BidClerk, Inc.

BidClerk has contacted the consumer and addressed his concernsBidClerk has resolved this matter by issuing a refund that satisfies the consumer's requestThis matter has been closed

BidClerk contacted the consumer back on 12/23/and addressed his concernsBidClerk has resolved this matter by issuing a refund that satisfies the consumer's requestThis matter has been closed

Free Trial gives no real access to anything Looking at the site, you feel like to will get more if you use the paid subscription After the trial, our company was charged for a subscription but didn't get any more access than the free trial Signed up online, but couldn't cancel online??? Had to call in because terms of service don't accept any sort of written cancellation??? What a joke! Call to cancel and you get "Don't you want to upgrade your service to get to see what you are looking for?" UMM, NO THANKS!! I can get service from another company that doesn't scam me up front to take money for a service they don't actually offer for the money that you think you are signing up to receive Stay away from Bid Clerk there are better companies that offer the same services!

BidClerk has contacted
the consumer and addressed their concernsBidClerk has resolved this matter by
issuing a refund that satisfies the consumer's requestThis matter has been
closed

BidClerk has reached out to the consumer to address their concernsBidClerk has resolved this matter by issuing a full refund that satisfies the consumer's requestThis matter has been closed

Initial Business Response /* (1000, 5, 2015/01/16) */
BidClerk has contacted the consumer, addressed their concerns, and issued a full refund of $265.10. This issue has been closed.

BidClerk has contacted the customer and addressed his concerns. BidClerk has resolved this matter by issuing a refund that satisfies the consumer's request. This matter has been closed.

This company is very sneaky stay clear of ever signing up with them! Was locked in for a year paid close to $1000 and the sales rep Mathew who set up my account enrolled me automatically for a new renewal with out my knowledge when I checked my bank account I had seen the charge and contacted him immediately to refund my money and cancel the subscription. He was like a child very unprofessional arguing that if I had called 3 days before he would of canceled it and began telling me that I had been with them in 2009 and was with them again last year and he doesn't see what the issue is with a renewal. I have never argued with a sales rep the way I had argued with this screw ball will take it up with my bank. He is so sneaky that he turned off the auto renewal notifications and billing notifications on my account so that way I do not notice he was automatically charging my card. Scares you to even think you handed them your information in the first place scammers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/02/19) */
BidClerk has contacted the consumer and addressed their concerns. BidClerk has resolved this matter by issuing a refund that satisfies the consumer's request. This matter has been closed.

BidClerk has contacted the customer and addressed his concerns. We appreciate his understanding and feel his request is reasonable. BidClerk has resolved this matter by satisfying the customer's request and overriding any pending changes allowing the consumer to maintain his legacy product and...

pricing until the end of his current term end date of 4/13/2016. This issue has been closed.

Final Consumer Response /* (450, 5, 2014/03/17) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
After filing the complaint I was contacted by Bidclerk and after a lengthy conversation they agreed to refund the...

charges. I did get a call today (followup) from BDC asking if I have received an email stating the funds have been refunded... I said I will view my credit card and once I see them I will issue a statement to close the complaint with Revdex.com. The original totals that were charged were$ 228.88, BDC refunded me $215.81 I guess will chalk this up as processing fees.