Bid Allies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never received the package, I immediately informed you of the situation and expected you to handle it, in retrospect that was my first mistakeMy second mistake was not informing *** as soon as it happenedAS for pictures of the box I did not think to take any because I thought it would be pretty straight forward case and didn't expect a seller from whom I had bought many phones from and who had such a high rating to be like this*** never asked me for proof but had they I could have easily provided proof as the post office in my town knows what happened and I'm sure they would be glad to helpAlso the tracking number said package refused and being shipped back to point of origin but conveniently it no longer appears under *** trackingAs for filing a case with the post office, it was not my package I never received it and as such was unable to claim the insurance it had on it, which by the way was $in insurance but I'm sure the seller is well awareHere is the tracking number the seller provided me ***After looking around online I have seen similar complaints of people being robbed by the seller BidAlliesIf this course of action doesn't pan out my next step will be a chargeback as I have been more than civil in this matter and would urge people to avoid BidAllies for their cell phone needsQuite frankly as a small business owner I am appalled by BidAllies has handled this situationAttached is the first email I sent to BidAllies regarding this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer contacted us in August informing us that when he went to pick up the package from the post office it was empty, and the post office informed him to refuse the packageThere's a lot about the story that doesn't make any senseWhy wasn't a claim filed with the post office at the time the
contents were found missing, customer was unable to provide pictures of the box, and we never received the box back from the customer so we could file an investigation on our endThe tracking shows the package was delivered to the customers address, it does not show that it was refused
The customer opened a *** case regarding this, that was awarded in our favor, due the customers lack of information or proofWe are unable to issue a refund without any supporting documentation from the customer

Review: Earlier in August I bought a phone off of them, when the phone arrived the post office showed me an empty box as the phone had been stolen as such they advised me to refuse the package so I did and the box was returned to them. I never received my money or a replacement phone and of course they're denying that they ever received the empty box.Desired Settlement: I just want my money back I know it wasn't much but it was my money that I worked hard for.

Business

Response:

Customer contacted us in August informing us that when he went to pick up the package from the post office it was empty, and the post office informed him to refuse the package. There's a lot about the story that doesn't make any sense. Why wasn't a claim filed with the post office at the time the contents were found missing, customer was unable to provide pictures of the box, and we never received the box back from the customer so we could file an investigation on our end. The tracking shows the package was delivered to the customers address, it does not show that it was refused. The customer opened a [redacted] case regarding this, that was awarded in our favor, due the customers lack of information or proof. We are unable to issue a refund without any supporting documentation from the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never received the package, I immediately informed you of the situation and expected you to handle it, in retrospect that was my first mistake. My second mistake was not informing [redacted] as soon as it happened. AS for pictures of the box I did not think to take any because I thought it would be pretty straight forward case and didn't expect a seller from whom I had bought many phones from and who had such a high rating to be like this. [redacted] never asked me for proof but had they I could have easily provided proof as the post office in my town knows what happened and I'm sure they would be glad to help. Also the tracking number said package refused and being shipped back to point of origin but conveniently it no longer appears under [redacted] tracking. As for filing a case with the post office, it was not my package I never received it and as such was unable to claim the insurance it had on it, which by the way was $150 in insurance but I'm sure the seller is well aware. Here is the tracking number the seller provided me [redacted]. After looking around online I have seen similar complaints of people being robbed by the seller BidAllies. If this course of action doesn't pan out my next step will be a chargeback as I have been more than civil in this matter and would urge people to avoid BidAllies for their cell phone needs. Quite frankly as a small business owner I am appalled by BidAllies has handled this situation. Attached is the first email I sent to BidAllies regarding this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your reply. You're more than welcome to open a chargeback.