Bicycle Outfitters

Customer purchased bike on june 2016, she had a problem with flat tires which is an issue in this areaAfter five months of owning the bike she wanted her money back in fullAt this point the bike was used and with flat tires with multiple thorns in tiresAs a gesture of good will we gave her a credit of 725$ on a now used bike and car rackI reiterate used, the bike was now faded and with flat tiresThe car rack was filthy and used! We still gave her 725$ credit on the used productsAs for the rack she wanted us to special order the rack was 699.99$ plus tax which totals 753.54$ there was no additional charges tacked on to the sale of the rackWe took the rack out of the box to make sure that the rack had all it's parts and was a functioning, we did in fact made sure the rack functioned by installing a bike and only one bike in the rack, we did so we could show her how the rack worked, but you cannot work with irrational peopleHer complaints are at best unreasonable and we look forward to a quick resolution to this ridiculous matter!

I'm unsatisfied because the store credit, I was allowed to use towards the purchase of a rack, I was given different manufacturersThule was the one I chose, I politely gave them the part numberWhen I came to pick it up, their employees had taken it out of the original packaging and used itIt was muddy, I was not even given the box at allI was told by the employee, Blaine, that "they wanted to play with it", and "that they needed to assemble it"That is not trueIt comes ready to use out of the boxThis is why I picked this particular bike hitch rackThat was just rude, unneccesary and calling me an irrational customer is very unprofessionalIf I ordered something from [redacted] because they did not carry it in the store, they would not open it and play with it and hand it over to the customer muddy, and offer a lame excuse and treat her so poorlyTheir behavior was purely out of spite to devalue this productIf they had just left it in the original packaging, I would have gladly parted ways and not said anything at all Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Customer purchased bike on 12 june 2016, she had a problem with flat tires which is an issue in this area. After five months of owning the bike she wanted her money back in full. At this point the bike was used and with flat tires with multiple thorns in tires. As a gesture of good will we gave her...

a credit of 725$ on a now used bike and car rack. I reiterate used, the bike was now faded and with flat tires. The car rack was filthy and used! We still gave her 725$ credit on the used products. As for the rack she wanted us to special order the rack was 699.99$ plus tax which totals 753.54$ there was no additional charges tacked on to the sale of the rack. We took the rack out of the box to make sure that the rack had all it's parts and was a functioning, we did in fact made sure the rack functioned by installing a bike and only one bike in the rack, we did so we could show her how the rack worked, but you cannot work with irrational people. Her complaints are at best unreasonable and we look forward to a quick resolution to this ridiculous matter!

I'm unsatisfied because the store credit, I was allowed to use towards the purchase of a rack, I was given 4 different manufacturers. Thule was the one I chose, I politely gave them the part number. When I came to pick it up, their employees had taken it out of the original packaging and used it. It was muddy, I was not even given the box at all. I was told by the employee, Blaine, that "they wanted to play with it", and "that they needed to assemble it". That is not true. It comes ready to use out of the box. This is why I picked this particular bike hitch rack. That was just rude, unneccesary and calling me an irrational customer is very unprofessional. If I ordered something from [redacted] because they did not carry it in the store, they would not open it and play with it and hand it over to the customer muddy, and offer a lame excuse and treat her so poorly. Their behavior was purely out of spite to devalue this product. If they had just left it in the original packaging, I would have gladly parted ways and not said anything at all.  Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]