Bidwell Training Center

The complaint stated that the customer requests a phone call from the store manager regarding this matter I, the Operations Manager, have already contacted this customer, apologizing for our mistake and inconsideration We offered to credit her account because of our errors She agreed and provided the necessary information to do soT&C Surf values our customersProviding great customer service is stressed to every employee T&C Surf will continue to strive on making our customers' experience a great one when shopping at any of our T&C Surf locations

The complaint stated that the customer requests a phone call from the store manager regarding this matter.  I, the Operations Manager, have already contacted this customer, apologizing for our mistake and inconsideration.  We offered to credit her account because of our...

errors.  She agreed and provided the necessary information to do so. T&C Surf values our customers. Providing great customer service is stressed to every employee.  T&C Surf will continue to strive on making our customers' experience a great one when shopping at any of our T&C Surf locations.