BidSync

Complaint: [redacted] I am rejecting this response because:The claim that "the rep was out of town" is convenient yet disengenuous.I sent an email to the rep on both May AND June (neither resulted in an "out of the office" autoreply message), also left the rep multiple voice mails on multiple days, and also left a voice mail for a supervisor (despite multiple attempts, I was never able to get a human on the phone)My only resolution was to have my bank dispute the charge since there was no intention to ever call me back Sincerely, [redacted]

To whom it may concern, We are sorry the client's expectations were not metOn page one of our Terms and Conditions, we clearly state that all sales and fees are final and non-refundableIf our customers choose to dispute the charge with their credit card company, the credit card company's decision is finalOur customer chose to follow the latter, and we are waiting on the credit card company's decision before moving forwardWith all subscriptions, the customer is notified that auto-renew is turned onWe also provide instructions on how to turn off auto-renewWe require the customer to take responsibility and manage their own accountIf this customer did not want auto-renew turned on, they could have had it turned off by calling in to our support departmentWe have adjusted the client's account to end after their 12-month subscription, and we are happy to provide an outstanding support team to handle any of their questions or concerns for the remainder of their subscription

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Daniel G***

We felt we had an agreement with MrG*** since he needed the serviceWe do have a policy of refunding up to 80% of a subscription, after sufficient time to use the information we offer has passedHe was given another piece of our service, Valued at $649, for the difference of $140.00He had
felt this an agreeable resolution as of 12:PM MST 7-10-

Our Rep was out of town when the initial contact was madeOur Vendor services team did not receive a contact at any time and the issue could be resolved very quicklyHowever, once the bank or credit card company is involved we view their decision as final

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the refund still is not showing on my credit card but I will give it a few extra days to hit
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the refund still is not showing on my credit card but I will give it a few extra days to hit
Regards,
*** ***

Our Rep was out of town when the initial contact was madeOur Vendor services team did not receive a contact at any time and the issue could be resolved very quicklyHowever, once the bank or credit card company is involved we view their decision as final

Each of our Vendors must agree to the terms and conditions prior to registering for the serviceOur renewal team reaches out to all of our vendors days before the subscription end date The automatic renewal is manged by the individual vendor in their own profileI have attached the terms
and conditions to this response.Our Terms and Conditions state the following:"Your credit or debit card will be charged on the billing date of your twelve(12) month o six(6) month anniversary unless you cancel your renewal authorization by contacting BidSync or you access your account by logging in and turning off the auto renewBidSync must receive you renewal authorization cancellation notice at least hours prior to the billing dateIf you do not cancel your authorization on a timely basis, your designated account will be charged for the next subscription term.If your subscription automatically renews and you wish to not renew your subscription, BidSync will provide you with a full refund minus a 20% processing fee only if your request is within days of being chargedand only if you have not accessed the BidSync system during the period that your subscription renewedYou muct contact BidSync in order to receive a refund (email communications are not accepted)If you have contacted your credit card company regarding the charges before contacting BidSync for a refund, we will not be able to issue a refund since a charge back with the credit card will already be in process."

Complaint: ***
I am
rejecting this response because:The claim that "the rep was out of town" is convenient yet disengenuous.I sent an email to the rep on both May AND June (neither resulted in an "out of the office" autoreply message), also left the rep multiple voice mails on multiple days, and also left a voice mail for a supervisor (despite multiple attempts, I was never able to get a human on the phone). My only resolution was to have my bank dispute the charge since there was no intention to ever call me back
Sincerely,
*** ***

Hi ***,Sorry about the delay in getting back to you. We’ve refunded the customer for the full amount. The employee referenced in the complaint (*** ***) left our company, but unfortunately he didn’t refund the customer (or transition this item) before he left the
company. We’re instituting processes to make sure something similar doesn’t happen in the future.Let me know if you have any questions or if there’s anything you’d like from us.-Thanks,***

Each of our Vendors must agree to the terms and conditions prior to registering for the serviceOur renewal team reaches out to all of our vendors days before the subscription end date? The automatic renewal is manged by the individual vendor in their own profileI have attached the terms
and conditions to this response.Our Terms and Conditions state the following:"Your credit or debit card will be charged on the billing date of your twelve(12) month o six(6) month anniversary unless you cancel your renewal authorization by contacting BidSync or you access your account by logging in and turning off the auto renewBidSync must receive you renewal authorization cancellation notice at least hours prior to the billing dateIf you do not cancel your authorization on a timely basis, your designated account will be charged for the next subscription term.If your subscription automatically renews and you wish to not renew your subscription, BidSync will provide you with a full refund minus a 20% processing fee only if your request is within days of being chargedand only if you have not accessed the BidSync system during the period that your subscription renewedYou muct contact BidSync in order to receive a refund (email communications are not accepted)If you have contacted your credit card company regarding the charges before contacting BidSync for a refund, we will not be able to issue a refund since a charge back with the credit card will already be in process."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Daniel G[redacted]

Complaint: [redacted]
I am...

rejecting this response because:The claim that "the rep was out of town" is convenient yet disengenuous.I sent an email to the rep on both May 26 AND June 7 (neither resulted in an "out of the office" autoreply message), also left the rep multiple voice mails on multiple days, and also left a voice mail for a supervisor (despite multiple attempts, I was never able to get a human on the phone). My only resolution was to have my bank dispute the charge since there was no intention to ever call me back.
Sincerely,
[redacted]

Hi [redacted],Sorry about the delay in getting back to you. We’ve refunded the customer for the full amount.  The employee referenced in the complaint ([redacted]) left our company, but  unfortunately he didn’t refund the customer (or transition this item) before he left the...

company.   We’re instituting processes to make sure something similar doesn’t happen in the future.Let me know if you have any questions or if there’s anything you’d like from us.-Thanks,[redacted]

To whom it may concern, We are sorry the client's expectations were not met. On page one of our Terms and Conditions, we clearly state that all sales and fees are final and non-refundable. If our customers choose to dispute the charge with their credit card company, the credit card...

company's decision is final. Our customer chose to follow the latter, and we are waiting on the credit card company's decision before moving forward. With all subscriptions, the customer is notified that auto-renew is turned on. We also provide instructions on how to turn off auto-renew. We require the customer to take responsibility and manage their own account. If this customer did not want auto-renew turned on, they could have had it turned off by calling in to our support department. We have adjusted the client's account to end after their 12-month subscription, and we are happy to provide an outstanding support team to handle any of their questions or concerns for the remainder of their subscription.