Placed my first order over a year ago, waited over a month being told after the purchase it was on backorder and they would not refund me Promised to never order from them again Forgot about them and accidently ordered againNeed to return/exchange the order (size) and it's costing me 100% shipping and restocking I'll throw away the produce and start over before I give them any more of my hard earned $$ All they do is dropship anyway
I first made a purchase on 9/29/and I called on 10/02/and talked to [redacted] or a [redacted] and was told the item was on backorder, the I asked about another item and she charged my visa before she checked to see it if the item was in stock, and now I have charges on my visa that I was not aware of I called and they could not answer why she charged my account...the charges are: I have no receipt for this one they did not send me one but my bank shows one I was not given the reason why they kept charging my visa Product_Or_Service: Tuli's classic heel cups Order_Number: [redacted] , [redacted] and
Company refused return of shoulder cooling cuff though wife did not use it contrary to their return policy
Your order noXXX-XXXXXXX has been received
Order Summary:
Item Code
Description
Options
Rate
Qty
Amount
51A12A AirCast Shoulder Cryo/Cuff Motorized Cooler Cuff
Coupon Code applied - you saved $Sizes:: Cuff, Model:: Motorized Cooler $
$
$
Tax $
Total $
Order made 12/13/
I only have good things to say while dealing with your companyGreat customer service, excellent professionalism and all around I had a great experienceWill definitely be using you guys again
I had placed an order for Obus Form Back Support from Pro Therapy back in December of I received an email "Your order has shippedTo track your package, please visit http://www.ups.com/tracking/tracking.html After not receiving my item, I notified Pro Therapy that the tracking number is to an address in New York and that I live in Florida I was told to reach out to the neighbor who signed for it for the packageAgain, I stressed that I lived in Florida and that they have my address on fileThen I received an email that my address is incompleteI've responded with my complete address.I was then told they can't deliver a package with only the first initial to my first nameAgain, I've responded via email with the complete informationStill no package.I called Pro Therapy and was told there are no notes in my account.I gave the representative all the information and was told she updated my information and I should receive my package in to business days.I allowed for t
Placed my first order over a year ago, waited over a month being told after the purchase it was on backorder and they would not refund me
Promised to never order from them again
Forgot about them and accidently ordered againNeed to return/exchange the order (size) and it's costing me 100% shipping and restocking
I'll throw away the produce and start over before I give them any more of my hard earned $$
All they do is dropship anyway
I first made a purchase on 9/29/and I called on 10/02/and talked to *** or a *** and was told the item was on backorder, the I asked about another item and she charged my visa before she checked to see it if the item was in stock, and now I have charges on my visa that I was not aware of I called and they could not answer why she charged my account...the charges are:
I have no receipt for this one they did not send me one but my bank shows one
I was not given the reason why they kept charging my visa
Product_Or_Service: Tuli's classic heel cups
Order_Number: ***,*** and
If you visit this online business you will see they have a 'no hassle return policy' in placeThis may give you enough confidence to make a purchaseYet if you find yourself needing to return an unused/unopened product you must complete an online return form & this is where the hassling beginsYou learn there are several criterion set in place to prevent you from ever being awarded a merchandise return number, which is the very thing you need to be able to receive reimbursementThis will be withheld from you and no arguing sanity will cause this fraudulent business to compensate you fairly
I recommend you instead make your online purchases at Amazon or thru PayPal..or any system that has customer protections in place
I purchased a leg sled and it was rusted and dented when I opened the boxThe attached part doesn't fit properly
Order date: 3/1/
Price : $
Delivery 3/9/
Order #***
Paid with Visa debit card
I let them know as soon as I opened the box of the complaintWe went back and forth for over a monthThey did not / would not do anything about the issuesThey then just told me to talk directly to the manufacturerI have and they are not helpfulThis company is the that took my money
Shipped wrong item then wouldn't honor price & just issued a refundFalsely claim they don't have right item when it's available on website
I purchased Kinesio Tape inch Clinical Roll 2in x 103ft Blue on 10/13/from this vendor through Walmart.com When it arrived it was only 16.4' I contacted the seller by phone and they tried to deny I ordered 103' I sent them my order confirmation from Walmart & at first they tried to deny it still I emailed again and said look at the receipt I sent you They acknowledged I ordered 103' but then tried to claim they couldn't fill my order because it was out of stock I told them I didn't care what color they sent but they insisted all colors were sold outSince I raised this issue the Walmart website has now been corrected to reflect the 16.4' My receipt shows 103' and the hyperlink in my receipt now goes to the revised listing at Walmart's website for 16.4' While Walmart refunded the item & told me to keep it I still want the
Got to be the worst on-line company I have ever dealt with They couldn't get a one line item order correctThey sent me the wrong item and when I reported it, they wasted days of my time and made me take the skeleton socks which I did not order to the post office to be mailed They held my order and money hostage until they received the socks I did not order back As if I was the one who was not to be trustedThey were pompous and not in the least bit concerned that I did not receive the heel inserts I orderedBad customer serviceBuyer Beware!
I have a medical issue with my SI jointMy Dr prescribed a SI belt for meWhere I live, medical supplies are hard to getI wanted a good quality oneI looked online and found ProTherapy SuppliesI looked around at their siteI contacted them about purchasing the Bauerfeind SI belt that they carryI was told to fill out information on ins and someone would contact meNever happenedA second time I filled it out, I was left a message and told they do not bill ins nowSo I wasted a week in painI ordered one($157.45)Took longer to arrive then what I was toldWhen it arrived I immediately tried it onThe product was made with a wimpy Velcro that did not stay latchedI knew it was not going to workThey post "hassle free returns"You can't do a refund over the phoneYou have to do it onlineThe only screen that pop up was form to fill out and they will contact youContact received thru emailAt that time, there was a 30% fee for DAMAGE PACKAGEINGNo where is there a p
Great company I've used them quite a few timesThey ship quicklyThe products arrived quicklyThe products are great quality and well worth the priceI will use Pro Theropy for all my needs
I ordered a product from your company that was shipped on 3/30/and have not gotten it on 5/5/I am told by each person a different lie and I am catching hell getting a tracking number .send my st before I come to Duluth Georgia in a bad mood
damn sincerely
Product_Or_Service: speedbag burn machine
Order_Number: n/a
Account_Number: n/a
I ordered and paid for a "Thumper Sport Massager" but I have not received it yet
On 1/3/I ordered a "Thumper Sport Massager", SKU: ***, order # *** The cost of the item, $was deducted from my credit card An error was made in shipping because what I received was a "Massage Cane" I notified the company of the error and they issued a Return Authorization The "Massage Cane" was returned via UPS on 1/23/ However, I have not received what I ordered as of 1/23/ I have tried to contact the company via phone to find out the status of my order but have only reached a recorded message that they will call me back I have tried several times with no call back
I contacted this business to buy a shoulder sleeve for my mother who is a senior citizen and is recovering from Shoulder SurgeryThey said that this sleeve would be GREAT for her, I explained the situation and they were confident that it will help herThat was a lieThis item is EXTREMELY heavy for any person, let alone a senior citizen who is recovering from surgeryI talked to the business and they will accept the return however they don't want to provide a return label and want to charge me an stocking feeI have been trying to get this resolved for weeks and they are not showing good faith in their business practicesThey don't advertise how HEAVY this item is, they don't mention its weightThey are not acting in good faith, they want me to PAY for the return of THIS HEAVY item and charge me a restocking feeThis is misrepresentation of items they sellthey should include any relevant information before they sell
Placed a small simple order on 11/29/(order # XXXXXXX) of bandages and vaseline for upcoming surgery Still waiting for shipment or explanation in response to my inquiries, other than a "fulfilled" email on the day of my last complaint with a post office tracking for only one the two items ordered The tracking # status is label created No actual shipment of either item
*** ***
Product_Or_Service: Telfa bandages/Petroleum Jelly
Order_Number: XXXXXXX
Placed my first order over a year ago, waited over a month being told after the purchase it was on backorder and they would not refund me Promised to never order from them again Forgot about them and accidently ordered againNeed to return/exchange the order (size) and it's costing me 100% shipping and restocking I'll throw away the produce and start over before I give them any more of my hard earned $$ All they do is dropship anyway
I first made a purchase on 9/29/and I called on 10/02/and talked to [redacted] or a [redacted] and was told the item was on backorder, the I asked about another item and she charged my visa before she checked to see it if the item was in stock, and now I have charges on my visa that I was not aware of I called and they could not answer why she charged my account...the charges are: I have no receipt for this one they did not send me one but my bank shows one I was not given the reason why they kept charging my visa Product_Or_Service: Tuli's classic heel cups Order_Number: [redacted] , [redacted] and
Company refused return of shoulder cooling cuff though wife did not use it contrary to their return policy
Your order noXXX-XXXXXXX has been received
Order Summary:
Item Code
Description
Options
Rate
Qty
Amount
51A12A AirCast Shoulder Cryo/Cuff Motorized Cooler Cuff
Coupon Code applied - you saved $Sizes:: Cuff, Model:: Motorized Cooler $
$
$
Tax $
Total $
Order made 12/13/
I only have good things to say while dealing with your companyGreat customer service, excellent professionalism and all around I had a great experienceWill definitely be using you guys again
I had placed an order for Obus Form Back Support from Pro Therapy back in December of I received an email "Your order has shippedTo track your package, please visit http://www.ups.com/tracking/tracking.html After not receiving my item, I notified Pro Therapy that the tracking number is to an address in New York and that I live in Florida I was told to reach out to the neighbor who signed for it for the packageAgain, I stressed that I lived in Florida and that they have my address on fileThen I received an email that my address is incompleteI've responded with my complete address.I was then told they can't deliver a package with only the first initial to my first nameAgain, I've responded via email with the complete informationStill no package.I called Pro Therapy and was told there are no notes in my account.I gave the representative all the information and was told she updated my information and I should receive my package in to business days.I allowed for t
Placed my first order over a year ago, waited over a month being told after the purchase it was on backorder and they would not refund me
Promised to never order from them again
Forgot about them and accidently ordered againNeed to return/exchange the order (size) and it's costing me 100% shipping and restocking
I'll throw away the produce and start over before I give them any more of my hard earned $$
All they do is dropship anyway
I first made a purchase on 9/29/and I called on 10/02/and talked to *** or a *** and was told the item was on backorder, the I asked about another item and she charged my visa before she checked to see it if the item was in stock, and now I have charges on my visa that I was not aware of I called and they could not answer why she charged my account...the charges are:
I have no receipt for this one they did not send me one but my bank shows one
I was not given the reason why they kept charging my visa
Product_Or_Service: Tuli's classic heel cups
Order_Number: ***,*** and
If you visit this online business you will see they have a 'no hassle return policy' in placeThis may give you enough confidence to make a purchaseYet if you find yourself needing to return an unused/unopened product you must complete an online return form & this is where the hassling beginsYou learn there are several criterion set in place to prevent you from ever being awarded a merchandise return number, which is the very thing you need to be able to receive reimbursementThis will be withheld from you and no arguing sanity will cause this fraudulent business to compensate you fairly
I recommend you instead make your online purchases at Amazon or thru PayPal..or any system that has customer protections in place
I purchased a leg sled and it was rusted and dented when I opened the boxThe attached part doesn't fit properly
Order date: 3/1/
Price : $
Delivery 3/9/
Order #***
Paid with Visa debit card
I let them know as soon as I opened the box of the complaintWe went back and forth for over a monthThey did not / would not do anything about the issuesThey then just told me to talk directly to the manufacturerI have and they are not helpfulThis company is the that took my money
Shipped wrong item then wouldn't honor price & just issued a refundFalsely claim they don't have right item when it's available on website
I purchased Kinesio Tape inch Clinical Roll 2in x 103ft Blue on 10/13/from this vendor through Walmart.com When it arrived it was only 16.4' I contacted the seller by phone and they tried to deny I ordered 103' I sent them my order confirmation from Walmart & at first they tried to deny it still I emailed again and said look at the receipt I sent you They acknowledged I ordered 103' but then tried to claim they couldn't fill my order because it was out of stock I told them I didn't care what color they sent but they insisted all colors were sold outSince I raised this issue the Walmart website has now been corrected to reflect the 16.4' My receipt shows 103' and the hyperlink in my receipt now goes to the revised listing at Walmart's website for 16.4' While Walmart refunded the item & told me to keep it I still want the
Got to be the worst on-line company I have ever dealt with They couldn't get a one line item order correctThey sent me the wrong item and when I reported it, they wasted days of my time and made me take the skeleton socks which I did not order to the post office to be mailed They held my order and money hostage until they received the socks I did not order back As if I was the one who was not to be trustedThey were pompous and not in the least bit concerned that I did not receive the heel inserts I orderedBad customer serviceBuyer Beware!
I have a medical issue with my SI jointMy Dr prescribed a SI belt for meWhere I live, medical supplies are hard to getI wanted a good quality oneI looked online and found ProTherapy SuppliesI looked around at their siteI contacted them about purchasing the Bauerfeind SI belt that they carryI was told to fill out information on ins and someone would contact meNever happenedA second time I filled it out, I was left a message and told they do not bill ins nowSo I wasted a week in painI ordered one($157.45)Took longer to arrive then what I was toldWhen it arrived I immediately tried it onThe product was made with a wimpy Velcro that did not stay latchedI knew it was not going to workThey post "hassle free returns"You can't do a refund over the phoneYou have to do it onlineThe only screen that pop up was form to fill out and they will contact youContact received thru emailAt that time, there was a 30% fee for DAMAGE PACKAGEINGNo where is there a p
Great company I've used them quite a few timesThey ship quicklyThe products arrived quicklyThe products are great quality and well worth the priceI will use Pro Theropy for all my needs
I ordered a product from your company that was shipped on 3/30/and have not gotten it on 5/5/I am told by each person a different lie and I am catching hell getting a tracking number .send my s
t before I come to Duluth Georgia in a bad mood
damn sincerely
Product_Or_Service: speedbag burn machine
Order_Number: n/a
Account_Number: n/a
I ordered and paid for a "Thumper Sport Massager" but I have not received it yet
On 1/3/I ordered a "Thumper Sport Massager", SKU: ***, order # *** The cost of the item, $was deducted from my credit card An error was made in shipping because what I received was a "Massage Cane" I notified the company of the error and they issued a Return Authorization The "Massage Cane" was returned via UPS on 1/23/ However, I have not received what I ordered as of 1/23/ I have tried to contact the company via phone to find out the status of my order but have only reached a recorded message that they will call me back I have tried several times with no call back
I contacted this business to buy a shoulder sleeve for my mother who is a senior citizen and is recovering from Shoulder SurgeryThey said that this sleeve would be GREAT for her, I explained the situation and they were confident that it will help herThat was a lieThis item is EXTREMELY heavy for any person, let alone a senior citizen who is recovering from surgeryI talked to the business and they will accept the return however they don't want to provide a return label and want to charge me an stocking feeI have been trying to get this resolved for weeks and they are not showing good faith in their business practicesThey don't advertise how HEAVY this item is, they don't mention its weightThey are not acting in good faith, they want me to PAY for the return of THIS HEAVY item and charge me a restocking feeThis is misrepresentation of items they sellthey should include any relevant information before they sell
Placed a small simple order on 11/29/(order # XXXXXXX) of bandages and vaseline for upcoming surgery Still waiting for shipment or explanation in response to my inquiries, other than a "fulfilled" email on the day of my last complaint with a post office tracking for only one the two items ordered The tracking # status is label created No actual shipment of either item
*** ***
Product_Or_Service: Telfa bandages/Petroleum Jelly
Order_Number: XXXXXXX