf you have any questions, please contact me

Mr.  [redacted] purchased a 2015 Feather lite Trailer from Bickford Trailers for $15,200.00 not$15,500.00 in February of 2015.  At thetime of purchase Maggi and Dustin never promised to buy back this trailer from thecustomer at any point for any amount. We do not offer this to any...

customerever. Mr. [redacted] drove all the way from Vancouver, WA over 100 miles away andpassed a couple of other trailer dealers for our deal.  Based on my conversation with Maggi andDustin Mr. [redacted] does not want the trailer anymore due to a financialsituation.  We did let the customer knowthat we were not interested in purchasing this trailer back and do not owe himanything.  Mr. [redacted] made a deal andnow that the trailer is not working for his needs he is trying to bully us intodoing something that was never promised to him or any other customer.

Mr. [redacted]. [redacted] previously sent this complaint to the Attorney General of the State of Washington ("AG").  The AG determined that Bickford Ford had handled the situation appropriately and dropped the matter.
Kevin J[redacted], Bickford Ford's service manager, responds as follows:
When the...

vehicle was brought to Bickford Ford for service work on August 20th, 2014 (2 years ago), the vehicle had 111,797 miles on it.  We were asked to do a cooling system flush and a recall ([redacted]) on the steering system.
When we performed the recall, the technician noted that there were no Diagnostic Trouble Codes (DTC) present.  I have attached the scanned copies made at that time.
When the vehicle was brought to Bickford Ford in November of 2016, we verified the customer concern of no power steering assist.  During the diagnostic test, there were no Diagnostic Trouble Codes (DTCs) present.  The vehicle now had 157,541 on it (i.e. 2+ years and an additional 45,744 miles from Mr. [redacted]'s 8/20/2014 service visit).  We recommended the replacement of the steering unit, which the customer authorized us to do (see attached scanned repair order).
As far as the complaint stating that there wasn't a problem until after the recall was performed, the customer would have had to bring the concern to our attention before now, since more than two (2) years have passed since we performed the recall on his vehicle, so we could have addressed it with Ford in a timely manner.  The recall is issued by Ford Motor Company, not our dealership.  It is possible that a vehicle with 157,541 miles on it might have a steering assist unit fail due to time and miles.  If the customer feels this is unjust, they would have to address this with Ford Motor Company as it is out of the standard warranty (3-years/36,000 miles) that comes with that component.
If you have any questions, please feel free to contact me or Bob B[redacted] in my absence.
Sincerely,
 
 
Kevin J[redacted]