Bidwell Technologies, INC.

Initial Business Response /* (1000, 5, 2016/01/05) */
Dear Customer,
We are sorry about the trouble of your tabletPlease provide a proof of purchasing, showing the purchase date, as well as the item
We appreciate your patience!
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
No I don't because there is no resolution which I have sent them proof of my receipt and purchase and warranty and I will submit to the Revdex.com if there is someway to upload it but I have given them this when I asked for a replacemennt or to just fix it
Final Business Response /* (4000, 10, 2016/01/16) */
Dear Customer,
Thank you for your proof of purchaseAccording to the picture you attached, the tablet was bought on 12/21/It is out policy that you have a period of 1-year for parts warranty and days on laborsSince we received your Revdex.com claim on 10/13/2015, it means you were still within the parts warrantyHowever, you have been out of the labor warrantyYou have to pay for the labor chargeIf the tablet was defective within two months, you should have contacted us then
We are sorry for the situationPlease contact our customer service team to get an RMA# and further instructions for returning your tablet!
Thank you for your understanding of our policy!
Final Consumer Response /* (4200, 12, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Completely unacceptable and disappointed with this company I did contact them the first time in march which they have no t stated here I been trying to get this taken care of since then I will never never ever buy anything from this brand or recommend anybody to do so their policy and customer service is the worst I have ever seen how is this company still even in business do not buy products are defective and customer service is horrible

Initial Business Response /* (1000, 5, 2015/04/20) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@doublepowertech.com
Hi [redacted]
I'm very sorry to hear about that. For our policy is that;each purchase has 90 days warranty, if exit that period we will charge that labor fee for repair....

But for your case we can give to you a discount from$50 down to $40. If you still consider to repair please contact with me.
My email is:[redacted]@doublepowertech.com
Thank you for understanding.

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear Customer,
Sorry for the inconvenience we bought!
Our warranty policy for new tablet is 1-year on parts and 90 days on labor. For refurbished tablet, the warranty is 90 days on both parts and labors. Please provide a receipt of your...

purchase, which shows the item you bought is new or refurbished.
Thank you for your purchasing of our tablet!
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So what does that mean? They will pay for a 5-cent part, but charge $50 for "labor"? Seems like a scam to me, as they can claim any amount of "time" on labor, and charge whatever excessive amount they feel like. Nothing is spelled out, and therefore they can make a demand of whatever price they feel like for "labor" and still claim they have honored their warranty. Seems a very shady and unethical tactic to me. So I would still give them an "F" rating, as they do not spell out their costs, and likely do not feel compelled to follow it,
Final Consumer Response /* (3000, 17, 2015/12/28) */
Final Business Response /* (4000, 19, 2016/01/05) */
Dear Customer,
Per our call recording, our customer service team has offered you the cost of $20.00, rather than $100.00, for the repairing, because your labor warranty has been expired. Please understand that this is our policy.
Please contact our customer service team again for an RMA # and further instructions for returning!
Thank you for your purchasing of our tablet!